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Reviews

4.4

478 reviews
5
(372)
4
(36)
3
(12)
2
(10)
1
(48)
  • Product Quality
    4.6 (302)
  • Return Claim MadeYes (37) · No (322)
  • Shipping
    4.6 (217)
  • Customer Service
    4.2 (13)
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Jared

JaredSouth East Queensland, QLD

  • 8 reviews

Great quality products!

published

Installed kickass DCDC charger in fifth wheeler 6 months ago, easy to install and set up, works great charging from solar keeping the batteries full with no issues at all. Good quality product! Will purchase more products from Australian Direct in the future.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Great to hear Jared, thanks for the review!

Vacuum sealer

published

Awesome product, bought last year and have used it so many times recently. Great that I can order from my local butcher and freeze or extend the freshness. Highly recommend this product

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Great to hear, thanks Mark!

not a very happy experience

published

bought a evakool g75 fridge in november 2016 . failed in febuary 2020 with the explanation being it has no gas because of a leak somewhere.was taken to chinchilla service while under warranty because i thought it was taking to long to cool down, over an hour to bring it down 4 degrees with outside temp of 6 degrees with no fault found.this fridge was not in the back of a ute and no rough treatment as it is in a caravan that does not move however there is no warranty so i have to spend another thousand dollars to replace.asked the evakool service guy if you would expect a fridge to last more than 3 years and told he could not say. id have to say that i am not very happy with the product at this time and would not recommend

Product Quality
1 comment
Australian Direct
Klaeton S.Australian Direct
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Be careful of buying the "Extreme Battery Box" Incredibly dangerous....

published

The facts are that the fridge slide went over a light lead coming out of one of the cigarette ports. There is no safety cut off on the battery box and the cord got so hot that set the milk crate on fire. I was incredibly lucky I saw the smoke so could put out before the whole family went up in smoke. Now 4 months later the DC/DC controller has stopped working which is only just over 2 years old but of course out of warranty. I spent a fortune on the best setup they had which has been a massive mistake. I've always loved the products I have bought from Australian Direct for many years and just feel ripped off.

Product Quality
Return Claim MadeNo
Disappointed Aussie

Disappointed AussieGreater Melbourne (Metropolitan), VIC

Do not buy from this site!

published

Kick ass food vacuum. Failed to seal, failed to vacuum. Had to physically press down on unit for the vacuum to operate. Seal breaks apart easily one end. The one bag that it eventually worked on lost vacuum over night. Shop elsewhere.

Product Quality
Return Claim MadeYes
1 comment
Australian Direct
Klaeton S.Australian Direct
Mal

MalCentral Queensland, QLD

Jumper cables.

published

Jumper cables arrived today, quick service and great product. Great company to deal with. All products I have bought are still going strong. Highly recommended if your looking for tough equipment.

Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks Mal!

Tim Staunton

Tim StauntonGladstone

  • 2 reviews

The Ultimate Dual Battery System Education Video

published

We just watched the - "The Ultimate Dual Battery System Education Video" in full from start to finish. 1 Hour 6 minutes and 51 seconds. Thought I would get bored within the first five minutes as with other similar videos on the same general topics. Whereas others included personal feeling over and over again. This Video was Soooooo informative and explained the whole steps with examples and different ways to complete a specific task. The time went in a flash.
Thank-you for taking the time to complete the Video. Great effort. Well Done.

Product Quality
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Awesome! Thanks Tim.

Great Service

published

Have purchased two products now, a BCDC battery charger and a battery box, for two separate installs, great service and price, fast shipping. The pre wired versions of the products make it easy to wire everything up as well.

Product Quality
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Stuart, glad to hear you are enjoying your products! Thanks for taking the time to leave a review.

The reviewer stated that an incentive was offered for this review

Prices

published

love kickass stuff but prices have steadily crept up in the last 6 months ;-( please get the prices down again, and help the aussie battler, cheers guys, and keep producing!

Return Claim MadeNo
2 comments
Australian Direct
Klaeton S.Australian Direct
mmm
mmm

no worries guys, appreciate your products, and help! cheers!

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Great products

published

If the fridge slide is as good as my battery set up I got a few years ago I will be happy.
Would buy more but I’m married,I think that may explain why I don’t.

Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks for the review Fred!

Terry S.

Terry S.Illawarra, NSW

poor warranty service

published

I purchased a red box 12v battery power supply unit and the DCDC charger stopped recharging the battery through the vehicle or my solar panel. The unit was returned over a month ago and the response to my concerns have remained unanswered. My request for a refund has not been met. A $1,500 boat anchor that is now not even in my possession. This company needs to focus on customer service and communication. Poor show for a promise to give customer satisfaction.

Product Quality
Shipping
Return Claim MadeYes
Luke

LukeMonash 2904, ACT

Kickass agm battery/20amp charger

published

Bought 2x 120amp Kickass agm battery’s and a 20amp kickass charger,
Had an issue with one of the battery’s and they have been more than helpful in resolving the issue.
Can’t rate them highly enough.
Would recommend and happy to support an Australian company.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks for taking the time to leave a review Luke!

Amanda C.

Amanda C.Greater Melbourne (Outer), VIC

WARRANTY MEANS NOTHING

published

we bought a unizone fridge 6 months ago. It has been playing up so we bought a new battery. the fridge is faulty. we lost a fridge full of food. The Warranty means nothing - they are trying to tell us how to fix it over the phone. It still doesnt work. disgusting customer service and i would not recommend Australian Direct or their products to anyone

Product Quality
Shipping
Return Claim MadeYes
Rob

RobSouth West, WA

Super Fridges

published

Purchased 2 40 litre fidges to use one for Fridge and one for Freezer light weight really good quality and just perfect for my needs have run for two weeks love them

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Rob, glad to hear you're enjoying your fridges! Thanks for taking the time to leave a review.

Mark

MarkTasmania

Warranty claims a farce

published

Bought a kickass extreme battery box and the DC to DC charger will not operate on solar, I purchased a new solar panel on the off chance mine was not right but it makes no difference. Is a faulty unit and I've had 4 different people email me, and not one returned call, I've rang 3 times and just getting a run around. Absolute disgrace.

Product Quality
Return Claim MadeYes
2 comments
Mark
Mark
Mark
Mark

And here we go again, the replacement charger they sent me does exactly the same thing as the original one that was faulty ffs. We'll see how long this takes to get resolved THIS time

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Daniel

DanielSydney, NSW

  • 2 reviews

Excellent little oven

published

After looking at the opposition’s ovens I decided on the KickAss Travel Oven as the price was within my budget.
Best Buy ever!!!
Great finished and well put together. At 180 degrees I could still pick it up.
Love the sprung door lock.

Can’t believe how much food it can cook. The Anderson plug is great as my first trip was thru some rugged terrain and it didn’t skip a beat.
Roast turkey and veg came out perfect first time round.
Pasta bake on 2nd trip was also great.
Looking forward to trying more recipes soon.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

That's great to hear Daniel, we're stoked you're loving it! Thanks for the awesome review!

Kurt D.

Kurt D.South East Queensland, QLD

Awesome fridge 75L

published

Most everything I've bought through Australian direct has been awesome. You can tell that they have put some actual thought into their products and what people actually use them for. The one issue that I’ve been having is with the fridge baskets they seem they tend to rust quite quickly on their base. I’ve had a replacement set sent to me which I was more than happy about but they also were starting to show signs of rust.

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

Cobbly

CobblyThornlands

  • 3 reviews

Runs so hot you can't touch it without getting burnt!!

published
Product Quality
Return Claim MadeYes
Michelle T.

Michelle T.Tasmania

  • 3 reviews

Good quality products & great service!!

published

First purchase was the KickAss shower tent, had a few queries regarding express delivery and the online chat service was fantastic and very helpful. Item arrived in a good time! Good quality product at a great price.
Received a $20 voucher recently so I have now just purchased the Hot Shower System! Can't wait to use this on our upcoming trip!

Product Quality
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Awesome, thanks Michelle!

Good quality at a good price

published

Have a dc dc charger, 170ah slimline battery and fridge. Can't fault any of the equipment. Extremely high quality. I have just bought a further fridge cage and fridge slide.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks for the review Thomas, that's great to hear!

The reviewer stated that an incentive was offered for this review

Page 1 of 24

Questions & Answers

Wayne

Wayneasked

Australian Direct

Ok, I have contacted 'Home Of 12v", I have explained my situation and the issues I am having, they have told me that it sounds like a FAULTY SOLAR REGULATOR, and the lid needs to be sent back to you for replacement under warranty. I have tried calling again, but as usual, there is no answer. There is still no reply to my emails, even after supplying you with the video you requested. I have posted this here, as I feel it gets a better chance of being seen. If I don't hear from you shortly, I will be taking it further. Regards Wayne.

2 answers
Sthnguy
Sthnguy

Welcome to the club of disgruntled consumers of the Kickass branded dc-dc charger Wayne....
Be prepared for a sticker for postage and a full refund...

Wayne
Wayne

Yep they sent the print out today, going to post tomorrow. Is this a common thing? Very DISSAPOINTED, hope I get a working replacement

Wayne H

Wayne Hasked

Australian Direct

Using solar panel charging Is there a way of wiring to the crank battery so it can also be charged by solar after the auxiliary battery is fully charged through the dc to dc charger?

3 answers
Australian Direct
Klaeton S.Australian Direct

Hi Wayne, unfortunately the only way to do this is to swap the input and output Anderson plugs over so that the DCDC charger will output the solar charge to your main battery. There is no way to get the DCDC to automatically charge the start battery once the secondary battery, you will need to change it over manually. Remember you will also need to change the battery mode on the charger to the appropriate mode to suit your start battery.

Wayne H
Wayne H

Thanks for a quick response. What I was thinking of putting in a double anderson plug at the solar input of my Kickass DC to DC charger which is in the back of my Pajero and running a wire from the double anderson plug to the crank battery and installing a solar charge controller close to the crank battery. I 'm sick of both batteries loosing charge very quickly due to all the computer stuff running in the background 24/7. Why I want to do this is because I cut a hole in my caravan carport roof above it's solar panel and replaced it with clear Poly Carbon. Never had to worry about the caravan battery again while in storage.I would like to do likewise with the Pajero carport roof. Maybe its something that Australian Direct can look into? HAPPY TO LISTEN TO ANY IDEAS.

Australian Direct
Klaeton S.Australian Direct

Unfortunately splitting the output from your solar and running to both the DCDC charger and a separate solar regulator won't work, as the two charger units will confuse each other. If you're only going to be charging from solar, what you could do is have a 2-way change over switch on the output of your DCDC charger, and run one of the outputs from the changeover to your aux battery and the other to your start battery. That way you can switch the output over easily to charge whichever battery you need, whilst changing the battery mode on the charger of course. For this to work you will also need to put an isolator switch on the alternator input cable from your start battery, otherwise the heightened voltage from the solar charge will flow back through the alternator input and trigger alternator charging. You would be best off speaking to an auto-electrician to come up with the best way to do this.

Alan A.

Alan A.asked

Australian Direct

I have just set up my kickass 12v-12v charger with batt box and have sola panel hooked up to it the charger led flashes for about 14 times then goes out for awhile then flashes again is this normal

1 answer
Australian Direct
Klaeton S.Australian Direct

Hi Alan, in order to fix this, you will need to reset the unit. To do so, remove all inputs and outputs from the charger so that it is completely disconnected, wait about 30 seconds and reconnect the unit to your system. This will reset the charger and should fix the issue. If you continue to have dramas, please give us a call on 07 3123 4715 and we can assist further.

Get an answer from our members and Australian Direct representatives

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