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Tony Sestito.Southwest, VIC
Great product.
We have owned an Aussie Vac for fifteen years and have been very happy with the product.
Ordered a new vac recently and received it within two days. Was pleased with all the free advice on installing it successfully and received great after sales service from Andrew. Happy customer !
March 27th 2022 Update: Great product ; fifteen years of maintenance free service from our previous vac.
Ordered the new machine and received it within two days ! Our previous vac gave us fifteen years of great performance.
Helpful and friendly advice from the salesperson. Great after sales service.
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The reviewer stated that an incentive was offered for this review
Philip MGippsland, VIC
Hide a Hose Ducted Vacuum
Bought the new vacuum system in January 2022. Aussie Vac were very easy to deal with and really fast delivery. Installation was easy on a new house I am building and everything I needed was supplied. House wont be finished until April, it's now March and I'm really looking forward to using it.
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BradEyre Peninsula, SA
- 2 reviews
- Verified customer
Absolutely amazing
This is the third ducted vacuum system we have installed in new homes that we have built but the first with Aussie Vac. I cannot believe the fast and efficient service. Unit was ordered online Monday afternoon and it arrived from interstate Wednesday morning and we are in regional South Australia ! The amount of options and different brush sets sold me !!!
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KateMorganGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Fantastic service and knowledge
We were searching for a good Ducted Vac. system for our new home...I had spoken to two companies with very different opinions and pricing which was confusing.
Then I found AussieVac! After speaking to Andrew I pretty much sold on the spot. His knowledge and help was fantastic. He Always got back to us quickly and was so helpful to my hubby (a tradie) who was out on site installing this for the first time in our home (which is in construction)
The fast, prompt, friendly service was impressive and much appreciated.
We haven’t used the actual ...Read more
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Great Customer Service and Product
We have been very happy from start to finish with our enquiries and purchase of a ducted vacuum system. Having never owned or used one before all our questions were answered and the system is really easy to use. We would highly recommend this company for the purchase of your ducted vacuum system.
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Mark Psydney
- Verified customer
3rd time around
Used Aussie Vac to repair an old Valet system and so when it was time to renovate I put in a new system, that was 10 years ago. Have since moved from Vic. to NSW and decided to put ducted into the existing house. House is on stumps. Aussie were so good last time I re-ordered from them this time even though I am now in NSW. I received good advice on the size, the system come the next day. I installed in about four hours and of course everything works perfectly. I like the lightness of a ducted vacuum and the quietness compared to a portable. Al...Read more
so only empty the bag about twice per year. Plenty of suction in the AV1300 and from experience know it will last at least 10 years probably longer. So cost just over $1000 with free shipping and compared to a nonsense Dyson that cost $699 and has crap plastic that will break within first couple of years Ducted is better and cheaper and of course any dust that gets passed the filter ends up under the house.Similar opinion? Write a review on ieatwords.com.au!
Excellent suction
My 14 yr old 1100 watt micron vac 2000 wasnt sucking like it used to. I rang aussie vac thinking i would need a new vacuum unit. But they advised first to check for blockages or cracks, which i did, and found none. I was impressed by their reluctance to sell me a unit without first doing this process of elimination. I ended up ordering an AV1300 and they also supplied an adaptor kit. I fitted it without too much hassle and am really happy with it.
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Stop researching.. buy this product, you won't find a better one.
Exceptional quality and service. The unit is of solid construction with the pipe and fittings and hose and accessories being of the same standard. My many years of work experience has enabled me to compare this product with similar equipment and its as good as the best I've installed in the past, highly recommended.
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KirstieBARGO
- Verified customer
Very happy with customer service
I am really happy with the friendly service and advice I have been given. We are in the process of installing our hide a hose ducted vacuum system as there are no installers where I live and I appreciate the advice and help on the phone along the way. I can not wait for my new home to be finished so I can use the system.
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smfWide Bay-Burnett, QLD
- 7 reviews
LOVE this vac, it made my life easier.
I've has my new ducted vac with the hide a hose for 4 months now and wow what a great product. Having a bad back, the hide a hose has been a god send. No more cumbersome hose dragging in and out from the cupboard. Easy to use and put away. It is literally 20 seconds if that to set it up, and put it back. The floor pan accessory we have installed in the kitchen. Fabulous gadget and i can whisk away crumbs etc off the floor in seconds, love it. Makes my life much easier. Great staff to deal with too. Thanks guys, great job.
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CliveGreater Melbourne (Outer), VIC
- 12 reviews
TURBOCAT ZOOM DUCTED VACUUM HEAD Give it a miss.
I purchased a Turbocat Ducted Vacuum Head from AussieVac. Don't get me wrong the staff were very pleasant, it is just that I am advising customers to avoid this product. I only wish they had advised me of the pitfalls of this unit. I did write a negative review about the product on their website but it was removed. Basically the product has been designed by a desk jockey sitting in a big carpeted room without furniture. For that application it is ideal. However, for domestic use it is useless. Heavy, cumbersome, noisy (have to wear ear muffs),...Read more
hard to manoeuvre, does not go under beds with castors, keeps falling off the new wand I purchased. A very frustrating, big waste of time and money unit that I would advise you to avoid. . I ended up going back and purchased a replacement for the original turbo head that I had. So much quicker to vacuum.2 comments
It was actually purchased July 6 2018. I guess I should have returned it but I thought as I had used it, no exchange. At least I know in the future!
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RikCanberra 2600, ACT
- 4 reviews
Great service and back up
Purchased to go into a new home. Excellent service and back up. All the staff were very friendly and gave good advice. Can't wait until I install it in the new house.
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brendotuggerah
pretty happy
Price was competitive service was excellent only took 2 days to arrive kit had in it ti fit up correctly
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GraemeAlbury
Time to replace the old Vac
After 18 years it was time for an upgrade. We were very happy with the customer service, and everything went smoothly with the DIY.
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AllySydney
Ducted Vacuum for new house
Easy to use site, great customer service over the phone - when I rang trying to work out what to order the staff were very helpful. Can't wait until the house is built and I can use my new ducted vacuum!
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Darren MMelbourne
Good Value and Great Service
Found Aussie Vac to be competitively priced and Australian made. Had no issues with the purchase or delivery. Highly Recommend
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New unit was well overdue
Easy to install, sucks like a beauty! Arrived promptly in good order. Customer service on the phone was excellent, friendly and helpful.
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roblockington
a good company to deal with
had one for 20 years without a problem so putting one in our new house currently building not expecting any problems and the service was excellent
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It's Australian!!
Its great to be able to buy a Aussie product and with a guarantee. It was so simple to purchase from Aussievac. The service was terrific and they dispatched when they said they would and the delivery was on time too. Its a wonderful product and exceeds what I expected. What suction!! No more dog hair.
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- Verified customer
Great company - easy to deal with
information on website is perfect - simple and easy to understand and follow for someone who may have no clue about ducted systems. I already had one ducted system in a Bus depot, and wanted to fit another system in another workshop, the details on the website made it easy to choose what size, & type of Vaccuum and all the relevant accessories. It's inexpensive for what it provides - VALUE FOR MONEY - and shipped within a couple of days. Couldn't have asked for much more really!
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Andrew J.AussieVac
Hi Clive,Sorry to hear you are not happy with your Turbocat vacuum head. I will pass on your feedback to the manufacturer in the US.
ago - it would have been great to hear from you a bit closer to time of purchase as we are always happy to arrange exchanges/refunds with products that don't meet our customers needs. Our website reviews are currently not publishing automatically due to issues with spam reviews. It will appear once this is sorted out.According to our records you purchased this head around 2.5 years ... Read more