??!

Reviews

4.2

110 reviews
5
(82)
4
(3)
3
(2)
2
(7)
1
(16)
  • Transparency
    2.9 (10)
  • Customer Service
    2.7 (13)
  • Rates and Fees
    3.4 (8)
Previous
Next
Liljamin

Liljamin

  • 2 reviews

Worst customer experience to date

published
Transparency
Customer Service
Rates and Fees
Insurance Options
See all answers
1 comment
Australian Ethical
Australian E.Australian Ethical
customer

customer

  • 3 reviews

Disappointed

published

Wanting to get a lump sum payment from my super. In the past I have supplied certified identification which has remained valid for 12 months. Apparently the rules have changed and each time I apply for a payment I have to recertify my ID. This would not be so bad but given the covid situation it requires a trip to officeworks to print my ID and then a trip to a post office. Given a member of my household has preexisting health concerns this new requirement poses a risk. I supplied certified ID three months ago, why cant this still be valid as it used to be.

1 comment
Australian Ethical
Australian E.Australian Ethical
Mokka

MokkaSydney, NSW

Very poor customer service. Outdated platforms

published

Australian Ethical started off good but over the last 12 months something changed. Still no mobile app but ok, platform shows very limited information on performance of your super with only a 3 year historical chart - no days, weeks or months. Customer service 1/10 - no response to requests / feedback. When changing investments it takes over 10 days to switch so you can lose a lot. Finally no break down of investment gains & loses in account activity or chart for daily, weekly, monthly and yearly timeframes. Also no detailed information on investments i.e specific companies, types of shares and markets. Australian Ethical does have potential. For platform ideas check Xpress Super, Guild Super and Future Super. Will review again later

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
Retail Superannuation Funds

Find out how Australian Ethical compares to other Retail Superannuation Funds

Know better, choose better.

Compare all
happy

happySydney, NSW

  • 3 reviews

Don't waste your time or money

published
Transparency
Customer Service
Rates and Fees
3 comments
Australian Ethical
Australian E.Australian Ethical
happy
happy
Australian Ethical
Australian E.Australian Ethical

Hi there,

Again, we're sorry to hear that you're not happy with us. We'd like to investigate this further. Can you please send us your name and details to [email protected].

Ralph

Ralphsydney

  • 8 reviews

NO ONE HOME?

published

Have tried to access my super online which I need to do to change my insurance cannot do over phone, my super is showing 0, nadda nothing, it is incorrect, I know the super is not nil they know it is not nil but can they fix it, can they heck, have advanced computer skills have done everything they told me to do twice, even logged on to site with another computer so its not just my laptop, this is so disappointing if they cannot do the simple things what are they doing with our super I changed because of the social conscience theme they promote but am struggling with the lack service and results

Transparency
Customer Service
Rates and Fees
Insurance Options
See all answers
1 comment
Australian Ethical
Australian E.Australian Ethical
Peter Allan

Peter AllanGreater Melbourne (Metropolitan), VIC

A very satisfied customer

published

I've been with AE for a decade and I am impressed with the investment profile and the returns. I love that our money is achieving medical, educational and environmental benefit.

Transparency
Customer Service
Rates and Fees
1 comment
Australian Ethical
Australian E.Australian Ethical

Thank you Peter. This makes us very happy to hear!

JT

JTAustralian Capital Territory

  • 3 reviews

Great fund, performs well, communicates well and it's ethical

published

I have super with AE and have been for a few years. I picked them for ethical reasons but their communication & financial performance is great too. I'm now buying some of their managed fund products.

Transparency
Customer Service
Rates and Fees
1 comment
Australian Ethical
Australian E.Australian Ethical

Thank you for the review JT. We're so pleased you're happy with us.

Look at what they support. Look at what they stay clear of.

published

I have read their Annual Report and they are actually doing what we all need to enjoy a sustainable less troublesome future. Nothing is perfect but they are truely making a great effort and growing well.

Heather

Heather

  • 2 reviews

Super happy to have made the switch!

published

Really good customer service! It was very easy to switch and consolidate my funds. I'm happy knowing that my money is going into organisations and causes that I actually care about.

1 comment
Australian Ethical
Australian E.Australian Ethical

Thank you Heather. It makes us happy that you're happy.

Retail Superannuation Funds

Find out how Australian Ethical compares to other Retail Superannuation Funds

Know better, choose better.

Compare all

Superior Super

published

Ive been with Australian Ethical for 2 years now and Im not changing for anything.

Changing over was extremely easy, and fast.

When Ive help Ive received excellent customer service.

I can trust that my money isnt supporting dodgy industries that are destroying our beautiful planet.

Transparency
Customer Service
Rates and Fees
1 comment
Australian Ethical
Australian E.Australian Ethical

Thank you for your review. We're so pleased to hear you're happy with us!

Andrew G.

Andrew G.South East Queensland, QLD

  • 7 reviews
  • Verified customer

Be conscious of where you put your super investment

published
Transparency
Customer Service
Rates and Fees
Insurance Options
See all answers
1 comment
Australian Ethical
Australian E.Australian Ethical

Thank you Andrew for your feedback. It's great to hear you're happy with our performance and recent awards.

Review woman

Review womanSouth East Queensland, QLD

  • 3 reviews

Do not choose this super fund

published

I have been with this Super for over a year
I regret switching over to them and I will be switching to try another
They do not reply to emails
They are not at all helpful
I am so disappointed
I tried to do the right thing by the planet but unfortunately this super is not good at all
They are not fair or caring
Dont waste your time

Customer Service
2 comments
Australian Ethical
Australian E.Australian Ethical
Review woman
Review woman

Hi there you dont reply to emails so theres no point me writing to that email address.

Ginger

GingerSA

  • 2 reviews

Not 100% cruelty Free

published

Australian Ethical Super is very misleading.
Unfortunately if you want to make sure a super is 100% cruelty free, you will need to go to a GOOD financial advisor, who will look into things and ask questions and even make phone calls, as my last advisor, told me Australian Ethical Super was good for my needs, but was not. My new advisor is setting me up with Net wealth. I am getting out of Australian Ethical Super as it is NOT 100% cruelty free, but rather 95% as my advisor really did his homework, and finding me the correct fund.
It is also cheaper in fees and returns better and have so many more choices on where to invest your money.

2 comments
Australian Ethical
Australian E.Australian Ethical
Ginger
Ginger
Simpletown W.

Simpletown W.Gippsland, VIC

ZILCH ZIP NADA ZERO

published

I was an Ethical Super member from day dot when super first came in. I persisted and persisted but they literally gained me ZERO dollars. Bad customer service. Increasing fees with nothing to show for it. My records were always unable to be found because they had changed admin companies. Not ethical in their treatment of long stand members at all. Rolled into a new fund 7 months ago and have now made more in that time THAN LITERALLY YEARS with Australian Ethical

Transparency
Customer Service
Insurance Options
Income Protection
See all answers
Oneofthemany

OneofthemanySydney, NSW

  • 2 reviews

Terrible performance they always find excuses to increase fees out of the blue, life insurance premiums are hefty.

published

Four years, they have a bad performance fees >investment returns, loose money instead of making it. I was charged 688 fees on a 6500 account made 50 dollars from investment.

Transparency
Customer Service
Insurance Options
Income Protection
See all answers
1 comment
Australian Ethical
Australian E.Australian Ethical
Retail Superannuation Funds

Find out how Australian Ethical compares to other Retail Superannuation Funds

Know better, choose better.

Compare all
Cameron P.

Cameron P.Northeast, VIC

  • 2 reviews

A super fund that feels good!!!

published
Customer Service
Insurance Options
Chris G

Chris G

  • 8 reviews

Mismanagement at customer expense

published
Customer Service
Insurance Options
Income Protection
Vlad

VladPerth

  • 2 reviews
  • Verified customer

Australian Unethical Super

published

Early in 2018 I found out that I was getting charged adviser fees when I have never received or requested any financial advice from Australian Ethical or any other company. When I complained, AE assured me I had authorized deductions some time ago however they were never able to provide any evidence of this 'authorisation'. Despite my complaint they continued to deduct adviser fees on a monthly basis while I still did not receive any service. After a number of calls over +6 months and lodging a complaint they washed their hands and sent me contact details of a financial advisor for me to liaise with to get a refund!!!
My advice to anyone considering joining this super fund is stay away!!!

1 comment
Australian Ethical
Australian E.Australian Ethical

Hi Vlad

We're sorry you've had this experience. A member from our team is getting in touch with you today with a resolution to this.

Annie-Bee

Annie-BeeAU

  • 16 reviews
  • 9 likes
  • Verified customer

The customer service is really terrible, so disappointed

published

I wanted to do the right thing and change to an ethical fund, but in the process of trying to transfer my account and my insurance I was just met with really bad and condescending customer service. They simply don't care about their customers. I have changed my husband into this fund and made our business fund of choice, but will now change it all over again to a different fund, probably future super which was the other one I was considering. I asked to put in a complain and the person advised me that they will get back to me in 30 days and I can expect up to 90 days for the resolution. I suppose that says a lot about the company.

1 comment
Australian Ethical
Australian E.Australian Ethical
Nick

NickSouth Hobart

What about AMP?

published

It hasn’t escaped my attention that AE holds investments in AMP and other institutions being investigated by the Royal Commission. I understand that I pay higher fees for a more rigorous screening process. Two questions arise:
1. How effective is the screening if we are investing in so called ethical company’s that admit to breaking the law and behaving unethically towards regulators and customers.
2. How effective is the so called advocacy strategy of buying shares in these big unethical banks to influence behaviour as a shareholder? No very effective it would seem.
I want to believe in AE approach but this undermines my confidence.

3 comments
Australian Ethical
BethanyAustralian Ethical
Nick
Nick
Australian Ethical
BethanyAustralian Ethical
Page 1 of 6

Questions & Answers

krizelle anne n.

krizelle anne n.asked

hi i would like to do investing but im not sure of what and how/ can you help me? thanks

1 answer
Australian Ethical
Australian E.Australian Ethical

Hi there - thanks for getting in touch.

We offer Superannuation (https://www.australianethical.com.au/super/) and Managed Funds (https://www.australianethical.com.au/managed-funds/).

Is there an area of investment you're particularly interested in? You're welcome to give us a call to discuss in more detail:1300 134 337

We hope that helps get you started.

Jimbobaloobop

Jimbobaloobopasked

I have super with AE and I'm now considering putting money into one of the AE managed funds. So far I like the approach AE takes. The fees are pretty high though. How can you justify this?

2 answers
Australian Ethical
Australian E.Australian Ethical

Hi Jimbobaloobop,
It's always nice to hear that one of our Super members is considering one of our Managed Funds as well! We're glad you like our ethical approach to investing - and you would already be aware of our competitive performance returns.
Fees are about many things, including the level of engagement of the fund managers, and a matter of scale. Australian Ethical has a particularly high level of engagement, because of both our ethical screening, and our active investment style. Despite this, since 2013 we’ve more than halved our fees. It’s just one of the ways that as we grow, we’re making sure to share the benefits with our investors. You might also be interested to know that we are one of the best valued ethical investment funds in Australia when you take into account what our product offers. You may also find that other ‘ethical funds’ may not offer a comprehensive ethical screening process, for example only screening certain negative industries, or best of industry.
You may be interested in some of our wholesale funds, which offer the funds at a substantially reduced fee. You can find more information on our wholesale funds here: https://www.australianethical.com.au/managed-funds/fees/.
You can find more on the performance of our managed funds here: https://www.australianethical.com.au/managed-funds/performance-and-returns/
If you want to discuss our investment options, don't hesitate to call us on 1800 021 227.
- Julian at Australian Ethical.

Christopher
Christopher

Have you lost your money while investing online? I have a good news to share with all traders, you can be able to get all the money you lost online, either from a regulated or unregulated brokerage platform using the most advanced technics and direct source. Contact me on [email protected] and I can teach you what to do.

Norbu

Norbuasked

I would like to know if Australian Ethical discloses 100% of their assets and also if there is any investments linked to Wilson, Broadspectrum or any other torture providers be it onshore or offshore, directly or indirectly? Thanks

1 answer
Australian Ethical
SherinAustralian Ethical

Hi Norbu
I am so sorry for not being able to respond to you earlier. Transparency is a key priority at Australian Ethical. That’s why we list the companies we invest in across our investments. To view the companies we invest in, please visit https://www.australianethical.com.au/companies-we-invest-in/.

Thank you
Sherin at Australian Ethical

Get an answer from our members and Australian Ethical representatives

Other Retail Superannuation Funds

Previous
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.