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Reviews

4.1

17 reviews
5
(10)
4
(4)
3
(0)
2
(0)
1
(3)
  • Value for Money
    3.9 (16)
  • Transparency
    3.9 (15)
  • Customer Service
    4.3 (16)
  • Adequate Speeds Yes (75%) · No (25%)
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Jane Johnson

Jane JohnsonRichmond-Tweed, NSW

Have had no problems with the anything since installation.

published

Quick set up. Reliable service. No issues whatsoever. Another happy customer. Netflix is keeping me sane through this Covid19 crisis. Keeping safe at home thanks to Aussie Broadband we're enjoying this downtime.



Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Jane, thanks so much for the raving review. We're so happy to hear that you're enjoying the service and support. Have a wonderful week. Cheers, Mel

This is perfect I can't live without it

published

The connection is reliable. So far, everything works as expected. You will never go wrong with their service, not to mention the friendly staff.
If I have the choice, I won't hesitate to choose them again

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Hamoud A, thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We’re glad to hear that you’re loving the service so far. Have a great day. Cheers, Mel



Trent W

Trent WAU

  • 2 reviews

Outages everyday

published

We experience outages everyday and each time we call to resolve we get bounced between NBN technician and Aussie Broadband. We find ourselves having to use mobile broadband all the time as that is the most reliable. So we are canceling the NBN with Aussie Broadband.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateDecember 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Trent W, we're sorry to hear about your frustrating experience. FTTP should be pretty stable. Do you happen to have a fault reference number from our team so we can investigate further? Cheers, Mel

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Nmeyergl

NmeyerglSydney, NSW

High Quality, Brilliant Service

published

Aussie broadband are competitively priced for the service provided, efficient, helpful, and provide stable service with consistent internet provided via both wi-fi and LAN connections, and perfect service continuity day in, day out.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Nmeyergl, thanks so much for the raving review. We're so happy to hear that you're enjoying the service and support. Have a wonderful week. Cheers, Mel

Gui L.

Gui L.South East Queensland, QLD

Value for money

published

The service is great and the communication is really efficient. I have checked with me neighbours what provider was the best and moving from Telstra to Aussie Broadband was a great decision - way cheaper. While we have the fastest internet package, I would expect to be significantly better. I am not sure if it is not because of NBN or the provider - but I do understand there is currently a lot of people using internet from home due the COVID-19 situation.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateFebruary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Gui L, thanks so much for your review. If you experience any issues, please don't hesitate to contact our customer service team. Have a great day. Cheers, Mel

JoshB

JoshBSouth East Queensland, QLD

  • 2 reviews

Finally a provider with great service and delivers what they prommised!

published

Switched over to Aussie Broadband to get the 250/25 deal.

It was only 6 hours from when I called until the service was live.

Customer support was amazing.

Getting around 237/23 Mbps reliably.

Very happy!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Wow! That's fantastic, JoshB! Thanks so much for your review, we love hearing about awesome speeds like that. Enjoy!

Cheers, Mel

Lotty

Lotty

  • 2 reviews

Bloody crooks who won't close your account if you move address

published

I have telephoned, used the online site, used chat, emailed and these bloody idiots will not close the account despite it now being maintained in an empty property. They all contradict each other: ''we don't close by email'' when you write; ''we don't close by phone'' when you phone when you call etc etc. Essentially it is plain theft when a company has multiple notifications of closure and still takes funds out via direct debit by making up the most stupid stories of how to cancel then changing it when you follow each and every one. Bloody idiots.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJune 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
5 comments
Aussie Broadband
Official RepAussie Broadband
Lotty
Lotty
Aussie Broadband
Official RepAussie Broadband

Hi Lotty, that's not our process at all. Are you sure you're with us and not Australia Broadband? Do you have a fault reference number that I can look up?

Reg

RegGreater Melbourne (Outer), VIC

Ok so far

published

OK so far
Liked the fact i didn't have to try and talk to someone overseas.
You guys did in a day what Telstra didn't do in two weeks. I sacked Telstra

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2022
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Welcome aboard, Reg. Thanks so much for the review, we really appreciate it. Have a wonderful day. Cheers, Mel

Jack Y.

Jack Y.South East Queensland, QLD

  • 2 reviews

Highly recommend, great customer service, great internet.

published

Would highly recommend this service. Customer service team and polite and courteous. Speeds as always max speeds no congestion. When we had problems with the NBN they were able to effectively manage the situation.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Thanks so much, Jack Y. We're so happy to hear it. We're glad that everything's been good so far. Really fantastic. We are always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, Mel

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Greg S.

Greg S.Central Queensland, QLD

Great speed and reliability

published

Sign up process was quick and staff were very helpful. Routinely see speeds above 230 mpbs, even in peak times. The only problem is I have so much bandwith, I keep hitting my download quota.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJune 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Haha, that's just perfect speeds, Greg. We will keep you in the loop if we ever raise bandwidth limits or get unlimited on those speed tiers. Thanks so much for your review, we're glad the service is stable. Have a fantastic day. Cheers, Keirra

Marsters

MarstersQueensland

Happy customer

published

So far very happy with everything from being fast tracked and installed in 1 week and all has been working perfect good connection so far An speed is just as good so

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJune 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Thanks so much, Marsters. We really appreciate your review and to hear everything's working good so far. We’re always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, Mel

chook

chookPerth, WA

  • 3 reviews

>1 year of use - awesome!!! - plus Online Nintendo Switch query today was resolved instantly

published

>1 year of use - it's been awesome!!! - plus my Nintendo Switch query today was resolved instantly ... Brodie was sensational with fixing an issue; she promptly, calmly & compassionately found a solution, Bravo Brodie ... Cheers, Chook :)

Connection TypeFTTP (Fibre to the Premises)
1 comment
Aussie Broadband
Official RepAussie Broadband

That's fantastic, chook! Thanks so much for sharing your experiences here. We really appreciate it. If you see anything that we can do to improve, please let us know. Cheers, Mel

Joshua P.

Joshua P.

  • 5 reviews
  • 3 likes

This service is perfect!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJuly 2022
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
3 comments
Aussie Broadband
Official RepAussie Broadband

Hi Joshua, thanks for the review, we very much appreciate it and glad to hear you're happy with your speeds. We'd love to offer unlimited 250, but it's not practical at the moment under current NBN pricing models. ^Janet

Joshua P.
Joshua P.

love to update this because due to an error in their system due to the change of their plans, i am now getting 250/100 as an unlimited data plan. thanks for honouring the mistake Aussie Broadband

Aussie Broadband
Official RepAussie Broadband

No worries Joshua. Thanks for the update. The unlimited plan should definitely be a better option that the 3TB plan. Enjoy! Cheers, Mel

Nettie8

Nettie8Sydney, NSW

  • 2 reviews

NBN/Aussie Broadband

published

Whilst not as good as ADSL2 Cable, I must say the service is better than expected. Aussie Broadband have been great to deal with. When we initially set up with ABB we were given very good advice about what would suit our needs. Every time we have rung ABB we have spoken to someone who is articulate and pleasant. A relief from our experience with another provider. Would recommend ABB to others.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2022
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Nettie, thanks so much for your review and feedback on your experience with our teams. We appreciate it. Have a wonderful weekend. Cheers, Mel

Stones

StonesGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Amazing Company!!

published

Connected NBN fast and amazing customer services!! My family - husband and our boys are really happy with the speed and everything! Highly recommended!!
Recently with Telstra and we had horrible experience so found a trustworthy and reliable internet corporation is so rare these days.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

That's fantastic to hear, Stones! Thanks so much for the review, great to hear you're able to take advantage of the super high speeds. If you see anything that we can improve, please let us know. Cheers!

Internet Service Providers

Find out how Aussie Broadband NBN 250 (Ultra-Fast) compares to other Internet Service Providers

Know better, choose better.

Compare all
Thomas matthews

Thomas matthewsSydney

  • 3 reviews
  • 5 likes

Constant dropouts bad support

published

Been with these guys for a while and we've been experience concurrent dropouts.. If you want internet i would advise against using Aussie BB they hold vendettas against people who complain and cut you off

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJune 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband
ChrisJ

ChrisJCentral Highlands and Goldfields, VIC

It works really well.

published

Aussie Broadband is a gem. It just works. Simple, no nonsense approach, great customer support. I'm really impressed, and it takes a lot to impress me! Highly recommended to anyone wanting efficient, reliable internet.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Great to hear that you've experienced great reliability. Thanks so much for the review, Chris, we really appreciate it. If you see anything that we can improve, please let us know. Cheers!

See all Aussie Broadband reviews

Questions & Answers

Cedric N.

Cedric N.asked

NBN 250 (Ultra-Fast)

Hi there
I recently switched to the 250/25 plan. I’m on FTTP in Perth, CBD but can’t get speeds over 90ish max. Just wondering what the issue is..

3 answers
Aussie Broadband
Official RepAussie Broadband

Hi Cedric, have you tried contacting our team for troubleshooting? -Mel

Cedric N.
Cedric N.

Thanks, will touch base with them

Aussie Broadband
Official RepAussie Broadband

They will be able to help. You can call 1300 880 905, you can raise the fault via the MyAussie, or you can ask via Livechat on our website (just enable popups) Cheers, Mel

Steve P

Steve Pasked

NBN 250 (Ultra-Fast)

Is nbn 250 available in clayfield, QLD. We have fibre to the house.

2 answers
ajay.horner
ajay.horner

Sorry, Steve I have not got that understanding to reply. I would suggest going direct to Aussie. They are most helpful! And don’t mind questions

Aussie Broadband
Official RepAussie Broadband

Hi Steve, it should be available for FTTP in most places except Tasmania at the moment. You can build your own plan on our website or call sales on 1300 880 905 to get it. Cheers, Mel

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