Sent a small parcel to a customer of mine over a week ago, in the same state where i am, and it still hasn't been scanned or delivered, no customer service at all after I have enquired about it, I will be using sendle from now on because australia post is just a bunch of morons, never again will I send a parcel with you idiots.

Received an email saying to collect my parcel from the St Kilda Delivery Centre lockers on the 23rd of April. In short couldn't open the locker because the bar code wouldn't scan. I phone the help line they told me I needed a PIN for it but I was never texted one so they couldn't help me. What a waste of time. I have had multiple issues with this pathetic company in collecting items I wish it would go broke so we can get a decent service because they are the biggest pile of rubbish ever. According to tracking it arrived there on the 14th April and I only received an email to pick it up on the 23rd. Ridiculous.

My mother received plates that were all smashed and broken. Take some care!
Review must have thirty words but I don't know why. It's not like you guys did your job properly.

My parcels always come super fast
Intact in perfect shape
When I send,the recover is also happy with speedy delivery- standard post!! I love my parcels
Keep em coming,We love you Aus post!!

eg 1/ Parcel left China on 26th of April 2020, arrived in Australia April 30, cleared customs on 8th May. I lodged an enquiry as to where my missing parcel was, no reply or response. Delivered by Aus Post to inner Melbourne May 20.
eg 2/ I currently have parcels sitting at a Aus post depot about 15 Km away. My parcel is due for delivery in 4 days time!!

Unbelievable bad service one parcel from the central cost to Narabeen 9 days if Australia post cant handle the heat get out of the kitchen and let somebody that can do the job, pathetic service

I have been waiting 3 days for my package, it keeps saying it can't be safe dropped at my door so they are going to take it to a post office!! Why?? I am home all the time due to quarantine so I can collect it. After this I finally got them to deliver it to my house. I received an email this morning saying it would be delivered, however its now 5 pm and no package in sight. Not to mention it's already late and meant to be express shipping. Honestly just slow and the tracking system doesn't update.

My parcel arrived days earlier than expected and was on great condition and friendly service given at the door upon arrival. Highly recommend the service and experience over all great

if you can use another courier then I suggest doing so unless you want your parcels misplaced, dropped at your address in an in-safe place and then stolen! All Aus post can say is “driver dropped at your front door seek advice from sender” when you have specifically asked them not to drop at your front door and to take parcels to post office. It’s never there fault! It’s always someone else’s when there the ones misplacing items by dropping them in obvious places when no one is home.

I have a very low expectation when it comes to Australia Post parcel delivery. It borders on incompetence when every delivery is delayed or late.
In future I will resort to paying for a courier to deliver my goods.

I was there to pickup my parcel and was asked to present an ID after which the team member couldn't find it in their office. Asked me to make sure that it was ready for collection and I replied with an email copy of Au post email stating ready collection. At this point he referred my case to another team member who started yelling at me for having different address on the parcel. I am sorry different address, well duh I came in for a pick up so the address on the parcel is the address of the post office and the address on my ID is my residential address. Why wouldn't that be different and why do I have to be yelled at for not having same address when I chose the collection service?

i expect a delivery from ebay seller tracking said is delivered, but they never did $109.00 value, who said the track driver delivered or not or keep the parcel in the track. how you trust post office with this service

With everything going on and most of us being home all day everyday. I don’t understand how card to collects are being left. I was home all day. Did not leave once. Still left a card to collect.

I have ordered a mouse that is brand new from Jbhifi. I is quite an expensive mouse that is about 150 Au. When I ordered it, I though that it would come in a box not damaged. Apparently shipping companies just do that and my box looked like it got beaten up. Postal also delivered it late.

None of my packages have come on the day they have said they were going to. My daughter's package went missing but thankfully they refunded me for that. My express post didn't even come when it was meant to. If you are busy because of covid 19, which you know you are going to be because every one is being told to shop online, PUT MORE STAFF ON. Not hard

Its obvious Australia Post can't cope because of covid19 in Australia which doesn't compare to the severity in other nations. The simple answer is "don't buy online". It would help if Australia Post started advertising telling people to stop buying online because they can't cope.

my friend in melb send me a laptop in the 3/4/2020 the estimate was 8/4/2020-14/4/2020
at the time of writing this it was the 20/4/2020 and the thing hasn't move out of thee post office

Got a parcel locker at a hub so they couldn't fail still failed didn't scan the item returned to sender and they tried to blame me for not collecting in time I never was informed

Yes a number of items I have ordered online have been delivered to me a lot later than usual and Australia Post was the organisation that delivered these items. An absolute moron could figure out that due to the extraordinary circumstances from the Covid-19 pandemic and the sudden restrictions that have been imposed, that this would have resulted in inevitable delays that no one could plan for. I would be so extremely embarrassed and ashamed of myself if I put up a negative review of an Australian company in these unprecedented times. Only uneducated people would do this. Thank you Australia Post for doing the best you can during these difficult circumstances!