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Jaye CookAdelaide
- Verified customer
My back yard looks amazing now!!!
Couldn't be happier. They arrived when they said they would and it was all installed in one day. Finished product looks fantastic
1 comment
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Review collected in partnership with Australian Lawn Wholesalers
Fed Up CustomerMelbourne
- 2 reviews
- 1 like
Still Waiting After Paying Deposit 83 Days Ago
119 phone calls from myself to ALW after paying my deposit on 11 Jan 2018 and 14 calls returned from ALW with plenty of excuses and further delaying installation. And still waiting.
September 29th 2018 Update: Shocking service even worse workmanship if thats even possible
Uneven ground. Grass not even to the edge of pool tiles -large gap. Obviously couldn't be bothered removing all of the existing pavers so cut grass around paver .... now have one lone paver in the middle of lawn sticks out. Also left bags of sand behind for ME to spread ...Read more
on lawn as it was raining and they had to leave. I hear ALW have gone into liquidation ..... it doesn't surprise me with this shonky WORKMANSHIP and lack of customer service. Oh and lets not forget when l actually went into their office to confront them as no one would return my calls l was told to get off the premises or they would call the police. What a joke these guys are. And beware they also own another business dealing in solar heaters for pools. God only knows what cereal packet the owner got his business degree from. .....6 comments
Phil M.Australian Lawn Wholesalers
Hi Angela, As we advised yesterday this is certainly not the normal installation timeframe. Unfortunately, as you were funding the project substantially on finance and changed the scope of work, the e... Read more
xternal finance needs to be adjusted. As advised we have we have cancelled the external finance arrangement as the finance company, unfortunately, cant amend your finance arrangement but needs to cancel and re-lodge the application. This is a simple process once you confirm the initial payment has been returned by the external finance company and have the adjusted amount ready for the new arrangement. Unfortunately, as we have advised we can not install your project without a deposit or payment arrangement in place, We have visited your site and confirmed the work and thought you understood that we require the finance to be in place as per the adjustment you have requested. We just cant install without a deposit or payment arrangement in place.
THE REQUIRED DEPOSIT WAS PAID IN FULL ON 11TH JANUARY - THE VERY SAME DAY YOUR REP CAME OUT TO MEASURE MY BACKYARD & GIVE ME A QUOTE. I was NOT intending to use your finance company Openpay as the ... Read more
job l originally wanted was a relatively small one HOWEVER your rep said l should consider doing my whole backyard (not just area beside the pool). She suggested l use your finance company as the job had then doubled in price. I reluctantly agreed. Since then l have been making my required fortnightly payments to Openpay as agreed so there was no reason for ANY delays in installation as deposit and payment arrangements WERE ALREADY IN PLACE. The "adjustment" as you call it came about after your worker came out to do the "check measure" (this usually only requires one visit however for some reason it was done 3 times at my residence). l was told installation begins within a week or so of check measure.. Remembering this was mid January. After many MANY calls to your office I was told your rep had accidentally "UNDERQUOTED" my job and that the quote we had both signed off on was no good. For the job to GO AHEAD l would need to pay a further $1500 immediately. Lewis from your office even asked me if it was possible for ME to get a jackhammer to "remove some pavers myself if l wanted to reduce the additional money you now require". A week or so later after l contacted ALW l was told Lewis needed to come out yet again but this time with one of your installers (Jim from Landcare Property Maintenance) to once again do a "check measure". This back and forth nonsense continued for several weeks until you finally agreed to "lock in" 3 April and 4 April for the installation. SURPRISE SURPRISE Once 9am came around yesterday 3 April and no sign of anyone from ALW l went to your office in Keilor Park to speak directly with Jim Petrakis Manager where l was told to leave the property or the police would be called. I am extremely disappointed not only by the way l have been treated throughout this process but more importantly lm disappointed l have wasted the past almost 3 months waiting for my dream backyard which l did not receive. I was advised by Consumer Affairs to contact the Victorian Civil and Administrative Tribunal considering the "supply of goods and services agreed upon in my quote dated 11 January was not provided" by AUSTRALIAN LAWN WHOLESALERS.Phil M.Australian Lawn Wholesalers
Hi Angela, sorry but as we have discussed and as above as you advised you wanted to extend the finance to fund the unfinanced portion. We have arranged for the external finance needs to be adjusted. A... Read more
s advised this is required to be cancelled with the external finance company, unfortunately, the finance company cant amend your finance arrangement but needs to cancel and re-lodge the application. Again this is a simple process once you confirm the initial payment has been returned by the external finance company and have the adjusted amount ready for the new arrangement. Unfortunately, as we have advised we can not install your project without a deposit or payment arrangement in place, We will followup again with the finance company on your behalf to see the timeframe for them to return the deposit to you so we can put the new arrangement in place. We have done a number of visits including the installation team as your project is not as straight forward project as most due to the work required to be able to clean and clear the area to install the grass, We have done this to ensure we are ready to complete the work as soon as your finance is in order. I am sorry but we just cant complete an installation on finance without the finance in place.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great improvement to our front yard.
Big change to our front yard. Peace of mind knowing it will be green all year round. The product and installation was professionally made and installed.
1 comment
Phil M.Australian Lawn Wholesalers
Hi, Thanks for the positive feedback. Glad we could help
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Review collected in partnership with Australian Lawn Wholesalers
Find out how Australian Lawn Wholesalers compares to other Garden Shops
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NatalieMelbourne
Poor workmanship and worse service
Poor Workmanship and even worse service.
I had grass installed in December by this company.. What a mistake! The ground wasn't leveled properly, the edges are messy and sink holes appeared after a week. Since then i have been trying to get the issues fixed with no luck. I had someone come out to the house to say "yeah the job isn't up to scratch" but since then i have been given the run around with "we will call you back in an hour" or "we will call you back tomorrow"... still waiting. At this point in time I want the grass removed, my money back and to have a much more able company complete the job. Stay away from this company and don't give in to a very convincing sales consultant like I did.
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- Verified customer
Great Detail around my complex rocks
They did a great job of coving my concrete area behind my house.
There was a lot of complex detailing around odd spaced natural rocks which they made look perfect and natural!
1 comment
Phil M.Australian Lawn Wholesalers
Hi Liam, Thanks for the positive feedback. Glad we could help
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Review collected in partnership with Australian Lawn Wholesalers
Anel HMelbourne
- 3 reviews
Amazing quality!!!
We chose the lush grass which feels like a thick carpet, is easily kept clean and looks amazing. The installers did an amazing job to prep the area before laying it. Will recommend them.
1 comment
Phil M.Australian Lawn Wholesalers
Hi Anel, Thanks for the positive feedback and the recommendation. Glad we could help
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- Verified customer
All work have been done very well
All work have been done in good manner. When project have been completed, workers have left place nicely cleaned. I will use you again
1 comment
Phil M.Australian Lawn Wholesalers
Thanks for sharing your experience, glad we could help
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Review collected in partnership with Australian Lawn Wholesalers
- Verified customer
Didn't realize it could look so good
We had a lawn in a small yard that was fast turning into weeds regardless of the care. Making the decision to install artificial lawn has turned that yard into an outdoor room. The guys who undertook the job were fantastic, explained everything and delivered a great outcome.
1 comment
Phil M.Australian Lawn Wholesalers
Hi Anthony, thank you for sharing your experience and the positive feed back. Glad we could help
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Review collected in partnership with Australian Lawn Wholesalers
RKKSouth Wentworthville
- 2 reviews
- Verified customer
Just love the whole look
The grass looks great, beautiful to walk on. Makes the yard look much cooler, wish we had done it sooner.
The tradesmen were polite, professional and a great company to deal with
Many thanks
Robyn & Jim
1 comment
Phil M.Australian Lawn Wholesalers
Thanks for the feedback. Much appreciated
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Review collected in partnership with Australian Lawn Wholesalers
Find out how Australian Lawn Wholesalers compares to other Garden Shops
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- Verified customer
Added value
The salesman was very helpful and professional. The installers were very polite and knowledgeable and showed up on time. They did a fabulous job considering they were working in 40 degree heat. Their work has definitely added value to the property. We've had lots of compliments from passersby. I would highly recommend this company to anyone wanting an improved look to their home.
1 comment
Phil M.Australian Lawn Wholesalers
Hi Rod, Thanks for the feedback and you taking the time to reflect on your experience with Australian Lawn Wholesalers. It's always great to hear about the positive comments from others. Hope you enjoy for many years
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Review collected in partnership with Australian Lawn Wholesalers
William Galimi
- 2 reviews
- Verified customer
Job well done
The salesman was very informative and honest. He provided me with all the answers to my questions. The installer arrived on time . Did an excellent Job and then took away any mess. The whole process was very professional. Very happy with the outcome, it looks great.
1 comment
Phil M.Australian Lawn Wholesalers
Thanks for the feedback and you taking the time to reflect on your experience with Australian Lawn Wholesalers. Much Appreciated
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Review collected in partnership with Australian Lawn Wholesalers
- Verified customer
Looks really good. A feature
Would recommend you guys in a heart beat, to any one. Clean and tidy workers. Job neatly done. Thank u
1 comment
Phil M.Australian Lawn Wholesalers
Thanks for the feedback. Glad we could help
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Review collected in partnership with Australian Lawn Wholesalers
- Verified customer
Absolutely Fantastic
From meeting with the Sales Team we had our artificial lawn installed within 7 days. The team that installed the lawn where fantastic. It makes our garden look so much better and we don't have to water or mow. Thank you for a great job.
1 comment
Phil M.Australian Lawn Wholesalers
Thanks Dianne for taking the time to share your experience. Glad we could help.
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Review collected in partnership with Australian Lawn Wholesalers
- Verified customer
Still loving my Lawn
From start to finish they were up front, honest and no high pressure sales tactics and offered a great price for a great product. The installers were 2 of the most hard working young men I have ever seen. Very polite and cleaned up after themselves. The lawn looks fantastic - better than I expected.
1 comment
Phil M.Australian Lawn Wholesalers
Thanks Leigh for taking the time to share your experience. Glad we could help. We are always pleased when the results exceed peoples expectations
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Review collected in partnership with Australian Lawn Wholesalers
- Verified customer
Great Service
From the initial quote through to installation the team at Australian Lawn Wholesales exceed my expectations, in particular through the installation process, the guys were great.
1 comment
Phil M.Australian Lawn Wholesalers
Thanks Ron for taking the time to share your experience. Glad we could help
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Find out how Australian Lawn Wholesalers compares to other Garden Shops
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- Verified customer
awesom
Very happy not only how it looks but also how clean and tidy it was finished many thanks terry webb
1 comment
Phil M.Australian Lawn Wholesalers
Thanks for the feedback. Glad we could help
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Review collected in partnership with Australian Lawn Wholesalers
Moderately happy
ALW are quick to blame the customer when there are any issues, even when those issues are with their own measurements. When I emailed advising I was not happy with the very obvious difference between the 2 rolls of grass used in the larger area they did eventually get back to me and sent someone out to brush up the grass, however even though this person said he could see the difference in the rolls and would report it back to the office, I’m yet to hear anything (and it’s been over 2 months). Not 100% happy and ALW seem unwilling to resolve.
4 comments
Phil M.Australian Lawn Wholesalers
Good Afternoon Clair,
Thank you for sharing your thoughts and feedback. We're sorry to hear that you feel your experience was only 2-star and are disappointed that we have left you feeling this way.... Read more
Customer satisfaction is important to us and your project was promptly past on to our Victorian State Manager on identification of your review. I understand your inspection comments differ from your perspective to that of the ALW inspector. As such I understand the State Manager has already emailed you to see if we can assist further and help resolve your concerns. If you would like to contact them directly Jim the State Manager can be reached on 1800 28 2000 or emailed at [email protected]Hello yes I refuse to pay your $150 call out fee
Phil M.Australian Lawn Wholesalers
Hi Claire, Please understand and as we advised all our work is warranted and we rectify instalation issues. We have been onsite to investigate your complaint and we scheduled a second visit by a diffe... Read more
rent person who also brushed up the lawn as a complimentary service, neither of which found any colour difference. As we advised we can arrange another inspection to be conducted by a third person but in the case were no issue can be identified again we would need to apply a call out fee of $150.00 for the third inspection and only if no issue can be identified. If the issue can be identified no fee would apply.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Just what we needed
After spending quite a few years plus lots of time and money trying to get a lawn growing in our front yard the new artificial grass is the best thing we could have done. It looks great and doesn't need mowing, weeding, fertiliser or watering!
1 comment
Phil M.Australian Lawn Wholesalers
Thanks for the feedback. Glad we could help
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Review collected in partnership with Australian Lawn Wholesalers
pando241
- 2 reviews
- Verified customer
Wow factor is my title
My wife and I have been discussing the pros and cons of artificial lawn to replace our front lawn area which never really grew properly and during summer was more often than not a dust bowl area and an embarrassment, from the time we spoke to one of your agents to the quote and the ordering of your product everyone involved in the process was cheerful and efficient at what they did which allayed our concerns . I walk out the front and its' the wow factor for me and something we should have done a long time ago, our friends an relatives that have seen the finished product are also in the wow zone .
1 comment
Phil M.Australian Lawn Wholesalers
Thanks Pando for taking the time to share your experience. Glad we could help
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Review collected in partnership with Australian Lawn Wholesalers
- Verified customer
What a transformation
From day one, Australian Lawn Wholesalers were very professional. We were very impressed with the whole presentation. Every little thing was explained in great detail, so we knew exactly what to expect.. To our surprise what we expected, was delivered and more. We are so very happy with the finish result. Not only does it look great but my granddaughter loves that she has a place to practice her dancing. Highly recommend.
1 comment
Phil M.Australian Lawn Wholesalers
Hi Grace, Thanks for the positive rating and you taking the time to reflect on your experience with Australian Lawn Wholesalers. Its always great to hear we could exceed your expectation. Hope you enjoy for many years
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Review collected in partnership with Australian Lawn Wholesalers
Questions & Answers
Curiousasked
Hi do you sell the turf that’s used on golf courses. That loves heavy traffic and dogs but no runners
No answers
Vicasked
I would like to get a quote for a non fading and 10 year warranty on artificial lawn. Please?
1 answer
Phil M.Australian Lawn Wholesalers
Hi, there are a lot of options and variables. Please call 1300 28 2000 or email [email protected] and we can call and try and reduce the variables to give you a more accurate idea. Regards ALW
CharlieBasked
We had grass installed recently and the grass is below the edging. The grass blades are considerably lower and the edging is now a tripping hazard. I believe the the grass should sit higher than the edging or at least the same height.
For those who have had grass installed, can you please confirm this and let me know what your grass looks like?
Thanks!
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Phil M.Australian Lawn Wholesalers
Hi, Thanks for the positive feedback. Glad we could help