Australia Post Domestic Postage Questions & Answers

It may depend on where it’s coming from as postal service has changed it’s devices etc due to virus

I see. I sent one from Bass, Vic to Darwin NT. And the one sent to me was sent from Somerville Vic to Bass Vic

Hey Moi, having just finished going through this myself, this is what I know: You go to the AP website, then you need to dig around there until you find the delays info. You need to click on a few links, The last time I looked it was in the FAQ, via Covd 19 Domestic post updates. There is an update there from 14 April which says delivery to country and regional areas "may be delayed by up to X days...". Under this, both Darwin and metro Perth are listed, as both cities (except for CBD postcodes I think) are considered as regional and outside the express network for next day guarantee. Also at some point recently, the gaurantee was suspended, although the info is that Express is still the fastest way to send and natuirally still costs the same. I seem to remember that for Darwin it may have read " up to three days...". So whatever the expected time is for Victoria to Darwin via Express, you add 3 days to that. You have to dig even deeper to discover what the expected time fro Express delivery is to Darwin, but as I did find the table giving estimates recently I remember that Darwin from non regional Vic was 1-3 or maybe 1-4 business days. So if AP had your mail on 16/04,it would be expected on say 21 April (4 business days) at the latest in Darwin, then add 3 days for C19 delay and that takes you to 24th April ie tomorrow. That's just according to the unsimple, ambiguous and difficult to access info on the website. There is a more general statement that is more accessible that predicts " a few days delay" whilst other pages say "significant delays". So who knows?! A 'few" usually means three so. My express parcel Sydney to Perth took 14 days.

IMO it's Incompetence and a monopoly of the postal system so we don't really have many other choices and they know it.

I am having the same issues. Parcels missing in action completely for over two weeks, others stuck on the same tracking info for 11 days and counting, parcels getting delivered to other people's houses with no resolution......

Tracking has updated today and apparently parcel should arrive today.
If it doesn't will get in touch. Thanks Ibne.

Hi. I have the same problem with Australia post. Try writing a review with your query, Google Australia post reviews then submit your query. Someone from Australia post will get in touch with you via email. Good luck.

As someone who lives in the west and gets regular deliveries from the east I can tell you that, under normal conditions, a parcel will take a minimum of 10 business days to get from coast to coast.
You could add another 5 days to get from Sydney or Brisbane to Nimbin.
Under current conditions you are more likely to be looking at + 1 month.

that is just absoulutely ridiculous such a long wait for a small item how australia post is still operating and has any customers is beyond me they are nothing but rude and ill manered the staff in the post offcies are always in a bad mood and dont have any respect

Personal details sent at c 1.30pm Perth time. Thanks

Sprry,but since sending my private info via message (no response yet), have realised my central question above has been side-stepped! I already know that metro Perth is not included in the guaranteed time frame express post network. I already researched this, which is what gave rise to my still unanswered question! As per my messages, I think you will find that all of metro Perth is deemed as outside the Express post network (there can be no expectation of a guaranteed set time for delivery), hence why I asked for somebody who knows whether trying to arrange for a delivery address within the PERTH CENTRAL BUSINESS DISTRICT would actually mean that express post eparcels from NZ would fall under the next day guarantee once arived at an east cost major sorting centre.

Your own website has a page that explains how both*METRO Perth and Darwin are excluded. So my question remains unanswered in fact, So please if anyone knows - can express post eparcels be subject to 2 day/next day or whatever it is guarantee if the receiver's address is within the network ie in my case the Perth CBD? Or are express eparcels automatically excluded?

most likely looks like Tuesday or could be even Wednesday

Most recent update
Item processed at facility
STRATHFIELD NSW
Date & time Sun 12 Apr 1:43pm

"...Even Wednesday" is the current prediction. Tracking is still reading "on time" for tomorrow (Wed 15th), and AP website basically tells me to rely on the estimate and forget the tracking because of 'operational reasons' and because "...I may notice my delivery is coming from a different location to usual..." (yes from NSW to Metro Perth tomorrow by 5pm instead of from the WA/Perth sorting centre to metro Perth tomorrow?).. AP is like a committment phobe that keeps its options open until the last minute before revealing their hand. No transparency in tracking = no accountability. Vague, vague and more vague...obfustacation. I am told to have faith in estimate for the 15th....even though tracking says it is still in NSW....well because, well maybe for 'operational reasons' it's really in Perth ready to go out tomorrow...have faith in the estimate, it's better for our operations to show that your parcel is in NSW on the eve of expected delivery instead of in Perth (and to have faith in the estimate I must believe it is in Perth because if it is in NSW now, there is no possibilty of delivery tomorrow). Gaslighting much? I wish Aus Post would drop the ambiguity. AP FAQ - Parcel appears to not be moving? Ignore that - it is just for operational reasons. So does that mean my parcel is set for delivery for tomorrow and is infact in Perth ready to go and scanned and I will receive an out for delivery note at 8am tomorrow morning? Or does it mean that first thing tomorrow, or if not first thing then later, tracking will "update" with "delayed" and a new estimate for, say, Thursday 16th, only to have the whole process repeat itself? Does AP really have this little forward planning atm?

Thank you, You mean 15th April, not March btw. I can give you a heads up by letting you know now. I am understandably pessimistic that I will not receive by tomorrow (15th April). This is because in my NZ Post Account, tracking status remains at "sorted at Stathfield NSW, 1.40pm 12th April" but this was thoughtfully added some time today - "pending transport... {to Western Australia]" ... presumably for my edification.. I have a reasonable trust in the NZ tracking updates and therefore believe that this morning (Tues 14th) package was still in NSW. NZ cannot give me further updates, ofcourse, until AP does. In my Aust post tracking there is no change since Sunday 12th April - that is "processed at facility Strathfield NSW", no mention of pending transport, no scan at WA, so am basically guessing that it still in NSW, not in transit and not arrived in Perth (again, the AP tracking system is so set up as to evoke apprehension and uncertainty, because tracking may or may not update efficiently in real time, so perhaps my item is in transit now or has arrived at Perth Airport/Welshpool sorting centre and scanned but there is no tracking update... can AP human relations experts understand how this uncertainty creates mistrust in the system and evokes such confusing anxiety and resentment in customers? How it appears as gaslighting/withholding of info because of unpredictability?).

Past experience tells me that if express post parcel is not scanned through at Welshpool or Perth Airport today then there is no chance of it being "on board" for delivery tomorrow. Correct me if I am wrong (would be so grateful if I am) but the Perth network/system, regardless of whether something is express or not, seems to be that a parcel is never delivered on the same day that it is scanned through as arriving, whether that be at 1am, 7am, 2 pm or whenever. A parcel will always at the the very best be on board for delivery the next buisiness day after it is scanned through as arriving. Therfore unless I see a tracking update before midnight tonight that it is scanned through then I will not be receiving tomorrow. Even then I am concerned that a late evening arrival would be too late for delivery tomorrow. The item has to be scanned through at Peth Airport centre then either sorted there or at WElshpool then go to Bibra Lake for delivery from there.

The information is there on AP website for anyone who cares to dig it out - All of Perth metro outside the CBD does not fall under the Express Post network. Only Perth CBD postcodes - i e Perth Central Business District postcodes- are in the Express Post network. Thing is so many people live in Perth metro area, a lot more than the Perth Central Business district (because it is a business district, not a residential district). In other major centres (Syd, Melb, Brisbane, etc etc etc) excluding Darwin (same posi as Perth), metroplitan areas are included in the Express network. Yet I am encouraged to use Express post (pay extra to have a vendor send it Express) when metro Perth is outside the network. AP basically says 'trust me...it will be faster than standard'.

Yes.

Happy to take the extra money for express but don't deliver the service we pay for

Same

Yes. Hope its nothing important like mine was. Could write a book about the problems I keep having with auspost

Same stuff is happening with me.ordered a urgent package and it’s been at the post office for 3-4 days

Thanks for checking. much appreciated

Cheers, Thank you !
I'll send you through the details now.

All good now thank you

Hi Grace. Double check the tracking number, because there are so many digits it's easy to type in wrong numbers also i would go to Australia post's help line and get them to investigate. Express post should not take that long. Every now and then parcels go missing, hopefully that hasn't happened to you.

I contacted the seller and he hasn't replied so I have to go with the tracking number he already gave me. And yes, I have also filed an enquiry with AustPost through their helpline. I am more worried about having an ID that is working but not connected to any parcel than a parcel being lost since there is no parcel being posted in the first place.