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Has everything I can't get locally
I found Aussie Health Products on-line after not being able to get products that I use, locally after moving. They had everything I needed and more to try! I placed an order and was very happy with the prompt delivery and the quality of all the products I ordered. The store is very easy to navigate; I have placed 2 more orders since and plan to continue to order regularly (thinking about quantities needed for about a month).
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KimMurrumbidgee Region, NSW
Love Aussie Products
Really easy site to navigate. Good range of products. The shipment arrived super fast and was well packed for safe arrival. I look forward to shopping at this site again.
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JimGreater Melbourne (Outer), VIC
Excellent product and speedy delivery
The product was easy to locate and it was easy to arrange purchase. I received the product in great time and are still enjoying it. Look forward to purchasing more in the future.
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Yummy
I am so stoked I can buy these and have them shipped to NZ as it is almost impossible to find them here,they are something I tried in Australia and loved
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Happy customerWide Bay-Burnett, QLD
Great products
Was easy to find the products I was looking for and enjoyed browsing through the store. I am very pleased with the products I ordered, and they were delivered promptly.
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Mrs TGreater Melbourne (Metropolitan), VIC
- 2 reviews
So convenient and easy fits into my life perfectly!!
I have a few food intolerances, so this website makes it so easy for me to shop and work around them without having to trek from one store to another to find what I want as I find most supermarkets are a bit limited in their Gluten free choices for customers.
Shopping this way is very easy, so stress free and there is a lot of variety plus it’s delivered to my door!!
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DotWide Bay-Burnett, QLD
- 3 reviews
- 1 like
Excellent products
I found it easy to navigate the store and found all the products I love and can't find anywhere in Central Queensland also a few more that I havent seen before and found them very good quality. I was very pleased with the range of products.
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PablosSydney, NSW
- 10 reviews
Great Company
I ordered a variety of products and am a repeat customer of Aussie Health Products. My order arrived very quickly and packed beautifully. My preferred address is a PO Box which Aussie will send too. Some companies only offer courier delivery which does not suit me. As part of my order was chocolate, they even included a frozen cold pack to ensure it got to me in perfect condition. I also had 3 bottles of 'Beet It' beetroot juice that was bubble wrapped as well as other expanded paper protective packaging. I like the fact that you can phone them and talk to a person who speaks, 'Australian' which is a great asset.
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artemisGreater Melbourne (Inner), VIC
Excellent Customer Service and great prices
Second time I have placed an order with Aussie Health Products and returned again because of their great prices, excellent Customer Service and their quick delivery and well packaging of my products. Thank you for taking care of me.
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LizSydney Surrounds, NSW
- Verified customer
Happy Customer
I was introduced to this online health store by a friend. I am impressed with the prices, packaging and speed of delivery, and am grateful for her recommendation. Will order again!
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Paul MasonMetropolitan Adelaide, SA
Never Disappointed
Have been ordering monthly with this store for over 5 years now. Ordering and delivery for the most part is always smooth, and on the odd occasion where there has been a product unavailable, I have been notified promptly with a list of alternatives or an offer of immediate refund. Their customer service staff are always friendly, and we often have a laugh on the phone. Ordering from Aussie Health Products has saved me a lot of money and time over the years, and I look forward to continuing to use this great service.
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RachelKSydney, NSW
Hassle Free Ordering
I received my first order from Aussie Health Products, and I’m sure it won't be my last. It was hassle free, delivery was quick and products were very well packaged.
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EddieSouth-Eastern Region, NSW
- Verified customer
Friendly service
The customer service representative who helped me over the phone was friendly and informative when assisting me in choosing the right supplement for my needs. The website was also easy to navigate, simple to order from, and prices were competitive. Overall very satisfied.
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AnnieNorth Queensland, QLD
- Verified customer
Speedy Delivery and Helpful Service
I was after some loving earth easter eggs, but was concerned about how the chocolate would fare with the hot temperatures we've been having. Their customer service team was helpful and friendly, and reassured me that they would be packed with ice packs over summer to keep them cool on their journey. True to their word, my order arrived quickly with chocolate in tact. Five stars!
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AliceSouth East Queensland, QLD
- Verified customer
Great Prices and Fast Delivery
I purchased a number of items, which saved me a significant amount compared with having bought them in a shop. I was impressed with how quickly the parcel arrived and how well it was packaged. Will definitely order again!
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GenevieveCanberra Central 2601, ACT
Astonishingly bad service
Customer service representatives at this company was astonishingly rude and seemed incredibly intent on blaming me for issues with delivery. She was so rude it was almost funny! I would not recommend this company for the service element alone.
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GemmaSydney
- Verified customer
Incredibly rude. Slow and expensive delivery.
I was astonished by the incredible rudeness of the customer service person at Aussie Health Products. I placed my order on a Sunday, and when there was no sign of dispatch by Wednesday night I emailed to say it seemed to be taking a long time and I still didn't have a tracking number.
I was given a hostile reply that I'd only ordered on the 11th (I'd ordered on the 9th), that my inquiry about adding something to my order had caused delays (this email exchange was resolved in 57 mins earlier in the week and there was no change to my order) a...Read more
nd that I should "make sure to read the shipping policy before placing any future orders" (I had read it, and the policy says orders ship in 2 business days, so after 3 days with no movement, I checked up on it). I did receive an email from the courier company on Thursday, and my order did arrive on Thursday (5 days after placing it), but I basically got the package before the tracking info. None of this would have mattered much if I'd received a pleasant response to my inquiry. I am staggered by the hostility, defensiveness and customer blame that came from a simple inquiry about my order. There was no hint of apology and a very big dose of "if you don't like it, get lost". I placed an order for just 3 small items and for that I paid $9 for slow delivery, inadequate tracking info and rudeness, and on top of that the courier tossed the parcel over my gate without getting a signature. The $10 discount voucher that was emailed to me was absolutely not worth this really poor online shopping experience. No way will i buy from them again.Similar opinion? Write a review on ieatwords.com.au!
Steven
- 3 reviews
- Verified customer
Don't Buy From Aussie Health - Food Products Shipped Are Close to Expiry Date
I purchased some food items from aussie health products only to find the items that I received will expire in 2 months i.e. late November 2018. I recently purchased the same items from my local supermarket and the expiry dates were well into 2020 so obviously this mob are quite happy to ship something that has been sitting on their shelves for quite a while and has almost expired, it's best to avoid buying from them as they have no ethics at all for this reason alone.
1 comment
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DannySydney
- Verified customer
Absolutely disgusting person in "Customer Service"
I have not had to write such a negative review before, but having dealt with [name removed] at Aussie Health Products, it is unfortunately I need to warn people that whilst these people are cheap, they are nasty and are misleading in their practices, plus have extremely rude staff.
1) I placed an order on 16th January, which their website appears to show are all in stock, and upon them taking my payment, I am shortly after told an item is actually not in stock. After an email back and forth with them, it doesn't take a genius to work out the...Read more
y are just greedy, wanting to take all your money, never had the product in stock, then simply say they will hold my entire order until the new products arrive "any day now". 2) Rather than ship what they had now, and ship the 1 item when it arrived in stock, they just said tough luck you can take a refund on the out of stock item and we will ship the other items now. 3) Order not dispatched until 22nd January. Only supposed to be 1-2 business days, and as at Thursday 25th, still no products. I ring up their "Customer Service" only to get a lady with attitude right off the mark called [name removed]. I was told it should be delivered today or perhaps next Monday and for me to call up if it hadn't arrived by then. Pointing out it should have been delivered on Tuesday or Wednesday latest, she completely glazed over it, and in fact ignored my point completely, saying "again, I told you if it doesn't arrive today or by Monday then you'll need to call up the courier company, not me". 4) When you pay for an item online, you expect the company to deliver it in the time frame they promise as per their website. These grubs simply take your money, and feel it is not their responsibility whatsoever to follow up or ensure that you actually receive your item. Fair enough you cant follow up on every single delivery, but if a customer calls up your Customer Service line, you may take the proactive measure to call the couriers and ensure a timely prompt delivery - basic customer service in my opinion. I do it for my customers for my own online retail business. But not [name removed] at Aussie Health Products.Similar opinion? Write a review on ieatwords.com.au!
Judestuff13Brisbane
- 8 reviews
- 12 likes
Tasteless Health Food
Recently purchased quite a few items from this company. Frooze Balls. Fudge and other products. Opened 2 different packets to try them and OMG they were tasteless, dry and I had to spit them out.
I raised my concerns with the company in question and their response was that I will have to contact the manufacturer. Say what? I thought you were the seller or manufacturer of these products. They were not cheap.
I usually purchase my health food items from Melbourne and thought I’d give this company a try.
Please people don’t waste your time or money on this company and Products. They will not take responsibility for what they are selling.
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Questions & Answers
Gwen Keastasked
Do the goli Apple Cider Vinegar Gummies help to loose belly fat.
Micky Tasked
I am on optifast and looking to add something to my vegies. How is the flavour/texture of the noodles and pasta?
1 answer
Hi Micky. I've used Slendier noodles before. The texture is good, but they don't have much flavour so they just pick up the flavour of the sauce you are using.
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Justin G.Aussie Health Products
Hi Steven,
We have been trying very hard to get in touch with you to help make this right for you. Our customer service team called a number of times last week to try and get in touch with you, and ... Read more
also sent you some emails. We just ask that you answer so we can help you. We are very sorry this occurred and we just ask that you reach out to us so we can help.