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Reviews

4.4

478 reviews
5
(372)
4
(36)
3
(12)
2
(10)
1
(48)
  • Product Quality
    4.6 (302)
  • Return Claim MadeYes (37) · No (322)
  • Shipping
    4.6 (217)
  • Customer Service
    4.2 (13)
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Mark

MarkSouth East Queensland, QLD

Disappointed

published
1 comment
Australian Direct
Klaeton S.Australian Direct
Wayne

WayneNorth-West & West coast, TAS

  • 2 reviews

perfect transaction

published

Thanks guys another great transaction purchased 2 120ah slim line batteries arrived in perfect condition and fast. Great job Guys keep up the great work fantastic store. This is my third purchase and all have been excellent products.

1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks Wayne!



Tim

Tim

  • 5 reviews

Great Buying Experience - Hopeless Warranty Response

published

Review collected in partnership with Australian Direct



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satisfied

published

It was what I wanted, and it was delivered on time, excellent. what else can I say,I t was what I wanted and it was delivered on time. cheers. Graham

Review collected in partnership with Australian Direct

Danny L.

Danny L.Perth, WA

Fantastic stuff

published

Received my kickass 75ltr fridge, battery box ad led light kit today! Very good quality product and fridge is working perfectly on 240v! Can’t wait to wire it up tomorrow to me 12v system and give it a run!

All received within a week to WA Geraldton, not even my small parcels are that quick! Awesome stuff guys keep it up!

2 comments
Australian Direct
Klaeton S.Australian Direct

Hey Danny! So happy to hear you are stoked with your items! Thanks for the great review mate!

Danny L.
Danny L.

No thank you klaeton, wired everything up on Saturday and works a treat on the 12v aswell very happy :)

RCHAL

RCHALSouth East Queensland, QLD

  • 2 reviews

Don't let it come to a warranty case, then you will be stuffed

published
Wal Elkin

Wal ElkinGreater Melbourne (Inner), VIC

this is better than good this is exellent 100L dual- zone fridge

published

very impressive for the price it was a gift, it has everything thank you. For a product that is so far ahead of any other fridge on the market keep up the good work regards wal

1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks for the awesome feedback! :)

Steve U

Steve UHunter Region, NSW

  • 3 reviews

Great service, quality products at good prices.

published

Courteous service, quick responses when a query is asked, quality products that can compete with anything on the market, competitive pricing. Website is easy to navigate through and help is always at hand if needed.

1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks Steve!

Review collected in partnership with Australian Direct

Bernard Jardine

Bernard JardineMurrumbidgee Region, NSW

Excellent service with immediate backup staff consultation. Very prompt delivery!

published

Excellent service with immediate staff back up consultation! Very prompt delivery!
Installation setup very clear. Happy with my first purchase of VSR Dual Sensing Relay
Kit! Will certainly deal with them in the future.

1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks Bernard!

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A++++

published

Purchased a 75L dual zone fridge and a triple adaptor Anderson plug. Package arrived in good time. Have been using the fridge 24/7 for the past month and have had zero problems. The Bluetooth control capabilities from my phone is brilliant too. I would definitely shop here again for another similar.

1 comment
Australian Direct
Klaeton S.Australian Direct

Awesome, thanks for the review Jackson!

Review collected in partnership with Australian Direct

Vince

VinceGreater Melbourne (Outer), VIC

Top fridge and slide, unbeatable warranty and great customer service.

published

Initially I sent an email requesting lead time as the 75L duel zone was on back order. I received a very swift response with an approximate ETA and follow up asking for my location so an accurate ETA could be calculated. I placed the order several days later and the delivery was exactly on time. I also ordered a fridge slide. the products are great, several uses now and no issues. well designed, sturdy and obviously the manufacturer has faith in it with a 5 year warranty. Very happy. I just ordered more electrical parts and I don't expect to be disappointed. Cheers guys.

1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks Vince!

Tony

TonySydney

  • 2 reviews

OK product for price

published

Post was poor with incorrect information given. Contacted Aus Direct, they didn't seem interested. Product was eventually delivered. Vacuum sealer bought does work, just. Must be warmed up first or will not seal. When contacted they did not seem interested.

Review collected in partnership with Australian Direct

Craig

CraigSydney, NSW

  • 2 reviews

Misleading!

published

Once completing order thinking all was good and order was on its way, 6 days later no goods! Told i had picked click and collet, what! I’m in NSW . Stung me for another $20. Good one Kickass. Clean up your site so it’s clear to all. Lost a customer here, hope your goods are better than your delivery options notice!

1 comment
Australian Direct
Klaeton S.Australian Direct

Disgusting warranty service

published
1 comment
Australian Direct
Klaeton S.Australian Direct

great customer service

published

Quick and easy to deal with. Products are all working as they should and the team were really helpful during the order process. Will purchase again in the near future.

1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks Matthew! We look forward to dealing with you again soon.

Review collected in partnership with Australian Direct

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Shockingly poor quality

published
1 comment
Australian Direct
Klaeton S.Australian Direct
Mr Ed

Mr EdSydney, NSW

KickAss - Over Delivers

published

Hi Guys,
Just got my awesome 75LT Fridge, battery and box. Delivery in only 1.5 working days, incredible. Everything exactly as expected. The Quality and features is well above all competitors. Will keep coming back for more toys, thanks.

1 comment
Australian Direct
Klaeton S.Australian Direct

Hey Mate! Thanks for the awesome review :) Look forward to hearing from you again.

Pat McKenna

Pat McKennaSouth East Queensland, QLD

Good customer service + supplied goods on time or ahead of delivery date

published

I have ordered several items thru them, and have not been disappointed with any of them. They keep the customer informed with delivery dates and information . good company to deal with

1 comment
Australian Direct
Klaeton S.Australian Direct

Thanks Pat!

Review collected in partnership with Australian Direct

Sylview

SylviewHunter Region, NSW

  • 2 reviews

What a great product! Very happy customer

published

Great battery set up with charger and inverter. Super compact product that works perfectly with my slide on camper. Additional 3solar panels are light and easy to set up.
Very happy that they managed to send it to me within a short time and well before Xmas. Great service and great communication!

1 comment
Australian Direct
Klaeton S.Australian Direct

Hey there! Thank you for the awesome review!

Review collected in partnership with Australian Direct

Lyndon

LyndonFar North Queensland, QLD

Timely delivery

published

Ordered a dual battery switch although it was initially out of stock but the delivery of the restocked item was spot on. The item went straight in and extremely happy with the switches performance.

Review collected in partnership with Australian Direct

Page 3 of 24
See all Australian Direct reviews

Questions & Answers

Wayne

Wayneasked

Australian Direct

Ok, I have contacted 'Home Of 12v", I have explained my situation and the issues I am having, they have told me that it sounds like a FAULTY SOLAR REGULATOR, and the lid needs to be sent back to you for replacement under warranty. I have tried calling again, but as usual, there is no answer. There is still no reply to my emails, even after supplying you with the video you requested. I have posted this here, as I feel it gets a better chance of being seen. If I don't hear from you shortly, I will be taking it further. Regards Wayne.

2 answers
Sthnguy
Sthnguy

Welcome to the club of disgruntled consumers of the Kickass branded dc-dc charger Wayne....
Be prepared for a sticker for postage and a full refund...

Wayne
Wayne

Yep they sent the print out today, going to post tomorrow. Is this a common thing? Very DISSAPOINTED, hope I get a working replacement

Wayne H

Wayne Hasked

Australian Direct

Using solar panel charging Is there a way of wiring to the crank battery so it can also be charged by solar after the auxiliary battery is fully charged through the dc to dc charger?

3 answers
Australian Direct
Klaeton S.Australian Direct

Hi Wayne, unfortunately the only way to do this is to swap the input and output Anderson plugs over so that the DCDC charger will output the solar charge to your main battery. There is no way to get the DCDC to automatically charge the start battery once the secondary battery, you will need to change it over manually. Remember you will also need to change the battery mode on the charger to the appropriate mode to suit your start battery.

Wayne H
Wayne H

Thanks for a quick response. What I was thinking of putting in a double anderson plug at the solar input of my Kickass DC to DC charger which is in the back of my Pajero and running a wire from the double anderson plug to the crank battery and installing a solar charge controller close to the crank battery. I 'm sick of both batteries loosing charge very quickly due to all the computer stuff running in the background 24/7. Why I want to do this is because I cut a hole in my caravan carport roof above it's solar panel and replaced it with clear Poly Carbon. Never had to worry about the caravan battery again while in storage.I would like to do likewise with the Pajero carport roof. Maybe its something that Australian Direct can look into? HAPPY TO LISTEN TO ANY IDEAS.

Australian Direct
Klaeton S.Australian Direct

Unfortunately splitting the output from your solar and running to both the DCDC charger and a separate solar regulator won't work, as the two charger units will confuse each other. If you're only going to be charging from solar, what you could do is have a 2-way change over switch on the output of your DCDC charger, and run one of the outputs from the changeover to your aux battery and the other to your start battery. That way you can switch the output over easily to charge whichever battery you need, whilst changing the battery mode on the charger of course. For this to work you will also need to put an isolator switch on the alternator input cable from your start battery, otherwise the heightened voltage from the solar charge will flow back through the alternator input and trigger alternator charging. You would be best off speaking to an auto-electrician to come up with the best way to do this.

Alan A.

Alan A.asked

Australian Direct

I have just set up my kickass 12v-12v charger with batt box and have sola panel hooked up to it the charger led flashes for about 14 times then goes out for awhile then flashes again is this normal

1 answer
Australian Direct
Klaeton S.Australian Direct

Hi Alan, in order to fix this, you will need to reset the unit. To do so, remove all inputs and outputs from the charger so that it is completely disconnected, wait about 30 seconds and reconnect the unit to your system. This will reset the charger and should fix the issue. If you continue to have dramas, please give us a call on 07 3123 4715 and we can assist further.

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