Based on reviews Australia On Line was my choice after Boom Broadband disappeared. It was a good choice. They agreed to identical terms as Boom and it was a seamless transition. Several days later some sites were slow to load so I contacted OzOnline who immediately tested the download and took steps to rectify the situation. Their support crew were extraordinary. Company manager Michael called me several times to ensure that the slow downloads were fixed and the techs setup continual speed testing to ensure the problem was solved. All Australian tech support, and the service was way beyond my expectations. I recommend Australia On Line 100%.

I've been with Aust online for more than 10 years. Started with dial up, then ADSL and recently moved to NBN with them. In that time they've been consistently good, not just once or twice, but the whole time. Consistently good speeds, consistently helpful on the phone, consistently patient with an older tech phobe like me. My friends complain about Telstra and I don't understand why they stay with them, I tell them, you don't have to put up with them.

Amazing service from this provider. We're always speaking to the same people, from start to finish, so we don't have to go over everything from the beginning all over again. Calls get answered quickly, we're not waiting forever on hold. Great that we get to talk to locals. High recommended.

Migrated to NBN about a year ago. Getting good speeds, reliable internet, reasonable value.
Had some initial issues with the supplied router that was promptly replaced.
We've been with Australia On Line since dial up.
Wouldn't go with anyone else.
We talk to the same people when we call who know what's going on. Well done Nic, Chris and the rest of the team.

My internet was down for 2 weeks. Telstra had arranged to send out a tech but I'd have to wait for a week or more.
My techy neighbour came over, logged into the config page of my modem and worked out that it had dropped its config and all we needed to do was put my bigpond username and password back in. presto back online. So Telstra were going to send out a tech to do that? They could have done that over the phone. I was so unhappy I gave them the flick there and then and went back to my old ISP that I'd had dialup with back in the day. They got me online, no fuss and I've been happy since!

I couldn't sleep. Flicked an email to ozzy online support that I'd been meaning to send for ages about connecting my security cam to the wifi. Didn't expect to hear back till at least business hours. 10 minutes latter, ding goes my email in reply. I'm impressed.

I was looking for good NBN price and good service.
I crossed off all the larger providers as they all have overseas call centres and some don't even have decent pricing.
Looking at the smaller providers there are a very few with good prices and good reviews, but most are only available on the phone 9 to 5.
How can you have good service when I can't call you if I'm having problems in the evening and you're not there!
I've been with Australia On Line now for 12 months, good prices and 7 day phone support.
I'm happy to say that after 12 months of being with them, they have good speeds, reliable internet as well as great support.

Such a relief to talk to locals and understand and be understood. Our NBN is fast and solid. On the rare occasion we've had to ring up, we've spent little time, if any, on hold. Happy we went with AustOnLine.

Can't speak too highly of these guys. I had some issues initially, but I was called directly by a manager, as any issues get flagged to management it seems, who then pulled out all stops. Problem solved. I can't speak highly enough of these guys. Their long years of experience really shows in getting customer service right.

I've been with Australia On Line since dialup and then ADSL. Always friendly, always patient and rock solid affordable internet. I love we don't pay phone line rental anymore with NBN!

Our family's been with Ozzie for years. When we call the phone gets answered in seconds and rarely more than a minute or two. Any problems get sorted promptly, they don't pass us from one department to another, the person who answers the phone deals with whatever the issue is. I wish all businesses were like this.

Top marks to AOl's aussie team. One day we're on old internet, next day on fast NBN, no interruption and no 7pm slw down! AOL promised I'd be able to keep my home phone number, that we've had for 20 years, and they were true to their word.

We've changed to NBN.
Are getting no drop outs, good speeds, happy on no contract and loving the included calls.

We changed too NBN after being on ADSL with ozonline.
We get good speeds with good service and a good price talking to staff that I can understand.

Our family internet has been with Australia on Line for many years. We have always received excellent service and technical help. When we have made contact for any reason we have had been given help straight away and nothing has ever been too much trouble. We have moved overseas and hope we get the same service here

My Service is ADSL2 Regional, and the setup times was extremely short the connection has dropped out in the past, BUT, on each occasion, this was found to be my own fault, As mentioned above, the OWNER and his staff of "techs" are nothing short of FANTASTIC!

I am very grateful for all the help AOL gave me recently when I had no connection to my landline phone. All I spoke to were very helpful and patient particularly as I had no knowledge of what the problem was. Thank you to all.

We have fixed wireless and have had very few problems. It was set up quickly and made very simple for us.
Any time we contact AOl we receive very prompt replies and have always been given the right advice. Highly recommend this company.

We have had Australia online as our provider for approximately 24 years. During that time we have had to call on them many times for technical support, which has always been given with step by step advice, and heaps of patience. Many thanks to all on the team.