Reviewer Photos & Videos
TonyGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Efficient and Professional!
We approached Arden late 2022 as their displays stood out from the rest of the competition. Our sales manager at the display home went over and above to assist us with answering questions and even getting approval to build on our site which would normally fall outside of the regular build zone. Once our file was ready to be sent to head office, we were booked in for our colour selection, tender and contract signing as soon as possible and communication has been fantastic throughout. The process has been super easy with the option of variations being signed electronically ensuring that any required did not cause any delays. We’re both incredibly excited to finish the house and cannot wait to see the end result.
Thank you!
1 comment
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The reviewer stated that an incentive was offered for this review
- Verified customer
Arden Homes Brilliant
Arden Homes have been so helpful, communicate was fantastic and stress free from the start, we are up to the construction stage and we are so excited for our new home to begin. The Arden team we can't praise enough, everyone we have had along the way from Sales to Pre-Site have been fantastic. We are very happy with the cost as we were able to upgrade a few items to make our dream home.
Thanks Arden highly recommended.
1 comment
Arden H.Arden Homes
Hi Bianca,
Congratulations on reaching the construction stage of your build!... Read more
It's lovely to hear that you're so happy with you build journey and that our team has been so helpful through the process. Thank you for taking the time to write a 5 star review. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Nikki M.Greater Melbourne (Metropolitan), VIC
- Verified customer
We love our new home!
We are almost 3 months in to our beautiful new home, and we cannot thank Arden homes enough for the amazing house they built for us.
We had always been told by people that "if you get a good site supervisor you will be fine" Which our site supervisor RL was an absolute godsend!
From day one we could tell that he really takes note of the little details and prides himself on the delivery of his and his tradesmen's work. He made us feel at ease throughout the build, and if any issues arose he always worked with us to get the best result possible....Read more
1 comment
Arden H.Arden Homes
Hi Nikki,
Thank you so much for taking the time to write an amazing 5 star review!... Read more
It's always wonderful to hear when our team has been able to make the build process such an enjoyable experience for you. We're so happy that you're already enjoying your home and hope that you have many memories to make in your dream home! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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Karandeep RanaGreater Melbourne (Inner), VIC
- Verified customer
Arden Homes has exhibited lack of professionalism and unscrupulousconduct.
Arden Homes, prides it self on complete transparency with all their processes. That is how they sell themselves through out the sales process.
Sale process was rather breezy until past tender, when we paid 5 percent of the cost. After the tender they notified us that we would be liable to pay about 7 thousand dollars for double glazing and some insulation on the windows as the house didn't not meet with energy requirements. This should have been accounted for before (even an estimate would have been acceptable). We as a customers felt, betraye...Read more
d and "played". Arden Homes upon me trying to raise the issue in the end decided to subsidise small portion of this new $7000 cost. We still ended up paying over $5000 for something that I was not notified of during the sales process. Another furtive instance was Arden Homes getting us to pay for the Asset protection which essentially made it our responsibility to anything that had happened to the "crossover". Even though, it was going to be their heavy machinery that was going to be using the cross over during the construction process. Sure enough, when I asked Arden Homes to fix the damage that their vehicle or sub contractors' vehicles had caused the damage to the cross over. It was clearly an "unconscionable condition" that was being imposed on us, the buyers. This is where things get much worse and Arden Homes lack of professionalism is made apparent. When the construction concluded and we went for the final inspection we went through the required changes with the site manager, the houses and changes that we expected before the handover. He agreed with all the changes and made it sound like it was not acceptable and that he would easily get it rectified. He wrote some of them in completion of works certificate. Apart from the general unprofessional finish which included really badly done paint work, poorly finished architrave for doors and windows. Come the handover day, I am unhappy with the condition of the house as lot of the works needed to be finished at this point. Some of the things that were raised apart form the aforementioned points were general cleanliness (the house was dirty to say the least). Poorly finished concrete footing, badly painted and finished entry door and some windows along with their architraves. Island benchtop had blue and red markings in some corners, the gap between cooktop and the benchtop was significant, guttering, render and the list goes on and on, another major was builder missing an electric switch to the master en-suite. But instead I was forced into taking the handover since the site supervisor was leaving the builder to go to it's sister company. I was hesitant on taking the handover but I was made to believe that he would fix all that is required (he was given a set of the keys, as we weren't going to move in). He wrote certificate of undertaking which only had some of the faults that were pointed out to him and all of which he had agreed to fix. This was supposedly to be fixed by 21/02/2020 which is when the tenants were suppose to move in. As of 27th March 2020 none of the things have been completed apart from caulking certain areas that weren't caulked before.1 comment
Arden H.Arden Homes
Hi Karandeep,
Thank you for taking the time to complete a review and provide your feedback.... Read more
We take all feedback very seriously and are committed to continuously improving our customers overall satisfaction of their build journey. We’re sorry to hear you haven’t been satisfied with your experience. Your comments have been passed on and our management team have been in contact with you. Should you have any additional queries, please feel free to contact us at [email protected] Kind Regards, Arden Homes.Similar opinion? Write a review on ieatwords.com.au!
Justin CSouthwest, VIC
- Verified customer
Great people and great service
The team at Arden have been absolutely fantastic right from the start, as soon as we walked into their display home in Torquay we new we wanted to build with Arden... could not of asked for a better process so fair from dealing with the design to contracts to colors, it has defiantly been enjoyable and fun and would do it all over again..
1 comment
Arden H.Arden Homes
Hi Justin,
Thank you so much for giving us an amazing 5 star review!... Read more
It's wonderful for us to hear that you've enjoyed your build journey and excited to see you reach the next stage. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
Andrew AndersonGreater Melbourne (Metropolitan), VIC
- Verified customer
Making the journey a success
The team at Arden Homes have been friendly, efficient and extremely professional. Our initial discussions with the Sales team were amazing as we saw the house of our dreams being designed and modified as we spoke. Changes to predefined floor plans were not an issue and the consultant provided great guidance and direction around features we had not previously considered. All other team members have gone out of their way to make our experience and building journey as positive and productive as possible.
An amazing team with a corporate attitude which supports and drives the success and strengths of the company.
1 comment
Arden H.Arden Homes
Hi Andrew,
Congratulations on reaching the construction stage of your build!... Read more
Thank you for taking the time to write an amazing 5 star review, it's wonderful to hear that our team has been so accommodating and have made the experience so enjoyable. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Exciting times
From the moment my wife and I walked into an Arden display home we were blown away at the style, space and large windows allowing plenty of light in. We were greeted with open arms and shown through every aspect of the build and what to expect.
Arden homes prices are set to impress and we were able to add some luxury items into our build we never thought we would be able to afford.
We are now currently almost at slab stage and it has been a very smooth, stress free run, with plenty of help and questions answered along the way. Arden are willin...Read more
1 comment
Arden H.Arden Homes
Hi Naz A,
Thank you for taking the time to write us such a glowing review!... Read more
It's wonderful to hear how amazing our team has been from the start and glad that you've enjoyed your build journey thus far. We wish you all the best for the remainder of your build and we can't wait to see your dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
LisaTSouthwest, VIC
- 2 reviews
- Verified customer
pre site experience has been great
Our pre-site journey with Arden so far has been great. There has been very clear and friendly communication with our pre-site contact (JG). The regular and detailed emails have been very helpful.
We have had some challenges along the way with our land developer and I can't praise Arden enough for all their support and help in navigating this for us. They have gone above and beyond with changes and suggestions so that our dream home can be built. Thank- you!!
1 comment
Arden H.Arden Homes
Hi LisaT,
Thank you for taking the time to write an amazing 5 star review!... Read more
It always wonderful to hear that our team has been able to help you through the process and make it such an enjoyable experience. We wish you all the best for the next stage of your build journey and can't wait to see your dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
Ramanan V.Greater Melbourne (Outer), VIC
- Verified customer
Second Home Awarded to Arden Homes
This is the second home we are building with Arden homes, We built first home 4 years before and the service was excellent. on-time delivery. Good quality products. After service inspection etc impressed us.
When we were ready to build our second home we went back straight to Arden homes this time with so many customs requirements which were all been met with no issues. We had timing deadlines to complete the contract due to holidays season, again I should say this, they accommodated us and finalized the contract on time before the holiday ...Read more
period started. This is the service we liked. Our expectations are high this time from Arden homes and we are confident they will keep it up. I can strongly recommend to any of my friends if anyone is considering to build, definitely should get a quote from Arden before they go with other builders.1 comment
Arden H.Arden Homes
Hi Ramanan,
Thank you so much for taking the time to give as such an amazing review!... Read more
We feel honoured that you enjoyed your build journey with us last time that you have come back to build yet another beautiful home. We wish you all the best for your second build and can't wait to see you next dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Pre-site Administration
As a first time home builder I have been very happy and impressed by the service, communication and support that I have received throughout the pre-construction process.
I was drawn to Ardern Homes by their flexibility of floor plans, inclusions and the beautiful designs of their homes.
My Customer Service Pre-Site Administrator JG was amazing.
She was always available to contact and kept me updated and informed,
guiding me every step of the way.
Thank you JG for your Kindness and wonderful manner, you made me feel that I was in very good hands.
Thank you to all the Ardern team, I am looking forward to the Construction Stage.
1 comment
Arden H.Arden Homes
Hi Toni H,
Congratulations on reaching the construction stage of your build and thank you for posting a lovely 5-star review!... Read more
We’re honoured that you have chosen us to be the builders of your first home build and hope that your build journey only gets better as you reach the next stage. We wish you all the best and can’t wait to see your dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
A Builder with difference..
Me and my partner liked Arden homes because they have so unique floor plans with natural light
. Their standard inclusions are amazing and better then other builders. To keep it easy and simple these are the 2 major factors anyone should go for Arden Homes.
Our journey so far has been amazing as their staff is very helpful and respond back promptly without keeping you waiting.
1 comment
Arden H.Arden Homes
Hi TAD,
Thank you for taking the time to write us a wonderful review!
It's amazing to hear that our team has been so helpful throughout your build journey, making it an enjoyable experience.... Read more
Similar opinion? Write a review on ieatwords.com.au!
M.M.F.Greater Melbourne (Metropolitan), VIC
- Verified customer
Positive experience from our very first point of contact.
From the first person we spoke to about the design of our house to where we are up to now, which is pre slab, we couldn’t be happier. They were in constant communication with us and we always knew what stage we were up to and what was coming up next. They were very helpful with us getting our dream home and within our budget. We were never rushed or given shortcuts. The people who work there who looked after us too were amazing especially A.A. And J.G.
I would highly recommend giving Arden Homes a look.
2 comments
Arden H.Arden Homes
Hi M.M.F,
Thank you so much for taking the time to write an amazing 5-star review!... Read more
It's wonderful to hear how helpful and great our team has been to make your build journey with us that much more enjoyable. We wish you all the best for the remainder of your construction and can't wait to see your dream home come to life! Kind regards, Arden HomesThanks, either can we!
Similar opinion? Write a review on ieatwords.com.au!
LeanneGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Couldn't be happier
21 December will be 12 months since we moved into our beautiful Arden Home and we couldn't be happier. We found the entire process to be a positive customer experience from the moment we chose to build with them. They were very flexible to build with and didn't hesitate to modify the floor plan to suit our needs. Construction of our double storey home took just over 6 months ... it was the best Christmas present ever! Yes, things go wrong, however any issues that arose, whether pre, mid or post construction, were dealt with quickly and prof...Read more
essionally. All Arden staff were friendly, helpful and provided excellent customer service. We love our home and have received many compliments on it. I wouldn't hesitate to build with Arden again and can highly recommended them.1 comment
Arden H.Arden Homes
Hi Leanne,
Thank you so much for taking the time to write us a lovely review! ... Read more
It's wonderful to hear that you're enjoying your new home and hope that you're making lots of special memories. We wish you all the best and a Merry Christmas. Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Absolute Living Nightmare
Arden Homes has been in touch with us and are working through resolving our issues
We are confident that they are committed to helping us and have agreed to edit our review as it was never our intention to post a negative review but wanted to have our say
Looking forward to this being resolved
1 comment
Arden H.Arden Homes
Hi Adam,
Thank you for taking the time to complete a review and provide your feedback. ... Read more
We take all feedback very seriously and are committed to continuously improving our building methods and our customers overall satisfaction for their build journey. Firstly we are very sorry to hear that your post construction experience has not been enjoyable. We believe that our Warranty Manager has been in contact with you in the hope to work with you to resolve your concerns. Should you have any additional questions or queries, please feel free to contact us directly at [email protected] Kind Regards, Arden Homes.Similar opinion? Write a review on ieatwords.com.au!
Yuen F.Greater Melbourne (Inner), VIC
- Verified customer
Team of superstars
The build took 6.5 months with minimal fuss.
It is always stressful to build; a lot is at stake. Expectations and emotions are high.
We are very pleased to have chosen Arden. I could not have asked for a better team.
Firstly, the flexibility that they offer and ability to make plenty of changes and add ons which no other builders would offer at a very reasonable price. This has been mentioned in many forums, and it differentiates Arden from the rest of the cookie cutter builders.
There were no delays thus construction started as soon as the ink...Read more
1 comment
Arden H.Arden Homes
Hi Yuen,
Thank you so much for taking the time to write such an amazing review and congratulations on moving into your new home!... Read more
It's wonderful to hear that our team has been so accommodating and have made your build journey that much more enjoyable for you and your family. We wish you all the best and can't wait for you make many new memories in your dream home! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
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RhyaGreater Melbourne (Inner), VIC
- Verified customer
Amazing service
The process was seamless from the minute we walked into the sales office. Nothing was ever too hard for anyone to complete and they went over and above at every stage of the pre-construction process.
The final price of our home came in less than we expected and we are excited to see the finished product!!
1 comment
Arden H.Arden Homes
Hi Rhya,
Congratulations on reaching the construction stage of your build journey!... Read more
It's amazing to hear that our team has gone above expectations in order to start building your new home. We wish you all the best in the next stage and can't wait to see your dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
Harsha PereraGreater Melbourne (Outer), VIC
- Verified customer
Excellent work
Arden was supportive throughout our journey. They listened to all our queries and answered them accordingly and usually went above and beyond in the process. We believe our house is perfect for us and we would like to give a special thanks to our site supervisor Rhys. He was the one that made it all happen and has done an excellent job. Compared to other developers Arden was the best and lived to its name. Easy to make changes to the building plans on the whim, great communication with each other. Would recommend to new home buyers.
1 comment
Arden H.Arden Homes
Hi Harsha,
Thank you for the wonderful 5 star review and congratulations on completing the final stages of your build journey!... Read more
We're so happy to hear that your home is perfect just for you and that you had such an enjoyable experience with us. We wish you all the best in your new dream home! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
PriaMelbourne
- 2 reviews
- Verified customer
Best in the market
Where should I start..this is our second time building but this time we chose Arden and I personally think this was the best decision ever. The moment we were given advice from the Sales team who tried to accomodate all our needs including flipping the entire layout to fit what we were after in our second house, to multiple one on one discussions to meet our expectations, to excellent advice from the colour selection team who let us change our colours multiple times specially the kitchen benchtop and now to keeping us upto date with what stage ...Read more
our house is at, we are simply amazed with the service we have received. We were never been told anything until the hand over day from our first builder when we first built our house. But this time we are really happy with the service from Arden Homes. Hope the service and the outcome comes out to be great too. I have and would highly recommend Arden homes to anyone who is looking to built custom homes and have quality products fitout. If you don't believe me then do your research and I guarantee you will end up with Arden. Thanks from me and my husband to the entire team for helping us to make our dream come true. We both really appreciate the effort and service we have received.1 comment
Arden H.Arden Homes
Hi Pria,
Thank you so much for taking the time to write such an amazing 5 star review and congratulations on reaching the construction stage of your build journey!... Read more
It's great to hear that our team has worked so hard to make sure that your new home is exactly what you dreamed of. We wish you all the best with your build and can't wait to see your dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
Jen HigginsGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Would recommend Arden to anyone!
Our Site supervisor made this process smooth and enjoyable. From the design stage to administration to the build itself we have loved working with Arden. Great communication and availability from office staff and our site supervisor meant any question or concern we had was quickly resolved. Very Well done Arden!
1 comment
Arden H.Arden Homes
Hi Jen,
Congratulations on reaching the end of your build journey and thank you for an amazing 5 stars!... Read more
It's wonderful to hear that our team has been able to help you with any questions you might have to make the process that much easier to enjoy. We wish you all the best and hope you have many memories to come in your new home. Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
Natalie F.Greater Melbourne (Metropolitan), VIC
- Verified customer
Our dream home!
Our Arden Home is soon to be built, in fact were not yet at the demolition stage (Whitehorse city council have taken nearly 14 months to approve our permit!) yet Arden have been patient and on the journey with us the entire time. Super equipped to support you throughout the entire process, on schedule with appointment dates, extremely accommodating with helping us get our permits through- and honestly even not having built with them yet, theyre worth the wait!
Our spokesperson or go to Arden consultant was especially great, extremely friendly and always helpful. Do not know how we could have done any of this without her
1 comment
Arden H.Arden Homes
Hi Natalie,
Thank you so much for taking the time to write a lovely review.... Read more
It's amazing to hear that our team has been able to help you through the long process and we hope that your permit comes in soon so you can take that next step in your build journey. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Paulineasked
I'm looking to build with ARDEN.
Anyone build the Luxe home and what was your experience?
Am a little concerned re having an independent inspector it was mentioned above that Kevin Mcdonald and Darren Love are very good.
Any contact details for these guys?
1 answer
Arden H.Arden Homes
Hi Pauline,
Thank you for considering to build with Arden and for your questions to our page.
We are so excited to hear that you are in the early stages of building your new Luxe home and would love to speak with you further about your home options and to answer your questions you have around independent inspectors.
Please send your preferred contact details to [email protected] and we will get someone to get in contact with you.
Kind Regards,
Arden Homes.
Tarabombaraasked
Does anyone have a current building managers email for Arden homes in Berwick please?
1 answer
NO Most elusive and unreliable mob I have ever seen.Quality and attitude absolutely RS.
Bryanasked
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Arden H.Arden Homes
Hi Tony,
Thank you so much for taking the time to write an amazing 5 star review!... Read more
We are so thrilled to hear that everything has moved so seamlessly for you both throughout your journey with us thus far. We wish you all the best as you move towards the construction stage and can't wait to see your dream home come to life! Kind regards, Arden Homes