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Australian Skin Clinics Questions & Answers
Online Store, Physical Stores3 questions from our users
Fudasked
What’s your complaint procedure?
1 answer
Customer Support T.Australian Skin Clinics
Hi Fud, as each of our clinics are individually owned and franchised, please direct any feedback or concerns to the manager of your treating clinic. If the manager is unable to assist, it may be escalated to the Franchisee. Our head office is happy to facilitate any discussion between the clinic and client, however we cannot offer a refund or resolution on behalf of the owner. Kind Regards, Australian Skin Clinics
Suzie Masked
My son has bad acne
Do you treat it and want to know success rate ?
Regards, Suzie Muir
1 answer
Customer Support T.Australian Skin Clinics
Hi Suzie, we have a number of treatments for acne and acne scarring You can read more about our scarring treatment options here: https://australianskinclinics.com.au/scarring/
We recommend coming in for a free consultation, where our trained technicians can customise a treatment plan to suit your son's skincare needs. Please call us on 1300303014 to book! Kind Regards, Australian Skin Clinics
Rabbitasked
Does anyone know this skin clinic’s head office number or email address? I am not able to find it anywhere in their website, other than the branch contact details.
The branch I normally go to, the Manager refused to do a price match when it clearly mentions in their website that they will price match their competitors who are within 30km zone.
So, I had no choice but to buy the sessions with their price.
I did email the branch about my unsatisfied experience and how they are not following their policy, but no reply or apology about it.
Thank you.
2 answers
Head office is on Upton street Bundall or the advanced skill academy ( I think can give you the correct number) all centres should be able to provide you with head offices phone number. Head office are always keen to address any issues you may have. Unfortunately I don't have the number with me just what I have provided .i hope your issue is sorted soon one experience shouldn't put you off a great company
Customer Support T.Australian Skin Clinics
Hi Rabbit, you can contact the Australian Skin Clinics head office by emailing [email protected]. Kind Regards, Australian Skin Clinics
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