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Reviews

4.7

9 reviews
5
(8)
4
(0)
3
(0)
2
(1)
1
(0)
  • Value for Money
    5.0 (2)
  • Transparency
    5.0 (1)
  • Customer Service
    5.0 (2)
  • Adequate Speeds Yes (100%) · No (0%)
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Excellent

published

I switched provider to Australiaonline 2 months ago and wish I had done this 5 years earlier. The improvements include easier, faster and much more effective service with a cost saving. We no longer have dropouts or total lack of service which was previously experienced several times a week. Thank you Australiaonline and thanks to your very efficient and courteous staff, so easy to access.



Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
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Bryan

BryanLitchfield, NT

I'm happy with my choice

published

When choosing a new provider, I had a few key points. I wanted an Australian provider with Australian support staff. They had to have a help desk open past 5pm and preferably 7 days a week.
They also had to be around a while and therefore likely to stay around, since I've been burnt before.
Most of all they had to have a good rep for speed and support.
I chose Australia On Line and have been very happy with my decision.

Customer Service
Value for Money
Connection TypeWireless
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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Gonesurfn

GonesurfnPerth

  • 2 reviews

Gone with someone that will stick around

published

Was with Boom who dumped me across to Activ8me, got with Mungi, then bang they're gone. So I've gone with a stayer this time. Oz online's been going so long we used to have dial up with them.I hate rushing around just to stay online because my latest ISP has crashed out and lose what's paid in advance. NBN change over was OK and speeds are good.



Connection TypeNBN Wireless
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Graham

Graham

  • 2 reviews

Excelent service

published

We have fixed wireless and have had very few problems. It was set up quickly and made very simple for us.
Any time we contact AOl we receive very prompt replies and have always been given the right advice. Highly recommend this company.

Connection TypeNBN Wireless

Review collected in partnership with Australia On Line

Bluey100

Bluey100Maitland, SA

I could not have chosen a better ISP??

published

NO I could not have chosen a better ISP if I had tried. I searched for ages for a great ISP. It has been quite a few years now since I have been with Oz Online. I will never go to anyone else now. These guys have the greatest respect for there customers and it does not matter what if any problems you have, nothing is to hard for them to fix. I must say though that I have never ever had any problems with Oz Online and the internet connections. I have always consistently been online 24/7. Over the last couple of days I have transferred from ADSL to NBN and I had no down time. Big thank you to the team.

Connection TypeNBN Wireless

Just so good!!!

published

We very rarely have a problem with service provision but if we AOL fix it immediately plus they are Australian owned and staffed by Australians!!

Connection TypeNBN Wireless
iamagirl69

iamagirl69South Australia

  • 83 reviews
  • 65 likes

Not happy with dial up speeds even though i am on NBN fixed wireless with a speed booster plan?

published

Signed up recently for a $59.00 a month plan with Australia online (including the 25 speed booster) which costs an extra ten dollars a month. However has it has become very apparent that Australia online can only provide me with dial up speeds? It has also become very apparently that the speed booster packs (in my case at least) do not work at all? (So what am i paying an extra ten dollars a month for?) Have emailed Australia online requesting that they change my billing to $8.90 a month, (their current charge for dial up customers) as that is the ACTUAL service i am receiving.

Will wait and see what Australia online think of my request. Personally i think a complaint to the TIO might be in the pipeline?

Connection TypeNBN Wireless
1 comment
Australia On Line
Michael B.Australia On Line

Couldn't be happier, bye bye Telstra.

published

Recently my Telstra contract expired and I decided to give Australia Online a try after reading many reviews on this website. The setup was easy and even the NBN part of the process went smoothly. My connection is fixed wireless at 25 mbps and I consistently achieve speeds of around 23 mbps dropping to 14 mpbs during peak times, which is to be expected. I also have a VOIP phone which has been trouble free. I have rung a couple of times and usually have Michael or William answer the phone after a wait of a 1 or 2 minutes. Great service - Thank you.

Connection TypeNBN Wireless

Great support with Wireless NBN transition.

published

We switched to Wireless NBN and had months of trouble from our former ISP. Switched to AOL and had prompt, courteous and helpful support through another few months of NBN problems. These problems turned out to be the fault of the former ISP, but AOL stuck with us throughout and now happy AOL Wireless NBN customers. Highly recommended!

Connection TypeNBN Wireless
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