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Brad S.Greater Melbourne (Inner), VIC
Abysmal service and expensive
Express post. Paid for next day shipping. 5 days later I'm still waiting. This is from Sydney to Melbourne so not regional. No online updates as well and it's an absolutely frustrating experience waiting for your package but Aus post can't be bothered to update you on its whereabouts.
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Jaspreet sahotaSydney, NSW
- 2 reviews
Excellent service prompt delivery
Over all 10/10 I have done both sent items thru Australia Post and collected parcels too all where on time and in perfect condition hats of to the team who worked hard during the corona pandemic
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Slow yet again.
Again Australia Post is late, order express from Melbourne to Perth last week with the due date on Tuesday, it says it's arrived in Perth but is delayed. Tried to ask if I could go and collect it, apparently that's not possible. So then I asked why is it sitting in a warehouse 20mins from me to no certain answer. They are now hiding behind the coronavirus as an excuse but I have recently got a package from Japan delivered in less than 5 days.
Don't want the parcel to get stolen so I have now been sitting at home for 3 days now waiting....
If you or a friend has a similar experience tell them to complain as that's basically the only way this will change.
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Express Post not reliable!
Express Parcel Post within Melbourne suburbs. Tracking No#R326895022299491 was posted on 16 of April. It wasn’t delivered until 21 of April. Paid extra for Express Post but it is not reliable.
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BruceSouth East Queensland, QLD
- 2 reviews
Haven't received my express post
I've been waiting for my express post. Today being Wednesday and my express post still shows “Shipping information approved by Australia Post” since Monday. What's the point of paying extra for EXPRESS?????
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xz101Sydney, NSW
- 14 reviews
Worst postage ever
I hate Auspost so much, what a horrible company. First off, their support is non existent, their live chat never is online, their phone line has 40 min waits and they are rude, and their Twitter support just ignore you.
It has been 6 days since my Express Parcel has not been shipped yet. They gurantee next day delivery but I still have nothing. I have no way to get a hold of them and I still have not recieved my parcel. The sender is only 20km away from me in the Sydney Metro area and it still has not arrived. At this point, I have to literal...Read more
ly result to making a negative review to get a hold of them. I am extremely frustrated and I have been scammed of my money. Also the postie always skips to a point where I get mail only 2 days a week. Despicable, the Government need to fully reform this corrupt company.Similar opinion? Write a review on ieatwords.com.au!
Moi I.Gippsland, VIC
Over the post office counter lodged express post parcel PENDING
Purchased express post satchel and lodged at the counter of the Post Office 16/4/2020. Tracking states: Pending, no tracking at all on it. Lodged missing parcel enquiry 18/4 and again enquired 21/4...no reply at all from AP. I’m truly hoping they haven’t lost it - extremely sentimental contents. A reply is not really much to expect when engaging such a service,
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timSouth East Queensland, QLD
Lazy operator
I have found my local post person in my district 4563 post code had a letter that needed my signature,they didn't knock on the door, I was home all morning no TV on, no back ground noise I was sitting quietly reading, the person just put a note in my flyscreen & ran,made me go & line up at the post office during the COVID 19 restriction period,would of been able to do the process at my front door safely within the guidelines with clear communication...Poor effort,this was on the 24/3/2020..
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Lulu87South East Queensland, QLD
- 2 reviews
Non-existent customer service
4 Emails later (seeing as call centres arent taking non emergency calls!) and ive heard not a thing in a 2 week period. AusPost strikes again. Absolutely pathetic service as always.
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Do not rely on next business day delivery.
I have lost count of the amount of times I have sent Express Post letters and satchels that DO NOT arrive the next business day at their destination. I fulfill all the requirements when sending the items such as signing the package and making sure they are posted before 5pm but so many times it takes 2 days to arrive at the destination. It's not like I'm sending items to places in the middle of nowhere. All my items are to metropolitan areas of capital cities. To be fair to Australia Post they will issue you with a replacement envelope/satchel ...Read more
if your item doesn't arrive next business day but you have to either ring them or go to a post office and sometimes it just not worth the effort. Why do they advertise such a service when they can't guarantee delivery?Similar opinion? Write a review on ieatwords.com.au!
TeeMelbourne
- 4 reviews
- Domestic Express Post
- Verified customer
Update: Parcel received
UPDATE: This took a while to get to me but I have finally received it so and I'm so relieved as I thought it had been stolen! A suggestion is to have your seller lodge an investigation as this speeds up the process in my opinion. Thank you Auspost for finding my item and to the posties for working tirelessly to get things out to everyone.
________________________________________
Saw the below post and the very same thing happened to me. Except mine was to be delivered from a warehouse a suburb away (less than 2 kilometres). No way to talk some...Read more
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Jelpperth
- 2 reviews
- 12 likes
Tired of waiting in Perth for paid extra Express post to deliver on its service., tired of stonewalling
***Update 22 April, 2020: Express post parcel delivered today! Total time from dispatch on 7th April was 15 days.
**Still 1 Star because of misleading, dishonest and contradictory website info, arbitrary tracking and chaotic uninformed customer service.
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Some lucky folk in various places...Read more
on East Coast get their express items today, though still late. But Perth? No no no, never. Haven't been waiting long enough yet, it's only been 10 days. I need to wait another 3-4 at least, if others' experiences are anything to go by. This has been an ongoing issue for AP express delivery to Perth, which outside of CBD post codes is considered a regional centre. This is a fact according to AP's own words on their website. Perth is more regional then Darwin which has less prediction of delay at the moment. I am over it. I am over waiting to hear whether my parcel is lost or wondering where the hell it is. Is it on a truck, was it on one of two weekly Qantas flights to Perth this morning? Is there a labelling problem? Did the sorting machine at Strathfield mis-read the label and sort it wrongly? Is it not updating location for operational reasons? I am sick of getting an email that says you will be waiting *at least* 48 hours before we will respond to your enquiry, "but owing to high number of enquiries this time "may be longer". Why bother sending an enquiry, I already know it won't be answered or addressed for another 3 to 4 days, and then what? We can't find your parcel? It left on a truck but we didn't update you? It's the weekend now so there goes another two days. Why oh why did Aust Post not hire and organise more trucking from east to Perth weeks ago? I needed this package on time...I was prepared for a delay of a couple of days but not for this total collapse of communication and neglect of AP to its Perth customer base. Never, never again. My next order will be placed with a company that uses another courier. I have to give up the current vendor.All respect gone for AP's total lack preparation and vague, ambiguous non-communication re what it is doing to get on top of the situation.Similar opinion? Write a review on ieatwords.com.au!
CleggyPerth
- 3 reviews
Ridiculous rubbish service
Purchased on kogan on the 5th.
Kogan says it dispatched the item purchased on the 7th of April.
Its now the 18th and just doesn’t exist in Australia posts system?
Why even bother having an express post option?
Public Domestic flights might be canceled but Freight flights are not, the roads are not shut to trucks and rail is still operational.
All these methods and they still can’t manage to get a package across the country in two weeks?
Absolutely atrocious.
The fact they don’t even reply to enquires about freight shows they know they are in the wrong and provide a substandard service at an inflated price.
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JohnSydney Surrounds, NSW
Nothing express about it
Have sent a few dozen express post satchels over the last 6 months or so. 50% are at least 2 days late, 20% get lost in transit, and the rest actually make it as they should. Premium service, but woeful execution. I have 4 cheque’s to cash For postage refund that have (finally) arrived in the lat week. At least they don’t argue the refunds too hard I guess.
Some of the stuff I send are documents and medical scans which are literally life and death. I don’t have any other option.
I’m an hour north of Sydney, yet it’s common for an express package to take 3 days. Seriously? What a joke!
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Markus K.Greater Melbourne (Outer), VIC
Unacceptable late delivery
Unacceptable late delivery.
No just once, that is the second time I’m waiting!!!!!!
Last time I payed for express delivery and it took three days. Only two hours drive from my place.
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Liz GWarragul
Australia post should be ashamed.
Sent an express post package to my daughter on Friday 3/04/20 was told it would arrive by Monday it didn’t Arrive so I raised a complaint, they said it would arrive the next day Tuesday still didn’t, called again they said they would look into it said it would arrive Wednesday still no parcel.
It’s has been stuck in Melbourne for 3 days no movement they still haven’t delivered. It is now Thursday and I have called again they said they have sent an email to the sorting facility but haven’t heard back. This is a disgrace express post should be ex...Read more
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Warren C.South East Queensland, QLD
- Domestic Express Post
- Verified customer
Parcel lost. No assistance or care from Australia Post.
Claims parcel delivered but cctv footage clearly shows this was not delivered. Lodged incident report and 2 weeks later still no formal response from AP. Want my parcel or compensation
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goawaycourierspleaseGreater Melbourne (Metropolitan), VIC
- 7 reviews
Excuses after excuses
I bought an extremely expensive thing by express post and it didnt come at all! Apparently they dont know where it is it was scanned at a post office afew suburbs away from me and then mysteriously disappeared!! (Didnt know auspost were thieves too)! Then this week bought another package just a simple delivery from syd to melb have bought from them before and its usually 2 business days. Delivery was expected last week! Another package in limbo!! I dont understand? Do they throw my packages off the side of the truck when they see my name?? Why is it so hard? And they keep blaming covid which isnt an excuse because my friend has ordered 5 things the past week within australia and everything came within the week without express post!
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Disgruntled...Perth, WA
How is that express?? 2 weeks on and still waiting
Placed an order with a clothes company on April 2nd and paid the express shipping fees for them to dispatch from the warehouse the following day and send express from Melbourne to Perth. Well, today is April 16th. Still not here. The website shows green "on time" Hahaha! You guys are so amusing- really glad I paid for express dispatch and shipping....
1 comment
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shane2077Sydney, NSW
Pathetic
Paid $17 to send a package 40km by Express Post 15 days ago, according to tracking it is still sitting in the Post Office with "Delayed". Australia Post took my money to send it express knowing that were unable to deliver in 3 days. Knowingly charging for a service they can't deliver would almost amount to fraud in my opinion.
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Questions & Answers
Moi I.asked
Hi, is the MyPost app currently not in operation? Express Post parcel I have sent 16/4 and express post parcel sent to me 21/4 are both reading PENDING. Thank you.
7 answers
It may depend on where it’s coming from as postal service has changed it’s devices etc due to virus
I see. I sent one from Bass, Vic to Darwin NT. And the one sent to me was sent from Somerville Vic to Bass Vic
Hey Moi, having just finished going through this myself, this is what I know: You go to the AP website, then you need to dig around there until you find the delays info. You need to click on a few links, The last time I looked it was in the FAQ, via Covd 19 Domestic post updates. There is an update there from 14 April which says delivery to country and regional areas "may be delayed by up to X days...". Under this, both Darwin and metro Perth are listed, as both cities (except for CBD postcodes I think) are considered as regional and outside the express network for next day guarantee. Also at some point recently, the gaurantee was suspended, although the info is that Express is still the fastest way to send and natuirally still costs the same. I seem to remember that for Darwin it may have read " up to three days...". So whatever the expected time is for Victoria to Darwin via Express, you add 3 days to that. You have to dig even deeper to discover what the expected time fro Express delivery is to Darwin, but as I did find the table giving estimates recently I remember that Darwin from non regional Vic was 1-3 or maybe 1-4 business days. So if AP had your mail on 16/04,it would be expected on say 21 April (4 business days) at the latest in Darwin, then add 3 days for C19 delay and that takes you to 24th April ie tomorrow. That's just according to the unsimple, ambiguous and difficult to access info on the website. There is a more general statement that is more accessible that predicts " a few days delay" whilst other pages say "significant delays". So who knows?! A 'few" usually means three so. My express parcel Sydney to Perth took 14 days.
Danielle Pinalasked
Hi how can we tell if my parcel has been taken to a post office? 2 weeks ago i ordered and it it says tracking number provided and tracking number approved. not in in transit or anything. is Sydney to Adelaide so seeing its been 2 weeks im assuming it hasn't been posted at all?
No answers
Jelpasked
How is that a parcel posted with regular standard parcel post can be processed in metro Perth on 8th April and delivered to recipient in regional NSW on the 15th April, yet an express post package going the other way can be dispatched from NZ on 7th April, handed to Aust Post in Sydney on 8th April post customs clearance, take 2 days to reach a major automated sorting facility also in Sydney on the 11th April, be sorted on the 12th April, be expected in metro Perth on the 15th April, be "delayed" on the 16th April, have a formal enquiry lodged on 16th April remain unaddressed as of 21st April, and remain in limbo as "delayed" with no further updates as of the 21st April? And Australia Post still offers its Express Post Service as the fastest way to have items delivered?
See question by a1342applemacbook2009 from 7 days ago on page 2 of the Q and A here which was responded to by an Aust Post Rep.
1 answer
IMO it's Incompetence and a monopoly of the postal system so we don't really have many other choices and they know it.
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Disgruntled...
Update: April 20th and still no sign of it. Australia Post has now changed the status to "delayed". Oh really? I'd never have guessed.