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Reviews

4.1

216 reviews
5
(147)
4
(23)
3
(5)
2
(3)
1
(38)
  • Value for Money
    4.0 (76)
  • Transparency
    3.7 (57)
  • Customer Service
    3.9 (79)
  • Booking Process
    4.3 (73)
  • Vehicle Condition
    4.3 (74)
  • Received Booked Vehicle
    • Yes (58)
    • No, I received a better vehicle (10)
    • No, I received a worse vehicle (9)
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Claire

ClaireSydney, NSW

  • Verified customer

Epic road trip Sydney to Darwin thanks to Australian 4WD Hire relocation!

published
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

Andrew C.

Andrew C.Greater Melbourne (Inner), VIC

  • Verified customer

Great service, personal touch.

published

All details of the hire were clearly communicated, and any questions I had were answered quickly and in detail. The vehicle and the equipment were as described, and the staff member arranging the pick-up was personable and went through all relevant details regarding the equipment. Australian 4WD Hire gives that extra bit of freedom needed to go off the beaten track.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Great Easter Holiday

published

We enjoyed a great Easter weekend with our Australian 4WD Hire car. The car was clean, fully stocked with camp equipment and pickup and drop off were a breeze with a friendly local agent.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much Andrew, we are very glad you enjoyed your hire and look forward to assisting on your next 4WD adventure!

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  • Verified customer

Moreton Island revisited

published

Depot was a bit far away for us-We live in Brisbane central- But customer service pre, post and on pickup and drop off was excellent- . all documentations processed fairly promptly and in a friendly manner. Car was clean and ready. all bond money was promptly refunded a few hours after returning the car. very seamless transaction. would definitely recommend Australian4WD Hire to anyone wanting a reliable car with all the necessary items to travel with. school holidays.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
Popeye

PopeyePerth, WA

  • Verified customer

Do not go near this company!

published

We hired a vehicle from this company in 2017. It was a terrible experience and one I would not wish on anyone else.

Their 4wd fleet is not comprehensively insured, if there is any damage during your hire they will hold you 100% liable.

The company were rude, aggressive and tried to extort money from us through the courts.

It is great to see they are finally being held to rights and being taken to court by the ACCC for breaching Australian consumer law.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
  • Verified customer

Central Australia

published

We just had an amazing trip in Central Australia we picked up a Toyota FJ Cruiser from Australian 4WD Hire in Darwin, the FJ cruiser is an awesome vehicle for traveling around Central Australia equipped with a TJM roof top tent so we could camp at some of the most amazing places in the Top end. The TJM roof top tent is surprisingly easy to set up and pack up we were a bit sceptical before the trip but are very glad we chose this set up from Australian 4wd Hire.

Review collected in partnership with Australian 4WD Hire

Johannes K

Johannes KGreater Melbourne (Inner), VIC

  • Verified customer

OUTBACK WAY Mt. Buller - Hans Griums Memorial Trip

published
  • +1
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much Johannes and Iain! It was a pleasure hiring to you and we are very pleased to hear your trip across the centre was a successful one. We look forward to assisting on your next 4WD adventure and we wish you all the best! Take Care.

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Disappointing

published

Pre-sales support was good, however they clearly have a policy of ensuring you don't get your bond back. They record your speed every 60 seconds, and then if you exceed the speed limit they threaten you with police action unless you pay a 'fee'.

Won't ever use them again.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire
  • Verified customer

Perfect service! Perfect car!

published
  • +1
1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much Juergen. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

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StephenL

StephenLSydney, NSW

  • Verified customer

The perfect vehicle for the ultimate outback adventure!

published

The entire process from the second we booked to returning our car was excellent customer service, quick responses and perfectly smooth from beginning to end. The security bond was super easy to manage and returned quickly aswell. But the best part about it was the car itself. We had a bush camper large GT with EVERYTHING included that you could possibly need. We drove from Sydney to Broome and enjoyed every KM of the 8000 we did in this awesome car! Can't recommend them enough to explore Australia the way its meant to be done! Thankyou!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Great car great service

published

Me and my brother hired the car to go from Adelaide up to Darwin. We had an fantastic time! The car is great, everything you need is included and the 4WD gave us excess to nice off-road tracks and highlights we could not have done with a normal car. I can highly recommend this company for anyone who what’s to go out and explore Australia in a 4WD!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review Mayane. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Perfect for a 3 weeks road trip along the western coastline.

published

We can’t complain about anything. The customer service was outstanding and from booking to pick up to return everything went well. We would definitely book again via Australian 4WD Hire and recommend to rent a 4WD to explore the hidden gems of the Western Australia area.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

EBll

EBllSydney, NSW

  • Verified customer

Great 4wd trip!

published

Perfect 4wd car well equiped with all needs! Brought Toyota Prado from Adelaide to Darwin, great cruiser. Rooftop tent and fridge makes it super easy to camp in remote areas. Proper offroad track tyres for 4wd-ing. Easy pick up and drop off with friendly and helpful staff.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much, we are very glad you enjoyed your hire and look forward to assisting on your next 4WD adventure!

AngelLinares

AngelLinaresSydney, NSW

  • Verified customer

Amazing 4wd rental experience

published

Good customer service in pick-up and return. Great value. Rented vehicle in perfect working condition and well maintained. Includes contained but more that enough recovery kit for prudent and careful use of the car. Rented a Jeep Wrangler Sport and enjoyed it on Fraser Island. Will rent with them if I go back to QLD.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

ChloeA

ChloeAMetropolitan Adelaide, SA

  • Verified customer

A real aussie adventure!

published

We’ve just had a great family holiday travelling down the south west coast with a brilliant 4WD from Australian 4WD hire. Everything has been handled professionally and friendly, from the quote to the return of the vehicle. EVERYTHING we needed was included and the benefits of hiring a 4WD whilst travelling Australia are plentiful. I will definitely be using these guys for any future travelling plans!

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

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  • Verified customer

Toyota FJ great hire!

published

Picked-up the car in Rothwell, personnel where very easy going and 100% correct from pick up to delivery the car back. Bond returned in 2 days. Toyota FJ Cruser: 100% the car we wanted, did 8000Km including the Oodnadatta & Birdsville track and Mareenie loop. love to hire from you again in time.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank You Timo, we are very glad you enjoyed your trip! We look forward to assisting you on your next trip!

Review collected in partnership with Australian 4WD Hire

  • Verified customer

A lifetime adventure!

published

Rented a 4wd for my 25-day road trip.
Excellent customer service starting from the quotation to the pick up and drop off of the car.
Easy to get in touch even while you're travelling.
Bond back in 2 days after drop off.

Excellent Toyota Prado: never had a problem during my 8,500 kms road trip
Equipment in perfect condition and very useful.

I can only recommend AUSTRALIAN 4WD HIRE.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Hello Leonardo, Thank you very much for your kind review, we are very pleased that you enjoyed your trip and look forward to assisting you on your next 4WD adventure!

Review collected in partnership with Australian 4WD Hire

  • Verified customer

Fantastic vehicle for our trip

published

We had a very successful experience hiring through Australian 4WD.

The customer service was polite and efficient. We had to extend the booking twice and this was done quickly and easily.

Payments were fast and well-handled.

We received the same vehicle that we booked. We were extremely happy with the quality of the car.

We used the vehicle for a 12 day road trip around Western Australia including some light off-roading. The car handled everything with ease and style.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you very much for your review Lucy. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We look forward to assisting on your next 4WD adventure

Review collected in partnership with Australian 4WD Hire

Gary

GarySydney, NSW

  • Verified customer

Christmas camping mad great by 4WD

published

We had a great time over the Christmas break all made better with the 4x4 supplied by Australian 4WD Hire as this enabled us to push our adventure further.

We spent our time around Port Stephens exploring remote beaches and the sand dunes of Shackleton beach.

See enclosed pictures.

We would happily rent again.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Thank you Gary! We are very happy that you have enjoyed your hire and that the vehicle and equipment were all well suited to your needs. We appreciate your business and support and look forward to assisting you on your next 4WD holiday!!

Review collected in partnership with Australian 4WD Hire

AndrewH

AndrewHSouth East Queensland, QLD

  • Verified customer

An Amazing Adventure

published

I planned a road trip with my dog Zephyr from Brisbane into the QLD outback. I picked up the Toyota Hilux with the roof top tent from Australian 4WD Hire in Rothwell. The guy I dealt with was very friendly and gave me a lot of his time.
The car was a joy to drive on and off road, its a Hilux, you can't get much better!
The rooftop tent was incredibly easy to set up and they supplied a table, chairs and a gas cooker.
No issues throughout the whole trip and would happily use their services in the future.

1 comment
Australian 4WD Hire
Brand Manager A.Australian 4WD Hire

Review collected in partnership with Australian 4WD Hire

Page 4 of 11
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Questions & Answers

N Jacobs

N Jacobsasked

what is their new email adress or website?

im still owed 1500 in bond..

3 answers
Hans
Hans

You'll find all new contact information on www.explore4wdhire.com.au
I really hope this helps you and others, but i may doubt it.

Chris P.
Chris P.

They are off the charts these guys! Trading insolvent !

Phil
Phil

Hi,
Check out the page Hans mentioned.
Hope it helps. It seems also pending on when you hired / payed bond and to which account.

Conor O.

Conor O.asked

Is this company still operating, ieatwords appears to think you are not? Your website is offline, your email address doesnt work but you are still posting 5 star reviews but not answering customer questions?

1 answer
Lee F.
Lee F.

The company changed its website to Explore4wdhire.com.au. As of today the phone number is disconnected. I rang to ask them about my deposit return. The ABN is the same, 638025911. The ASIC website shows the owner as Mahesh Thakur. The registered address is '1605', 530 Little Collins Street, Melbourne which is a mens tailor who knows nothing about the business. Product Review is doing a disservice allowing these 5 star ratings through given the overwhelming evidence that the company is not trading and owes over $300,000 in bond payments to customers.

Annie McDonnell

Annie McDonnellasked

Is your company still running as I have booked a car in Broome in May and paid a deposit..
Annie

13 answers
Jackandzoe
Jackandzoe

Have you tried contacting the agent in Broome to see what they say?

Janina G.
Janina G.

I would honestly try to get your money back and rent off a different company.

Janina G.
Janina G.

Don’t pay them a further cent
The new company is corrupt and Probly a family member from previous owner
They have ripped off countless people
They owe us over 8 k
Our car was a lemon and we still paid 3 k for the hire
Also they have not repaid our 5 k in bond
A total ripoff business

Get an answer from our members and Australian 4WD Hire representatives

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