Read also:
ozito pxc 18v brushless lawn mower aldi 55 inch 4k tv aldi bauhn noise cancelling headphones fisher and paykel wh7560p2 review why is dun and bradstreet calling me aldi electric lawn mower 2017 potenza re003 vs pilot sport 3 gentrax 3.5 kva generator review
Aurora Archer Gas 100 Series Questions & Answers
26 questions from our users
Mocasked
How do i access the fan for cleaning purposes
2 answers
I’m not sure about your model, but with the IS900 model the technician had to pull out the whole heater out of the fireplace to access the back where the fan is located. It’s not a 5 minute job, as there are other panels you have to unscrew to get to the fan. You would probably be better off calling in a technician. I hope this helps
Cheers
Aurora A.Aurora
Hello Moc I assume you are talking about the convection fan it usually sits behind the front panel and can be removed from there for cleaning how this is done depends on the age and model of the heater it's probably best to give us a phone call and we can guide you through it our contact numbers are 1300 388 953 or (03)9795-8895 hope this is of some help best regards from Tech support at Aurora Climate Systems the manufacturer of the Archer gas log fires ..........
Graeme Kershawasked
Change Fahrenheit to Celsius on the remote
1 answer
Aurora A.Aurora
Hello Graeme on the remote you just need to hold the up and down buttons at the same time and this will change it from Fahrenheit to celsius or give us a phone call to guide you through the procedure, numbers are 1300 388 953 or (03)9795 8895 or E-Mail [email protected] thank you .....
PaulVasked
Hi Guys we've had our FSP100 for some time and happy with it...this season the fan speed seems as its stuck on one speed...whereas last season I could "hear" it kick into the high speed mode, any suggestions?
1 answer
Aurora A.Aurora
Hello, Paul, it sounds like your relay is stuck in your control module or one-off your motor run capacitors needs replacing, we rally need to know the age of your unit and model type, even better if you give us a phone call we would be more than happy to assist you in diagnosing your heater ph numbers are 1300 388 953 or (03)9795-8895 or E-Mail [email protected] thank you best regards Albert ............
barry t.asked
The fan only runs on high speed even though the heater is set on low, the front burner has been running all day but fan will not vary speed, runs flat out.
Can you help? Barry
1 answer
Aurora A.Aurora
Hello you may just need a thermistor which is the device that controls the speed of your convection fan if you give us a phone call when you are in front of your heater we can better diagnose it for you PH No 1300 388 953 or (03)9795 8895 between 9:00 am and 5:00 pm Mon to Fri hope this is of some help to you best regards from Aurora climate systems. EMAIL questions are best directed to [email protected] Thank you............
Marian N.asked
I bought Archer Gas Log Fire FSP 100 5 years ago,so far everything was fine,but recently the back burner has stopped working the front burner is fine.I tried to reset but nothing changed, what's the cause.Mark.
1 answer
Aurora A.Aurora
Hello it sounds like you may just need a coil for your gas valve or if you have a remote you may need to relearn it if you give us a call when you are in front of your heater we can properly diagnose it for you or put you in touch with a tech our phone numbers are 1300 388 953 or (03) 9795 8895 9to5 Mon to Fri best regards from Aurora climate systems
Craigasked
Our unit has a remote and red button which we use all the time. Lately when the front flame is on the fan continiously switches between low and med or med off then med on again. Can you please reccommend a service technician that specializes in Archer log heaters in the Diamond Valley area in Melbourne.
2 answers
Aurora A.Aurora
If you call Aurora they will give you a recommended service person for your heater the numbers are 1300 388 953 or (03)9795 8895 look forward to your call best regards from tech support at Aurora Climate systems...........
Thanks. Dean Allsop Electrical did a great job to repair the heater.
hastings 8asked
we have a remote but lost instuctions on how to set it please can you advise
1 answer
Aurora A.Aurora
Please call Aurora and they will send or E-Mail you the instructions phone numbers are 1300 388 953 or (03)9795-8895 thank you best regards, Albert ......
Busterasked
Dear techs.
I have a 2004 FS100, (s/n 33450522527) which recently has failed to complete its startup cycle for the front burner until I have restarted it about 6-8 times (using remote or manual switch makes no difference). The red front burner LED in the panel blinks for about 20 seconds then stops - but no HSI glow after that. After the first 4-5 attempts the front HSI glows and then goes out, and no gas flow. After a few more goes the gas solenoid clicks in after the front HSI has glowed, and I then have a constant flame. No more problems after that until the heater is shut down again for several hours. Other than that all heater and remote operations work perfectly, including the rear burner cycle. New batteries fitted to the remote and receiver box, and the red LED in the receiver box blinks away happily.
Any ideas?
Malcolm
1 answer
It sounds like your pressure switch is not engaging, there is a l.e.d with a picture of a fan or it looks like a 4 leaf clover on your display panel if this light does not come on or fades out the heater will not ignite because your pressure switch will not be engaging, this can either be a partial blockage in the flue or a sticky pressure switch so you may want to inspect your flue or if necessary replace your pressure switch, if at any time you see an HSI glow and no ignition you have a valve problem which means you may need to replace a coil or a circuit board on your white rogers gas valve, it is situated at the left-hand side of the heater opposite the convection fan it will have two coils sitting on it they will be black or white in color and the board will be in a grey plastic cover on the valve, you can purchase all parts if required from Aurora there contact phone numbers are 1300 388 953 or (03) 9795-8895 they will also be able to guide you on any of the above-mentioned proccedures, best rgards Technician Turtledove.............
Herbyasked
I have a FSC100 model purchased in 2008.It has just started tripping out the RCD in my switchboard when the back burner tries to ignite. After switching off the fire and resetting the RCD, the fire can be switched on again using the front burner only. I have checked the ignition coil resistance and it seems o.k. I suspect the rear gas valve and/or its associated circuitry. I would welcome your suggestions.
I telephoned 039795 8895 for service in Sydney and was given only one technicians number to call, I later rang back for a second technicians number and was told that they did not have one.
What a poor service backup. What choice does a customer have?
Disappointed Sydneysider.
1 answer
This problem is quite easily rectified and can be corrected by any gas fitter or even your self, the procedure is quite simple, the rear HSI will need to be cleaned and if that doesn't correct it, it will simply need to be replaced which is very easy to do, you don't need a specific listed Tech anyone with half a clue can work it out, so there is plenty of service back up offering very good customer service, these heaters especially and some other brands are designed in a way that they can be repaired by anyone who knows how to use a screwdriver, sorry for the late reply but have been of work for some time due to illness,you may have already fixed your problem,also any tech has access to Aurora,s Tech support team for guidance over the phone which is an excellent service, if you have any more questions I'm happy to assist, best regards Turtledove independent heating and cooling advice.............................................
terryasked
We have an Auroroa FS100 (installed by previous owners in 2007). We have the instruction manual but there is nothing on how to change Farenheit to Celcius on the remote control. Also have issues whereby we now switch it on and off at the wall rather than deal with the remote. Most days we have to switch it on then wait (and wait). Doesn't work so switch off and repeat the exercise. May take up to 4 times before it works. Should we call in a service tech?
1 answer
Aurora A.Aurora
Hello, Terry, you may just have the instruction manual for the heater, you may require the separate instructions for the remote which you can get from us if you have the remote with the touchscreen you just need to hold the up and down keys on the screen at the same time and that should change it to Celsius, in regards to turning your heater off at the power point is not recommended and if done while the heater is still warm can cause damage to the appliance, you may just need to relearn the receiver or just try bypassing the the remote and see how it performs manually, its probably best to give us a call when you are in front of your heater and we can guide you through the process or give you a number for a tech, our contact numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help to you, look forward to your call best regards from tech support at Aurora climate systems.
geoffasked
Just installed the heater-bought second hand. power light on, fan lights begin flashing and fan is working bit hsi's fail to glow. Their glass fuses are ok and both fuses in the rear control box are good. Any ideas?
3 answers
Aurora A.Aurora
Hello, Geoff is your flue fan LIGHT coming on and staying on, how old is the heater, do you know the serial number, do you know the model number of the pressure switch, do you know if the hot surface igniters have any fractures in them, also do the two igniters have there own inline fuse, these are just a few of the questioned we need the answers to, its a lot easier if you can give us a phone call when you are in front of the heater so we can guide you through what to look for, our contact numbers are 1300 388 953 or (03) 9795 8895, hope this has been of some help look forward to your call best regards from tech support at Aurora climate systems.
Hi, have called and now waiting on a call back from Marcel. For the record however, my heater is a 14/7/2004 serial no 3345052264. Power light turns on, there is no remote fitted. when either roller switch is turned on, leds light up and fan starts. The flue fan led also illuminates but after 30-40 seconds, maybe less, the burner leds and flue led turn off. Nothing more happens until you repeat the process. The FSI's appear to be in good working order. I have replaced both inline fuses and checked them for continuity. Fuses (both ) in the rear control box are also good. Unfortunately the local tech is unavailable until late August which is pretty disappointing in the middle of a cold Mt Gambier winter. 9 degrees today!
Marcel rang back today and was exceedingly helpful. Exceptional knowledge of the workings of these heaters and happy to talk me through the issues.Disconnected the pressure switch( attached to the fan housing at front) Blew into it to make sure it wasn't stuck. Seemed all good but left the clear plastic pipe unattached as advised. Heater then fired up immediately . Back burner working perfectly but front burner not keen to stay alight. Will check the front flame rod later today- pretty sure it may be touching the steel base plate where it comes through the heater base plate. Pretty happy at this stage!
John Wasked
Can I still buy a fan and motor for a freestanding Archer log fire which is 18 years old?
Fan is noisy
1 answer
Aurora A.Aurora
Hello John W the answer to your question is yes you can purchase fan motors and all other parts for Archer gas log fires dating back to 1995 on wards if you call Aurora climate systems they will be able to assist you there numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help kind regards from tech support at Aurora climate systems the manufacturer of the Archer gas log fire.
Lukeasked
Hi,
I have the FS100, has been a great unit for 3 years now but atm the front flames light but the rear fail to and it just keeps on trying to light itself but trips and starts to try it again. Any ideas??
Cheers
Luke
1 answer
Aurora A.Aurora
Hello Luke if you see your rear burner physically lighting for two or three seconds and then goes out and tries again that would be a flame sensing issue and you may just need to clean the flame censor which we can guide you over the phone on how to do this,if you see your rear igniter coming on and its not lighting,like no gas coming through then it could be a gas supply problem you can check this buy rotating the coils on the gas valve,its probably best to give us a call and we can assist you over the phone on how to rectify your heater or put you in touch with a tech if required our contact numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help to you look forward to your reply best regards from tech support at Aurora Climate Systems the manufacturer of the Archer gas log fire.
rose1964asked
hi im having trouble with our heater when ever i turn the back burner on as soon as it gets hot it goes of and its seems the water pump dosent work. Any help?
1 answer
Aurora A.Aurora
Hello Rose it sounds like your heater may be over heating you need to check that your convection fan is getting up to top speed or it may just need a good clean,i would say that your pump is probably still working usually if it is not you can not even start the heater in order to give you more information we need a lot more information about your heater or you could give us a call on 1300 388 953 or (03) 9795 8895 then we can give you some guidance over the phone to self fix or put you in touch with a service person hope this has been of some help look forward to your call best regards from tech support at Aurora climate systems manufacturer of the Archer gas log fire.
Sanasked
My Remote refuses to "talk ' to the receiver despite constantly " re learning " Can I overide this by operating the heater manually ? if so . How ? Serial # 3835858211 2008 model . Thanks
2 answers
Alice R.Aurora
To be able to use the heater manually, you have to switch the receiver box to the "ON" position. Also check the betteries in the receiver box, as they may need replacing
Thanks for that . I did actually resort to doing that with fingers crossed . Luckily it works . Receiver box is electric - NO batteries . We have given up on the remote control now . I think the thing itself is in need of replacing . Using it manually is not a problem for us though
Jamesasked
Hi..I live near Cambridge, NZ and own an Archer FSP 100...apart from replacing a gas solenoid it has performed well. Recently however it developed a new fault where the flue fan starts with turning on the mains and the 'purging' light on the display panel flashes. Also on the display panel is the 'fan' light which starts initially, but then fades out before the purge or start up cycle ends. When the flashing light stops, (and then usually the element lights, the gas valve opens, and the flame starts.) Now, when the flashing light stops...nothing. Fan keeps going but nothing happens and I need to turn the heater off. Local gas people are reluctant to deal with this heater so, any thoughts on the problem please? Thankyou and Kind regards....Noel
1 answer
Aurora A.Aurora
Hi there
the problem with your heater could be, either a blockage in the flue, or water in the pump container due to a faulty pump.
If you would like to forward your telephone number we could contact you by phone and ask some more questions while you are in front of the heater
Kind regards from tech support
Aurora climate Systems
allora Q 4352asked
Hello .... is it possible to obtain a new remote control for model is 100?
1 answer
Aurora A.Aurora
Hi there
Yeas it is possible to buy a new remote control
The price is $272.00 plus freight
Regards
Tech Support
Aurora Climate Systems
Johnasked
The red light on model 2005 serial number 3345052812 does not turn off. Is the switch broken? Beverly no 14.4.2005
1 answer
Aurora A.Aurora
Yes the switch has most likely gone faulty and could be replaced, or there might just be a loose wire, or 2 wires on the back of the switch are touching each other
Regards
Tech Support
Aurora Climate Systems
Chris Dasked
We have had our Archer for a few years now and when working properly has been a good heater,but we have had a number of problems with it.One of the main problems has been with the seal around the door glass paneling not sealing very well.Over the past couple of months we have noticed a bad odour coming from the heater and a build up of soot under the top panel which has burnt into the metal it self.Has anyone any ideas on how to fix this problem? Chris
1 answer
Aurora A.Aurora
Hello Chris the seal on your door does not affect the combustion of your heater if you look at the back of your heater you will see a rectangular hole where air is sucked in for combustion so they are not a sealed unit and work as a vacuum so any openings would suck air in if you are having problems with soot forming in the firebox, heatexchanger or the condensate you need to check your burner bar position log placement and gas pressure, if you drop the gas pressure by 50 to 70% the heater will begin to clean it self up over time also if the seal is coming loose on the glass it means it has not been handled correctly when removing or replacing the door, hope this has been of some help or you could call us for advice or a tech person in your area it is a simple issue to resolve Phone Numbers 1300 388 953 or (03) 9795 8895 Best regards Aurora climate systems Tech Support.
Grantasked
Why has my water pump started gurgling when I turn the heater off? it use to woosh loudly maybe twice now it does little wooshes and gurgles. Heater works great just worried maybe something is wearing out eg pump would appreciate your advice kind regards Grant
1 answer
Aurora A.Aurora
Hello Grant in order for us to help you with some answers to your questions we will require some more information regarding your heater or you can call us at Aurora on 1300 388 953 or (03) 9795 8895 and we will be able to assist you. First thing we need to know is the age of your heater or what year it was built,is your flue vertical or horizontal,is your heater freestanding or a insert,it may bee that your pump container needs a clean, dose the pump run continuously when the heater is switched of,dose the pump sound like it is oscillating, you may just have a sticky relay in your control unit,its hard to diagnose 100% accurately on line best way to help you is to give us a call if you cant, you could give us your state and suburb we may be able to give you some contact details of a technician in your area,hope this has been of some help,best regards from Aurora Climate systems.
- ‹ Prev
- Next ›
Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(119)Rinnai Dynamo 15
4.3(23)Rinnai Energysaver FT Series
3.9(35)Rinnai Granada 252
4.3(16)Rinnai Econoheat 850
4.7(3)Paloma PJC-15FR
5.0(1)Rinnai Enduro 13
4.4(9)Regency FG39
4.9(8)Paloma PG-851S
4.7(3)Rinnai Cosyglow 650
4.7(3)Rinnai Capella 18Plus
5.0(5)Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(119)Rinnai Dynamo 15
4.3(23)Rinnai Energysaver FT Series
3.9(35)Rinnai Granada 252
4.3(16)Rinnai Econoheat 850
4.7(3)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.1 May 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.12 May 2022
Listing monitored by Aurora representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.