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Reviewer Photos & Videos
JaredSouth East Queensland, QLD
- 8 reviews
- Online store
- Verified customer
Great quality products!
Installed kickass DCDC charger in fifth wheeler 6 months ago, easy to install and set up, works great charging from solar keeping the batteries full with no issues at all. Good quality product! Will purchase more products from Australian Direct in the future.
1 comment
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Vacuum sealer
Awesome product, bought last year and have used it so many times recently. Great that I can order from my local butcher and freeze or extend the freshness. Highly recommend this product
1 comment
Klaeton S.Australian Direct
Great to hear, thanks Mark!
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not a very happy experience
bought a evakool g75 fridge in november 2016 . failed in febuary 2020 with the explanation being it has no gas because of a leak somewhere.was taken to chinchilla service while under warranty because i thought it was taking to long to cool down, over an hour to bring it down 4 degrees with outside temp of 6 degrees with no fault found.this fridge was not in the back of a ute and no rough treatment as it is in a caravan that does not move however there is no warranty so i have to spend another thousand dollars to replace.asked the evakool service guy if you would expect a fridge to last more than 3 years and told he could not say. id have to say that i am not very happy with the product at this time and would not recommend
1 comment
Klaeton S.Australian Direct
Hey Rob,
Thanks for taking the time to write a review, we are sorry for the experience you have had.
Our EvaKool fridges are handled under the EvaKool Warranty and unfortunately we don't have much co... Read more
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Mark28AU
Be careful of buying the "Extreme Battery Box" Incredibly dangerous....
The facts are that the fridge slide went over a light lead coming out of one of the cigarette ports. There is no safety cut off on the battery box and the cord got so hot that set the milk crate on fire. I was incredibly lucky I saw the smoke so could put out before the whole family went up in smoke. Now 4 months later the DC/DC controller has stopped working which is only just over 2 years old but of course out of warranty. I spent a fortune on the best setup they had which has been a massive mistake. I've always loved the products I have bought from Australian Direct for many years and just feel ripped off.
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Disappointed AussieGreater Melbourne (Metropolitan), VIC
Do not buy from this site!
Kick ass food vacuum. Failed to seal, failed to vacuum. Had to physically press down on unit for the vacuum to operate. Seal breaks apart easily one end. The one bag that it eventually worked on lost vacuum over night. Shop elsewhere.
1 comment
Klaeton S.Australian Direct
Hey there, thanks for taking the time to write a review we appreciate your feedback. I have had a look at your case and can see that we have tried to contact you numerous times and have no had a reply... Read more
back to emails or phone calls. Could you please get back in contact with us so that we are able to assist you :)Similar opinion? Write a review on ieatwords.com.au!
MalCentral Queensland, QLD
Jumper cables.
Jumper cables arrived today, quick service and great product. Great company to deal with. All products I have bought are still going strong. Highly recommended if your looking for tough equipment.
1 comment
Klaeton S.Australian Direct
Thanks Mal!
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Tim StauntonGladstone
- 2 reviews
The Ultimate Dual Battery System Education Video
We just watched the - "The Ultimate Dual Battery System Education Video" in full from start to finish. 1 Hour 6 minutes and 51 seconds. Thought I would get bored within the first five minutes as with other similar videos on the same general topics. Whereas others included personal feeling over and over again. This Video was Soooooo informative and explained the whole steps with examples and different ways to complete a specific task. The time went in a flash.
Thank-you for taking the time to complete the Video. Great effort. Well Done.
1 comment
Klaeton S.Australian Direct
Awesome! Thanks Tim.
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Great Service
Have purchased two products now, a BCDC battery charger and a battery box, for two separate installs, great service and price, fast shipping. The pre wired versions of the products make it easy to wire everything up as well.
1 comment
Klaeton S.Australian Direct
Hey Stuart, glad to hear you are enjoying your products! Thanks for taking the time to leave a review.
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The reviewer stated that an incentive was offered for this review
Prices
love kickass stuff but prices have steadily crept up in the last 6 months ;-( please get the prices down again, and help the aussie battler, cheers guys, and keep producing!
2 comments
Klaeton S.Australian Direct
Hey mate! We feel you. Unfortunately the situation overseas has meant a huge increase in the cost of shipping, parts, manufacturing and low stock levels. We've been unable to absorb these extra costs ... Read more
whilst ensuring we can keep our staff employed during these uncertain times. We sincerely apologise and hope you can understand. Kind Regards, The Australian Direct Teamno worries guys, appreciate your products, and help! cheers!
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Great products
If the fridge slide is as good as my battery set up I got a few years ago I will be happy.
Would buy more but I’m married,I think that may explain why I don’t.
1 comment
Klaeton S.Australian Direct
Thanks for the review Fred!
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Terry S.Illawarra, NSW
poor warranty service
I purchased a red box 12v battery power supply unit and the DCDC charger stopped recharging the battery through the vehicle or my solar panel. The unit was returned over a month ago and the response to my concerns have remained unanswered. My request for a refund has not been met. A $1,500 boat anchor that is now not even in my possession. This company needs to focus on customer service and communication. Poor show for a promise to give customer satisfaction.
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LukeMonash 2904, ACT
Kickass agm battery/20amp charger
Bought 2x 120amp Kickass agm battery’s and a 20amp kickass charger,
Had an issue with one of the battery’s and they have been more than helpful in resolving the issue.
Can’t rate them highly enough.
Would recommend and happy to support an Australian company.
1 comment
Klaeton S.Australian Direct
Thanks for taking the time to leave a review Luke!
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Amanda C.Greater Melbourne (Outer), VIC
WARRANTY MEANS NOTHING
we bought a unizone fridge 6 months ago. It has been playing up so we bought a new battery. the fridge is faulty. we lost a fridge full of food. The Warranty means nothing - they are trying to tell us how to fix it over the phone. It still doesnt work. disgusting customer service and i would not recommend Australian Direct or their products to anyone
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RobSouth West, WA
Super Fridges
Purchased 2 40 litre fidges to use one for Fridge and one for Freezer light weight really good quality and just perfect for my needs have run for two weeks love them
1 comment
Klaeton S.Australian Direct
Hey Rob, glad to hear you're enjoying your fridges! Thanks for taking the time to leave a review.
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MarkTasmania
- Online store
- Verified customer
Warranty claims a farce
Bought a kickass extreme battery box and the DC to DC charger will not operate on solar, I purchased a new solar panel on the off chance mine was not right but it makes no difference. Is a faulty unit and I've had 4 different people email me, and not one returned call, I've rang 3 times and just getting a run around. Absolute disgrace.
2 comments
Wow ! Maybe coincidence, but after this review i have a response and unit is being replaced, cant say it was a pleasant experience, more than happy with my other kickass products and loving my new du... Read more
al zone fridge, but still left a sour taste the way it was handledAnd here we go again, the replacement charger they sent me does exactly the same thing as the original one that was faulty ffs. We'll see how long this takes to get resolved THIS time
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DanielSydney, NSW
- 2 reviews
Excellent little oven
After looking at the opposition’s ovens I decided on the KickAss Travel Oven as the price was within my budget.
Best Buy ever!!!
Great finished and well put together. At 180 degrees I could still pick it up.
Love the sprung door lock.
Can’t believe how much food it can cook. The Anderson plug is great as my first trip was thru some rugged terrain and it didn’t skip a beat.
Roast turkey and veg came out perfect first time round.
Pasta bake on 2nd trip was also great.
Looking forward to trying more recipes soon.
1 comment
Klaeton S.Australian Direct
That's great to hear Daniel, we're stoked you're loving it! Thanks for the awesome review!
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Kurt D.South East Queensland, QLD
Awesome fridge 75L
Most everything I've bought through Australian direct has been awesome. You can tell that they have put some actual thought into their products and what people actually use them for. The one issue that I’ve been having is with the fridge baskets they seem they tend to rust quite quickly on their base. I’ve had a replacement set sent to me which I was more than happy about but they also were starting to show signs of rust.
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CobblyThornlands
- 3 reviews
- Online store
- Verified customer
Runs so hot you can't touch it without getting burnt!!
KICKASS DCDC MPPT Solar Battery Charger 12V-24V 25A Pre-wired Anderson. Unit ran far too hot with or without solar connected. After many chat sessions describing wiring which was basically all correct apart from initial temp wire not on negative terminal was told that running hot is normal for this small unit. Tried with two solar setups which both threw up overvoltage errors while driving - unit only handles solar panels less than 23v. Was told must be faulty solar panels, both were brand new and rated to work with this charger. I asked to ret...Read more
urn the unit for a refund but was told no, the unit is normal. Great customer service - NOT. Brought an Enerdrive 12V 40A DC2DC+ Battery Charger - excellent product, has an internal fan for cooling and can handle solar panels up to 40v.Similar opinion? Write a review on ieatwords.com.au!
Michelle T.Tasmania
- 3 reviews
Good quality products & great service!!
First purchase was the KickAss shower tent, had a few queries regarding express delivery and the online chat service was fantastic and very helpful. Item arrived in a good time! Good quality product at a great price.
Received a $20 voucher recently so I have now just purchased the Hot Shower System! Can't wait to use this on our upcoming trip!
1 comment
Klaeton S.Australian Direct
Awesome, thanks Michelle!
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- Online store
- Verified customer
Good quality at a good price
Have a dc dc charger, 170ah slimline battery and fridge. Can't fault any of the equipment. Extremely high quality. I have just bought a further fridge cage and fridge slide.
1 comment
Klaeton S.Australian Direct
Thanks for the review Thomas, that's great to hear!
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Questions & Answers
stuartasked
Hi
Can you ship over the ditch or do you have a distributor in NZ.?
Regards
Stuart
2 answers
pretty sure they ship world wide
Klaeton S.Australian Direct
Hi Guys, unfortunately, for the time being, we are only available in Australia.
Frabs Basked
How long will a kickass portable battery pack be able to power the premium led light kit included in the kit? I plan to do 4 nights camping and using only that for lighting
1 answer
Klaeton S.Australian Direct
Hi, thanks for your query! It depends on the dimmer setting you run it on and if you are using all elements of the kit. On max power it will last about 4 hours. Hope this helps. Please don't hesitate to contact our customer service team on 07 3123 4715 if we can assist you any further :)
Wesasked
Hi guys, my missus bought me the IDC25 Battery charger and I would like to know if when putting anderson plugs on the wires do you just run extra wires from the single earth wire to accommodate the wires needed for the plug?
2 answers
Klaeton S.Australian Direct
Hi Mate, yes you will just have to splice the main earth 3 ways. Please don't hesitate to contact our customer service team on 0731234715 with any further queries.
When you say splice I take it you dont use solder in case it transfers heat to the circuit board.
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Klaeton S.Australian Direct
Great to hear Jared, thanks for the review!