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Reviewer Photos & Videos
Robyn HMetropolitan Adelaide, SA
I am extremely happy with the quality and service
From start to finish AOL made it very easy and I am loving my little retreat area with the decking they did.... thankyou to all the staff and contractors at AOL
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Deb LSydney, NSW
- 3 reviews
One of the best investments we have made.
“We are so happy with our grass, it looks fantastic and has made our backyard so much more inviting and useable. This truly has made a huge difference on how we live we are spending a lot more time using the yard as a family.
We are also super impressed with this company! I have been in customer service management for many years and service is a very important driver in my purchasing.
I have not dealt such a professional company in a long time, from our initial enquiry to the sales area, the measure, the trades people, to the after sales has been outstanding.
I can’t recommend the product or AOL enough.”
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LucindaSydney, NSW
- 2 reviews
Love our green grass
Very efficient in the office and the trades people turned up on time. Very good quality of workmanship. I am really happy with the product and the service provided. Thanks
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Best pergola in our suburb
We were very happy with the professionalism of the Australian Outdoor Living. Staff were very helpful and issues that occurred were dealt with timely and professionally by the company. We were happy with the sales person looking after us and giving us a good discount, with the manager dealing with our issue, with the installer doing a good job. Also big thank you to Phillip who absolutely went out of his way to assist with various things, also making the pergola slightly longer for a fraction of price. Highly recommending Australian Outdoor Living.
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KarinaHunter Region, NSW
Absolutely great quality
the blinds we received are amazing the quality is sublime. so easy to use and the process from start to finish was so easy. Every employees was lovely, very professional and easy to talk to. Installation took not even half an hr. cannot recommend this company high enough
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The reviewer stated that an incentive was offered for this review
J. DarbyHunter Region, NSW
Love our outdoor blinds
Our blinds are so great. Our deck was so hot over the summer we've had but now with our blinds it's so much cooler and private. Should have done it sooner. Oh, my plants love them too
1 comment
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BravoHunter Region, NSW
- 2 reviews
Better than we could have hoped
Australian Outdoor Living were brilliant from start to finish, great service, great communication and a great product.
Our new blinds look amazing and are so simple to use. They block out an amazing amount of the afternoon sun and have reduced the temperature in our outdoor area significantly. We have so much more privacy now but with the advantage of still being able to watch the children in the pool.
I cannot recommend Australian Outdoor Living highly enough.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hello Bravo,
Thank you for the outstanding review. It is very rewarding to receive such complimentary feedback and we always love hearing that our customers are impressed by our service as well as th... Read more
e quality of our product. We're confident that you'll be happy with your outdoor blinds for many years to come.Similar opinion? Write a review on ieatwords.com.au!
Helve B.Sydney Surrounds, NSW
- 2 reviews
Wish we had this years ago!
We have desperately needed a solution for our glass brick kitchen wall/window .During the summer months it’s like a sauna.Not fun for a caterer. Our new outdoor blind is brilliant!
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Helve,
Thank you for the 5 star rating and your kind words. We appreciate you taking the time to share your feedback with us. ... Read more
It’s a pleasure to read that your outdoor blind is “brilliant” and helped you with your heat issues during summer. We hope you are able to spend more time enjoying your outdoor area because of your new addition. Thank you for choosing Australian Outdoor Living. If there’s anything else we can assist you with, please do not hesitate to get in touch. The team at Australian Outdoor LivingSimilar opinion? Write a review on ieatwords.com.au!
Colleen B.Hunter Region, NSW
Very Happy
Since we had our new blinds installed we have used the area much more than we used to. Good airflow, keeps the water and wind out and if too warm you can just wind them up half way or all the way. They are brilliant. We love them
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The reviewer stated that an incentive was offered for this review
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SirHunter Region, NSW
- 3 reviews
- Verified customer
Meets the promise
We purchased the blind to reduce the radiant heat from the concrete outside our sunroom during the summer season which it has done and an added benefit is the aesthetics which have improved with the blinds.
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OlySydney, NSW
- 2 reviews
Extremely satisfied
“From the time we organised for a quote with the company was professional. We were scheduled for a visit within a couple of days. The consultant, Peter Lewis was on time and very thorough when explaining the options to us. He did his best to make sure we got a good deal and was really helpful. The blinds were ordered and installed within a few weeks and we are thrilled with them. It has turned our alfresco area into an outdoor space we can enjoy in any weather. Thank you Australian Outdoor Living!!”
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DavidSydney, NSW
Satifaction
Very happy with the promt service, cost, and the installing of our blinds, the sales rep and fitter were a pleasure to deal with our home improvements A O L were the best, i have already recommended to our friends, keep up the good work, i give AOL a five star rating
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The reviewer stated that an incentive was offered for this review
DaveSydney, NSW
Great service!! Very professional!!
A Very professional and Pleasant experience from start to finish. Always kept up to date. with any changes that needed to be done. Would definitely recommend AOL to anyone looking to get any artificial lawn work done.
Thank you AOL
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rpopSydney, NSW
- 2 reviews
100% professionals
The artificial grass installed and looks amazing, same as the real deal we have for the rest of front yard, can't believe it, no difference.
From the estimator to customer service and installation guys (I believe Kris and Michael) smooth running, professional, on time, product as promised.
Thank you all!!!!!!!
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Fraser GreenSydney, NSW
- 3 reviews
Great Product - Great Company
Outdoor blinds for our back patio providing the protection we sought yet allowing us to see through them to the garden. We chose the darker blinds as it allowed better viewing!
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Phil DSydney, NSW
- 3 reviews
Fantastic product - More living space.
After much research we settled on Australian Outdoor Living for our blinds. The consultant, James, was knowledgeable and honest about the product. The blinds blocks the heat so fantastic on those hot days. The quality, finish and installation was excellent and gives us another living area in all weather. It was a great decision. Very happy!”
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Vanessa and Grant MainoSydney, NSW
Very happy. Turned up on time. Professional job.
Awesome job. Very happy. Good price. Will be using them later for a pergola and possibly another deck. Rep was very helpful and suggested Australian woods. Customer service has been following the job
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NiranjanGreater Melbourne (Outer), VIC
Worst Service
They have the worst service. Already their service is overcharged. The designer came and gave quote and got initial payment.After that I had to keep contacting them for the contract and drawing of the project..
Then 1 and half months later they said they gave a wrong quote and it will be 9k more.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Niranjan,
Thank you for your honest feedback. We appreciate the opportunity to have been chosen to be involved with your project, and are sorry to read that it hasn't been a positive experience for you thus far. ... Read more
We take all feedback very seriously and would appreciate the opportunity to look into this, and hopefully have you feeling in much better spirits about your project and overall experience with Australian Outdoor Living. Could you please share some additional details with us via email at [email protected]? Please confirm your full name, suburb, best contact number and any other information you would like to share so that we can follow this up with our team in Melbourne. Looking forward to hearing from you. The team at Australian Outdoor LivingSimilar opinion? Write a review on ieatwords.com.au!
Just what we needed.
Great experience all round, from the office staff, sales rep and the installer. They turned up on time, gave us good ideas for our needs, fairly priced, we would recommend them to others looking at artificial turf, great team. Wouldn't go anywhere else.
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K HeadSydney, NSW
- 2 reviews
Excellent customer service and solutions focused
Friendly helpful salesman who provided a good price for the outdoor blinds. Excellent quality product and able to suggest solution to fix up issue by a competitor.
Australian Outdoor Living is Australian made too and the bosses are respectful and professional to deal with.
5 stars for customer service and quality of product
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Questions & Answers
Ryanasked
After giving feedback I was contacted on the phone and agued with. I tried to contact your head office and was directed back to the state branch they couldn't hold a conversation with me just tried to get off the phone and responded with short dismissive emails. I was given a discount after agreeing to leave a review on FB but I've been blocked from facebook because I shared a link for product review. Why do you ask for feedback and delete comments its very misleading and childish. This probably the reason you have to spend soo much on marketing.
2 answers
They were very dismissive of me when I tried to point out where they screwed up. After job done, i got a threatening email re: payment. Not a company I would ever use or recommend
aol know their clients have absolutely no power to do anything if there are problems and take advantage of if which they made disgustingly clear by their response to me. Unfortunately for me i was unaware of product review before engaging with aol. If you actually read through the positive comments they become quite comical and sound too good to be true and you realise the people commenting are just getting a discount to leave a positive review. In the end they couldn't resolve structural and cosmetic issues and refused to compensate me for damaging my property. I wish I didn't make final payment or sign the handyman's paper work because apparently it over rides industry and engineering standards.
Ken E.asked
Out side living motorised blinds as on tv are you in Bairnsdale Vic.
Ken Elsdon
1 answer
Alexandra H.Australian Outdoor Living
Hello Ken,
Thanks for getting in touch.
I believe you are interested in our SmartTrack Outdoor Blinds? They are relatively new and proving very popular!
Our Victorian office has done work in Bairnsdale before and would be more than happy to pop out and visit you also. Please call our team on 9930 7600 when you have a spare 5 minutes and we can arrange a suitable time.
We look forward to chatting with you more about the project.
Kindest regards,
The team at Australian Outdoor Living
PaulPasked
HI, I am looking at some external blinds, how do you stop fraying at the edges?
5 answers
Alexandra H.Australian Outdoor Living
Hi PaulP,
Thanks for getting in touch with your question.
Its exciting to hear that you are looking into installing Outdoor Blinds at your place. Thank you for thinking of Australian Outdoor Living!
We use a unique wedge welding technique to minimise fraying on the edges of our blinds. This is opposed to the more common stitching method. We find that this technique greatly reduces any loose threads and offers a neat, crisp edge. As you can imagine, over time stitching exposed to our harsh Australian sun can disintegrate from the UV exposure too. The wedge weld avoids this altogether.
I hope this clears things up for you. If you're ready, I welcome you to contact me directly at [email protected] and I would be more than happy to get the ball rolling for a free measure and quote.
Kindest regards,
Alexandra Hand
Thank you, so no one else in Australia uses this method?
Alexandra H.Australian Outdoor Living
Hi PaulP,
You're welcome.
I have asked the question for you, and both our Sales Manager and our Manufacturing General Manager can't confirm as, to be honest, we're really not sure. We are involved in a lot of trade shows and they both said they haven't seen the same technique used on the edges of these kinds of Outdoor Blinds.
Please let me know if there is anything else I can help with.
Kindest regards,
Alexandra Hand
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Aust Outdoor LivingAustralian Outdoor Living
Hi J. Darby,
Thanks for the positive feedback about your recent installation. Protection from the sun is a huge benefit of our outdoor blinds and we’re very pleased to hear that you (and your plants!) are happy with the results.... Read more
Thank you for choosing Australian Outdoor Living. If we can help you with other outdoor projects in the future, please let us know. We would love to be involved! The team at Australian Outdoor Living