I will be going again with Atlas in Surfer's Paradise in the future. For the price, we were very happy with car. Insurance was included in the price. Good all around.

a) Rental order was initially lost (miscommunication with Rentalcars)
b) Specific request for a manual vehicle ignored and unfulfilled
c) Request for booster seats for kids only partially fulfilled
Staff at the base did their best to accommodate, however, clearly a disconnect between the Rentalcars.com and Atlas (actual rental car company)

The car was perfect and as described, priced really well for the type of car.
The hire company could do with an extra hand but didn't take to long for the check in and check out of the car.

Great service very helpful advice upgraded to another vehicle as there was a problem with the vehicle we were originally assigned to. The vehicle was in excellent condition a breeze to drive

The shuttle was very much delayed at the start. The bond scheme is exorbitant compared to other companies. The vehicle was damaged and seemed to be poorly maintained with a few issues during the hire. I normally use others and will continue to do so based on my experience.

Booked a full size car. Got a Toyota Camry but the car was more than 120000 kms driven and also it was very dirty and smelling like fish. I had to open the window for atleast an hour to remove that smell. Brakes were making sound.

Perfect from beginning to end. Car was clean, comfortable and ran really well. Maybe the only pain was that it was parked on the 9th floor of the carpark which seemed to take forever to navigate.

Great service from Atlas. Trouble free hire and polite and professional service team. Vehicle as per expectations. Bond and payments handled very well. I would definitely hire from them again.

Not understanding to a simple error
A long time replying
Can't speak to a supervisor
$55 fee charged without question
Issue not resolved due to waiting for replies. Very upsetting situation as happened when dad passed away

The staff at Adelaide Atlas Car and Truck Rental were great when I recently hired a bus for a weekend Road Trip. The young guy who does the shuttle service back and forth from Adelaide Airport is really welcoming and has a great personality. The girls at the service counter were very friendly and helpful. Outsourced Call centre staff who are not connected with the actual pick up service base are confusing and I think there needs to be better training. I will be definitely be using the service again now that I have the direct phone number. Excellent quality vehicle for the money and competitive rates.

Good Service Staff was very helpful .Car was not the one ordered,but very happy with the one I had.Price was good and and I will be going again with Atlas in the future.

The customer service, except the guy how drove me back to the airport, was mediocre at best. When I got into the car which had just been “cleaned” I had to stop and get something from my luggage to cover the seat as it, and all other upholstery in the car, absolutely filthy. The dirt was so deeply engrained it made the seats feel sticky. Given this experience I would never consider using this company again.

Customer service was friendly and efficient. I was offered an upgrade on the car that I had booked due to unavailability. The upgrade was satisfactory.
The vehicle was clean and well maintained and met our need as a wedding car well.

Its been almost 6 months from the day I rented the car but my deposit is not yet returned yet. They are very unprofessional and do crappy business. They play dodgy game. Never again I don’t want other people to suffer like me mentally and economically.

I was well looked after, the hire was a great price, and i received excellent, friendly service. The truck was in good nick and easy to drive. Overall i was very impressed with the level of customer service i received and would highly recommend.

Excellent staff, great service. The car was better than expected. This our third time using Atlas. Will use them again next year The Cairns branch is excellent in all respects..

Clean car, fast pickup and delivery from/ to airport. Friendly staff. Best price. Used this company many times. Can't go wrong, and return customers get a discount (10%?) Which I always take advantage of