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Reviews

4.4

980 reviews
5
(698)
4
(176)
3
(19)
2
(13)
1
(74)
  • Value for Money
    4.5 (750)
  • Product Quality
    4.5 (712)
  • Return Claim MadeYes (26) · No (714)
  • Customer Service
    4.5 (777)
  • Warranty Claim MadeYes (31) · No (716)
  • Purchase Price$4,602.36 (361)
  • Installation
    4.6 (678)
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Reviewer Photos & Videos

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Larry Kelly

Larry KellySydney Surrounds, NSW

  • 2 reviews

Worst service

published

Salesman [name removed] lied and did not listen the what I specifically wanted.Just supplied what they wanted instead. Do not answer emails and just dont want to know do not use them



1 comment
Arise Solar
Arise SolarArise Solar
Lynda

LyndaMid North Coast, NSW

  • 2 reviews

Great Product and Company

published

Very easy process from the very beginning of organizing installation to finished product
Very friendly professional staff no question was taken as too much trouble Highly recommend this company. The service was very prompt.

1 comment
Arise Solar
Arise SolarArise Solar

Good Job

published

Professional job done quickly done quickly with minimal fuss and I had no issues with the installation. The team did a great job and came back the next day (the sun went down!) to finish off the work.

1 comment
Arise Solar
Arise SolarArise Solar
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Good job installed professionally

published

Professional job done quickly minimal fuss how would i know how easy the panel installation process was I wasn't here most of the day. I have had no issues with the installation company as a matter of fact they installed it at my other home further down the coast and again no problems

1 comment
Arise Solar
Arise SolarArise Solar
Aaron

AaronRichmond-Tweed, NSW

Solar

published

Everything went smooth. Installers did a good job and the staff at Arise were very informative of the process during and after. I would recommend Arise and the installers to anyone else looking to get solar installed

1 comment
Arise Solar
Arise SolarArise Solar
Sonya

SonyaMetropolitan Adelaide, SA

  • 2 reviews

Still NO contact

published

I put up a review for Arise Solar almost 2 weeks ago and received a reply inviting me to email them to which I did straight away and surprise surprise they still havent contacted me and I even supplied my phone number to discuss the issue further and it's been a week now.. Arise Solar are a complete joke with extremely poor customer service.. would never recommend Arise Solar that's for sure...

Excellent service, and installation

published

All went well, from the moment we spoke to Greg, things happened,, the only minor issue was the weather, delayed implementation for a week or so. Happy to recommend Arise Solar to anyone,,, now just waiting for the results on the power bill

1 comment
Arise Solar
Arise SolarArise Solar
J King

J KingSouth East Queensland, QLD

Excellent

published

The panel installation process was a breeze. Technicians were easy to deal with.
Very satisfied customer! Thank you for installing our solar! Much appreciated.
Would highly recommend to anyone looking for solar.

1 comment
Arise Solar
Arise SolarArise Solar
Sharon Ti

Sharon TiWide Bay-Burnett, QLD

Great Customer Service

published

I was pleasantly surprised that the installers turned up as scheduled. The workmen were very pleasant and courteous and answered my questions professionally. I will recommend Arise Solar to friends.

1 comment
Arise Solar
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Joe

JoeGreater Melbourne (Outer), VIC

  • 3 reviews

Fantastic Customer Service

published

Yesterday I called customer service to inform them that my Solar Inverter has become faulty and is tripping the mains switch. My call was answered by a very sympathetic and helpful young lady,Mona, who went out of her way to make me feel that she is going to do whatever it takes to get my problem solved. Mona has been keeping me updated on the progress of my warranty claim. My problem has not been fixed yet but I just had to commend this young lady for being the ultimate professional customer service representative. Mona you are an asset to Arise Solar, keep it up!!

1 comment
Arise Solar
Arise SolarArise Solar
Noel G

Noel GWide Bay-Burnett, QLD

858283

published

Installer arrived on time as advised, installed all equipment professionally all rubbish removed, very pleased. Discussed the operation of panels and invertor. Will definately recommend arise solar to my friends

1 comment
Arise Solar
Arise SolarArise Solar
Bahareh

BaharehMetropolitan Adelaide, SA

Very good customer service and fast installation process. I highly recommend Arise solar to everyone

published

Everything was on the plan . Installation happened on the date booked. Fiona from customer service was really helpful. She was available to answer all my questions . My solar is working perfectly

1 comment
Arise Solar
Arise SolarArise Solar
Julieb3

Julieb3South East Queensland, QLD

  • Verified customer

Would not recommend

published

Zero communications once deposit paid. Lie and say they will contact for install however no calls (no messages left). Keep saying we called - no messages. Guarantee we'll have a date Monday - no communication. Absolutely disgusting once they get a deposit

1 comment
Arise Solar
Arise SolarArise Solar
  • Verified customer

Solar energy - save the world!

published

Installation technicians were efficient, prompt and professional.
Thanks to Graham Jones (Ext 214) for follow up from quote to completion.
He was very friendly, supportive and had excellent product knowledge.
Good people make a good company a "Great Company"
Dave Ratnayake

1 comment
Arise Solar
Arise SolarArise Solar
Nemia

NemiaSydney, NSW

  • 2 reviews

Will NOT recommend this company. Stay away from them

published
1 comment
Arise Solar
Arise SolarArise Solar
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lew schulz

lew schulzCentral, SA

disappointed

published

do not deal with this company they are liars still waiting for my installation payed deposit in october how soon would they fix something under warranty don’t deal with this company

1 comment
Arise Solar
Arise SolarArise Solar
Manny

MannyMetropolitan Adelaide, SA

Great Deal, Awesome Staff, and Fantastic Service

published

Great dealing with them in regards to pricing and customer care.

I'm very satisfied with the salesman (Greg Smith 206) how he handles my order and how he responded to my needs and queries, He's trying his best to meets the needs of his client. He's an honest and friendly guy. I will recommend him and the company Arise Solar, they well organize my upcoming installation in the quickest time.

Overall I recommend this company and their staff. They deserve a two thumbs up and a five-star rating.

1 comment
Arise Solar
Arise SolarArise Solar

Awesome, perfect.

published

Was so simple, we got AE Electrical to do our install, and they were super friendly and explained everything I asked about solar and more. The solar been working great.

1 comment
Arise Solar
Arise SolarArise Solar

Im really happy with everything

published

I am very happy with the progress, they installed it in one go. Workers very friendly and knew what they were doing. I had no communication problem with head office

1 comment
Arise Solar
Arise SolarArise Solar
Pankaj

PankajMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

No accountability and professionalism. The people don’t want to work.

published

Very difficult no design was set and information provided about installation. On telling the Company about the issue they were not happy and started accusing us for delaying the process.

1 comment
Arise Solar
Arise SolarArise Solar
Page 4 of 49
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Questions & Answers

Thao

Thaoasked

What is your process time in sending your electrician to inspect when you have a faulty inverter system just recently installed not even a month old?

1 answer
Arise Solar
Arise SolarArise Solar

Hi Thao,

Kindly help us with your project number so that we can assess the same and get you the update. We're looking forward to hearing from you. Also, you can get in touch with us at [email protected] with your registered contact details and we can get in touch with you at the earliest.

Regards,

Arise Digital Team

Laurie Banks

Laurie Banksasked

How long have you been in business

Noted that uyou do not have Clean Ene3rgy Council approved retailer is there a good reason .

1 answer
Pam Tranter
Pam Tranter

Check with Arise Solar

Natalie

Natalieasked

Im looking at getting solar, are you, Arise solar CEC Accredited Solar

2 answers
ian
ian

No I am a disgruntled customer

Arise Solar
Arise SolarArise Solar

Hey Natalie,

All our Installers are CEC Accredited. We also are in the CEC Member list. Please share more concerns at [email protected] and we can share more info to your specific ones.

Regards,

Arise Digital Team

@Ian,
We believe your issue has been resolved by now.

Please get in touch with us again in case of any more concerns.

Regards,

Arise Digital Team

Get an answer from our members and Arise Solar representatives

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