Good product a at right price
I have used Aus Specs for a number of years and I happily recommend them. I have found them to be very responsive to contacts and enquiries and any concerns are quickly solved. I am very satisfied with the lenses and frames and they come at a fraction of the price from else where.
1 comment
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nanoneMid North Coast, NSW
- 7 reviews
Fantastic Service
My first time ordering glasses online. I contacted Ausspecs by phone to ask a couple of questions. I received my answers very promptly by email so I was able to check with my health provider that I would have no out of pocket expenses. I was very happy with the range of glasses and confident that my uploaded script would be checked against my entered prescription. This has been a really good experience and I am looking forward to receiving my glasses, a style, which was not available at any of my local optometry stores. I am glad that I could find what I wanted and not have to settle on something else.
1 comment
Janet M.AusSpecs
Hi Nanone, thank you for your review, we are happy that we had what you were looking for and we feel sure that you will be happy with your purchase :)
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longpoleAU
- 8 reviews
best priced glasses and high quality
had to order reading glasses and doing it online, is the only way to go, when you look at cost vers the bricks and mortar over priced options such as spec savers pricing
had to arrange a new prescription eye tests and avoiding the hard sell from spec savers after it
yes just cos you get a gov paid eye test done by them, you not obligated to buy glasses from them, further you should get the PD value and fitting information from them so you know all your glasses needs and then take the time to compare you true cost for set of specs .
The...Read more
key with online glasses is ensuring that you send a copy of your prescription to ausspecs and get them to check that you have input the information correctly and not put in the info in the wrong field. , like the eye test that is for you, Glasses lens are a custom product result made for YOU alone and YOUR eyesight so its up to you to make the effort to get it correct Item arrived about 10 days after order, with a nice silk satchel inside a sturdy gift box, the silk satchel also doubles as a lens cleaner which is handy1 comment
Janet M.AusSpecs
Thank you for the excellent feedback, it is very informative.
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JbeyMid North Coast, NSW
Perfect - very prompt business to deal with.
My second pair of multi focal over some years. Very satisfied. Straight out of the case and wearing with no issues whatsoever. Highly recommend and when required again shall be returning - thank you.
1 comment
Janet M.AusSpecs
Hello Jbey,
It is really great that have taken the time to send feedback and shared your experience with AusSpecs so, cheers and we hope you have a fabulous Christmas !
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gcer4226South East Queensland, QLD
Quality glasses at affordable prices
Auspecs has a large range of glasses which can sorted by gender, frame, usage, size and colour. Having a wide head the website makes it easy to find suitable sized glasses. You can upload your pescription to the website. The glasses are of excellent quality and were delivered in around 1 week. The staff were helpful as I wanted to change my order. I have used Auspecs for many years and recommend them highly.
1 comment
Janet M.AusSpecs
Hello gcer4226
Your comments are greatly appreciated ... Thank you so much:)
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CatherineNorthern Region, NSW
Perfect straight out of the box
As always with AusSpecs, my multifocal glasses fit and worked perfectly straight out of the box. They are just magic these people! The frame feels sturdier than I expected, and looks great. They were very quick and helpful in answering my questions, and the glasses were well-priced. I could not recommend AusSpecs more highly.
1 comment
Janet M.AusSpecs
Hi Catherine,
Nothing could be more pleasing then receiving feedback like this.
Thank you so much
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Extremely helpful, easy to use and 100% value for money!
Really great website loved the layout and easy to use! Support was helpful with a few insights and emails, an excellent range of frames along with options for your personal lenses! Came within 2 weeks as promised and couldn't be more happier! ordered my second pair (sunglasses) already! Will continue to buy and spread the word!
1 comment
Janet M.AusSpecs
Hi Trent, Welcome back, thank you for the great review. The website was recently upgraded and we are still ironing out a few bugs but great to hear that it is easy to use.
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Another perfect Transaction.
Once again a great experience buying from AusSpecs. My third time.
Fast dispatch, perfect glasses and very helpful communications.
They went out of their way to ensure my prescription was correct.
Would recommend to everyone.
1 comment
Janet M.AusSpecs
Hi Bob y. Thank you for taking the time to write your feedback it is much appreciated ;)
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Techo_TimRichmond-Tweed, NSW
- 3 reviews
Great company to deal with
If in doubt about anything, their communications system works every time.
They are very customer focused.
Have bought a few specs over the last 3 years. So easy and cost effective to have a couple of spares ready to use.
1 comment
Janet M.AusSpecs
Hi Techo_Tim,
Thank you for your wonderful feedback, we really do appreciate it. :)
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robewotSouth West, QLD
- 2 reviews
- 1 like
Australian company- important
communication has been in the past(when needed) excellent. Takes 2.5 - 3 weeks from order to delivery. The cost is about 1/3 to 1/2 of retail. Website is easy to navigate. I have been buying here for about 10 years. I was told about this site after paying $700 for a pair of plain jane multi focal glasses from laubman & pank. The same glasses on ausspecs would have cost me $130 at the time. Not something that i have forgotten!
I recommend this company highly.
1 comment
Janet M.AusSpecs
Hi Robewot,
Your comments are greatly appreciated ... Thank you :)
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WilcoGreater Melbourne (Metropolitan), VIC
- 2 reviews
AusSpecs online means significant savings without compromise in quality.
My wife and I have used AusSpecs for quite a few years now.
We keep returning because we have not had a single problem with the glasses supplied. Vision is always spot on.
The staff are helpful. Delivery time is excellent.
1 comment
Janet M.AusSpecs
Thanks for such a great review, We are so please to be of service and to receive confirmation that you are happy with the product and service, cheers and have a wonderful day :)
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PerthitePerth, WA
- Verified customer
Easiest, best and Australian...
I've had glasses from Auspecs many times over the last several years. Never any issues, always very good value too.
I claim back through my private health insurance which you can't do with many places, but you can with AusSpecs. And they are local too - I'd rather my money stayed in Australia, especially when their prices are fair and service is good.
AusSpecs have contacted me right away after ordering when I didn't get my prescription quite right - they were simply checking to be careful and fortunately they fixed my mistake.
They are good to deal with via email or on the phone, seriously recommended. :)
1 comment
Janet M.AusSpecs
its fabulous to hear such wonderful feedback, thank you for taking the time to share :)
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Jennifer G.Hunter Region, NSW
Don't Buy Glasses Anywhere Else
By far the best place to purchase glasses.
There are hundreds of styles and colours of frames to choose from.
The web site is very easy to navigate and place and order.
Orders are filled promptly and delivered to your door usually for me in one week.
I have never had a problem with any glasses I have purchased even though my scripts are not straight forward, weather it is readers or driving I have both.
1 comment
Janet M.AusSpecs
Hello Jennifer
Your comments are greatly appreciated ... Thank you :)
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Lawyer
- 4 reviews
- 7 likes
Excellent, honest service
Good range of products, very honest dealings ordering 14 pairs of glasses in 9 years. They went out on a limb to provide affordable products when other optometrical dispensors charged a lot. I continue to support this genuinely Australian company.
1 comment
Janet M.AusSpecs
Hi Lawyer
We really do appreciate that you took the time to send the review.. As a client for the last 9 years your probably know us better than we know ourselves :) Thank you so much
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AnnGreater Melbourne (Metropolitan), VIC
- 4 reviews
Horrible customer service
I have ordered from Ausspecs before without a drama. This order was not so smooth. I made an error with my order and had to wait for the prescription for them to correct it (which they did). My problem was that I uploaded the prescription and added a note apologising for my lateness and explaining I could not answer my phone at work so would have to email them. The following day I had a few missed calls and an email stating my order had been corrected, to check the details correctly and if they did not hear from within 24 hours, my order would...Read more
be considered correct and shipped. I checked everything and it all looked fine. I did not respond as the order was correct. The following day I missed numerous calls at work that I could not answer. When I got home, I called to see what the issue was. I asked why she had called me so many times as her email said if the details were correct there was no need. I tried to explain again that I cannot answer the phone during the day to which she actually responded "Oh for gods sake" I terminated the call and will not be ordering here again. Side note: The glasses are ok, but you do get what you pay for.1 comment
Janet M.AusSpecs
We are very sorry that you took our diligence as nuisance calls but unfortunately this is a case of damned if you do and damned if you don’t.
Our prime concern was that you had made an input error in ... Read more
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Donna B.Perth, WA
- Verified customer
First purchase and couldn't be happier!
I'm so tired of paying for over priced glasses and am so happy I've finally found Ausspecs.
I love my frames, they are such good quality, and the prescription is perfect!
1 comment
Janet M.AusSpecs
Thank you for your kind words, we appreciate it.
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Larry
- 2 reviews
- Verified customer
Repeated problems, failure to stand behind product
First purchase soon revealed peeling paint on temples, replacement frame did not fit lenses ( I had to do it myself! ), so they made a new pair. Sadly the shoddy manufacture had produced uneven askew bifocal flat top line in one lens. They declined to correct the problem and ignore Australian Consumer Law....Buy elsewhere!
1 comment
Janet M.AusSpecs
Hi Larry
We're very sorry that you feel unsatisfied with your glasses. We always try to go above and beyond to ensure that our glasses and service are of the highest possible quality.... Read more
As you know, we were more than happy to replace the first pair of glasses that you contacted us immediately about. Unfortunately with the replacement pair, by the time you notified us the 12 month warranty had expired, as per our website terms and conditions. We do have a very fair warranty guarantee and always comply with Australian Consumer Laws 100%. We'd be very happy to discuss this with you further, please don't hesitate to contact us. Kind regards,Similar opinion? Write a review on ieatwords.com.au!
KevHobart, TAS
- 2 reviews
Service Service Service
This was my third purchase from Ausspecs and again they went above and beyond.
The glasses are excellent quality and I have no hesitation in recommending them
Thank you
you have a customer for life
1 comment
Janet M.AusSpecs
We are very happy that you are happy with our product and service,We look forward to serving you in the future :)
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phil carboniSouth East Queensland, QLD
Rocky start
Started with a few problems.... the glasses supplied were totally un-usable because as turned out it was my fault due to script misinformation supplied to me by a third party that was passed on to AusSpecs.
However... after alerting AusSpecs of the problem they were quickly able to assist me to remedy the situation with prompt advise regarding the script and the eventual timely supply of my (now able to use) new glasses.
Thank you team......I'll be back.
Cheers
1 comment
Janet M.AusSpecs
glad that we could help :)
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DavidHunter Region, NSW
Reading, Distance & Sunglasses.
This is the second time I have ordered glasses with Aus Specs there was a problem with the tinting of one pair of sunglasses ordered but it was corrected promptly after a few emails to customer service. The sunglasses are excellent and I will continue to get my glasses from Aus Specs. Thank you Aus Specs.
1 comment
Janet M.AusSpecs
AusSpecs are please that we could help as always...
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Questions & Answers
Daniel H.asked
Hello AusSpecs, happy 2020, just wanted to check in to see if there is an ETA on when the website will be back up & running, thanks!
1 answer
Janet M.AusSpecs
Hi Daniel, A happy new year to you too.
We are sorry for this inconvenience but Its back now cheers :)
Dennisasked
Hello, who would you recommend in adelaide sa to do an eye test for glasses ? Also is there anyway I am able to use my existing titanium frames /that were very expensive but light .
Regards Dennis
2 answers
Hi Dennis - sorry, no idea about eye tests in Adelaide. I'm in Melbourne. I used Spec Savers and they were good. Apparently you can re-use existing frames.
Janet M.AusSpecs
Hello Dennis and thank you for your question.
Being that AusSpecs has been supplying glasses as a third party scenario of over 10 years you can imaging that we get a lot of feedback on which stores are best and which ones, not so much.
During this time we have formed the opinion that opsm might be the best for prescription accuracy and customer care.
One big difference is that opsm are company owned store (owned by Luxitica ) so their focus is more toward looking after their clients and building a long term relationship.
They are generally very helpful in supplying you with a copy of your prescription on request.
Still very expensive though.
With regard the re-glazing of your "Old Favorites" yes it can be done but the cost is often prohibitive.
Unfortunately we now live in a throw away society meaning that for about 1/3 the price of lens replacement you can buy a brand new complete set. Perhaps you could get a quote from your optical store at the time of your eye test before making a judgement call :)
All is not lost though, we highly recommend our clients to send their old glasses to Lions Club where they can do the most good .
http://www.lionsclubs.org/EN/how-we-serve/health/sight/eyeglass-recycling.php
I do hope this helps and you are always welcome to drop us a line here at AusSpecs
Best regards
Brian
L.G.asked
Hi,
I will buy rimless glasses and would like to find out what Ausspecs rimless lenses quality is.
I used to buy my rimless glasses from Zenni. My recent experience is very bad with Zenni as their polycarbonate lenses keep developing cracks around the bolt holes in 6 months or so, typical problem with rimless glasses!
Has anyone experience with Ausspecs rimless multifocal glasses?
Cheers
L.G.
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Janet M.AusSpecs
Hello and welcome back. To receive such high praise is gratefully appreciated, Thank you :)