Aussie Broadband NBN Questions & Answers

Hi Nick, FTTN, is really dependent on your distance from the node. We will send you a test to let you know your line capabilities after sign up. You can also run the line test in our app after sign up as well. Unfortunately, we cannot guess it prior to those tests. Hope that helps -Mel

Hi Cedric, have you tried contacting our team for troubleshooting? -Mel

They will be able to help. You can call 1300 880 905, you can raise the fault via the MyAussie, or you can ask via Livechat on our website (just enable popups) Cheers, Mel

Hi Marg, our seniors plans are currently unlimited: https://www.aussiebroadband.com.au/nbn-plans/seniors-nbn/
You can check our our mobile sim plans here: https://www.aussiebroadband.com.au/phone/mobile/

If you have any questions at all about signup, or to sign up to our seniors plans, just give our sales team a call on 1300 880 905. Cheers, Mel

Hi Kyle, we understand the problems with Fixed Wireless. I recommend giving our sales team a call on 1300 880 905 and as they are putting in the application, they will be able to see if your tower is listed as congested. It's definitely worth trying another provider for sure as your service may also be moved to a less congested cell during the transfer, although this doesn't always happen. You should contact Optus when your service with your new provider is up and running to prevent any surprise bills later down the road. Cheers, Mel

Upload speeds or download speeds? We currently do not have plans with upload speeds over 40Mpbs. We do have download speeds tiers that are much higher with 100Mbps down and for FTTP 250Mbps down. https://www.aussiebroadband.com.au/nbn-plans/
Cheers, Mel

Hi rajenfoto, no, unfortunately. I would recommend finding a licenced cabler to have a look at the internal cabling. Unfortunately, internal wiring is up to the homeowner or landlord to fix. Sorry we couldn't be of more help. -Mel

Hi Steve, it should be available for FTTP in most places except Tasmania at the moment. You can build your own plan on our website or call sales on 1300 880 905 to get it. Cheers, Mel

Hi Glizelda, we can't guarantee that your current provider's modem will work as it may be locked to them, however, we are happy to try to help you to configure it. If we aren't successful, you may need to get a new modem. Time frame for someone with nbn already is very little. You're looking a 15 mins to a couple of hours. Hope that helps. Cheers, Mel

We really can't make any guarantees, however, that modem would only be compatible with HFC, Fixed Wireless, Fibre to the Premises, or Fibre to the Curb technologies that have an installed NTD from NBN acting as a modem. For FTTN connections that connect via a phone point in the wall, you will need a modem router which the ASUS RT is a router only. Hope that helps. Cheers, Mel

Hi Rod, our sales team can assist with all of your questions over on our website livechat: https://www.aussiebroadband.com.au/ Cheers, Mel

Hi Jack, yes, that modem should be compatible with all nbn service types and is also listed as being an nbn compatible modem by nbn too. Cheers, Mel

No, you do not need a landline if you do not want one. Hope that helps. Cheers, Mel

Hi Rob, I really recommend getting a VoIP compatible router to plug your phone into, yes. Otherwise, you can look into ordering an ATA from us that will allow you to use your phone with a router without VoIP compatibility. There are plenty of options and decent VoIP compatible routers out there. If you go the ATA route, then our ATA's (SPA112) come pre-configured to be plug and play. Cheers, Mel

You will need to hire a private licenced cabler to install it in a different room. NBN will put it inside from where the box is only. This may be able to be done prior to the nbn installation, and I know it can be done after the nbn installation. Hope this helps. Cheers, Mel

Hi George, I would recommend hitting up our whirlpool forum for advice on modem routers for gaming in a 2 story house. We have the Netcomm 18ACV, but the wifi range is not the best for larger homes and it may struggle to reach the 2nd floor. You do not need our modem to connect with us. https://forums.whirlpool.net.au/forum/152 Cheers. Mel

Hi Mark, you will be given an Arris modem that will connect to the coaxial cable. Then, you can connect your router to the Arris modem. Either can work with our service. Hope that helps. Cheers, Mel

Fixed wireless rarely stays at nbn50 speeds as you share the bandwidth at the tower with everyone in your neighbourhood, regardless of their isp. It's at the tower that these slower speeds occur, before reaching the isp network (whether it's ours, telstra, optus, etc)

You can read more about it here: https://www.accc.gov.au/consumers/internet-landline-services/broadband-speeds/using-nbn-fixed-wireless

I would first recommend contacting our support team to troubleshoot to rule out any other problems with your service and to ensure it's not wifi related or antenna related, etc. Start there first as we may be able to help you get better speeds. Always worth troubleshooting. You can contact our team via a phone call or through your MyAussie or on our website's livechat. Cheers, Mel

Hi Ian,internal cabling will be up to you, but nbn will install a nbn modem (you may be able to negotiate this somewhat) but they do have regulations that they must follow. If it's not placed where you want it, then you'll need to hire a licenced cabler to move it where you want it. We will port your number should you request it and we do provide VoIP plans with the starter plan being $0, but pay for all calls. Our sales team can explain more, and are available on our website's live chat or by calling 1300 880 905. Cheers, Mel

Hi Sonny, if you're FTTN, then we will run a line test after you're connected to let you know your line speeds. All other technology types have other factors with exception to Fibre to the Premises. Our sales team will be able to assist more. We only offer no contract plans. You can choose to purchase our modem which is a Netcomm NF18ACV for $149, or you can bring your own modem. Hope that helps to clarify. Cheers, Mel