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Aurora Archer Gas 200 Series
ShanMaryborough
Had nothing but problems since it was installed on the first day
The day my archer was installed it needed new parts. We have had to replace about 6 parts all up and now its dead, so I'm up for a new heater. Everytime we tried dealing with archer they were rude and aggressive. And often would send the wrong parts that we had to pay for. I will never recommend an archer.
August 10th 2018 Update: Re my past review.
I was sent an inbox with archer telling me they would fix my heater free of charge, and they asked me to call them. I have called them twice now and the person that i need to speak to is out o...Read more
f the office and will return my call. Its been 3 weeks since my first call to them and surprise surprise still no return call. Maybe i should contact everyone who has had problems with their archer and we could talk about a class action;Similar opinion? Write a review on ieatwords.com.au!
r smithBenalla
Getting old need repair
Good fire but need a good gas tech to solve problems not many techs will have a go at these heaters this has been a good heater but has had several problems recently this maybe time for a new heater expensive heater but they are extremely efficient and will heat large areas .
3 comments
Aurora A.Aurora
Hello r smith,back on the 21st July we sent you a private message witch we got no response. Message asked we at Aurora are just wandering how you went getting your heater fixed,it should be able to be... Read more
fixed as we still have plenty of our heaters out in the field approaching 25 years old and still working fine,so there should be no reason to discard the heater,if you need any assistance in getting it repaired i can assure you this can be achieved by us at Aurora Climate Systems,if you need help from ourselves,at no charge please give us a call at Aurora on 1300 388 953 or (03) 9795 8895 looking forward to your response thankyou for your time, best regards from tech support at Aurora Climate Systems.new control box fixed the problem
Similar opinion? Write a review on ieatwords.com.au!
Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(119)Rinnai Dynamo 15
4.3(23)Rinnai Energysaver FT Series
3.9(35)Rinnai Granada 252
4.3(16)Not happy JanBendigo
Don't buy one of these heaters unless you are a qualified Plumber/gasfitter!!
Purchased an Archer IS200 gas log heater which was installed on 27/5/2015. Three weeks later to the day it stopped working. Paid just on $5000 inclusive of installation. After 2 days, Plumber Hubby got it going again. Still no repairer sent to inspect it. NO after sales service!! Don't buy unless you can fix yourself.
1 comment
Alice R.Aurora
Not Happy Jan!
Hello!
Gee this isn't a great review and I'm sorry to read about this experience. I can't seem to find anything on file that match these series of events so if you could please contac... Read more
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
F. Swordasked
G'day guys,
We have an Archer IS 203 which makes a hissing noise in operation after an hour or so, running on the highest setting.
It sounds like water drops hitting the top of the heater, and happens every 15-30 minutes.
Also, I get condensate leaking from the bottom of the PVC flu. Is the condensate normal, and once I seal the thread on the PVC flu where it leaks, does the heater absorb the water?
Thanks in advance.
Ray
1 answer
Aurora A.Aurora
Hello, Ray, all Archer gas log fires come with an automatic humidifier, because of there high efficency they do condensate and that is why you will see steam coming out of the flue, the condensate should run back into the heater and collected in a container fitted with a pump and when it gets to a certain level it will pump the water into a tray on top of the firebox where it will be evaporated in the air stream, it will make a sound like someone pouring water into a hot dry fry pan for approximately 5 to 7 seconds this is a normal procedure of the heater and can occur every 10 to 60 minutes depending how long your flue is, the ambient temperature and the heater setting, if you have any further questions please do not hesitate to give us a call on 1300 388 953 or (03) 9795-8895 hope this has been of some help to you best regards from tech support at Aurora climate systems the manufacturer of the Archer gas log fire
Simonasked
My Aurora IS200 keeps beeping, how is this stopped and what does this mean ? Also the rear flame does not light up and the heater only operates on low even though both burn switches are turned on. Thanks, Simon
2 answers
Hi the fan capacitor may be faulty 2 capacitors control the fan speeds has the heater been cleaned also renew battery's in remote and the unit cheers
Aurora A.Aurora
Hello Simon the reason why your receiver for your remote in the heater is beeping is that the signal has been lost to the handset or it has gotten to hot,i dont no how old it is so i cant tell you if it needs new batteries or not, if all batteries and connections are o.k you need to do a relearn process on the receiver which is a low voltage device and is a simple procedure to carry out, we will need some more information to give you the correct instructions or you can give us a call on the phone and we can guide you through the process our contact phone numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help to you kind regards from Tech support.
r smithasked
Hi ihave the Is200 getting a bit old but has been a good heater im having issues with the rear flame the HSI will glow but the solanoid for the second burner doesnt click only the front burner will start air pressure switch was replaced 12 months ago, capacitors for the fan, 2xHsis, remote 4years ago, both gas valve solanoids and the grey box, with the solanoinds could the valve for the second flame be sticking i have a new valve body but this hasnt been installed as yet ive turned the remote box to on to bypass the remote but it still doesnt start. Benalla chainsaws are our agents we havnt been able to solve this problem, also the remote previously did to beep 4 times but only beeps twice on & off,Is there any good gas techs in the benalla vic 3672 area Royce Smith [number removed]
1 answer
Aurora A.Aurora
If you give us a call on 1300 388 953 or (03) 9795 8895 we can put you in touch with a good technician in your area,it sounds like the person who has been working on your heater dose not understand the unit because changing all those parts is not good we can probably give you more assistance over the phone we also need to know the age and serial No to give you correct information hope this has been of some help even though it is very late best regards from Aurora Melbourne.
Other Gas Heaters
Rinnai Avenger 25 / 25Plus
4.1(119)Rinnai Dynamo 15
4.3(23)Rinnai Energysaver FT Series
3.9(35)Rinnai Granada 252
4.3(16)Rinnai Econoheat 850
4.7(3)
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Aurora A.Aurora
Hi there is a tech in Benella, DJL Gas Services 0407 848 012 Dennis. He knows the product well and would be able to help you