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Anthony
- 4 reviews
Been with them since 2009 and going well
Initially, their fees were quite high. However, they've dropped them and are more competitive than before.
I have both a collection of funds within the AE managed-fund options plus AE Super and I've received consistent, fast and useful customer service. When I have requested further details about their investments, they've been more than happy to help.
- They're quite transparent about their investments and have a plethora of information online.
- The major website upgrade has made it easier to navigate and have a good mobile websit...Read more
e too. - When I had to change my personal details a few years back, they made the process fairly easy and was done reasonably quickly. Moreover, there are many changes that I can readily make online.
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RhondaMelbourne
AMATEURS
It's impossible to trust a company who can't even get your date of birth correct, due to problems with their online signup process. This may have something to do with their systems 'upgrade' which another reviewer mentions.. :|
I was asked to get certified copies of birth certificate and to "keep checking" my account to see when the update had occurred, and then to again go through the process of rolling over my super.
All this after already arranging the transfer with my payroll team.
I'll try a different ethical fund...they couldn't possibly be worse.
1 comment
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TookstaMelbourne
- Verified customer
Unethical Customer Service - if I could rate Zero stars I would
Customer service absolutely shocking. No call backs, no follow ups - once they had my money their job was done and I had to do all the chasing. I needed to apply for a financial hardship withdrawal due to a mental illness relapse/hospitalisation, and these guys made it hell for me - they exacerbated my symptoms tenfold.
I applied for withdrawal on the 5th of December and never heard anything until I called them in January, and it still hadn't been processed because they needed more evidence of my financial outgoings. By this stage the 21 days ...Read more
2 comments
SherinAustralian Ethical
Hi Tooksta - we’re so sorry to hear that happened to you. We will investigate this now. Can you please send us a private message or email us at [email protected] with your full name a... Read more
nd the best contact number. We’d like to reach out to help. Thank you. Sherin at Australian EthicalIt should have been addressed whilst it was happening. I gave you guys plenty of chances to make it right, yet time and time again I was either completely ignored (via email), or told it wasn't anybod... Read more
y's fault, it was the "system". I do not wish to have any further dealings with you whatsoever. Please close my account immediately. I've sent you a PM so you can investigate, but it will not change the fact that I had been treated unethically. Good luck.Similar opinion? Write a review on ieatwords.com.au!
Find out how Australian Ethical compares to other Retail Superannuation Funds
Know better, choose better.
MelisaMelbourne
- 5 reviews
Best Choice
I switched to AE a few years ago and love their service. They recently updated their systems and website making it user friendly and easy to navigate. Cannot recommend them more highly! Fabulous fund with great service!
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Ross ASydney
- 3 reviews
My money is well-invested and returns beat the fees
1. Australian Ethical Super (AES) invests your money in companies that do not engage in socially or environmentally harmful activities. In addition, they are one of the few financial institutions that tell you in which companies they spend their money. You know where and how your money is invested.
2. AES also offers great value insurance: Life, TPD and income protection.
3. Their fees are higher than industry super funds and most retail super funds but frankly, I get much better value on my fees at AES than I used to get at my previous s...Read more
uper fund which was not-for-profit. 4. Website is a bit archaic and there is no smartphone application, but as of 22 Mayember 2017, I have received correspondence from AES telling me that they are moving to a new service provider. Fingers crossed online services will be improved!Similar opinion? Write a review on ieatwords.com.au!
Rob SGreater Melbourne (Inner), VIC
- 3 reviews
- 8 likes
- Verified customer
Dysfunctional / limited sense of accountability to customers - I don't trust them with my money
> Requested insurance policy
> Awaiting further confirmation of details on policy prior to agreeing to undertake the policy
> Several weeks go by and I am advised I will be contacted to confirm policy details before it is put in place
> Clarified terms of policy were indeed unsuitable and again advise to awaited for call to decline policy
> Australian Ethical put policy in place, with exclusions, without my consent
> Notified several weeks the policy was in place several weeks earlier
> Requested immediate cancellation and refund
> Month...Read more
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AA1Sydney, NSW
- 13 reviews
- 1 like
- Verified customer
Very expensive feeds but decided to switch against Super funds investing in tobacco, coal, etc.
It's a small effort, but having some say in where my compulsory investment money goes to- I'd rather it in something sustainable for the future.
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Still invests in fossil fuels
I was a member because I thought they were fossil fuel free. They've now gotten rid of some of their fossil fuel stocks, but this issue is the most important for me. I felt really upset when I found out how much they were investing in coal seam gas when I was a member.
1 comment
Australian E.Australian Ethical
Hi Peter. In our 30 year history, Australian Ethical has never invested in coal or oil. We divested from the unconventional gas sector in 2011, and in 2015 we made the decision to exit our remaining l... Read more
imited exposure to conventional gas sector companies. Australian Ethical is the only Australian super fund to have set a net-zero emissions target and timeframe for all our investments. We have signed two pledges consistent with this commitment; the Montreal Pledge and the Portfolio Decarbonisation Coalition. We exclude all fossil fuel company investments. This means we exclude all companies whose main business is fossil fuels, as well as diversified companies that earn some fossil fuel revenue and aren’t creating a positive impact with their other activities.Similar opinion? Write a review on ieatwords.com.au!
AlsSydney, NSW
- 7 reviews
Let the money work ethically
As a consumer I have an obligation to not only think about returns, but also what my money is used for while it is on the market. It was a dead simple choice for me to switch to AE.
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Find out how Australian Ethical compares to other Retail Superannuation Funds
Know better, choose better.
Lamont
- 3 reviews
- 7 likes
Left Vicsuper for AE- my best decision!
Said it all on my Vicsuper review, please check Lamont's review there. I am a Victorian teacher of 28 years standing
Why more people are not using this company is beyond me. I think Australians are too trusting and lazy and don't get actively involved in their super contribution choices. If you read this and are in Vicsuper, study their investment choices and returns against AE. I reckon you will be shocked.
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Ethical choice
Choosing ethical investments and 100% renewable power options is easy. I chose Ethical Investments because they have a conscience and so do I.
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Ethical and superb
This is a simple decision for your super, and you.
Safe in the knowledge that your fund is making the ethical choice you want
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Dan
- 2 reviews
Glad I changed.
Good performance and good for the heart! I think this is a powerful way to put your money where your mouth is.
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AmandaNSW
- 2 reviews
- 9 likes
Very happy with the switch to Australian Ethical
I made the switch nearly 2 years ago trying to stand by my morals but not really sure what results I would get. My previous superannuation ticked over with little to no change over the years so I was very pleasantly surprised to see my investment with Australian Ethical super make some significant gains. The transition across was as easy as filling out a form and I get regular updates online. A very easy process. Very happy!
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Long term strong performance
Been with Australian Ethical since the late nineties and going strong. Outperforming other funds I'm in. Recommend very highly to all.
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Find out how Australian Ethical compares to other Retail Superannuation Funds
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Glad to be a part of it
Very happy with all the wonderful sustainable industries Australian ethical super is involved with. It's nice to see money going to a better future
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Outstanding performance
Outstanding because Australian Ethical performed at 10.1% compared (from June 2014-2015) to the median default investment option, which was 8.8%.
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Brilliant
Australian Ethical offers peace of mind and financial gain! They are doing very well financially and rest assured your money is doing good
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Thanks
It gives me peace of mind knowing my money is spring ethical projects, without me even needing to do anything about it.
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I feel so much better to know as best as possible that my money is not supporting the demise of the
This is one key way to become more sustainable as a species. Otherwise your money is being used by corporations who have no regard for human happiness, sustainability, or survival.
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Questions & Answers
krizelle anne n.asked
hi i would like to do investing but im not sure of what and how/ can you help me? thanks
1 answer
Australian E.Australian Ethical
Hi there - thanks for getting in touch.
We offer Superannuation (https://www.australianethical.com.au/super/) and Managed Funds (https://www.australianethical.com.au/managed-funds/).
Is there an area of investment you're particularly interested in? You're welcome to give us a call to discuss in more detail:1300 134 337
We hope that helps get you started.
Jimbobaloobopasked
I have super with AE and I'm now considering putting money into one of the AE managed funds. So far I like the approach AE takes. The fees are pretty high though. How can you justify this?
2 answers
Australian E.Australian Ethical
Hi Jimbobaloobop,
It's always nice to hear that one of our Super members is considering one of our Managed Funds as well! We're glad you like our ethical approach to investing - and you would already be aware of our competitive performance returns.
Fees are about many things, including the level of engagement of the fund managers, and a matter of scale. Australian Ethical has a particularly high level of engagement, because of both our ethical screening, and our active investment style. Despite this, since 2013 we’ve more than halved our fees. It’s just one of the ways that as we grow, we’re making sure to share the benefits with our investors. You might also be interested to know that we are one of the best valued ethical investment funds in Australia when you take into account what our product offers. You may also find that other ‘ethical funds’ may not offer a comprehensive ethical screening process, for example only screening certain negative industries, or best of industry.
You may be interested in some of our wholesale funds, which offer the funds at a substantially reduced fee. You can find more information on our wholesale funds here: https://www.australianethical.com.au/managed-funds/fees/.
You can find more on the performance of our managed funds here: https://www.australianethical.com.au/managed-funds/performance-and-returns/
If you want to discuss our investment options, don't hesitate to call us on 1800 021 227.
- Julian at Australian Ethical.
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Norbuasked
I would like to know if Australian Ethical discloses 100% of their assets and also if there is any investments linked to Wilson, Broadspectrum or any other torture providers be it onshore or offshore, directly or indirectly? Thanks
1 answer
SherinAustralian Ethical
Hi Norbu
I am so sorry for not being able to respond to you earlier. Transparency is a key priority at Australian Ethical. That’s why we list the companies we invest in across our investments. To view the companies we invest in, please visit https://www.australianethical.com.au/companies-we-invest-in/.
Thank you
Sherin at Australian Ethical
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BethanyAustralian Ethical
Hi Rhona,
We’re sorry to hear about your experience. Our team has looked into the issue but need to discuss this with you privately. We have sent you a private message on Product Review so please g... Read more
et in touch so we can resolve this matter for you quickly.