??!

Reviews

5.0

11 reviews
5
(11)
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.9 (10)
  • Transparency
    5.0 (4)
  • Customer Service
    5.0 (11)
  • Adequate Speeds Yes (90%) · No (10%)
Previous
Next
Faith

FaithNew South Wales

20+ Years of Consistent, Excellent Service!

published

Consistently excellent, flexible service over 20+ years
Connection always super reliable.
Issues resolved super fast.
Technical support is provided by a patient, knowledgeable human who is always easy to understand
Highly recommend Australia Online!



Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

Review collected in partnership with Australia On Line

Moush

MoushGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Outstanding service as usual.

published

Completed first time on target. Michael's caching was patient in the extreme, and clear with first time OK results. I am not an easy person - old, impatient and tech ignorant. He was superb with me. For many years AOL has looked after us, sometimes in difficult times with Telstra, always with patience and understanding. Very happy relationship.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Australia On Line

Impressive Efficiency and Service

published

Very happy with our new Australia Online NBN connection. Michael supported us clearly and efficiently. Once signed up Michael arranged to send us the configured WiFi router to arrive in time for the NBN technician hook-up, which also was pleasingly straight forward. So, overall, good job all round.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateOctober 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Internet Service Providers

Find out how Australia On Line NBN 25 (Speed Boost) compares to other Internet Service Providers

Know better, choose better.



Compare all
Kim

KimSydney, NSW

  • 2 reviews

Helpful staff and good speeds

published

I cannot praise this team highly enough. I've been with them since dial-up days.
Transfer of our internet and home phone to the NBN has been smooth.
Speeds are good and service is reliable.
Thanks again aussie online.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJanuary 2022
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Bekkie

BekkieSydney, NSW

  • 2 reviews

So much better than Telstra

published

When I call, which isn't often, I hardly get time to listen to any hold music before they pick up, and
it is so refreshing to talk to local reps. Speed is good, no noticeable drop outs and a reasonable price considering the good service.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Cheeky

CheekyGreater Melbourne (Inner), VIC

  • 2 reviews

Beaut Aussie Company. Great service, fast good value plan and no phone queues!

published

Phew, what a breath of fresh air.
Connection was fast and what a breeze with the Australia On Line's preprogrammed router.
Our NBN is fast. On the rare occasions that we've had to call there's been no waiting in phone queues.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateDecember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Kavita

KavitaNorth West, QLD

  • 2 reviews

Signed up and up and going same day

published

Moved into a new place and needed NBN up and going quickly for work.
I signed up with Australia On Line on their no lock-in plan and was up and going with my BYO modem the same day.
I was just blown away.
Speeds are good at 95% of advertised.
Impressed!

Customer Service
Value for Money
Start DateFebruary 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Virgin Blonde

Virgin BlondeMetropolitan Adelaide, SA

  • 2 reviews

Very smooth change over to NBN

published

Smooth change over to NBN.
My old internet was turned off once my NBN came up with no internet interruption.
I kept my old phone number on NBN without fuss.
The speeds are 90-95% of the advertised speed.
It was really easy.

Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2022
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
free soul

free soulGreater Melbourne (Inner), VIC

  • 2 reviews

As good as it gets

published

My Australia On Line NBN connection is fast and reliable.
I can ring Australia On Line and quickly talk to someone local with helpful, honest advice.
I can't imagine that I will every move to another provider given my previous bad experience with my previous provider.

Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateDecember 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Internet Service Providers

Find out how Australia On Line NBN 25 (Speed Boost) compares to other Internet Service Providers

Know better, choose better.

Compare all
David

DavidSouth East Queensland, QLD

  • 2 reviews

helping us out with home phone porting

published

can recommend australia on line [ michael ], for nbn internet and home phone as he helped us tremendously as we are experiencing difficulties with porting our home phone, even though we are with a different nbn service provider .

Customer Service
Connection TypeFTTP (Fibre to the Premises)
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Australia On Line

Glenn

GlennMelbourne

  • 2 reviews

awesome provider

published

Got Fibre to the Curb NBN. Reliable and awesome speed.
Australia On Line sent the router out overnight and I was up and running next day.
Good talking to Aussies.

Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
See all Australia On Line reviews

Questions & Answers

Sorry, there are no questions about Australia On Line NBN 25 (Speed Boost) but you can read 21 questions about Australia On Line.

Get an answer from our members and Australia On Line representatives

Other Internet Service Providers

Previous
Mint Telecom

Mint Telecom

4.9(332)
Launtel

Launtel

4.9(250)
MATE

MATE

4.4(2,042)
Harbour ISP

Harbour ISP

4.2(949)
Bordernet

Bordernet

4.7(64)
OptiComm

OptiComm

4.1(352)
OntheNet

OntheNet

4.7(56)
Lizzy

Lizzy

4.5(55)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.