For a prestige car dealer service centre, the service is terrible. I thought it may have been just the attitude of the service rep assigned. But after serving the car several times during its warranty, I think it's just disinterest, poor customer service, poor training, bad staff morale (many things come to mind). Whether it's a major or minor service, there is very little explanation about the work that has been done and the customer deserves to know what they are paying (so much) for. I would hate to think what happens when the car gets older...Read more

Warning.!! Do not trust AUDI Centre Sydney ACN127 270 400
5 year dispute over flaws in the leather in the centre part of the cushion passenger seat of my new AUDI A5 purchased July 2012.
August 2015 finally after a physical inspection, AUDI confirmed flaws in the leather and would be replaced.
The flaws in the centre part of the cushion passenger seat reappeared after a couple of weeks.
Only the leather on the back part of the passenger was replaced.

[name removed], Service Manager insisted the leather on the centre cushion part of the passe...Read more

UPDATE: Won my case at VCAT against Audi... They haven't repaired or paid the compensation they were ordered to pay. Now have to go to Magistrates Court to get the sheriff to enforce the VCAT order!
Previous:
"I would not recommend Audi Doncaster for your servicing. I bought an A3 from them and the sales department was great. However the Service department caused a problem with my air conditioning by performing an unauthorised fungicide treatment when there was no issue in the first place. What followed was 9 months of a worsening smell from th...Read more

I purchased an Audi A4 in 2015 and always got it serviced at their dealership. Last year it ran out of 3-Year warranty. My car has merely done 36K to date. When I checked with the dealership, they quoted me $1500 for the service. I felt it was too much for a service, so decided to get it serviced elsewhere. During this time I was intermittently getting System Malfunction Errors. The service guy said that this is a design issue which Audi Australia should fix it.
When I contacted them, they first tried to scare me off saying you would have to ...Read more

Over the last 10 years I have purchased few brand new Audi's & VW's sports models, two weeks ago I purchased my latest brand new fully optional Audi S5 2022 build, from Nathan Thomas the Business Manager at Audi Zetland.

I was very happy, extremely satisfied and in a way very surprised by his very pleasant, outstanding above and beyond performance & customer service. Starting from pre sales, trade in valuation, organising finance, managing, contacting and organising all the different Audi departments on my behalf in preparation of the new car ...Read more

After purchasing my first Audi through Gavin Williams and Maarten Bolk at Audi Canberra, I never looked back. His pre sales service, delivery, post sales attention to detail was second to none. I never hesitated to drive to Canberra three times since over the past 6 years starting from an S3, S4 and now an RS5 to titillate the senses. Everytime, Audi Canberra has delivered above and beyond not only in pricing but ensuring all elements are well looked after. By seamlessly connecting me to the after sales management team at Audi Parramatta, I was...Read more

Purchased a brand new Audi in 2016. Since the car has been faulty with the pre-sense being faulty. The vehicle violently slams the brakes when there is no chance of a collision and no other cars near the vehicle at all. It does this multiple times. It has done this multiple times while I have been the only car on the roads in the middle lanes. This is a safety concern, rather than prevent an accident this issue will cause an accident! The Service manager at Alto Audi Artarmon told me in his words "It could be the air around the car". A complete...Read more

Purchased an Audi Q3 2015 March 2022 from the Audi Centre Perth which is by the way under NEW ownership.
I found it overall to be a positive experience with Nick the sales exec from the Perth Audi Centre giving great customer service. I found him to be very helpful even to the extent of personally changing the number plate on my old car to the car purchased.
I negotiated a purchase with trade-in wanting the best price but also appreciating that requires one to be reasonable as sometimes expectations are far higher than reality. I actually fou...Read more

Issue arose with audi S3 2015 (only done 50,000kms). Contacted Audi head office and Bianca in customer service said that even though warranty is expired, it is a good idea to visit local dealer to get vehicle assessed for issue (which was thermostat not working, car leaking). Shouldn't happen to an $80,000 sports car with low kms!!!! That they will offer a ''good will'' which means they would pay for this to be fixed.

As per head office (Syd) instructions, I visited my local dealership with all required documentation. Firstly, let me provide s...Read more

I booked my Audi Q3 in for warranty work / inspection, for a faulty button on the stereo of my 2017 Audi Q3.
The Entertainment Function button, centre of the stereo ( large in size) was loose and not making a selection on a third attempt the button pushed in completely see picture attached.

I took my Q3 to the Service Dept of your Pennant Hills Centre dropping it in at 8am.

First I was advised someone would call me by lunchtime to advise on either the warranty replacement or a quote if rejected for warranty. I never heard back from anyon...Read more