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MarkSouth East Queensland, QLD
Disappointed
Purchased nearly $3000 of various product. Arrived promptly. Premium Duel battery set up, 75 lt fridge,solar plus misc.
Problem 1. Plug the fridge in to battery using the 12 volt Anderson lead only to find the positive wire is connected to the negative pin and vise versa so the Anderson plug needs to be dismantled and rectified to the correct position. Problem 2.
The duel battery set up. Done by the book/video. DCDC charger won't work after vehicle warms up. Contact Tek support and now have to wire in blue ignition wire under the battery box...Read more
lid to by pass the ignition. Done by professional and still doesn't work. Lodge a warranty claim, 2 weeks now and no joy, received an email to return the charger so now it has to be completely disconnected by a professional so it can be returned, calls to the tek department, 3 days I've now been waiting for a reply, nothing. Emails to request a call from tek no call. I'm over it. Problem 3. 150w slim line solar panels. 2nd day the black cover falls of the control box and the Anderson plug that is glued to the panel back falls off. Been 1 month into a round oz trip and not that about the gear.
1 comment
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WayneNorth-West & West coast, TAS
- 2 reviews
- Online store
- Verified customer
perfect transaction
Thanks guys another great transaction purchased 2 120ah slim line batteries arrived in perfect condition and fast. Great job Guys keep up the great work fantastic store. This is my third purchase and all have been excellent products.
1 comment
Klaeton S.Australian Direct
Thanks Wayne!
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Tim
- 5 reviews
- Online store
- Verified customer
Great Buying Experience - Hopeless Warranty Response
The item was as advertised and delivered quickly. I purchased it for work and it had all of the options I needed in a very portable package. When I went to use the device, I discovered it was faulty - no 240v output and the DC output cut out. I would have thought Australian Direct would have shipped the item back ASAP and replaced it immediately on confirmation of the fault. But no. I had to submit photos and a video first. After reviewing these (a number of days passed) they then said they would arrange a courier pick-up so they could examine ...Read more
the machine. They forgot to do that and after I contacted them, they gave me details so I could send the unit via Aus Post. Since then, I have heard nothing. I have been without this item for nearly a month. Be warned - buying from these guys is probably OK if everything works. If not, you take your chances. Addendum: Item arrived back but still unable to provide a decent 12v output to charge DJI batteries. Requested a refund. Heard nothing.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Australian Direct
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- Online store
- Verified customer
satisfied
It was what I wanted, and it was delivered on time, excellent. what else can I say,I t was what I wanted and it was delivered on time. cheers. Graham
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Review collected in partnership with Australian Direct
Danny L.Perth, WA
Fantastic stuff
Received my kickass 75ltr fridge, battery box ad led light kit today! Very good quality product and fridge is working perfectly on 240v! Can’t wait to wire it up tomorrow to me 12v system and give it a run!
All received within a week to WA Geraldton, not even my small parcels are that quick! Awesome stuff guys keep it up!
2 comments
Klaeton S.Australian Direct
Hey Danny! So happy to hear you are stoked with your items! Thanks for the great review mate!
No thank you klaeton, wired everything up on Saturday and works a treat on the 12v aswell very happy :)
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RCHALSouth East Queensland, QLD
- 2 reviews
- Online store
- Verified customer
Don't let it come to a warranty case, then you will be stuffed
I've bought a battery and smart charger in December 2022. Delivery was prompt and everything looked good. But the smart charger had a problem to charge two of my deep cycle wet cells batteries. It stuck on stage 4 and cooked the batteries literally up. I did send it back to the warranty team and they told me that my batteries are probably not good anymore and the charger is fine. After getting back the charger I tried the same on a brand new deep cycle wet cell battery and it had the same result. It stuck on stage 4 and started cooking the batt...Read more
ery. My friend recommended the kickass products even for a higher price. I learned my part and will not recommend any of my clients or friends this company. As long everything works fine, its great, but when it comes to claims the customer service and warranty team is worth just one starSimilar opinion? Write a review on ieatwords.com.au!
Wal ElkinGreater Melbourne (Inner), VIC
this is better than good this is exellent 100L dual- zone fridge
very impressive for the price it was a gift, it has everything thank you. For a product that is so far ahead of any other fridge on the market keep up the good work regards wal
1 comment
Klaeton S.Australian Direct
Thanks for the awesome feedback! :)
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Steve UHunter Region, NSW
- 3 reviews
- Online store
- Verified customer
Great service, quality products at good prices.
Courteous service, quick responses when a query is asked, quality products that can compete with anything on the market, competitive pricing. Website is easy to navigate through and help is always at hand if needed.
1 comment
Klaeton S.Australian Direct
Thanks Steve!
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Review collected in partnership with Australian Direct
Bernard JardineMurrumbidgee Region, NSW
Excellent service with immediate backup staff consultation. Very prompt delivery!
Excellent service with immediate staff back up consultation! Very prompt delivery!
Installation setup very clear. Happy with my first purchase of VSR Dual Sensing Relay
Kit! Will certainly deal with them in the future.
1 comment
Klaeton S.Australian Direct
Thanks Bernard!
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Find out how Australian Direct compares to other Camping Shops
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- Online store
- Verified customer
A++++
Purchased a 75L dual zone fridge and a triple adaptor Anderson plug. Package arrived in good time. Have been using the fridge 24/7 for the past month and have had zero problems. The Bluetooth control capabilities from my phone is brilliant too. I would definitely shop here again for another similar.
1 comment
Klaeton S.Australian Direct
Awesome, thanks for the review Jackson!
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Review collected in partnership with Australian Direct
VinceGreater Melbourne (Outer), VIC
Top fridge and slide, unbeatable warranty and great customer service.
Initially I sent an email requesting lead time as the 75L duel zone was on back order. I received a very swift response with an approximate ETA and follow up asking for my location so an accurate ETA could be calculated. I placed the order several days later and the delivery was exactly on time. I also ordered a fridge slide. the products are great, several uses now and no issues. well designed, sturdy and obviously the manufacturer has faith in it with a 5 year warranty. Very happy. I just ordered more electrical parts and I don't expect to be disappointed. Cheers guys.
1 comment
Klaeton S.Australian Direct
Thanks Vince!
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TonySydney
- 2 reviews
- Online store
- Verified customer
OK product for price
Post was poor with incorrect information given. Contacted Aus Direct, they didn't seem interested. Product was eventually delivered. Vacuum sealer bought does work, just. Must be warmed up first or will not seal. When contacted they did not seem interested.
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Review collected in partnership with Australian Direct
CraigSydney, NSW
- 2 reviews
Misleading!
Once completing order thinking all was good and order was on its way, 6 days later no goods! Told i had picked click and collet, what! I’m in NSW . Stung me for another $20. Good one Kickass. Clean up your site so it’s clear to all. Lost a customer here, hope your goods are better than your delivery options notice!
1 comment
Klaeton S.Australian Direct
Hi Craig,
We're sorry for the confusion. Upon checkout, we list shipping options for your order, as well as a click and collect option for customers who wish to collect from our Kunda Park warehouse.... Read more
We do state on this option that the item must be collected directly from our warehouse here on the Sunshine Coast in Queensland, as we do not have any shops or dealerships around Australia. We really apologise for the inconvenience this has caused you Craig.Similar opinion? Write a review on ieatwords.com.au!
Disgusting warranty service
Only put one star because it wouldn't let me leave no star. I wouldn't buy from this company again. After waiting 6 weeks for a warranty claim i demanded a refund on a battery. I sent over 25 emails and made numerous phone calls with no luck. They even tried to blame tnt for not picking up the item. I got passed around from person to person and jumped thru their warranty hoops, getting frustrated. I needed this battery for Xmas, 1st phone call late November. I will NEVER shop with you again. I brought a black texta and covered up your logo ...Read more
so no one sees who I purchased from. Your phone etiquette was disgusting and non professional, no one deserves to be hung up on. As you can see I'm very angry, if I could get a refund on all items purchased I would. Do not try for a warranty, just get a full refund.1 comment
Klaeton S.Australian Direct
Hi Steve, thank you for reaching out to us again.
We felt it important that we address your review as it is upsetting that you are not satisfied with our customer service.
Our staff work really hard ... Read more
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- Online store
- Verified customer
great customer service
Quick and easy to deal with. Products are all working as they should and the team were really helpful during the order process. Will purchase again in the near future.
1 comment
Klaeton S.Australian Direct
Thanks Matthew! We look forward to dealing with you again soon.
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Review collected in partnership with Australian Direct
Find out how Australian Direct compares to other Camping Shops
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Shockingly poor quality
.. their supposedly top of the line 1200w inverter blew up with first use (which was a with a 150w coffee Grinder)
I installed correctly (professionally as per their instructions) A loud pop and it never worked again..
You can’t even replace the fuses on the thing without sending it back halfway across the country....
To make matters worse it happend on New Year’s Eve.. completely ruining my long planned in advance annual getaway...
It’s been a week now since I have sent it back and I’m yet to even hear from a real human!!!! Let along h...Read more
ave I heard anything about how I will be compensated... I don’t want a replacement product, and I want more than my money back for the time and funds I have wasted paying someone to install this terrible device on my vehicle1 comment
Klaeton S.Australian Direct
Hi Dan,
We have successfully received your inverter at our warehouse, and the cost of your inverter has been passed onto our accounts team to be refunded. Please allow up to 48 hours for the funds to... Read more
clear after the refund has been processed. We really apologise for the inconvenience this has caused you.Similar opinion? Write a review on ieatwords.com.au!
Mr EdSydney, NSW
KickAss - Over Delivers
Hi Guys,
Just got my awesome 75LT Fridge, battery and box. Delivery in only 1.5 working days, incredible. Everything exactly as expected. The Quality and features is well above all competitors. Will keep coming back for more toys, thanks.
1 comment
Klaeton S.Australian Direct
Hey Mate! Thanks for the awesome review :) Look forward to hearing from you again.
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Pat McKennaSouth East Queensland, QLD
- Online store
- Verified customer
Good customer service + supplied goods on time or ahead of delivery date
I have ordered several items thru them, and have not been disappointed with any of them. They keep the customer informed with delivery dates and information . good company to deal with
1 comment
Klaeton S.Australian Direct
Thanks Pat!
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Review collected in partnership with Australian Direct
SylviewHunter Region, NSW
- 2 reviews
- Online store
- Verified customer
What a great product! Very happy customer
Great battery set up with charger and inverter. Super compact product that works perfectly with my slide on camper. Additional 3solar panels are light and easy to set up.
Very happy that they managed to send it to me within a short time and well before Xmas. Great service and great communication!
1 comment
Klaeton S.Australian Direct
Hey there! Thank you for the awesome review!
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Review collected in partnership with Australian Direct
LyndonFar North Queensland, QLD
- Online store
- Verified customer
Timely delivery
Ordered a dual battery switch although it was initially out of stock but the delivery of the restocked item was spot on. The item went straight in and extremely happy with the switches performance.
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Review collected in partnership with Australian Direct
Questions & Answers
Wayneasked
Ok, I have contacted 'Home Of 12v", I have explained my situation and the issues I am having, they have told me that it sounds like a FAULTY SOLAR REGULATOR, and the lid needs to be sent back to you for replacement under warranty. I have tried calling again, but as usual, there is no answer. There is still no reply to my emails, even after supplying you with the video you requested. I have posted this here, as I feel it gets a better chance of being seen. If I don't hear from you shortly, I will be taking it further. Regards Wayne.
2 answers
Welcome to the club of disgruntled consumers of the Kickass branded dc-dc charger Wayne....
Be prepared for a sticker for postage and a full refund...
Yep they sent the print out today, going to post tomorrow. Is this a common thing? Very DISSAPOINTED, hope I get a working replacement
Wayne Hasked
Using solar panel charging Is there a way of wiring to the crank battery so it can also be charged by solar after the auxiliary battery is fully charged through the dc to dc charger?
3 answers
Klaeton S.Australian Direct
Hi Wayne, unfortunately the only way to do this is to swap the input and output Anderson plugs over so that the DCDC charger will output the solar charge to your main battery. There is no way to get the DCDC to automatically charge the start battery once the secondary battery, you will need to change it over manually. Remember you will also need to change the battery mode on the charger to the appropriate mode to suit your start battery.
Thanks for a quick response. What I was thinking of putting in a double anderson plug at the solar input of my Kickass DC to DC charger which is in the back of my Pajero and running a wire from the double anderson plug to the crank battery and installing a solar charge controller close to the crank battery. I 'm sick of both batteries loosing charge very quickly due to all the computer stuff running in the background 24/7. Why I want to do this is because I cut a hole in my caravan carport roof above it's solar panel and replaced it with clear Poly Carbon. Never had to worry about the caravan battery again while in storage.I would like to do likewise with the Pajero carport roof. Maybe its something that Australian Direct can look into? HAPPY TO LISTEN TO ANY IDEAS.
Klaeton S.Australian Direct
Unfortunately splitting the output from your solar and running to both the DCDC charger and a separate solar regulator won't work, as the two charger units will confuse each other. If you're only going to be charging from solar, what you could do is have a 2-way change over switch on the output of your DCDC charger, and run one of the outputs from the changeover to your aux battery and the other to your start battery. That way you can switch the output over easily to charge whichever battery you need, whilst changing the battery mode on the charger of course. For this to work you will also need to put an isolator switch on the alternator input cable from your start battery, otherwise the heightened voltage from the solar charge will flow back through the alternator input and trigger alternator charging. You would be best off speaking to an auto-electrician to come up with the best way to do this.
Alan A.asked
I have just set up my kickass 12v-12v charger with batt box and have sola panel hooked up to it the charger led flashes for about 14 times then goes out for awhile then flashes again is this normal
1 answer
Klaeton S.Australian Direct
Hi Alan, in order to fix this, you will need to reset the unit. To do so, remove all inputs and outputs from the charger so that it is completely disconnected, wait about 30 seconds and reconnect the unit to your system. This will reset the charger and should fix the issue. If you continue to have dramas, please give us a call on 07 3123 4715 and we can assist further.
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Klaeton S.Australian Direct
Hi Mark, thank you for taking the time to let us know about your experience, all feedback is valuable to us and can only help us better our services. Could you please reach out to us at marketing@aust... Read more
raliandirect.com.au I would love the opportunity to personally review your case. Take care and talk soon mate.