I was with Optus, Telstra before but was not happy as they promising speed but don't deliver. Hence I changed to Aussie Broadband! Great service, great support, short waiting queue.
This service is just available all time. Great network management no issues at all.
If you are looking for a reliable provider service, your search can end as you have found you are looking for.

So slow, dropouts are continuous. I have had trouble for
over 12 months and nothing ever gets fixed. Their technicians are useless. They dont seem to know what is happening. Made me buy an extender for the wifi, cost me $50, no better, they then made me upgrade the modem for another $70 still no improvement.

I've found the service to be generally reliable and certainly quicker than my previous ADSL+ with Optus. But I think what sets Aussie apart is the great locally based customer service team. Optus take note, your customers are more than numbers.
Keep it up Aussie.

We are rural, on NBN Fixed Wireless. We were previously with Optus and even though we were fairly happy with their service, which was dearer and didn’t offer the speeds we currently are able to get, we would never ever go through anyone else. We get double the speeds now, with no dropouts that we are not advised about. Aussie has the best phone app, so I always know what is going on, current speeds, bill details etc all at a glance. I cannot believe we didn’t go ahead with them sooner. Cannot recommend high enough! You even get to speak to an actual person in Australia when you connect with them and they lead you through the process, so easy!

Setup happened overnight with no issues and text messages were sent to me letting me know my NBN was ready. The internet has been running like a dream ever since with no speed or drop out problems.

Been with Aussie now for about a month, so early days. A lot of my friends recommended them. So far, so excellent. Quick, professional and friendly service. Please keep it up!!

There’s an old saying that goes you will always have the best at the end ...I’m so glad I was referred by a family friend & didn’t take me long to switch to one of the best service I’ve experience so far ...
They provide what what they commit to do so X

We are seniors and after years of substandard ADSL we have a reliable NBN service with Aussie Broadband we have been with them now for 2 months. Choosing this company was easy, they came highly recommended by IT professionals. From the moment I contacted them to the date of installation by myself (and I am not tech savvy) the transaction has been a breeze. Our connection speed has been excellent and we no longer have to wait for that irritating circle to continuously go round and do my head in. We can now update, stream and download seamlessly. Thank you Aussie Broadband.

There was a rare outage. I appreciated that I was informed about it when it was discovered as well as when it was rectified. Overall very reliable and fast service.

I had problems with NBN dropping out. Contacted Aussie broadband and was escalated quickly. The techs who came to fix were wonderful. The Aussie broadband folks I dealt with couldn't have been kinder and more caring in a difficult situation in that they are working from home with limited access to their usual business set up.
They even followed up with phone calls for a couple of weeks just to ensure all was perfect. Best company I've dealt with in a long time!

Have been with Aussie Broadband for around 18 months. Reliable connection and good speed. Customer service team always keeps you updated when maintenance is planned or if there are any unexpected issues.

Great company, great communication. I've used a lot of NBN companies and Aussie Broadband is the stand out winner. Great customer support. We had a lot of drop outs and slow speeds for years. After raising the issue with other providers Aussie Broadband was the only one who contacted NBN co and got someone to come out and fix it. They are competitive in pricing but they're just great for customer service. I wouldn't use anyone else now.

Contactable, efficient, organised, really friendly, good speed and all from Morwell...wow! I use the NBN for work - streaming videos and classes. Having a reliable service is as important as having someone on the end of the phone in case of a problem. Aussie really hasn't missed a beat, so far.

I had an FTTN connection with Telstra. After installing the equipment to upgrade to FTTP, I contacted Telstra and was told the switchover would take 10 business days. By comparison, I picked up the Aussie Broadband modem from the Post Office around 9 AM and received an SMS from Aussie around midday the same day saying the switchover to FTTP had been activated. The connection has been very stable and follow-up service from the Aussie staff has been outstanding. I cannot recommend this company highly enough. I am so glad I made the change.

A couple of drop outs experienced but appreciated the notifications when they occurred and when the problem was rectified. Network speed has been good. Covid-19 has obviously cause problems with wait times but the App offers many useful tools.

NBN appointment well organised and punctual. No real issues to date, reliable and fast. Aussi Broadband technician very helpful in advising how to extend the reach in a long narrow house.

I switched from another provider about 8 months ago and Aussie has been the best! They don’t call me, I don’t call them, the internet works all the time. I occasionally get a courtesy email to say that NBN is servicing the lines and I might experience an outage but aside from one short outage, none of these outages agave affected me. Good service, Aussie based. Easy

I couldn't be happier with an NBN provider. Aussie Broadband keep me well informed, their customer service is outstanding and the connection has been strong. I would recommend Aussie Broadband to anyone.