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RuthCentral Queensland, QLD
Car Loan and overall satisfaction
Had a very positive experience obtaining our car loan through AMB especially dealing with the Digital loans officer, Kensel. He was very pleasant, most helpful and extremely professional. The rate we received for the loan is better than most other providers so well done AMB! We are loyal AMB members having our Mortgage through them (variable interest rate is very competitive) and do all our general banking through them. The only hurdle is that the nearest Branch is approx 8 hrs away, but we overcome that by banking any cheques through the NAB 15kms away.
1 comment
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Great job
Had a great experience with the HMAS Stirling office. I am very satisfied with the customer service I received. Jo and her team are champions. Thank you for your time
1 comment
Ben D.Australian Military Bank
Hi Adam, thanks for the great feedback! We'll be sure to pass this on to Jo and the rest of the team at HMAS Stirling. If you require any assistance at any time, visit australianmilitarybank.com.au, e... Read more
mail [email protected], call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 9am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^MRSimilar opinion? Write a review on ieatwords.com.au!
Fantastic Customer Service and Knowledge
Australian Military Bank on HMAS Stirling, WA are fantastic.
Honest, patient, understanding and above all approachable. Amber, Tonia and the rest of the staff are consummate professionals when it comes to organising a finances for home loan, and in particular the DHOAS Loan. As a First Home Buyer, they ensured that everything that was needed to be completed was done quickly and efficiently. Everything was explained in detail and there were no hidden surprises. Amber made sure that everything was worked out and even when under immense time press...Read more
1 comment
Ben D.Australian Military Bank
Hi EdCoates, thanks for the great feedback! We'll be sure to pass this on to Amber and the rest of the team at HMAS Stirling. If you require any assistance at any time, visit australianmilitarybank.co... Read more
m.au, email [email protected], call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 9am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^MR
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Al SmithMelbourne
- 2 reviews
If I could give a 0 rating I would
Opened a low rate Visa card with AMB in January 2018. Initially was impressed with friendly Australian based customer service. HOWEVER, in June 2022 I requested my credit card statements electronically to avoid paper statement fee and this is when my nightmare began. Some stuff up with the processing of this request has meant that I haven’t received a credit card statement in over 6 months. Multiple emails and several phone conversations and this problem is still to be solved. I have been advised that the missed statements cannot be generated. ...Read more
It has been a game of ‘pass the buck’ with initial customer service forwarding you to others in the organisation who constantly either fail to get back to you at all or who might (if you are lucky) get back to you a month after they said they would. IT have failed to do anything to correct this issue, which is most definitely e-related. After 6 month, I have given up in disgust. “When things are god, they are very good, but when they are bad they are rotten”.1 comment
Ben D.Australian Military Bank
Hi Al, we apologise for the experience received. Do you mind sending through additional detail to [email protected] so we can look into this for you. Please reference Product Review. Regards ^BD
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AntonioGreater Melbourne (Inner), VIC
Excellent Customer Service / P Loan Application
Phoned to enquire about personal loan. Was given clear and concise information including what is needed in application process and how outcomes decisions are made (ie. good credit rating = low interest rates ect). Armed with all the information I applied online which was simple and easy process.
My circumstances were unique and AMB took time to find out all the details required and I feel they listened and understood my needs and were able to offer a loan that was fit for purpose.
Process took about a week (during Xmas and NY break) but overall I am very satisfied with the experience and would not hesitate to apply for other loans with this bank if / when needed.
1 comment
Ben D.Australian Military Bank
Hi Antonio, thank you for the great feedback! We'd love to share this with the appropriate team - would you mind letting us know who you dealt with? If you require any assistance at any time, visit au... Read more
stralianmilitarybank.com.au, email [email protected], call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 9am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
Ken MurphyIllawarra, NSW
Excellent service and staff
When other banks discriminated against us The Military Bank never hesitated in providing the opportunity to organise a mortgage. At all times and in a number of situations where we required financial assistance the staff were professional, helpful and courteous. The staff in the ACT and later in Albatross Naval base have been nothing short of exceptional. I believe that having to go to a military establishment is a small price to pay when ALL service requires some payment in time. Both my wife and myself unreservedly recommend The Military Bank to anyone requiring a financial institute . Jeanette & Ken Murphy
1 comment
Ben D.Australian Military Bank
Hi Ken, thank you for the great feedback! We'll be sure to pass this on to the team. If you require any assistance at any time, visit australianmilitarybank.com.au, email service@australianmilitaryban... Read more
k.com.au, call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 9am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
Ryan C.
- 2 reviews
AMB for a car loan
Spoke with Fazila to get a car loan and she was extremely helpful and worked with us to finance our new car. Australian Military Bank made the whole process easy and it was always easy to directly get in touch with Fazila who was handling our loan. I would recommend them for a car loan and we are considering moving our banking to Australian military bank.
1 comment
Ben D.Australian Military Bank
Hi Ryan, thank you for the great feedback! We'll be sure to pass this on to Fazila. If you require any assistance at any time, visit australianmilitarybank.com.au, email service@australianmilitarybank... Read more
.com.au, call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 9am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
BrentDarling Downs, QLD
Don't do it
If you are after customer service and good rates, do not apply. Every time I have dealt with this bank it is on their time. They won't even let me get a payout figure without me jumping through all the hoops and this is even after charging me over 2 percent over the standard variable rate that other banks provide. Because there is no local branch I cannot even go to complain to someone in person. When I call the person I want to speak to is not available and will not call you back.
1 comment
Ben D.Australian Military Bank
Morning Brent, apologies for the experience you've received. Regarding a payout figure, you can view this in Internet Banking at any time. If you'd like a member of our Member Contact Centre to call y... Read more
ou discuss, please email us at [email protected] with your details, referencing this Product Review post. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
KenACT
App is rubbish.
Every time I TRY to use the app there always seems to be some sort of issue, or the "Bank server is down"!!! This is extremely frustrating, especially on pay days when I try to pay bills ect.
I have banked with them for 20+ years and have watched the slow demise of it, they have not started with the times at all. If I want tied to the bank with a mortgage I would change banks in a heartbeat.
1 comment
Ben D.Australian Military Bank
Hi Ken, we apologise for the experience received. Do you mind sending through additional detail to [email protected] so we can look into this for you. Please reference Product Review. Regards ^BD
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Chris PrincePerth, WA
- 2 reviews
Amber's Excellent Help and Service
We would not still be members of The Australian Military Bank if it wasn't for the exceptional service, help and understanding, that Amber has given us. Nothing has ever been a problem or to hard for her to do. She has listened to all our concerns we had when they change the Website 12 months ago and were having so many problems using the Website. She help us when we paid off our loan and when I have had trouble printing off information. Amber helped us close account and open new ones. I have been able to e-mail her if I had any question no matter how silly. She is a real credit the the Australian Military Bank. Thank You Amber for all you have done it has been greatly appreciated.
1 comment
Ben D.Australian Military Bank
Hi Chris, thank you for the great feedback! We'll be sure to pass this on to Amber. If there are ongoing issues which you'd like to address regarding Internet or Mobile Banking please email us at serv... Read more
[email protected] or give us a call on 1300 13 23 28 and we can review these for you. If you require any assistance at any time, visit australianmilitarybank.com.au, email [email protected], call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 8am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
Tonia from AMB Rockingham, WA
Our family was helped by Tonia from the Rockingham branch with a DHOAS scheme loan. She was such a lovely professional to work with. She assisted throughout and actioned everything in such a timely manner. To top it all off she is such a warm person and made us really feel like she cared about our family. We've had a couple of home loans thus far with different banks and Tonia and AMB have been the best experience to date. Thanks heaps Tonia!!!!!
1 comment
Ben D.Australian Military Bank
Hi Tara, thank you for the great feedback! We'll be sure to pass this on to Tonia. If you require any assistance at any time, visit australianmilitarybank.com.au, email service@australianmilitarybank.... Read more
com.au, call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 8am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
Michelle JanesSydney Surrounds, NSW
Excellent Customer Service
I have never had to much of a problem with Australian Military Bank, and if I did, they were right there to help sort out the problem quickly and efficiently. I just wish the phone app allowed you to log into multiple accounts instead of just one. I can access any account via the website at any time, but the app is faster to log into. I have banked with AMB for 15 or so years now but wish there were more banks located outside of RAAF Base's for easier banking access, not just the major cities where travel takes a long time to get to.
1 comment
Ben D.Australian Military Bank
Hi, thank you for the great feedback! If you require any assistance at any time, visit australianmilitarybank.com.au, email [email protected], call 1300 13 23 28 (8am-6pm AESDT Mon... Read more
-Fri; 8am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
Ale J
- 3 reviews
- 1 like
Useless app which your forced to use
The app is hopeless as it’s not particularly user friendly to navigate and the bank has started to drop auto payments regularly. They no longer seem to let you bank through the website (instead forcing you to download the sub standard app) which actually worked and was simple to navigate (especially if you have to review pages of transactions ect and don’t want to run everything through an app). Very frustrating experience with this bank the last year after banking with them for over 15 years. The drops in auto payments without notice has caused me quite a lot of unpleasant conversations and then repeated work to set them back up.
1 comment
Ben D.Australian Military Bank
Hi, we apologise for the experience received. Do you mind sending through additional detail to [email protected] so we can look into this for you. Please reference Product Review. Regards ^BD
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Thank you
Thank you to Mark Fenwick for all your help in arranging our home loan. Really appreciate your patience, answering all our questions and keeping up with changes. You were great.
1 comment
Ben D.Australian Military Bank
Hi, thank you for the great feedback! We'll be sure to pass this on. If you require any assistance at any time, visit australianmilitarybank.com.au, email [email protected], call 1... Read more
300 13 23 28 (8am-6pm AESDT Mon-Fri; 8am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
Excellent customer service, transparent loan application.
Loan was pushed through in a very timely manner. The loan was very transparent and the customer service was outstanding. I was very impressed with how I was kept informed with how the loan application was proceeding.
2 comments
Ben D.Australian Military Bank
Hi Mitchell, thank you for your feedback! We'd love to know who you dealt with - or the branch - so we can pass on the feedback. If you require any assistance at any time, visit australianmilitarybank... Read more
.com.au, email [email protected], call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 8am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDMark Fenwick, Enoggera
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Murray S.North Queensland, QLD
When will Apple Pay be made available? If keeping customers are important, than this needs to be fixed I’d have thought.
When will Apple Pay be made available? If keeping customers are important, than this needs to be fixed I’d have thought. Any timeline on availability? Also the app is not user friendly on the phone of internet. Thoughts on fixing?
1 comment
Ben D.Australian Military Bank
Hi Murray, thank you for the feedback. We're always looking at ongoing improvements to both our Internet and Mobile Banking solutions. Updates to these platforms are released frequently. If there is s... Read more
omething specifically impacting your experience please email us at [email protected] and we can follow this up for you (please mention Product Review). Regarding Apple Pay, we're working on this solution amongst other Mobile Pay solutions. We can't share a timeline as of yet, but it is something in the pipeline for implementation. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
Kristy N.Perth, WA
- 2 reviews
- 1 like
Profits more important than people
Very disappointed that this Bank increased its variable rate recently. Now they are not passing on the RBA interest rate cut to customers with a LVR higher that 80% as they know we are 'trapped'due to LMI.
Furthermore the internet banking app is always freezing and difficult to navigate. Will be refinancing with another Bank.
1 comment
Ben D.Australian Military Bank
Hey Kristy, when we change interest rates, the decision is not easy for the Bank as we need to balance the needs of our depositors, who will also be impacted by this low interest rate environment. Reg... Read more
arding the challenges you're facing regarding our Internet/Mobile Banking application, please email us at [email protected] with any specific scenarios so we can assist you. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
Gazz
- 2 reviews
Kiera Weisse Rockingham branch WA
Kiera handled our loan application very professionally, and was extremely friendly through the entire process. I cannot give her enough accolades. Should you need a loan, give her a call.
1 comment
Ben D.Australian Military Bank
Hey, thanks for the great feedback! We'll be sure to pass this on the Kiera. If you require any assistance at any time, visit australianmilitarybank.com.au, email [email protected]... Read more
, call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 8am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
Australian Military Bank WA
Charmaine helped us secure a home loan. She was prompt, helpful and very professional. If you are looking for somebody to assist with getting a loan, I cannot recommend going with Charmaine enough. She really looks after your interests.
1 comment
Ben D.Australian Military Bank
Hey, thanks for the great feedback! We'll be sure to pass this on the Charmaine. If you require any assistance at any time, visit australianmilitarybank.com.au, email service@austral…arybank.com.au, c... Read more
all 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 8am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^BDSimilar opinion? Write a review on ieatwords.com.au!
RobPB
- 7 reviews
Frustrating experience
Apllied to REFINANCE our home loan early November last year. It’s taken six months of dialogue and numerous emails, too many to remember. Not only has it been the worst experience but also the most convoluted process we have ever had with a financial institution. Had to jump through more hoops to refinance than when we applied for our original home loan through another financial institutions!! Finally, yesterday we dealt with someone new, who actually went out of their way, to finalise our documentation and follow up our concerns about the lengthy process, which should have taken about 4 weeks not 26. Thank you John for your great customer service.
2 comments
Ben D.Australian Military Bank
Hey Rob, we apologise for the experience you've received. We'd like to get a clearer understanding of the specific challenges faced in getting your application across the line. Do you mind emailing us... Read more
at service@austral…arybank.com.au referencing 'Product Review' and we can follow this up for you? Regards ^BDThank you for your reply. It is already being followed up by the Area Manager after voicing our concerns.
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Questions & Answers
Clare Gasked
How long is transfer times from adcu to another bank.
Does wekends include as a day?
1 answer
Ben D.Australian Military Bank
Hi Clare, thank you for your question. If you are experiencing any issues with your banking needs or have any enquiries, please call our Member Contact Centre on 1300 13 23 28 and one of our team members will be able to assist you. Regards ^AA
BluHindasked
Where is my superanuation from comsuper. I am overseas with no money. Cannot get to talk with anyone in the call centre. Called my Amberley branch in desperation .. they tell me that my account number has changed ... Also where is my DVA and old age pension??. My branch looking into it. Next ill be charged by the bank for discredit fees on my periodical payments that have been missed today ... Cyril Peter Hind
1 answer
Ben D.Australian Military Bank
Hi Mr. Hind., do you mind confirming via [email protected] if you've received your DVA and/or Comsuper payments. To investigate further, you can always call us on 1300 13 23 28. Regards ^BD
Magpies2012asked
Why are you closing branches at bases? I work at Laverton, i wanted to cash a cheque and had to send it through the mail and then have to wait further for it to clear. Cant get cash out, have to go into the suburbs to find a atm. Also my daughter lost her debit card and had no way of getting cash out because the branch is closed, not good customer service. Maybe you arrange something with Def bank so we can withdraw money through them. I might as well change to them and take my three housing loans with them. I think the credit unions have lost sight of their origins and are trying to make money just like all the other banks, there are way to many charges
1 answer
Ben D.Australian Military Bank
Hey Magpies2012, we'd hate to see you leave. The Australian Military Bank Branch at Laverton has been closed for over 12 months. Apologies for the inconvenience caused. We'd like to discuss your banking situation with you; could you please contact a team member on 1300 13 23 28? Regards ^BD
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Ben D.Australian Military Bank
Hi Ruth, thanks for the great feedback! We'll be sure to pass this on to Kensel. If you require any assistance at any time, visit australianmilitarybank.com.au, email [email protected]... Read more
m.au, call 1300 13 23 28 (8am-6pm AESDT Mon-Fri; 9am-12pm AESDT Sat) or PM us on Facebook 24/7. Regards ^MR