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Big trevSydney, NSW
- 2 reviews
Warranty claim
Fridge warranty instead of a simple 5min call i had a week of 1 email a day to sort it out missed out on holidays with family to only get the fridge back after new year with missing screws very disappointed
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Stuart McDougallGreater Melbourne (Outer), VIC
Awesome products good service
Everything I have ordered was fantastic and as advertised I have highly recommended Australian direct to my friends and relatives some of who are happy as well keep up the good work looking forward to ordering something else soon
1 comment
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Russell PhillipsSouth East Queensland, QLD
great quality
Great quality and easy to install, the on line video tips are very helpful.
for me it is great also that I can drop into there Wearhouse for pick ups.
I will be using there produce again.
1 comment
Klaeton S.Australian Direct
Thanks for the awesome feedback Russell, we look forward to dealing with you again!
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Evan
- 2 reviews
Great people great products.
Thanks Klaeton for your help the fridge is perfect for my needs. Installed both side awnings on my son's and my vehicle. Will definitely be back to get more from them.
1 comment
Klaeton S.Australian Direct
Hey Evan! No worries mate, glad we could help! Be sure to send us some pics :)
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RogerSouth East Queensland, QLD
- 2 reviews
I love people who are enthusiastic about their business.
Picked up at warehouse. Loved the enthusiasm by owner Klaeton Sheehan. He was continually promoting products and upselling. No wonder this business is successful! Staff also enthusiastic and professional. Great!
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Faulty Product Useless Warranty
Wouldnt advise any body buy a deep cycle battery from this company.Warranty claims are made incredibly hard with what they request before considering a claim. If it is approved they again make it harder to get a refund on a faulty product . 5 year warranty is useless if the customer has the burden of testing & proving the fact the item is faulty.
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Outstanding Service and Products.
The Products, the Postage and the pricing was oustanding, along with the helpful staff, I would not hesitate to recommend Australian Direct to friends and anyone looking for quality.
Thankyou very much.
1 comment
Klaeton S.Australian Direct
Hi Mark, thank you so much for taking the time to leave a review. We strive very hard to provide a five star experience across our service. Recommendations go a long way so thank you!
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Julie gCentral Highlands and Goldfields, VIC
12 volt water pump
Perfect 12 volt water pump for our boat. Delivering great pressure to 4 different outlet's. Great value for money. Fast delivery. Good to see video sharing information about their pumps
1 comment
Klaeton S.Australian Direct
Hi Julie, thanks for taking the time to leave a review! We don't often hear many experiences in a marine application so this is great feedback for us. We would really appriciate if you could send us t... Read more
hough a quick video of your set-up working to [email protected]Similar opinion? Write a review on ieatwords.com.au!
51CKGUNorthern Region, NSW
- 2 reviews
Best thing since sliced bread
Needed a quality battery charger as I'm on the road for 12months and don't always have the best solar which leaves the batteries heavily drained at times. Hooked up the 20amp 8 stage charger and problem solved, batteries stay charged for longer now even in poor conditions. Absolutely love it, cheers Australian direct from #51CKGU
1 comment
Klaeton S.Australian Direct
Hey 51CKGU, thanks for sharing the love! It is extremely good to hear our charger is helping with the health of your battery as well as keeping it fully charged. This is the kind of thing we love to h... Read more
ear, and thanks so much for sharing it for other customers to read!Similar opinion? Write a review on ieatwords.com.au!
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MikeSouth East Queensland, QLD
- Physical store
- Verified customer
First time experiance
My first time purchasing all went well, no problems apart from the traffic on the Bruce Highway
But that’s not their fault is it will deal again. Thanks for the Service
1 comment
Klaeton S.Australian Direct
Hi Mike, glad your first experience was a good one! That Bruce Highway can sure be a bit of a pain. You are very welcome for the service, we look forward to seeing you again soon.
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Great service and great product
Today I visited the warehouse at Kunda Park not realising that i should placed an order. All good the boys asked me what i was looking for told me it was all instock. I made the phone call and immediatley the order was processed and received straight away. On top of the quick service despite the fact I had just walked in a minute ago the boys gave me the time i needed and also offered very good advice for the product purchased. They delivered on product and service and now I'm going to have a kickass time on my Easter holiday confidentley knowing i have all my power requirements sorted.
Thanks Australian Direct.
1 comment
Klaeton S.Australian Direct
Glad to hear the process was easy for you! We apologise we do not have a shopfront at present, but we are working on it ;) Stand by for end of June!
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Debbie dAU
Excellent Product and Service
Hi, just wanted to thank you so much for the excellent service and product with the fridge freezer I bought.
I did a lot of homework before deciding which brand to buy and kept coming back to your KickAss.
It arrived today and I am very impressed with the quality of the product. Everything arrived that was supposed to be in the box and the cap was a very nice surprise.
I am now eager have it in operation over our Easter Holidays camping trip.
Thank you so much again. Your product and customer service with constant updates, the Invoice and fast freight should be commended.
I wish you every success with your business and would not hesitate to buy from you again.
Kind regards
Debbie
1 comment
Klaeton S.Australian Direct
Hi Debbie, thank you so much for sharing such high regards of our products and customer service. This is exactly what we strive for as a business and it is so great to see this transfer into customer ... Read more
experiences. We sincerely hope to continue providing you with products and services to fulfil your many trips in life. Enjoy your easter holidays! Feel free to tag us in some holiday snaps on social media while you're away too :)Similar opinion? Write a review on ieatwords.com.au!
davidWide Bay-Burnett, QLD
Still waiting after 3 months
Still waiting after 3 months for 100lt dz and some one can walk in and plck one up of you straight away nice of you for makeing me wait and still waiting not happy
1 comment
Klaeton S.Australian Direct
Hi David, we apologise for the inconvenience of having to wait three months for your fridge, when items such as fridges sell out, the lead time of manufacturing and receiving new stock can take some t... Read more
ime. We do inform customers throughout this process to maintain complete transparency. I can assure you we have not deceived you in that our 100L Dual Zone fridge is out of stock. We do however receive a small number of fridges back on warranty for minor issues like a fan needing to be replaced, once the item is repaired we sell them as seconds stock. Currently this system is a first-in-best-dressed process depending on availability. These items are also only available for pick-up locally. You may have seen or heard of someone purchasing and picking up one of our seconds 100L Dual Zones. If you would like to know more about available seconds items for sale, please call our customer service team on (07)3123 4715. We update which items are available for sale on our Facebook page if you wanted to browse that way. Also, we are holding a seconds stock warehouse sale on the 6th of April if you wanted to check that out. Again, sorry for any inconvenience the delay in receiving your product may have caused. Please do not hesitate to contact us with any further questions.Similar opinion? Write a review on ieatwords.com.au!
Anthea GreenDarling Downs, QLD
Great Product & Service
Just picked up a dual zone 100 lt fridge/ Freezer from Kickass / Australian Direct on the Sunshine Coast.
The fridge is exactly what we have been chasing.
Love the idea of using the same plug for household 240v and the Landcruiser 200 series.
Great concept with the phone app. Can keep an eye on the fridge functions while driving.
Kept the catch cold during the trip home and the beer colder.
The DZ 100 lt would be a great asset for anyone who is after a travel fridge/ freezer.
1 comment
Klaeton S.Australian Direct
Morning Anthea, Thank you so much for taking time to leave this review! Sounds like it really fulfilled your travel needs. We would love to see some pictures of how you use. If you have any, take our Facebook page so we can check it out :)
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Phillip RobertsSouth East Queensland, QLD
Faulty item replaced
I had a problem with a item i purchased. I went to their store where i was met with friendly and competent staff. They replaced it promptly and with no fuss. Great service
1 comment
Klaeton S.Australian Direct
Hi Phillip,
Thanks so much for taking the time to share your experience with Australian Direct. Our products should operate to the quality standard we imply, so when something out of the ordinary does... Read more
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DarrylSouth East Queensland, QLD
- 8 reviews
Very unimpressed purchases
Bought 2 items the same here in a fortnight, one for a friend and we have issues with Australia Post with deliveries so the consultant that rang said we'd label it "ok to leave" so they could drop it off, but he lied and by accident it was dropped off and was clearly marked on the label "Not to be left at all" so be advised anything that they say to you is not worth a cracker and now, will definitely not buy here again again, their credibility is completely shot with me, be warned.
2 comments
Klaeton S.Australian Direct
Hi Darryl. We are sorry you were told the wrong information about the possibility of authority to leave, as this is not consistent with our policy due to the higher priced nature of our products. We d... Read more
on't believe this should cloud our credibility as this kind of miscommunication is a very rare occurrence. We always take feedback such as yours to continuously improve the business. Can we please just confirm that you have now received your products and they are functioning as expected?No it's not compared to what I've been using, I've just got another one through Trade Tools for about the same price without all your garbage about getting it delivered in a timely manner which I can'... Read more
t with Australia Direct, as I said that was my FINAL transaction and certainly won't be recommended by meSimilar opinion? Write a review on ieatwords.com.au!
KooklaPerth, WA
- 6 reviews
- 2 likes
- Physical store
- Verified customer
Excellent MPPT Solar Controller KickAss 20AMP
I have upgraded from a cheap solar controller to a 20 Amp Kickass MPPT controller. WOW should have done this when building my camper. Automatic solar controller Kickass lives up to their name.
2 comments
Klaeton S.Australian Direct
Thanks for the rippa review Kookla! We appreciate your product feedback and are so glad you're stoked with your new MPPT.
How can I upload a photo of this controller in action, cheers
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- Physical store
- Verified customer
The best
Cheapest price I could find excellent service and very fast shipping for a top product I will be coming back
1 comment
Klaeton S.Australian Direct
Thanks Peter! This is awesome feedback. We pride ourselves on quality, value & customer service :) Have a great day
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Quick efficient, friendly service
Needed new deep cycle batteries for stand alone power.
Order taken by Joe with comprehensive knowledge of products available.
Within five days batteries arrived and system was running again.
Price was more than competitive, even with freight.
Best warranty I could find.
Fantastic service. Even bonus battery cables.
1 comment
Klaeton S.Australian Direct
Awesome! Thanks so much for such positive feedback. We are so happy you appreciate the products, service and warranties- we work hard to have the best!
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RiriwaiMelbourne
Great product
I bought a 300 watt fold out panel x2 120ah batteries 1000 watt inverter and it was well worth the wait ive been testing them out in my shed to learn how to use them properly just plugging them up to my fridge until im confident to take them up to my property but i soon realised a mistake i made.. No volt meter or watts meter you run youre batteries down and you dont even knowit so i ordered some lol but i sure hope i didnt damage my shiny new panels when the dog chased the cats and knocked it of the deck on to the ground in short i recomend t...Read more
his company to every one their customer support and products are amazing im definitely staying a loyal customer as i will be going off grid soon and these products just work for my situation at a price i can afford.... Easy tutorials for installation no fuss no headaches just install and get on with your life keep up the great work guys1 comment
Klaeton S.Australian Direct
Thanks for the 5 star review Ririwai! We appreciate all your feedback and are so glad you love our easy video tutorials. Happy camping bud!
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Questions & Answers
David R.asked
Closest dealer to Bundaberg qld please
1 answer
Klaeton S.Australian Direct
Hi David,
Unfortunately, as we are only an online store, we do not have dealers or stores, my apologies for any inconvenience. If you wish to make a purchase, this can either be completed at our online checkout or over the phone, and we can ship the products to you.
Hope this helps!
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Klaeton S.Australian Direct
Thanks for the great feedback Stuart!