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Artusi ATT10W
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Frustrated Annoyed MumSouth East Queensland, QLD
Terrible Machine and After Sales Service
Size of the machine is a questionable one as I previously had a 10kg Teco (great machine lasted years & would have gone that again but they had none on the market) the Artusi 10kg is suppose to be same size but is definitely a smaller machine both exterior dimensions and in the tub itself . The Artusi washes ok but spinner does not work properly. If you only spin light clothes works good but if you need to spin towels or a blanket no chance. Biggest issue I have had is the pump. I have one machine been replaced already as pump died within 5 mo...Read more
nths and now only 1 month later the pump has gone again. When I rang Artusi/Eurolink warranty line the first time they did not assist they made me ring the store who had to ring a rep who never answered his phone. Luckily the Betta electrical store I deal with assisted me and replaced the first machine even though Artusi still hadn't officially approved it but now with the second machine Artusi warranty/service claims there is apparently no record of the first machine being replaced and will not assist in a refund or service unless once again I go through the store and their Representative. So now my local Betta Store and myself are in round 2 with a company not willing to assist with the failure of one of their products. 4 Days later and told can't go through my local store this time have to wait for their Authorised repair company to new machine in as no parts available only to be informed there is possibly a 6-12 month wait on getting the new machine! Not Happy.... I got a 5yr warranty with the machine and expected great things - you wouldn't think they'd offer that if the product was not up to standard. I would not recommend this machine or brand again after my experiences.Similar opinion? Write a review on ieatwords.com.au!
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