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Reviews

2.9

128 reviews
5
(46)
4
(13)
3
(6)
2
(5)
1
(58)
  • Sender or ReceiverSender (29%) · Receiver (71%)
  • Delivery Time
  • Product Quality
    3.0 (93)
  • Return Claim MadeYes (3) · No (97)
  • Customer Service
    2.8 (105)
  • Delivery Arrived in Good ConditionYes (100%) · No (0%)
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Eloise20

Eloise20Queensland

  • 12 reviews

shocking customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Andrew

AndrewHunter Region, NSW

  • 2 reviews

Depends where you go

published

I find the post office at Charlestown NSW is fantastic and always suggests the most economic means, whereas my local PO at Belmont, couldn’t care less and my post is always late with Belmont!?

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelmont
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Mitch P

Mitch PGreater Melbourne (Outer), VIC

  • 4 reviews

Customer service is a shocker

published

Yes Australia post is under the pump but when in one of their postal outlets, you’d think if there is a line out the door, you would speed up and not talk to every single person!



Customer Service
Product Quality
Return Claim MadeNo
Store LocationDingley
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Aiden H.

Aiden H.Sydney, NSW

  • 5 reviews

Usually excellent

published
Customer Service
Product Quality
Return Claim MadeNo
Maria

Maria

  • 2 reviews

Superb customer service everytime

published

The Post Office in Eltham provides outstanding attention to customers. All the staff particularly Sandy and Robyn go out of their way to ensure needs of the customers are exceeded.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEltham Victoria
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Seth

SethWestern District, VIC

  • 3 reviews

The most ridiculous experience ever

published
Customer Service
Return Claim MadeNo
Store LocationWatergardens VIC
1 comment
Australia Post
Ibne F.Australia Post
v.tissa

v.tissaPerth, WA

Helping with all you need

published

Our nearest Post Office is in Park Central East Vic Park. They are always very patient and helpful with any request you have. Recently made ID pictures, sent a lot of express mails and international mails too. Very reliable service, and what is even better is that they always smile!

Customer Service
Helen Gibbs

Helen GibbsMetropolitan Adelaide, SA

Delivery hopeless

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationA large north
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michellep

michellepSydney Surrounds, NSW

  • 4 reviews

Wyoming Branch in NSW, just love them!

published

This post office is truly awesome. They have looked after me and my business needs for years, with smiles and ease of trade and I have always been impressed with their positive attitude and desire to help!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWyoming NSW
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The Aust Post cost of Covid19

published
Customer Service
Product Quality
Return Claim MadeNo

Shanaz R CUSTOMER SERVICE

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHEADOFFICE CUSTOMER SERVICE SHANAZ R
See all answers
1 comment
Australia Post
Ibne F.Australia Post
Rodrigo

Rodrigo

  • 4 reviews

They are great

published

Every time that I need to send some package I always choose aust post, their service, does not matter where you are, are always great. people are always in a great mood!

Andrew

AndrewDarling Downs, QLD

  • 4 reviews

Australia Post offices

published

Our local Australia Post office has well trained and polite staff. I make an effort to go on either a Monday or Friday as they have an elderly volunteer who loves a chat whilst he is servicing his client. It is refreshing to have confidence with their sales team and a pleasure to feel that I am not rushed.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post

Hi Andrew, great to know that you are having such a fantastic experience. I would like to contact this post shop and pass your feedback. To do this, simply provide the post Office name & location.

Regards
Ibne

The reviewer stated that an incentive was offered for this review

David C.

David C.Hunter Region, NSW

  • 3 reviews

Very helpful staff

published

I recently had to visit an Aus Post outlet in Lake Macquarie region NSW To obtain passport photos and the staff were super helpful with my needs. Good value for money and polite, diligent service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorisset plaza, New South Wales
See all answers
3 comments
Australia Post
Ibne F.Australia Post

Hi David, thanks for the feedback :) I would also like to contact this post shop and pass your feedback. To do this, simply provide the post Office name & location.

Regards
Ibne

David C.
David C.

Morisset plaza post office, Morisset NSW

Australia Post
Ibne F.Australia Post
Silvija

SilvijaMetropolitan Adelaide, SA

  • 5 reviews

A convenient place to pay bills

published

I use the post office at Westfield Marion. It is usually busy but they have enough staff so you don’t have to wait too long. The staff are friendly and polite. I like to pay each bill individually and have the receipt stapled to the bill. This takes longer as I pay 5 bills at a time and the staff don’t mind doing this for me. It is a clean and attractive post office.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWestfield Marion Post Office
See all answers
1 comment
Australia Post
Ibne F.Australia Post

The reviewer stated that an incentive was offered for this review

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Susmat

Susmat

  • 4 reviews

Efficient shopping

published

Range of products in store is amazing, good prices with sales sometimes, 'normal' postal products are well stocked, friendly, efficient service, good queue system with enough staff to make it efficient

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australia Post
Ibne F.Australia Post
Meredith Gonzalez

Meredith GonzalezPerth, WA

  • 4 reviews

Efficient staff

published

The staff at Warwick post office are always so efficient. The line can get long often but they go through it quick and efficient. Everyone is so informative and helpful.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarwick Post office
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3 comments
Australia Post
Ibne F.Australia Post
Meredith Gonzalez
Meredith Gonzalez
Australia Post
Ibne F.Australia Post
GIvemegoodservice

GIvemegoodserviceSydney, NSW

  • 5 reviews

Disappointing service

published

Staff member was too busy talking to her friend while 6 people in line waiting. I understand she was trying to help her friend but it was over the top.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationmacksville
See all answers
1 comment
GIvemegoodservice
GIvemegoodservice

Don't wish to be contacted by Aust Post

arif s.

arif s.

  • 3 reviews

Not good

published

Never use post office, they never deliver on time. I send an items on express post, it never arrived on time. they charge for express but the end of the day, the time deliver as normal

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Australia Post
Ibne F.Australia Post
Dj Appolo Entertainment

Dj Appolo EntertainmentSydney, NSW

  • 4 reviews

If I can give them less then 1 Star

published

I was waiting for my item nearly 6 days following the app showing its coming today 3 days didn’t change And the item already in the post office
Really bad

Customer Service
Product Quality
Return Claim MadeNo
3 comments
Australia Post
Ibne F.Australia Post

I’m still waiting to someone call me from 2 weeks
And till today nothing
That’s why you deserve less then 1 Star

Australia Post
Ibne F.Australia Post

Hi, sorry to know you still have not received a response from us. However, I'm afraid that I am unable to provide much assistance here unless you are providing the details I have requested in my earlier post.

Regards
Ibne

Page 1 of 7
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Questions & Answers

Thomas Mudford

Thomas Mudfordasked

Australia Post Offices

I am trying to trace a delivery tracking no 33PR7045203901000931503, I went to Uralla post office(2358)on Wednesday last week and I was informed that the parcel was at Chullora Distrubition Center .It has been there since 27th march I asked her for more details but was told by her that there was nothing she could do about it where do I go to get answer on expected delivery time after all it has been over 5 weeks since chullora got parcel

4 answers
Thomas Mudford
Thomas Mudford

WHEN DO i GET ANSWER

Bob B
Bob B

If you can go to the Australia Post web site you can submit a lost parcel report there. Don't expect much and you won't then be dissapointed. A shambles.

Australia Post
Ibne F.Australia Post

Hi Thomas, I've checked our internal tracking site and unable to see any further scan since 27th March. I'd advise you to raise this issue with the sender. The reason I'm requesting you to contact the sender is that the sender can provide us details like senders & receivers details on the parcel, postage paid; etc which are required to investigate further. Besides, if the investigation outcome indicates this parcel was lost in transit/damaged at the facility, the sender is the first party to claim for compensation.

Regards

boyznthehood5

boyznthehood5asked

Australia Post Offices

My parcel was supposed to arrive by today but it still says it's being processed through a Sydney facility when I check the tracking progress. Could you possibly find out where it is? Tracking number is UWQ864411801000930303

1 answer
Australia Post
Sami M.Australia Post

Hey Boyznthehood5,

I've had a look and this article is out for delivery today.

~Sami

freddiec

freddiecasked

Australia Post Offices

I sent an A4 sized letter from the UK using international tracking. The letter arrived in Sydney on April 22 but the last notification is still saying Sydney awaiting clearance inbound after 4 days. Is this normal?

3 answers
Australia Post
Sami M.Australia Post

Hey Freddiec,

Without the tracking number I'm not able to advise much but based on that date it should arrive some time next week. The 22nd and 25th were public holidays here in Australia which would have delayed processing at border control. Once the item is handed over to us the scans will change to "processed at facility" and the item will be delivered a few days later.

If this hasn't been delivered by May 6th at the latest please contact the postal authority you sent this with so they can investigate further.

~Sami

freddiec
freddiec

Tracking number is LB 104273342GB. Border agencies say they passed it straight through to Australia Post as it was only an A4 sized envelope containing papers.Please start accepting responsibility for your employees and not blaming border agencies all the time.They would have no reason to hold letters.

Australia Post
Sami M.Australia Post

Hey Freddiec,

When ever an item is handed over to us it it processed by our main sortation facility in that state.

After looking at the scans for this item I can see that we don't have any scans for this item being processed at any of our facilities yet so I recommend getting in touch with the sender about this so they can initiate that investigation with their postal authority.

~Sami

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