Connected to NBN using Aussie broadband as our server after Optus failed miserably with their customer service. The service from Aussie has been exceptional. We have had technical issues with the NBN ( not Aussie fault ) rather a NBN infrastructure problem, and Aussie has troubleshooted with us with patience and expertise. They have gone beyond my expectations with their service. No long wait times, technicians are helpful, patient and friendly. Highly recommend this telco as a provider for all of your internet and phone needs. Thankyou Aussie broadband

I was having lots of dropouts but once nbn were sent out to repair, multiple issues were found and has worked perfectly ever since, and was given a credited for a full month

Recently got connected and the connection has been perfect. No drop outs and a consistent speed even at peak times. Can't ask for anymore. Highly recommend them to anyone on the look out for an nbn provider.

They keep me updated for any issues that may arise. Best in customer service. Being an Aussie brand, there is that sense of confidence of getting the best product. Highly recommended. I just hope they could go a bit cheaper.

Didn’t catch the name of the technician who helped me today, but after having problems with my router after a factory reset gone wrong, couldn’t be happier with the service I received today. The technician was very patient and very helpful. We tried every option for almost 1.5 hours and got success, whilst also learning some good things along the way. 100% would recommend.

SO much faster than my last "25 Mbps NBN" with Tangerine. I hit 25 Mbps 80% of the time, instead of 3Mbps. It is more expensive, but totally worth it. Please use my referral code if you sign up: [link removed]

Very good service, thanks that! We have outage, but it is very rare! The service team repaired it in a very short time. The communication is excellent! Aussie Broadband send every time short information when outage happen, and when they repaired it!

They were extremely good till I was with them. Consistent speed, very few dropouts. If they come up with promo offer, I would love to join back again very soon

What can I say I never thought I would come across a Company with a customer service as excellent as Aussie broadband always such great help and so easy to deal with. Phone wait times aren’t Ridiculously long. So glad I switched over from Optus took only only 20-30 mins till I was connected with them haven’t had any serious issues with them yet. A super easy app to use and navigate. By far the coolest Telco in Australia will never change over to anyone

The connection has so far been very reliable, I have experienced no dropouts to date and had no issues, the service representatives on the phone when I signed up were honest and helpful and were honest about the speeds I could achieve, they did not try to oversell me a product my service could never achieve.

We have had experienced occasional dropouts but is soon sorted by rebooting the modem. Any issues that have required the assistance of Aussie Broadband staff have been dealt with in a timely manner and rectified.

Up to now I have had no outages or interruptions at all. From first enquiry to now has been excellent. can recommend to anyone, My son recommended Aussie to me.

Great service, no drop outs and faster than iinet. Plus loved the $50 referral credit. Would recommend Aussie to all. Best of all local staff who know where Lakes Entrance is.

I've been with AussieBB for 3 months now and extremely satisfied with their service and communication. Everything worked straight out of the box. Love their emails and texts - they make be feel like a valued customer. At the time of connection (Feb 2020), it was $5/month more than other telcos according to what I was needing, and $5 isn't a lot to pay for to speak to an Aussie help desk. AussieBB allows you to bundle a free VOIP landline number (just pay for calls) which is great considering 4G signal is a little weak where we are. I understand everyone's circumstances and service needs are different, but for me, AussieBB ticks all the boxes so far. Not a service outrage in the past 3 months - champions!

We recently switched to Aussie on the NBN after many years of ADSL2 service with another provider. We were impressed by the great reviews that Aussie was receiving and, more importantly, that they were a local company based in Victoria in the Latrobe Valley. While our old provider used to have a call centre in Australia, this was gradually being moved offshore resulting in a reduced level of service. Aussie made the switch to the NBN hassle free and their service has been professional and faultless. Speeds are more than adequate for our needs and there are no bottlenecks when we use streaming services such as ABC iview or Netflix. Overall we are very happy with our move to Aussie and the service they provide.

Aussiebroadband was recommended by a friend who is an IT expert. After doing my homework on other internet companies I did choose Aussiebroadband. I have been very happy. Their communication with their customers is excellent.

I am an new customer with Aussie BB having been with one of the major telcos for many years. Altho early days, so far the experience with Aussie has been very positive. I had a few early issues with accessing emails via Aussie BB on a tablet but the local (Australian based) helpdesk people were able to help me sort that out very quickly.

It is not often that a service is as good as the TV commercials claim but Aussie Broadband has been up to now perfect .Installed when they said it would be no fuss at all.I was told my nbn connection would be about 23mbs at peak hours that is correct have had no problems at all. I like the way they keep in touch with me if there is maintenance on my service .It was a big step for me to change from ii net to Aussie Broadband but i am very glad i did. Keep up the good work