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Reviews

4.2

26 reviews
5
(19)
4
(1)
3
(1)
2
(1)
1
(4)
  • Product Quality
    4.4 (14)
  • Return Claim MadeYes (2) · No (10)
  • Customer Service
    4.2 (13)
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Big trev

Big trevSydney, NSW

  • 2 reviews

Warranty claim

published

Fridge warranty instead of a simple 5min call i had a week of 1 email a day to sort it out missed out on holidays with family to only get the fridge back after new year with missing screws very disappointed



Customer Service
Product Quality
Return Claim MadeYes
Store LocationOn line
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Stuart McDougall

Stuart McDougallGreater Melbourne (Outer), VIC

Awesome products good service

published

Everything I have ordered was fantastic and as advertised I have highly recommended Australian direct to my friends and relatives some of who are happy as well keep up the good work looking forward to ordering something else soon

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks for the great feedback Stuart!

Russell Phillips

Russell PhillipsSouth East Queensland, QLD

great quality

published

Great quality and easy to install, the on line video tips are very helpful.
for me it is great also that I can drop into there Wearhouse for pick ups.
I will be using there produce again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKunda Park
See all answers
1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks for the awesome feedback Russell, we look forward to dealing with you again!

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Evan

Evan

  • 2 reviews

Great people great products.

published

Thanks Klaeton for your help the fridge is perfect for my needs. Installed both side awnings on my son's and my vehicle. Will definitely be back to get more from them.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAustralian Direct Showroom
See all answers
1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Evan! No worries mate, glad we could help! Be sure to send us some pics :)

Roger

RogerSouth East Queensland, QLD

  • 2 reviews

I love people who are enthusiastic about their business.

published

Picked up at warehouse. Loved the enthusiasm by owner Klaeton Sheehan. He was continually promoting products and upselling. No wonder this business is successful! Staff also enthusiastic and professional. Great!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKunda Park. Sunshine Coast.
See all answers

Faulty Product Useless Warranty

published

Wouldnt advise any body buy a deep cycle battery from this company.Warranty claims are made incredibly hard with what they request before considering a claim. If it is approved they again make it harder to get a refund on a faulty product . 5 year warranty is useless if the customer has the burden of testing & proving the fact the item is faulty.

Customer Service
Product Quality
Return Claim MadeYes

Outstanding Service and Products.

published

The Products, the Postage and the pricing was oustanding, along with the helpful staff, I would not hesitate to recommend Australian Direct to friends and anyone looking for quality.
Thankyou very much.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct

Hi Mark, thank you so much for taking the time to leave a review. We strive very hard to provide a five star experience across our service. Recommendations go a long way so thank you!

Julie g

Julie gCentral Highlands and Goldfields, VIC

12 volt water pump

published

Perfect 12 volt water pump for our boat. Delivering great pressure to 4 different outlet's. Great value for money. Fast delivery. Good to see video sharing information about their pumps

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKickass direct
See all answers
1 comment
Australian Direct
Klaeton S.Australian Direct
51CKGU

51CKGUNorthern Region, NSW

  • 2 reviews

Best thing since sliced bread

published

Needed a quality battery charger as I'm on the road for 12months and don't always have the best solar which leaves the batteries heavily drained at times. Hooked up the 20amp 8 stage charger and problem solved, batteries stay charged for longer now even in poor conditions. Absolutely love it, cheers Australian direct from #51CKGU

Customer Service
Product Quality
Store LocationSunshine coast warehouse
1 comment
Australian Direct
Klaeton S.Australian Direct
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Mike

MikeSouth East Queensland, QLD

First time experiance

published

My first time purchasing all went well, no problems apart from the traffic on the Bruce Highway
But that’s not their fault is it will deal again. Thanks for the Service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPick up Kunda Park
See all answers
1 comment
Australian Direct
Klaeton S.Australian Direct

Hi Mike, glad your first experience was a good one! That Bruce Highway can sure be a bit of a pain. You are very welcome for the service, we look forward to seeing you again soon.

Great service and great product

published

Today I visited the warehouse at Kunda Park not realising that i should placed an order. All good the boys asked me what i was looking for told me it was all instock. I made the phone call and immediatley the order was processed and received straight away. On top of the quick service despite the fact I had just walked in a minute ago the boys gave me the time i needed and also offered very good advice for the product purchased. They delivered on product and service and now I'm going to have a kickass time on my Easter holiday confidentley knowing i have all my power requirements sorted.

Thanks Australian Direct.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKunda Park
See all answers
1 comment
Australian Direct
Klaeton S.Australian Direct

Glad to hear the process was easy for you! We apologise we do not have a shopfront at present, but we are working on it ;) Stand by for end of June!

Excellent Product and Service

published

Hi, just wanted to thank you so much for the excellent service and product with the fridge freezer I bought.
I did a lot of homework before deciding which brand to buy and kept coming back to your KickAss.
It arrived today and I am very impressed with the quality of the product. Everything arrived that was supposed to be in the box and the cap was a very nice surprise.
I am now eager have it in operation over our Easter Holidays camping trip.
Thank you so much again. Your product and customer service with constant updates, the Invoice and fast freight should be commended.
I wish you every success with your business and would not hesitate to buy from you again.
Kind regards
Debbie

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEBay
See all answers
1 comment
Australian Direct
Klaeton S.Australian Direct
david

davidWide Bay-Burnett, QLD

Still waiting after 3 months

published

Still waiting after 3 months for 100lt dz and some one can walk in and plck one up of you straight away nice of you for makeing me wait and still waiting not happy

1 comment
Australian Direct
Klaeton S.Australian Direct
Anthea Green

Anthea GreenDarling Downs, QLD

Great Product & Service

published

Just picked up a dual zone 100 lt fridge/ Freezer from Kickass / Australian Direct on the Sunshine Coast.
The fridge is exactly what we have been chasing.
Love the idea of using the same plug for household 240v and the Landcruiser 200 series.
Great concept with the phone app. Can keep an eye on the fridge functions while driving.
Kept the catch cold during the trip home and the beer colder.
The DZ 100 lt would be a great asset for anyone who is after a travel fridge/ freezer.

Customer Service
Product Quality
Store LocationKickass Sunshine Coast
1 comment
Australian Direct
Klaeton S.Australian Direct

Morning Anthea, Thank you so much for taking time to leave this review! Sounds like it really fulfilled your travel needs. We would love to see some pictures of how you use. If you have any, take our Facebook page so we can check it out :)

Phillip Roberts

Phillip RobertsSouth East Queensland, QLD

Faulty item replaced

published

I had a problem with a item i purchased. I went to their store where i was met with friendly and competent staff. They replaced it promptly and with no fuss. Great service

Product Quality
Return Claim MadeNo
1 comment
Australian Direct
Klaeton S.Australian Direct
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Darryl

DarrylSouth East Queensland, QLD

  • 8 reviews

Very unimpressed purchases

published

Bought 2 items the same here in a fortnight, one for a friend and we have issues with Australia Post with deliveries so the consultant that rang said we'd label it "ok to leave" so they could drop it off, but he lied and by accident it was dropped off and was clearly marked on the label "Not to be left at all" so be advised anything that they say to you is not worth a cracker and now, will definitely not buy here again again, their credibility is completely shot with me, be warned.

2 comments
Australian Direct
Klaeton S.Australian Direct
Darryl
Darryl
Kookla

KooklaPerth, WA

  • 6 reviews
  • 2 likes

Excellent MPPT Solar Controller KickAss 20AMP

published

I have upgraded from a cheap solar controller to a 20 Amp Kickass MPPT controller. WOW should have done this when building my camper. Automatic solar controller Kickass lives up to their name.

2 comments
Australian Direct
Klaeton S.Australian Direct

Thanks for the rippa review Kookla! We appreciate your product feedback and are so glad you're stoked with your new MPPT.

Kookla
Kookla

How can I upload a photo of this controller in action, cheers

The best

published

Cheapest price I could find excellent service and very fast shipping for a top product I will be coming back

1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks Peter! This is awesome feedback. We pride ourselves on quality, value & customer service :) Have a great day

Quick efficient, friendly service

published

Needed new deep cycle batteries for stand alone power.
Order taken by Joe with comprehensive knowledge of products available.
Within five days batteries arrived and system was running again.
Price was more than competitive, even with freight.
Best warranty I could find.
Fantastic service. Even bonus battery cables.

1 comment
Australian Direct
Klaeton S.Australian Direct

Awesome! Thanks so much for such positive feedback. We are so happy you appreciate the products, service and warranties- we work hard to have the best!

Ririwai

RiriwaiMelbourne

Great product

published
1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks for the 5 star review Ririwai! We appreciate all your feedback and are so glad you love our easy video tutorials. Happy camping bud!

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Questions & Answers

David R.

David R.asked

Physical store

Closest dealer to Bundaberg qld please

1 answer
Australian Direct
Klaeton S.Australian Direct

Hi David,

Unfortunately, as we are only an online store, we do not have dealers or stores, my apologies for any inconvenience. If you wish to make a purchase, this can either be completed at our online checkout or over the phone, and we can ship the products to you.

Hope this helps!

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