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NBN 12 (Standard Speed), NBN 25 (Speed Boost), NBN 50 (Turbo Boost)Excellent
I switched provider to Australiaonline 2 months ago and wish I had done this 5 years earlier. The improvements include easier, faster and much more effective service with a cost saving. We no longer have dropouts or total lack of service which was previously experienced several times a week. Thank you Australiaonline and thanks to your very efficient and courteous staff, so easy to access.
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BryanLitchfield, NT
I'm happy with my choice
When choosing a new provider, I had a few key points. I wanted an Australian provider with Australian support staff. They had to have a help desk open past 5pm and preferably 7 days a week.
They also had to be around a while and therefore likely to stay around, since I've been burnt before.
Most of all they had to have a good rep for speed and support.
I chose Australia On Line and have been very happy with my decision.
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GonesurfnPerth
- 2 reviews
Gone with someone that will stick around
Was with Boom who dumped me across to Activ8me, got with Mungi, then bang they're gone. So I've gone with a stayer this time. Oz online's been going so long we used to have dial up with them.I hate rushing around just to stay online because my latest ISP has crashed out and lose what's paid in advance. NBN change over was OK and speeds are good.
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Graham
- 2 reviews
- Fixed Wireless
- Verified customer
Excelent service
We have fixed wireless and have had very few problems. It was set up quickly and made very simple for us.
Any time we contact AOl we receive very prompt replies and have always been given the right advice. Highly recommend this company.
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Review collected in partnership with Australia On Line
Bluey100Maitland, SA
I could not have chosen a better ISP??
NO I could not have chosen a better ISP if I had tried. I searched for ages for a great ISP. It has been quite a few years now since I have been with Oz Online. I will never go to anyone else now. These guys have the greatest respect for there customers and it does not matter what if any problems you have, nothing is to hard for them to fix. I must say though that I have never ever had any problems with Oz Online and the internet connections. I have always consistently been online 24/7. Over the last couple of days I have transferred from ADSL to NBN and I had no down time. Big thank you to the team.
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Just so good!!!
We very rarely have a problem with service provision but if we AOL fix it immediately plus they are Australian owned and staffed by Australians!!
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iamagirl69South Australia
- 83 reviews
- 65 likes
Not happy with dial up speeds even though i am on NBN fixed wireless with a speed booster plan?
Signed up recently for a $59.00 a month plan with Australia online (including the 25 speed booster) which costs an extra ten dollars a month. However has it has become very apparent that Australia online can only provide me with dial up speeds? It has also become very apparently that the speed booster packs (in my case at least) do not work at all? (So what am i paying an extra ten dollars a month for?) Have emailed Australia online requesting that they change my billing to $8.90 a month, (their current charge for dial up customers) as that is the ACTUAL service i am receiving.
Will wait and see what Australia online think of my request. Personally i think a complaint to the TIO might be in the pipeline?
1 comment
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Couldn't be happier, bye bye Telstra.
Recently my Telstra contract expired and I decided to give Australia Online a try after reading many reviews on this website. The setup was easy and even the NBN part of the process went smoothly. My connection is fixed wireless at 25 mbps and I consistently achieve speeds of around 23 mbps dropping to 14 mpbs during peak times, which is to be expected. I also have a VOIP phone which has been trouble free. I have rung a couple of times and usually have Michael or William answer the phone after a wait of a 1 or 2 minutes. Great service - Thank you.
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Great support with Wireless NBN transition.
We switched to Wireless NBN and had months of trouble from our former ISP. Switched to AOL and had prompt, courteous and helpful support through another few months of NBN problems. These problems turned out to be the fault of the former ISP, but AOL stuck with us throughout and now happy AOL Wireless NBN customers. Highly recommended!
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Questions & Answers
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Michael B.Australia On Line
Hi Lama girl, we are doing what we can to rectify your slow speed issue of getting 5 to 9Mbps on a 25 Speed Boost service, a problem which you advise is shared by everyone in your regional town irresp... Read more
ective of their provider. As I understand it, you've suffered from this problem since connecting with us a week ago, as with your previous provider. As you've explained it, your regional town has even had town meetings about this issue and have complained bitterly to the NBN including roping in your Federal parliamentarian to help, unfortunately with little result. It seems this issue is much larger than any one provider.