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2829 questions from our users

Tim M.

Tim M.asked

eParcel

Why's parcel been at chullora has been there since the 16/4/2020 tracking number 33fjv785864001000930300

No answers
sharpless

sharplessasked

eParcel

My Chinese seller has sent amnestying item by Eparcel. The tracking number provided was 33G7K801894001000935106. The Austpost Parcel tracker can't find it in their tracking. Can you help.

No answers
Byabu

Byabuasked

eParcel

Hi, I ordered things from Pretty Little Things, it supposed to arrive on 24th of April in Sydney. However, the tracking still said (Parcel eManifested for Departure) and I don’t know where my parcel is and when it will arrive.

1 answer
MariaMaria
MariaMaria

Love I ordered something from PrettyLittleThing it took 4.5 weeks to arrive in Syd.
The parcel stayed in a Perth facility for 3 weeks until I lodged a complaint then it was actioned and shipped to Syd.

Goodluck

Althom

Althomasked

eParcel

OK so COVID-19 has resulted in delays. I'm sure we all understand this.
What we don't understand is why COVID-19 has resulted in Australia Post no longer scanning parcels.
What we don't understand is why Australia Post is working with a "skeleton staff" at a time when business is absolutely booming.
What we don't understand is why Australia Post is still accepting parcels for Express Post and charging the going rate when Express delivery is not being achieved.

5 answers
T Briggs
T Briggs

Yes well said. Need more staff at this time.

Jelp
Jelp

Well stated, I agree! I find the information on website ambiguous and dishonest. And the tracking system is arbitrary and non-transparent. There were deep systemic network issues prior to Covid 19, online parcel delivery has been AP's main business for years now, there have been years of Xmas and sales periods from which lessons could have been learned, the capital cities of Perth and Darwin (apart from their CBDS) are *still* officially outside the Express network and considered regional areas. Inefficiency appears deeply embedded. I have no doubt all/majority of the on-the ground staff are working extremely hardannd around the clock atm and it must be awafully stressful, but when there are sytemic falws, hard work just does not solve endemic, structual problems. There have been issues at times with some automated sorting machines.
A decent system that is already largely efficient is obviously going to cope better when there are exceptional circumstances such as those we are currently facing.

Althom
Althom

Talking to the bloke at our LPO he says loss rates on parcels has increased by over 100%. He says there is no logic to the COVID-19 excuses given they've stopped tracking parcels to save time. He thinks AP employees are taking advantage of the mess their management have made of this and are pilfering more than normal.

Milan

Milanasked

eParcel

Hey anyone who can help!
I’ve currently been stressing day and night due to a parcel I should’ve received latest on the 15th of April but is now 3 days overdue with the last scan being “emanifested for departure” which was scanned on the 5th of April.
My parcel is coming from prettylittlething UK
To Melbourne Victoria.
Having no updates or scans after the 5th is starting to worry me as I don’t know where the parcel is located or in this case lost.
I want to believe it’s either missed a scan or is just a massive delay from the covid backlog.
I have an investigation running with auspost but I haven’t been updated with my case in days and all I want is to know in the end I will receive my parcel :(
Tracking number - 7K2134474201000930208

5 answers
Maroushka
Maroushka

Hi Milan. I have the same problem. I managed to get through to an Australia post representative yesterday who told me that they are working with skeleton staff and are not able to employ more people due to the government restrictions so they have a huge backlog. Unfortunately there is nothing we can do except be patient. If you want to speak to someone from Australia post go to their chatbox during office hours. I hope this helps.

Milan
Milan

Hey hun Thankyou for your response, has you order also been last scanned at emanifested almost two weeks now :/

ajb0490
ajb0490

I wouldn't be too concerned judging by the amount of negative review bombs they're just backlogged. I'm waiting on a $3500 PC that was supposed to be delivered on the 5th and there's still no tracking updates from when it was shipped on the 25th of March.

Zara K.

Zara K.asked

eParcel

Hi, my parcel was supposed to arrive on 6th April and i still have not received anything yet. The tracking number is 33PRQ016289701000935107 and it is stuck on a message saying "shipping information approved by Australia Post". Can you please help.

15 answers
Maroushka
Maroushka

Hi Zara. I have the same problem. I have just finally managed to get through to an Australia post rep. Apparently there is a huge backlog of packages with only skeleton staff to process. I asked if they will be employing more people to help clear the backlog, apparently they can't due to government restrictions. I know it's frustrating especially when you can't get answers that's why I'm responding to your query. I guess we just have to wait patiently, there's nothing we can do except try to get through to a representative on their chatbox.

Zara K.
Zara K.

Oh that's lovely of you to share this. I have been messaging the sender and they don't know what's happening either. I just thought its very abnormal for the status to remain the same for two weeks now. Let's wait and see if anyone gets back to us here about it. Thanks again :)

Oneofthem
Oneofthem

Zara.Next time do not trust Australia Post.They are just useless!!

David j W.

David j W.asked

eParcel

Why I'm I seeing customer enquiry lodged? LX948915254CN

1 answer
John D.
John D.

Usually this means you have contacted or someone has contacted Australia Post to raise an enquiry on the whereabouts of a parcel.

Jelp

Jelpasked

eParcel

Express Eparcel, tracking 2BX1013881010320. Dispatched from NZ 07/04/2020, sorted at Strathfield NSW on 12/04. Following instructions that I am directed to follow at the AP website, I am relying on the tracking status that says that parcel is on time and delivery expected today - 15-04-2020. I am attempting to feel reassured by the information I am now pointedly directed to when I check tracking, the info that tells me something along the lines of "I may notice my item is coming from a different location than usual..." (not a direct quote but the meaning is clear). I am interpreting this as indicating that my express eparcel has arrived from Strathfield NSW pre-sorted with other perth parcels/mail, and is currently aboard for delivery today. I am assuming tracking will not update again today until my parcel is delivered from this alternative location. In other words, I am assuming that my express item is now on board for delivery in the next 8 hours, and that tracking has not updated for operational reasons related to flexible practices being undertaken due to the present high demand.

Question: Have I misinterpreted the message on AP website? It's a little confusing and perhaps I need to read more between the lines?

No answers
Luke

Lukeasked

eParcel

My parcel's tracking status has not been updating since the 6th of April, still stuck at "parcel emanifested for departure". Is it in Australia yet? Does it have a domestic tracking number?
https://apgecommerce.com/track_sequenceNo=33A3N1184556
Thanks

11 answers
Marius P.
Marius P.

I'm in the exact same position, mine just updated today after nothing for several days, mine pretty much says exactly to the word yours does and it's coming from the US, it says (Parcel arrived at the processing hub) that was on the 15th, then before that it said (Parcel eManifested for Departure) on the 7th, I can't find anywhere what this means, my parcel is due to be delivered between the 15th-24th April, so it's still within it's time frame, it would be good to know what all that tracking information means tho, hopefully we can get some answers on here

Luke
Luke

Mine is due the 20th April. My guess is that it has been processed somewhere in Australia because it doesn't show the location; I suppose it would have been US otherwise. To confuse things further, it's not clear who is the actual courier, APG, Aramex, Fastway (which are all the same company in the end)? One thing only is clear, I'll carefully avoid eBay's GSP in the future.

Marius P.
Marius P.

Yea same here, first and last time I use GSP, my last update the location is also blank, all the others say US, well hopefully our parcels will be here very soon.

Sarah S.

Sarah S.asked

eParcel

Hi. My parcel from Nasty Gal tracking link
https://apgecommerce.com/track_sequenceNo=3GC1819424

Was ordered April2nd. It says:

Date:
09/04/2020

TimeStamp:
09:37

Location:
GB

Event:
Processing

Event Description:
Parcel eManifested for Departure

As the last update. I know everything is behind but what does this mean? Is it in Australia? How long will it be?

Cheers

Sarah

5 answers
Alan T.
Alan T.

The only answer I could get for a parcel that was supposed to be delivered last week was that it would take 10 days before they could tell me where it might be. Given Easter holidays that will be a month for them to work out where the parcel is (if they can find it) for a Delivery that they initially quoted as 4-5 days.

Colleen T.
Colleen T.

A parcel arrived by aus post courier on sunday that we didnt order? The label is missing some of the information of the sender. Inside was a 5kg plastic bag of flour zip tied.

Alan T.
Alan T.

Are you sure it's flour? Might be Columbian Marching Powder?

Cecile F.

Cecile F.asked

eParcel

Waiting on an order from Nasty Gal #GAU100615275. It’s unclear whether the order has departed from processing or not and I paid for delivery on or before April 8th. Please help.

2 answers
Australia Post
Ibne F.Australia Post

Hi Cecile, if you still have not received this parcel, please contact the sender to get the tracking no. Looks like GAU100615275 is an order no, not the tracking no.

Regards
Ibne

Kaelee I.
Kaelee I.

Cecile I'm experiencing an almost identical situation. And very frustrating that I have no ability to find my packages, and who knows if they are lost. Will not be using AusPost for anything again if I can avoid

Augustine Senera

Augustine Seneraasked

eParcel

Hi, I was supposed to receive a parcel on the 03/04/20 but it still hasn’t arrived and it tells me the package is now in Melbourne but it hasn’t moved for a few days now? Just wondering when I will receive it or if it’s in Adelaide already :) I understand the whole coronavirus situation if it’s delayed just wanted to make sure it still comes

Tracking is
https://apgecommerce.com/track_sequenceNo=DGV8601479

1 answer
Australia Post
Ibne F.Australia Post

Hi Augustine, please send me a private message with the following details so that I can have a look and get back to you:

- Your address, contact no & email
- Parcel contents description & value

Regards
Ibne

Jamila G.

Jamila G.asked

eParcel

Hi! My parcel was meant to arrive last Friday but it says online it was last tracked six days ago and just says parcel emanifested for departure, and I’m not quite sure what any of that means. I’d really like to know where my parcel is just so I know it hasn’t been lost. Thanks.

No answers
Jamila G.

Jamila G.asked

eParcel

Hi, my parcel was meant to arrive last Friday but it says on tracking that it was last tracked six days ago and now I’m not sure where it is. It just says parcel emanifested for departure but I’m not sure what that means and if it’s even entered Australia yet. Could you possibly be able to tell me where my package is and when it might arrive?

1 answer
Australia Post
Ibne F.Australia Post

Hi Jamila,

Certainly I can have a look and get back to you. Kindly send me a private message with the following details:

- Tracking No
- Your full name, address, contact no & email
- Parcel contents description & value

Regards
Ibne

M. Lau

M. Lauasked

eParcel

Hi,
My parcel tracking number is EBA00727039201008472509. It took already two weeks but still have not arrived to WA. There is no updated information since I posted the item from Sydney on 23 March 2020. Pls help.
Thanks

1 answer
Australia Post
Ibne F.Australia Post

Hi, I can see that your parcel was delivered today. Have you received your parcel? If not, please send me a private message with details (your full name, address, contact no & email, parcel contents description & value).

Regards
Ibne

charm watts

charm wattsasked

eParcel

ANZ104104230 is a parcel coming from within Australia and it isn’t here yet, and my tracking says that’s it’s only in processing since last Friday

No answers
Clement P.

Clement P.asked

eParcel

Hi,
My parcel PR7426429701000935007 has been at Sunshine West since 30th March. Is there any chance you can sent me an update on when will it be deliver to hawthorn ?

1 answer
Australia Post
Ibne F.Australia Post

Hi Clement, I have checked our internal data base and can see that we are investigating this delayed delivery. Once we get a resolution, one of my colleagues will get back to you.

Regards
Ibne

angusreark

angusrearkasked

eParcel

Hi,

My order was supposed to arrive on the 31/03/20. It is now 02/04/20. I understand with coronavirus there will be some delay but are you able to let me know if it is on the way. Thanks. CRC5051463897

4 answers
peter
peter

I do not work for Australia Post

Australia Post
Ibne F.Australia Post

Hi Angus, I tried to check our internal tracking site but nothing is coming up with CRC5051463897. Can you please confirm whether this is the correct tracking no? Also let me know if you are able to track it online.

Regards
Ibne

angusreark
angusreark

Sorry Ibne,

I gave you the order number. The tracking number is 2QW1021781.

Cheers,
Gus

Vanessa D.

Vanessa D.asked

eParcel

I’m expecting a parcel sent from Melbourne to Sydney. Upon tracking it showed arrived Sydney Thursday 26/3...its now 1/4. Still in same place.
What’s happening. Could I have a more in depth whereabouts of my parcel. Thx.

5 answers
Australia Post
Ibne F.Australia Post

Hi Vanessa, kindly send me a private message with the details (tracking no, your full name, address, contact details, parcel contents description & value) so that I can dig a bit deeper and get back to you.

Regards
Ibne

Vanessa D.
Vanessa D.

Tracking AWL3255667015028. Sent from Melbourne VIC. Last scan in Sydney on 26/3/20.

Australia Post
Ibne F.Australia Post

Hi Vanessa, I can see that we are investigating this issue. Have you received a response from our investigation team?

Regards
Ibne

Althom

Althomasked

eParcel

33G7P440868701000935106

Listed as Shipping information received by Australia Post for 7 business days now without an update.

Update as of 19 April - Sender has submitted a recall request, I have received a refund and yet Australia Post still attempt a delivery.

Totally and utterly dysfunctional.

6 answers
Australia Post
Ibne F.Australia Post

Hi Althom, I've checked our internal tracking site and can see that the estimated delivery time is covering up to this Wednesday (8th April). Just in case if you do not receive this parcel by 5 PM -Wednesday, kindly let me know.

Regards
Ibne

Althom
Althom

Given it is still in Sydney there's not much chance of it getting here in the next 48 hours is there?
All I'm getting is a whole lot of excuses including the latest one that Australia Post doesn't have a delivery address.
When I track this item via My Post the delivery address (my home address) is clearly shown.
I believe I'm being lied to.
Deliver it or pay out via your insurance.

Althom
Althom

This is the latest response from Australia Post via My Post
"We can't provide a reason for the delay in fact"
FFS - isn't it Australia Post's job to deliver parcels and if there's a problem to know what that problem is?

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