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Reviews

(31)
(9)
(9)
(5)
(32)
  • Build Quality
    3.0 (8)
  • Value for Money
    1.9 (7)
  • Room Type
    • Living/Dining Area (7)
    • Whole House (2)
  • Noise Level
    2.6 (8)
  • Heating Speed1/5 - 5/5 (5)
  • Temperature Consistency
    3.2 (5)
  • Safety
    2.7 (6)
  • Smells of GasYes (1) · No (7)

Reviewer Photos & Videos


Chez

ChezMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Never Again

published

I have had multiple problems with my heater since day one (Series FSP 600 LPG): blown out fuse, faulty on/off switch, front burner does not ignite, faulty thermostat, faulty mother board, glass on front of heater shattered and the back burner blows itself out when the heater is on "high heat" mode. A technician was sent to fix each fault as it occurred, however the heater still blows out in "high heat" mode requiring a manual reset every time. I do not recommend this brand and will never purchase another Archer product again.
You are correct having no record of a model 900 being sold into Victor Harbor as stated in your comment below. I purchased an FSP 600 LPG model as stated in my amended comment.



Purchased in December 2021.

Build Quality
Noise Level
Safety
Value for Money
Room Type Living/Dining Area
Smells of GasNo
See all answers
1 comment
Aurora
Aurora A.Aurora

Lisl M

Lisl MAU

  • 3 reviews
  • 2 likes

Remote complex and not consistent

published

Disappointed with this model. It does not talk to the remote very well and makes constant beeping noises. This is it looking for the remote which was housed some 3m away. Gave up on remote as back logs were not coming on. Turn it on and off at wall now. Over engineered. Wall solution means it comes on when we need it, no beeping and both sets of logs come on. When it all works it is very good.



Date PurchasedJan 2016
2 comments
Aurora
Aurora A.Aurora
Aurora
Aurora A.Aurora

HELLO WE ARE STILL WAITING to here from you to rectify your problem the information in your review is incorrect and will cause damage to the unit please contact us on 1300 388 953 thank you

jswc

jswcSydney, NSW

  • 15 reviews

Amazing heat and love the horizontal flue

published
Date PurchasedMay 2016
1 comment
Aurora
Aurora A.Aurora
Robert

RobertMelbourne

best gas log fire on the market

published

After purchasing our Aurora gas log fire from Dandenong factory we have had our Aurora gas log fire for 10 years now and it has given us NO TROUBLE just remember to vacuum the lint and dust from the fan and air intake and it performs most efficiently and keeps our large area nice and warm.
Robert and Leah

Date PurchasedAug 2007
1 comment
Aurora
Aurora A.Aurora

r smith

r smithBenalla

Getting old need repair

published

Good fire but need a good gas tech to solve problems not many techs will have a go at these heaters this has been a good heater but has had several problems recently this maybe time for a new heater expensive heater but they are extremely efficient and will heat large areas .

Date PurchasedJan 2006
3 comments
Aurora
Aurora A.Aurora

Hi there is a tech in Benella, DJL Gas Services 0407 848 012 Dennis. He knows the product well and would be able to help you

Aurora
Aurora A.Aurora
r smith
r smith

new control box fixed the problem


Great customer Service

published

We purchased our Archer gas heater two and half years ago, does a great job.
Had a minor problem 2 weeks ago, front burner wouldn't light, rang Aurora, they organised for someone to come out within the week, replaced faulty part. Heater working beautifully again.
Very impressed with their customer service.

Date PurchasedSep 2014
1 comment
Aurora
Alice R.Aurora

Thank you KGTITOS for your lovely review. We're happy you're happy. Stay warm this winder! - Aurora Climate Systems


Loud fan, 5 star lemon, no ambience

published

Bought IS900 annoying loud fan. Fan was stuck on medium. No ambience, only front burners going, no logs lit up. Great heat that's it. Manufactures customer service is bad and the woman is so rude. Getting a service agent took months, still the same, hope you go away. Bad experience.

Date PurchasedJun 2016
1 comment
Aurora
Alice R.Aurora

Lynne

LynneMelbourne

Very pleased.

published

We bought out heater two years ago and it has lived up to expectations, we usually run it on low fan and low heat but crank it up as required. It's great after a long hot summer and the first cold winter night to switch it on and be warm in minutes.

Date PurchasedFeb 2015
1 comment
Aurora
Alice R.Aurora
Brian Tas

Brian TasLaunceston

  • 3 reviews

Effective as required heats a big space

published

The Archer gas log fire was purchased to heat a large room in a coastal property. The fire is highly effective and pushes out a lot of heat controlled by the remote thermostat. It does look old fashioned with the fake pine logs but heats as required. We did have a problem with it not starting but found this was due to the inlet air fan sticking, not surprising as it is drawing in salty air with fine sand close to the beach. We pushed the fan with a long brush and got it moving and all worked again, this has happened twice so far. No complaints, it works as well as can be expected. We like the humidity control feature where it adds water back into the air to balance relative humidity.

Date PurchasedSep 2011
1 comment
Aurora
Alice R.Aurora

Thanks for your review Brian!

A heater that looks great and actually warms my house backed by a great company

published

I'm the proud owner of a S900 gas log heater by Archer. Brilliant heater. Does what it's supposed to do very well and very efficiently. Fantastic after sales service as well. Highly recommend. Recently had a problem with a fan that became noisy a little after warranty expired and Archer was happy to fix the problem at no expense to me. Great company to deal with

Date PurchasedJul 2014
1 comment
Aurora
Alice R.Aurora

Bill

BillSydney, NSW

  • 20 reviews

Finally found someone who really knows how to service it

published

5 Stars for the service man & 5 Stars for the actual heater now that it works as intended
0 Stars for Archer - customer service in NSW was non existant
- I've had this heater for nearly 10 years - it worked for nearly 3 when remote died
- then (in manual mode) the back burner started shorting out

This year I finally found a gas plumber who is not just an expert on them - he actually owns one himself
- He found the short then serviced the heater & adjusted the flame etc in under 15 minutes
+ I now have a Skytech 5301P remote (the original Skytech 3301P was rubbish)

I'm surprised how good the heater really is - it never ever worked anywhere near this good when 1st installed

Date PurchasedMar 2007
3 comments
Aurora
Alice R.Aurora
Bill
Bill
Aurora
Alice R.Aurora

Angela

Angela

  • 3 reviews
  • 2 likes

Great Service Great Heater

published

I purchased the heater based on the heater information on website and the reviews. I have only just purchased the heater and had a small noise issue and they came out and fixed it without any problem. This heater so far is doing everything I read it would do and given that I have extremely high ceilings I was worried it wouldn't heat up the house but it does. Very happy customer.

Date PurchasedJul 2016
2 comments
Aurora
Alice R.Aurora

We appreciate your review Angela, thank you.

Aurora
Aurora A.Aurora

Please go to https://www.acc.gov.au/consumers/online-shopping/online-product-reviews this may explain something about reviews online thank you for your time to post a good review we really appreciate it.


Frustrated

Frustrated

  • 3 reviews
  • 3 likes

IS900 Update

published

NOT So Frustrated anymore!!
The CEO of Archer heaters has been extremely helpful, with this issue. He has personally been here to my home from Victoria, (a fortnight ago). He is quite shocked that this has happened, as it hasn’t happened before in thirty years of making heaters.
Investigations are underway to determine the cause, which are still undeterminable at this stage.

Date PurchasedJul 2013
1 comment
Aurora
Alice R.Aurora

Hi Frustrated,
We're pleased to have resolved your issue with Archer, thank you for your review. If there's anything else we can assist with please contact head office on 03)97958895. Warmest Regards, Stephanie.


Ben Dover

Ben DoverBalcatta

Couldn't find a better heater

published

I have had my Archer Log Fire for about 12 years now and It is the best heater I ever had, I have a large lounge room and always heated the room up so quickly. Had a few issues over the years and have called the company which is in Australia! and they sent a technician out straight away. I thought it was time for an upgrade and I just ordered 2nd Archer heater today which is a new design in stainless steel, crushed glass and a single burner with a remote. So Excited!!!

Looks pretty and very cosy!

published

Brought my heater for last winter, turned it on again the other day and am still so happy with it, I keep it in my entertaining rooms and it adds a lot of character and looks really nice, only really use on low to medium setting as it produces so much heat. Can't complain at all!

1 comment
Aurora
Alice R.Aurora

Thanks for the lovely review Mitchell, Warm Regards, Archer.

The fire great when working.

published

Why is it impossible to get any plumber/gas fitter to even look at my old Archer fire. It has decided to switch off now that the colder weather is here but mention the brand and the response is "don't know anything about them love" sorry. At this stage it looks like warming up with electricity!!


Vooly

VoolyMelbourne

Excellent heater highly recomended

published

Made in Melbourne this heater works extremely well it is my only sauce of heating mainly only run it on low and my home is 26 squares great job simple operation 10 out 10 on efficiency very cheap to run and I think it looks great and are very happy with the performance

1 comment
Aurora
Alice R.Aurora

Thanks for the wonderful review Vooly!


Scoob

ScoobGreater Melbourne (Outer), VIC

  • 2 reviews

No high flame

published

We.buoght our archer in 2006 . It worked fine for 2 years,after that it only worked on the low setting.I think $300 is exorbitant for a service.We also have reverse cycle air con which we use in conjunction with the gas fire by using the aircon to heat up and the archer to maintain the heat.

1 comment
Aurora
Alice R.Aurora

Hi Scoob! Could you please contact head office so we can sort out your servicing issues please! Warm Regards, Archer - 03 97958895


No Back Up Service. Very Rude On Phone!!

published

Had new fire installed by Hallam in January, it was very very noisy and loud bang every time it went off! Enough to make you jump and scald your self if having a hot drink!! Rang twice very rude man I insisted they send someone out, he said ok twice. Over week he never came, someone stayed in non-stop for two months no one came! Rang again, same aggressive person not interested in our problems. Otherwise fire very good for heat but very bad noise from fan. Can't hear TV!

2 comments
Aurora
Alice R.Aurora
Andrews
Andrews

Happy again!

published

Page 2 of 5

See all Archer Gas Log Fires reviews

Questions & Answers

Susan W.

Susan W.asked

My Archer gas log heater is beeping this morning. The red light above the switches is on, along with the power light?
What do i need to do to stop the beeping

1 answer
Aurora
Aurora A.Aurora

Hello, Susan, you will probably need to reset or relearn the receiver for the remote in the heater this is a simple procedure that we can guide you through over the phone our phone numbers are 1300 388 953 or (03)9795-8895 best regards from Tech support at Aurora Climate Systems the manufacturer of the Archer gas log fires ......


Phil M Canberra

Phil M Canberraasked

I'm interested in your 1200 series fires, but no dealer within 100k seems to have one I could see. I've had 2 Archers and no complaints. If you want to be warmed by a gas heater, I'd say get an Archer. But if you can't see one, that's a problem. Why does Archer not appoint more dealers?

2 answers
Aurora
Aurora A.Aurora

we do have a dealer in Canberra with a very good display unfortunately he just doesn't have a 1200 on display yet as it is a relatively new model we are hoping this will change in the next 3 to 4 months for the upcoming 2020 winter unfortuneatley right now the closest place you would be able to see one running would be a dealer in Sydney thank you for your inquiry best regards from Aurora Climate Systems Ph 1300 388 953 ..........

Phil M Canberra
Phil M Canberra

thanks, Aurora, for your reply, confirming the situation as i described it. There is a lead time associated with choosing a fire, designing the wall space, getting quotes and building in and installing a gas log fire of the nature we are talking about. By April, in Canberra at least, you are looking for a bit of warmth at night. Xmas to April is really the only time your house doesn't need it on hand. In the interests of selling,
you should have your stuff in front of potential customers all the time. Archer is in my view a good product, unique in the Australian market. If it's outsold by others, and I think it probably is, it's due in part to a pretty relaxed attitude about marketing at HQ. Best wishes, Phil M


David S.

David S.asked

Hi Aurora A.
I have an Archer Gas Log Fire heater (Model FS100) that was installed about ten years ago. It had been working well without any problem until recently. The problem seems to be that the fan sitting inside the heater does not work. As the body of the heater gets hot very quickly without the fan working, the heater shuts off and would not be turned back on until the body is cooled. Any suggestion or information about a repairer for the problem would be much appreciated. Thank you. David (P.S. The locality is Pymble NSW.)

2 answers
Aurora
Aurora A.Aurora

Hello David if your convection fan is not running you may need a new thermistor or motor run capacitor or the fan motor itself may need to be replaced, a technician should be able to check this out for you with the use of a multimeter, also it would be good if the Tech has the parts on him so he only needs to make one trip a tech for you that has knowledge of the Archers is Phil Phelan from Hows your plumbing Ph 0412 012 789 he's based in Sydney N.S.W for other areas and advice please call Aurora on 1300 388 953 Thank you ................

David S.
David S.

Thank you, Aurora.


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