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Reviews

4.0

184 reviews
5
(127)
4
(4)
3
(6)
2
(11)
1
(36)
  • Product Quality
    1.0 (1)
  • Customer Service
    1.0 (1)
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Reviewer Photos & Videos

Jaye Cook

Jaye CookAdelaide

  • Verified customer

My back yard looks amazing now!!!

published

Couldn't be happier. They arrived when they said they would and it was all installed in one day. Finished product looks fantastic

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Hi, Thanks for the positive feedback. Glad we could help

Review collected in partnership with Australian Lawn Wholesalers



Fed Up Customer

Fed Up CustomerMelbourne

  • 2 reviews
  • 1 like

Still Waiting After Paying Deposit 83 Days Ago

published
6 comments
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers
Fed Up Customer
Fed Up Customer
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers
  • Verified customer

Great improvement to our front yard.

published

Big change to our front yard. Peace of mind knowing it will be green all year round. The product and installation was professionally made and installed.

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Hi, Thanks for the positive feedback. Glad we could help

Review collected in partnership with Australian Lawn Wholesalers

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Natalie

NatalieMelbourne

Poor workmanship and worse service

published

Poor Workmanship and even worse service.
I had grass installed in December by this company.. What a mistake! The ground wasn't leveled properly, the edges are messy and sink holes appeared after a week. Since then i have been trying to get the issues fixed with no luck. I had someone come out to the house to say "yeah the job isn't up to scratch" but since then i have been given the run around with "we will call you back in an hour" or "we will call you back tomorrow"... still waiting. At this point in time I want the grass removed, my money back and to have a much more able company complete the job. Stay away from this company and don't give in to a very convincing sales consultant like I did.

  • Verified customer

Great Detail around my complex rocks

published

They did a great job of coving my concrete area behind my house.
There was a lot of complex detailing around odd spaced natural rocks which they made look perfect and natural!

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Hi Liam, Thanks for the positive feedback. Glad we could help

Review collected in partnership with Australian Lawn Wholesalers

Anel H

Anel HMelbourne

  • 3 reviews

Amazing quality!!!

published

We chose the lush grass which feels like a thick carpet, is easily kept clean and looks amazing. The installers did an amazing job to prep the area before laying it. Will recommend them.

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Hi Anel, Thanks for the positive feedback and the recommendation. Glad we could help

  • Verified customer

All work have been done very well

published

All work have been done in good manner. When project have been completed, workers have left place nicely cleaned. I will use you again

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks for sharing your experience, glad we could help

Review collected in partnership with Australian Lawn Wholesalers

  • Verified customer

Didn't realize it could look so good

published

We had a lawn in a small yard that was fast turning into weeds regardless of the care. Making the decision to install artificial lawn has turned that yard into an outdoor room. The guys who undertook the job were fantastic, explained everything and delivered a great outcome.

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Hi Anthony, thank you for sharing your experience and the positive feed back. Glad we could help

Review collected in partnership with Australian Lawn Wholesalers

RKK

RKKSouth Wentworthville

  • 2 reviews
  • Verified customer

Just love the whole look

published

The grass looks great, beautiful to walk on. Makes the yard look much cooler, wish we had done it sooner.
The tradesmen were polite, professional and a great company to deal with
Many thanks
Robyn & Jim

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks for the feedback. Much appreciated

Review collected in partnership with Australian Lawn Wholesalers

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  • Verified customer

Added value

published

The salesman was very helpful and professional. The installers were very polite and knowledgeable and showed up on time. They did a fabulous job considering they were working in 40 degree heat. Their work has definitely added value to the property. We've had lots of compliments from passersby. I would highly recommend this company to anyone wanting an improved look to their home.

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Hi Rod, Thanks for the feedback and you taking the time to reflect on your experience with Australian Lawn Wholesalers. It's always great to hear about the positive comments from others. Hope you enjoy for many years

Review collected in partnership with Australian Lawn Wholesalers

  • Verified customer

Job well done

published

The salesman was very informative and honest. He provided me with all the answers to my questions. The installer arrived on time . Did an excellent Job and then took away any mess. The whole process was very professional. Very happy with the outcome, it looks great.

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks for the feedback and you taking the time to reflect on your experience with Australian Lawn Wholesalers. Much Appreciated

Review collected in partnership with Australian Lawn Wholesalers

  • Verified customer

Looks really good. A feature

published

Would recommend you guys in a heart beat, to any one. Clean and tidy workers. Job neatly done. Thank u

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks for the feedback. Glad we could help

Review collected in partnership with Australian Lawn Wholesalers

  • Verified customer

Absolutely Fantastic

published

From meeting with the Sales Team we had our artificial lawn installed within 7 days. The team that installed the lawn where fantastic. It makes our garden look so much better and we don't have to water or mow. Thank you for a great job.

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks Dianne for taking the time to share your experience. Glad we could help.

Review collected in partnership with Australian Lawn Wholesalers

  • Verified customer

Still loving my Lawn

published

From start to finish they were up front, honest and no high pressure sales tactics and offered a great price for a great product. The installers were 2 of the most hard working young men I have ever seen. Very polite and cleaned up after themselves. The lawn looks fantastic - better than I expected.

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks Leigh for taking the time to share your experience. Glad we could help. We are always pleased when the results exceed peoples expectations

Review collected in partnership with Australian Lawn Wholesalers

  • Verified customer

Great Service

published

From the initial quote through to installation the team at Australian Lawn Wholesales exceed my expectations, in particular through the installation process, the guys were great.

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks Ron for taking the time to share your experience. Glad we could help

Review collected in partnership with Australian Lawn Wholesalers

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  • Verified customer

awesom

published

Very happy not only how it looks but also how clean and tidy it was finished many thanks terry webb

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks for the feedback. Glad we could help

Review collected in partnership with Australian Lawn Wholesalers

Moderately happy

published

ALW are quick to blame the customer when there are any issues, even when those issues are with their own measurements. When I emailed advising I was not happy with the very obvious difference between the 2 rolls of grass used in the larger area they did eventually get back to me and sent someone out to brush up the grass, however even though this person said he could see the difference in the rolls and would report it back to the office, I’m yet to hear anything (and it’s been over 2 months). Not 100% happy and ALW seem unwilling to resolve.

4 comments
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers
Claire
Claire

Hello yes I refuse to pay your $150 call out fee

Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers
  • Verified customer

Just what we needed

published

After spending quite a few years plus lots of time and money trying to get a lawn growing in our front yard the new artificial grass is the best thing we could have done. It looks great and doesn't need mowing, weeding, fertiliser or watering!

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks for the feedback. Glad we could help

Review collected in partnership with Australian Lawn Wholesalers

pando241

pando241

  • 2 reviews
  • Verified customer

Wow factor is my title

published

My wife and I have been discussing the pros and cons of artificial lawn to replace our front lawn area which never really grew properly and during summer was more often than not a dust bowl area and an embarrassment, from the time we spoke to one of your agents to the quote and the ordering of your product everyone involved in the process was cheerful and efficient at what they did which allayed our concerns . I walk out the front and its' the wow factor for me and something we should have done a long time ago, our friends an relatives that have seen the finished product are also in the wow zone .

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Thanks Pando for taking the time to share your experience. Glad we could help

Review collected in partnership with Australian Lawn Wholesalers

  • Verified customer

What a transformation

published

From day one, Australian Lawn Wholesalers were very professional. We were very impressed with the whole presentation. Every little thing was explained in great detail, so we knew exactly what to expect.. To our surprise what we expected, was delivered and more. We are so very happy with the finish result. Not only does it look great but my granddaughter loves that she has a place to practice her dancing. Highly recommend.

1 comment
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Hi Grace, Thanks for the positive rating and you taking the time to reflect on your experience with Australian Lawn Wholesalers. Its always great to hear we could exceed your expectation. Hope you enjoy for many years

Review collected in partnership with Australian Lawn Wholesalers

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Questions & Answers

Curious

Curiousasked

Hi do you sell the turf that’s used on golf courses. That loves heavy traffic and dogs but no runners

No answers
Vic

Vicasked

I would like to get a quote for a non fading and 10 year warranty on artificial lawn. Please?

1 answer
Australian Lawn Wholesalers
Phil M.Australian Lawn Wholesalers

Hi, there are a lot of options and variables. Please call 1300 28 2000 or email [email protected] and we can call and try and reduce the variables to give you a more accurate idea. Regards ALW

CharlieB

CharlieBasked

We had grass installed recently and the grass is below the edging. The grass blades are considerably lower and the edging is now a tripping hazard. I believe the the grass should sit higher than the edging or at least the same height.
For those who have had grass installed, can you please confirm this and let me know what your grass looks like?
Thanks!

3 answers
jackson n
jackson n

Mine is slightly higher than edging

Alwilga
Alwilga

Like the previous answer, my grass too is slightly higher that the edging.

CharlieB
CharlieB

Thank you. We called ALW and they are coming to inspect the installation. Hopefully they will reinstall.
Do you guys have pictures you would like to share?

Get an answer from our members and Australian Lawn Wholesalers representatives

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