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Australia Post Domestic Parcel Post (Standard) Questions & Answers
15 questions from our users
Jake Eric Kevin C.asked
Parcel Post item stuck at processed at facilty SYDNEY NSW for over a week now
Parcel Post item stuck at processed at facility SYDNEY NSW since April 28th 2020 very close to a week now and no further scans or updates what is going !!?? on where is my parcel ? Has my parcel been lost ?? or is it on its way to nimbin NSW 2480 it's destination to me
Tracking number for the parcel Post item is:7DV000073801000930309
1 answer
Hi I'm not an Aust Post Employee, just a disgruntled customer like you, I would suggest you make an online complaint like I did and screen shot the tracking to attach with your complaint like I did, good luck hope you receive your parcel eventually.
Fengasked
Hi I've got a delivery I'm expecting, but I checked the tracking and nothing has happened since the 8th of April. Could you please look into this for me. Thanks very much! 6S36629107
3 answers
Hi. I have the same problem with Australia post. Try writing a review with your query, Google Australia post reviews then submit your query. Someone from Australia post will get in touch with you via email. Good luck.
Ibne F.Australia Post
Hi Feng, I've checked our internal tracking site and have not seen any update. At this stage, the best option is to contact the sender. The reason I am requesting you to contact them is that they can provide us more details like sender & receivers info on the parcel, packaging description, postage; etc which will be required to investigate further. Just let you know the best way to contact us is by using our contact centre site at https://bit.ly/2K4ZQ8b. You can also contact us via facebook/twitter and by calling us on 13 76 78.
Regards
Ibne
Ibne F.Australia Post
Hi Feng, I've checked our internal tracking site and have not seen any update. At this stage, the best option is to contact the sender. The reason I am requesting you to contact them is that they can provide us more details like sender & receivers info on the parcel, packaging description, postage; etc which will be required to investigate further. Just let you know the best way to contact us is by using our contact centre site at https://bit.ly/2K4ZQ8b. You can also contact us via facebook/twitter and by calling us on 13 76 78.
Regards
Ibne
ATTENTION australia post
i ordered an item on ebay australia the item was sent with regular parcel post the item is being sent from canning vale western australia the item was sent on tuesday 7th of april and then processed in perth western australia on the 8th of april the item is being delivered to nimbin new south wales 2480 the item has not been scanned since the 8th of april it is now the 13th of april where is my item iam in desperate need for this item that iam expecting i have been waiting almost a week now why is it taking so long to been scanned let alone delivered to my postal address this is absoulutely riduculous i want answers and i want them now the tracking number is : 60080508774094
3 answers
As someone who lives in the west and gets regular deliveries from the east I can tell you that, under normal conditions, a parcel will take a minimum of 10 business days to get from coast to coast.
You could add another 5 days to get from Sydney or Brisbane to Nimbin.
Under current conditions you are more likely to be looking at + 1 month.
that is just absoulutely ridiculous such a long wait for a small item how australia post is still operating and has any customers is beyond me they are nothing but rude and ill manered the staff in the post offcies are always in a bad mood and dont have any respect
Ibne F.Australia Post
Hi, I've checked our tracking site and can see that your parcel was delivered today. If you have not received this, please contact us on 13 76 78 or lodge an online query on https://bit.ly/2K4ZQ8b. I'd also request you to lodge a formal complaint regarding the poor service standard you have experienced at our post shops.
Regards
Ibne
Neilpasked
Hi a parcel was sent to me on the the 29th of march 33D99225571601000934506 since then nothing. every time i try to track the damn thing it says pending. could someone explain if it's been sent or is the supplier telling lies.
cheers Neil
2 answers
Ibne F.Australia Post
Hi Nelip, I've checked our internal tracking site and unable to see any scan which confirms that we have received your parcel from the sender. Please raise this issue with the sender. If the sender is not providing a positive response and you have paid them via Paypal/eBay, contact them as well.
Regards
Ibne
Thanks for checking. much appreciated
Kyle R.asked
I've ben waiting for my parcel for 10 days now. It still says it's in REDBANK. Tracking Number 4QA007795101000930309 it's coming to Far North QLD, CNS
I'm worried about it as it is an expensive. Are they still scanning parcels?
2 answers
Ibne F.Australia Post
Hi Kyle, I've checked our internal tracking site and can see that your parcel should have been delivered by yesterday (24th March or 6 business days). I'll investigate further for this delay. To do this, kindly send me a private message with your full name, address, contact no, email, parcel contents description & value.
Regards
Ibne
Cheers, Thank you !
I'll send you through the details now.
Jalan S.asked
Australia Post, why are you inept and clueless??
1 answer
Ibne F.Australia Post
Hi Jalan, sorry to know that you are not happy with our service standard. Please kindly provide the reason for this so that I can have a look and get back to you.
Regards
Ibne
Jarrodasked
I have a small parcel being delivered to Melbourne from the Gold Coast. The first and only tracking update available was "We've got it!" Received by Australia Post Nerang QLD on Mon 13 Jan 2.24pm. It is now Thursday and still no update whatsoever. Can you please provide an update as to its whereabouts and a better ETA as clearly this tracking is useless? The "tracking" reference is 33VBH500377901000934509.
1 answer
Ibne F.Australia Post
Hi Jarrod, please send me a private message with the following details:
- Your full name, address, contact no & email
- Parcel contents description & value
Once I received these info, I will investigate further & get back to you
Ibne
micasked
item sent 2w ago from perth,tracking no R620701017848831
still not here,estimated time was 1w ago
Auspost tracking site and post office absolutely useless--just says "in transit"
djrasked
How come a parcel I sent on Tuesday hasn't left the post office yet? The tracking number is R348154027269860006120909
1 answer
Priscila L.Australia Post
Hi djr,
The parcel has definitely left the Post Office as all parcels lodged that day are picked up at the end of the day. It may be a few days in between scans and you won't see a new scan until it's at the next point. We need to allow three business days from the lodgement day for this one to arrive and if it doesn't arrive by Monday morning then we can certainly log a complaint but it's normal that there may not be any scans until the day of delivery.
Priscila
Nickasked
Hi, I have not received an update for a package estimated for delivery today. It was in transit from Heathwood on Friday afternoon and still is. Going from Brisbane to Sydney. Tracking number is 33LGT5003730. An update would be appreciated. Thank you.
2 answers
Priscila L.Australia Post
Hi Nick,
Happy to help! We have an update to say it was sorted in Brisbane on the 18th so I would allow until tomorrow or Friday to receive this. The next scan you'll see is once it's at your local Delivery Centre then goes out for delivery that same day.
Priscila
Thanks Priscila!
Evan Chooly Getitasked
How does the A{Posts rating jump from 1.8 stars to 1.9 based on one single positive post and multiple negative ones, since 1.8 stars?
Duckworth Lewis system?
3 answers
Priscila L.Australia Post
Hi Evan,
Do you mean Duckworth-Lewis-Stern Method or DLS? Because you forgot Professor Steven Stern.
Maybe you should reach out to Product Review about how the star rating works, believe it or not we have no way of changing our star rating.
Priscila
If APost could reform their 3rd word logistics systems, as well as the reps can google, there'd be no negative reviews. .
Did you have an answer about APost vetting every person handling private mail under the APost banner.yet?
I WAS reaching out to PR for comment.I'm sure they'll swing by
Priscila L.Australia Post
Product Review won't reply to you here, if you're after a reply from them then you need to directly contact them through your account.
Priscila
Vivian N.asked
My tracking number: 0003006000487740850994
The parcel sent on 12/August and delivery was estimated 16/8.
Now 22/August it is still in Sydney. Pls check and let me know what happens with my parcel.(nothing updates from 16/August)
Thanks
2 answers
Priscila L.Australia Post
Hi Vivian,
Happy to help and shed some light on this, your parcel is still in our network travelling through but has a new scan to say it's been sorted today in Melbourne, this is good as we can see it's moving and should be delivered to you within three business days from today.
Priscila
It updated will deliver on Monday 26/August but still not get it. How long i have to wait my parcel come
Laura L.asked
UWQ860782101000930301
Just wondering what date my parcels are estimated to arrive on?
1 answer
Sami M.Australia Post
Hey Laura,
I've had a look and you should get this one on Tuesday at the latest. If you don't please contact the sender so it can be looked into further.
~Sami
Joshua C.asked
My parcel with tracking number Z3P002983201000930802 has been stuck at the Melbourne facility for four days, without any further information that could suggest that it is moving. It has also been delayed from its ETA of the 11th of March. It is a delivery from Nunawading to Ashburton so it shouldn't take very long.
1 answer
Sami M.Australia Post
Hey Joshua,
Thank you for taking the time to contact us about article Z3P002983201000930802, I know you are eager to receive this. As you should have received this by now we will need to look into this further, the quickest way to do this is by contacting the sender. As the sender is a business customer of ours they'll be able to have this investigated asap for you.
You can also contact us about this, the investigation might just take longer.
- Facebook: facebook.com/australiapost
- Twitter: @auspost
- Website: https://auspost.com.au/help-and-support
- Call us on 13 13 18
Steven P.asked
63306829694062
i need my parcel today, can it come today?
1 answer
Australia P.Australia Post
Hey Steven,
I've had a look at the scans for article 63306829694062 and can see that this was delivered today. If you haven't received this please contact us so we can look into this further.
- Facebook: facebook.com/australiapost
- Twitter: @auspost
- Website: https://auspost.com.au/help-and-support
- Call us on 13 13 18
~Sami
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