ordered gigabyte radeon graphics card 21/4/20..no notification by 24/4/20..sent 2x emails, no replies,.. spent 18 minutes waiting to be connected to 1300 number...explained the situation, to be told because of CCPV they have no stocks, but when I placed the order there were stocks in stores... told operator cancel order, would never deal with them again !! will now wait to see how long it takes to refund my money...will post outcome...

I came across Austin Computers when looking for a Corsair keyboard. I placed an order as their prices for that specific keyboard was the cheapest around.

Despite expected delays due to the increased demand, my order was dispatched within 24hours.

The online team, including Ricky and Zelin were responsive and worked around the clock to keep me informed.

Overall extremely happy with their customer service! For any future tech needs i will be looking at their website first !

Refuse to shop there anymore even though the Rockingham store is the closest PC parts store to me, I will go elsewhere and price match if possible, if I can spend the rest of my life not giving them any more money I will. Just hope I don't need to contact them for warranty service.

I have been to Austin about 4 times in the last 3 weeks. All times they have had the most awkward customer service people (who should be behind a computer screen not dealing with customers) and their advice has been unhelpful. I have also found their stock system to be totally useless by saying something is in stock only to show up at the store and have them say they can't find it, or it isn't in stock, 3 separate times. False advertising. I wont be back here, I'll go to either PLE, netplus and Arrow over this every time from now on.

I have used this local business for years. I recently took a PC in for some minor issues one i had purchased at the same store. They did nothing i ask for them to do. They are impossible to call which is their elected communication system with their customers. Then when you make a comment you get the old we are so business well sparkie everyone is busy in business but we don't try and screw off the customer. I will never go back and would not recommend this local business to anyone.

I've been using austin computers for years. And I've been getting bad service for years. If you buy a single item in store you can expect to wait at the counter. Wait for someone to go out back and find it. Make sure you have a spare half hour for a single item. And hell if you order online and after waiting days for next day delivery, dont expect an email reply for a simple one line question. And boy do they get ticked when you ask them to price you up a starter bundle (motherboard +cpu + ram) and there in stock is never accurate. I'll use ple in the future. Atleast there not incompetent. Get replys to emails same day with ple.

Can't get through to the store, they have items in stock, but havn't shipped even though it was express and its been two days since I ordered. Still sitting in their warehouse. Absolutely useless. Won't be using them again and recommending everyone against using them.

the staff working in Bibra Lake Austin computers are so arrogant and impolite to their customers and they always trying to sell you more expensive stuff and they are lying about about their prices would avoid Bibra Lake Austins at all costs if i could i would give it Zero Stars.

Just ordered a new in-stock PCIE Wifi/BT card from Austin Computers in Sydney from their website with self-pickup option. The transaction was very easy and smooth. I will definitely be using them in future, btw - the prices are very reasonable infarct the cheapest by a fair margin and also open on a Saturday. Thank you guys.

Checked online to see if item was Stocked. Phoned before going to the store, server was sure it was in the warehouse but took my number. He phoned later; not in stock, be here in a week. 10 days later I tried to call to query progress. Stayed on hold for 5 minutes. That's it. Amazon has my money now.

Needed 5 external USB DVD drives urgently at a good price. Austin computers in Rockingham - Alex sorted me out in minutes with 5 DVD drives at a great price - Awsome!!!.

Purchased a USB3 harddrive dock online, but picked it up in store. Collected it, took it home and it didn't work. I tried about 8 hard drives on it, and none of them read - the drive would pop up and disappear. Went back to store for refund, and although the guy said he had heard of the issue before, it worked for him so he charged be a 20% restocking fee.

Took my laptop in to fix its fan, got it back fan fixed but broke my keyboard and hard drive and make me pay extra for the repairs. Bad overall

We couldn’t be happier with Gavin and his team for quickly replacing our sons graphics card and even sent an upgraded card by return post Can’t thank you guys enough
We will buy all our needs from Austin Computers in the future
Thank you
Bernadette

Contacted their sales team about a potential price match, ended up getting it and saving $100+ on my order. Picked up all parts on the next day from the store and so far no issues.

Showed they had stock online, purchased a graphics card, next day got an email saying they are out of stock and that ill have to wait 2 weeks for it to come back. i asked for a refund and ill have to wait 10+ days and i spent a lot of money on this and all my other parts will come and ill just have to wait for a refund and purchase somewhere else.

Very inconvenient!