AstralPool RT/RTX

I have an Astral RT Robotic Pool cleaner which was purchased from a pool builder on 14th June 2017 but not commissioned until March 2018 as my new build home was under construction. The robot simply stopped working this month.
After taking the robot to an authorised Astral dealer I was told that Astral would not service the robot as it was out of warranty. This in itself is questionable as the robot was only used for a little less than 3 years.
This robot was an expensive purchase and I expected many years of trouble free use. Sadly it seems that you must amortise the cost over the warranty period as Astral will not support after this time. Very poor.

Hi everyone, I just wanted to share my experience with the astral pool RTX robotic pool cleaner.
I have a medium size pool and the RTX came with the house with we bought, alongside a zodiac mx8. Precious owners were smart. The RTX in summer when the pool is used by the family and the mx8 over the rest of the year with the large leaf canister making so much sense!
So the 2015 RTX model did not see much use, I can guarantee.

Last week it just stopped. No special flashing lights on the aqua smart, robot simply dead in the water. I do a visual c...

I purchased this robot from PoolWerx and right from the start the cable kept tangling. My pool man told me he had seen many Astra robots and they all do the same thing. The cleaning filters are ridiculously designed. The treads perished even following all instruction for care. I paid $2530.00. I would never purchase another Astra again. I have since purchased a Zodia and its great. Light, easy to clean filter system, no tangle cable.

I have had 2 RT robot cleaners, the first one being replaced by Astral for no cost. The current one was supplied to me on 30/06/2017. On 3/9/18 both motors had to be replaced. On 9/4/2019 the drive motor was replaced again under warranty. This robot has again stopped working. Out of warranty by 7 months. I know what it costs to pay for another motor. The quality of these motors are disgusting. Each year, one or both motors stop. I have sent an email without any reply.....don't bother ringing them.....you will be on hold for 30 mins or longer. Will never buy from this company again. Dolphin is where I will go.

This cleaner was brilliant at the beginning, and did a spectacular job of cleaning our pool. We were so impressed that we organised a family member to buy one also.
Around June our cleaner developed problems. Mid Covid lockdown (Aug?) we contacted Astral but were told that because the cleaner was past warranty (Feb 2020) we would need to get it fixed ourselves. We were given service details but had to wait till lockdown ended to get a quote on repair. Last week our fears were confirmed and we were told a new motor and robbers would be required...

I spent almost $2k on this product in 2015, in the 5 years that i owned it, it has been so many times to the repair shop that I swear that it knows its own way by now. Well this time its not coming out. I have spent almost as much fixing it as I spent buying it and now I have another $800.00 bill. It's badly designed and badly manufactured. Do not buy this cleaner!

My RTX started off working well. After about 6 months, it broke down. I had to take it to the service department in Seven Hills. They repaired it under warranty, but I had it back there no less than 3 times in the next 6 months. On one occasion, I had to wait 6 weeks for parts. On top of that, the cord gets tangled every time when it is working. The filter assembly is poorly designed and the (very) small plastic parts break easily. I have given up on it and am looking for something else.

Terrible had the worst technician out left I on the deck in bits 5 weeks later repaired lasted 3 months .....proper useless will never buy this brand ever again ....save your money go elsewhere

Purchased mine through Poolwerx. First repair (internal part dislodged) handled under warranty. Next repair (broken drive belt) cost (from memory) a couple of hundred dollars and current repair (replace failed control box with second hand unit) will also cost $200. Doesn't clean down to 2 microns as indicated; still have to manually clean pool of finer particles. My local Poolwerx store doesn't carry them anymore.

Bought the RTX model in December 2016.
Very good at cleaning pool including picking up bottom dust and leaves. Easy to clean as well. Only problem after 3 years was the belts needed replacing due to general wear and tear. Cost only $70 and considering its regular use over the past 3 years I was very satisfied.

Control unit craps itself every few months. Replaced once under warranty then broken down with the same problem. $2k for a 1 yr use. Wonder if they product tested this at all. Last Aquatek product I ever buy.

our RT robot collects all the sand from the beach, leaves and small bits of balloons.
Safe to run while the grandchildren are in the pool playing, they just go over the top and love the water bubbles hitting them in the belly. S nice to not worry about any hose being pulled out of the skimmer box and air going to the pump.

Purchased an Rb robotic cleaner Oct 2015 for $1900. Right from the beginning the cord tangle up and was a nightmare to straighten. Just out of warranty I spent $600 on repairs and 6 weeks later the motor went. Quote to repair was ridiculous. A really disappointing experience with Astral. About to buy a new robot and will never touch Astral again, mainly due to lack of helpful service.

Bought an RTX cleaner 3 years ago already had motor and pump replaced 12 months ago. The unit has failed again outside warranty. Tried to contact the customer service line which is constantly busy on hold for 30 mins plus only to be fobbed off to a dealer which did not want to know about the unit. For the money you spendon the unit ($2k) it is absolute rubbish with questionable after service support. Parts are expensive to replace, ended up going to a independent dealer and buying a new Maytronics S200 unit. Stay away from this brand!!

This product is appalling. No tangle cord is a myth and lies. The it tangled as soon as it hits the water meaning the use length and far reach areas of the pool don’t clean. I’m into my second astral pool cleaner as well after my non function first was replaced. Stick to Dolphin, I most defiantly will change!