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Ariston RPG947DAUS Questions & Answers
14 questions from our users
Sam C.asked
I have had my.machine for 2 years and my handle had broken is there a number for spare parts I can call for a new one?
1 answer
Schae P.Ariston
Hi Sam,
We sure do. Please call our Spare Parts department on 1300 762 219.
Billasked
Had to replace doors on average every six months. Plastic crappy thing inside handle that moves the metal catch keeps breaking. They keep telling us no one else has this problem. Are they lying?
Chris D.asked
I have tried a few numbers for techincal support but I have had no luck. All the number lead to some lady mentioning "options have changed", and nothing lists technical support..
So I'm trying here.
My machine is just under 2 years old. We stuffed up and did not register for the warrsanty with in the 30 days of purchase from Harvey Norman...
Our machine has just broken down.
On wash, we get a constant beeping sound and flashing lights on the steam hygiene and the intensive/ delicate buttons.
We also can't turn the machine off with the power button. It needs to be turned off at the mains..
Any help would be greatly appreciated.
Thanks
1 answer
Anthony F.Ariston
Hi Chris,
If you call Arisit Technical Support on 1300 762 219 and press '2' for Warranties/Spare Parts that should take you to the appropriate department. If this washer is only two years old it should still be under warranty if you have proof of purchase.
Regards
sandraasked
What is the best cycle to wash towels. I'm finding they aren't as soft as previous machine.
No answers
Laurynasked
Hi there, my machine got delivered yesterday and soon as it starts to spin fast the machine moves all over the place with an incredible noise to the point its burning the rubber on the bottom. How do I fix this?
1 answer
Anthony F.Ariston
Hi Lauryn,
Here are some possible explanations for the machine shaking a lot:
- The drum was not unlocked correctly during installation
- The machine is not level, in which case you can level out the legs so that they are even, and place on a rubber vibration-absorbing mat
- The washing machine is trapped between cabinets and walls, in which case you have to move it away from them so that the machine does not make contact when it shakes.
If none of these are the problem, then it would be best to give technical support a call on 1300 762 219 to see if they think a technician should come out to have a look.
Regards
Mario A.asked
The door is on the wrong side for us, can it be changed ?
1 answer
Anthony F.Ariston
Hi Mario,
Unfortunately the door cannot be reversed.
Regards
Lisa Gasked
I have just bought one of these. I would like to know, after reading some of these reviews, what the warranty does cover?
1 answer
Anthony F.Ariston
Hi Lisa,
There is a 5 year manufacturer warranty on this model.
For more information please call our warranty department on 1300 815 589.
Magoo29asked
The spin/pump out cycle doesn't work properly. It turns but doesn't start the spin
1 answer
Anthony F.Ariston
Hi Magoo29,
It is difficult to determine the issue with the machine without seeing it first. It might be best to give Arisit Technical Support a call on 1300 762 219 to arrange a serviceman to come out.
Regards
Karenasked
are you supposed to see water in the machine? i only see wet washing turning and sometimes clothes smell and i have to rewash, i have tried not overloading it. there has also been times when some washing looks dry in spots. i feel there isn't enough water going through. My towels are always scratchy no matter what fabric softener i use.
No answers
Michelleasked
My machine beeps about 5 times every couple of minutes. Also the anti stain quick cycle 1hr now shows 2hr 15 minutes. My machine was bought in June 2017 until these issues has been a great machine. the beeping is driving me nuts. We have turned to machine off & let sit for a couple hours before switching it back on but still the same problem. no codes are showing on screen. Any suggestions?
4 answers
Empty the pump filter
Thanks but that didn’t help. Filter was clean. Still beeping and all the cycles are mixed up. Can’t even put on empty & spin cycle to empty out. It beeps & go through a 2 hours cycle
Anthony F.Ariston
Hi Michelle,
It is difficult to determine the cause of this issue without seeing the machine. It would be best to give Arisit Technical Support a call on 1300 762 219 to arrange a serviceman to come out.
Regards
Qwertyasked
After washing the clothes and opening the machine (the door) does it produce steam?
No answers
Edwardasked
How effective is the steam refresh facility on the Ariston front loader washing machine?
1 answer
Steam refresh is not really effective. I put in 5 business shirts that were washed and dried. All 5 needed to be ironed still.
Lucylocketasked
Just purchased and am a little alarmed at the loud squeaking noise that it makes while spinning. Is this normal?
2 answers
No it is not normal. My machine does not make any noise and is very quiet.
Anthony F.Ariston
Hi Lucylocket, please call 1300 762 219 and request to speak to our warranty department. Kind regards, Ariston Team.
SamDasked
Recently purchased and very happy so far. Have looked at the programs and the Eco cotton program says it is 5 hours long is this correct?
2 answers
Yes, it is 5hours and 8minutes.
Everything made by man breaks down just that somethings breakdown more often than others.
Why does Eco cotton take so long to wash? Most machines that do an eco wash take an inordinate amount of time.
You need water to wash clean and if you only use a little water then it takes longer to wash
If you increased the water levels then it would wash more quickly.
When I used to repair front loaders the water level used to be halfway up the portal and the machine would do a full load in around 40mins. Now the water level is around the edge of the stainless drum and on average with most machines takes around 2:48hrs.
Ask the sales guy to show you with a calculator how little money it costs for power and water.
Machines have become much more efficient but there is a trade off. Takes longer to wash.
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