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laylaSydney, NSW
- 2 reviews
Stay away do not risk yourself
I have been burnt multiple times to the point of seeking medical trearment for 2nd degree burns. Huge blisters in my brazilian area, behind my knees, calves etc
I was always sweet talked by the Sydney store manager to come back as valuable customer with all the lame apologies.
I made the mistake of believing in them, and gave them a second, 3rd and ..nth times chance
This store has a huge staff turnover which is part of the problem of unqualified staff doing skin treatments.
The last that happened was that I bought 3 facials. The therapist Tuni...Read more
cia was great. She did the 2 first session that went really well. I came for the 3rd session and oh surprise she had left and was gone a month ago. They offered me the treatment with another staff member. I refused as it is about my face and obviously I'm not going to risk it to be burnt. I asked for my money back a refund of ~$300. They refused to return my money. An store assitant with fake eye lashes stated that i take it or leave it. Ah? Outrageous. They do not only burnt your skin but steal your money. Stay away
1 comment
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Mrs TSouth East Queensland, QLD
Worst customer service
The Garden City Store in Brisbane has got the worst customer service that is just appalling and quite shameful. I have gone to salons where if I have missed a tiny patch on my leg, they will just shave it and continue with your appointment instead of sending you home. They don't care that they have wasted your time either for something that would take them 20 seconds to do. They squeeze in as many appointments as possible which means you can't even run late by 5 minutes. Their attitude is extremely rude and no respect for the elders. You never ...Read more
get the same person again. My mother was going there who is in her 60's and advised she didn't feel comfortable, they gave her a staff member she was comfortable with and never gave her again, she hated going and dreaded it every time. I can't believe anyone would continue to go back for any cosmetic injections, they skype a doctor to get given the go ahead who is definitely not local. That is just asking for something to go wrong. I would much rather pay more money for better service. I refuse to go back to them and would stop any of my family and friends going to them. I've even had a family member work for them who advised the way they treat their staff and how they talk about customer's is just disgusting and degrading. To think they would talk about customers, makes me very uncomfortable.2 comments
Customer Support T.Australian Skin Clinics
Hi Mrs T. We are so sorry to receive this feedback and would love the opportunity to turn your experience around. We have passed your comments along to management for immediate follow up and review. Kind Regards, Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Hi Mrs T, we are unable to identify you from your review, and therefore our team could not locate your client file on our system to contact you. Can you please email us at [email protected]... Read more
om.au with your name and details to allow us to contact you for follow up? Thank you, Australian Skin ClinicsSimilar opinion? Write a review on ieatwords.com.au!
Wonderful Customer Service
Excellent experience, the clinic is always time efficient. Good opening hours very accessible! Thank you for your service you’ve been wonderful
1 comment
Customer Support T.Australian Skin Clinics
Hi Sarah, thank you so much for this lovely review!
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Bulging and terrible staff
The staff are rude and terrible, don't know how to administer Botox, they've inject in a wrong area hit the nerves. Have bulging, they don't care about their clients all they care is your money.
1 comment
Customer Support T.Australian Skin Clinics
Hi Melissa, we are so sorry to receive this feedback and would appreciate the opportunity to follow up with you. Please email your complaint to [email protected] - Kind Regards, Australian Skin Clinics
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JodeciSouth East Queensland, QLD
- 2 reviews
Amazing clinic with great customer service.
I have been a client of Australia Skin Clinic for nearly a year and it goes without saying that the girls at Carindale have exceptional customer service and definitely make me feel so welcome every time i visit. Not only is their pricing amazing for the quality service you receive but they are always ensuring that i leave satisfied and happy. It is an absolute pleasure to have work done by these consultants and i can not recommend them enough!
1 comment
Customer Support T.Australian Skin Clinics
Hi Jodeci, thank you so much for this wonderful feedback!
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BethNewcastle
- Australian Skin Clinics
- Verified customer
Wow.. A rhort of the highest degree.
In 9 years of having Cosmetic services done, from major surgery such as Abdominoplasty to Liposculpture to minor touch ups such as Microdermabrasion, I have NEVER come across such an unethical, thoughtless, money hungry, uncaring situation as I find myself currently in.
After spending more than $2,000 for services and face product since June, including 1st round cheek filler + forehead Dysport followed by Microderm +Azyme peels, I went back to Australian Skin Clinic at Greenhills for another round of cheek fill, dysport and, this time, lip fi...Read more
4 comments
Australian skin Clinics, I am still suffering here. My (L) side of face is puffy, lower cheek tender to touch, eye blurry and in constant pain!!! Where is MY comment, feedback, offer of HELP !!! Thi... Read more
s has been over a month now !! What is wrong with you people, where is your professionalism????Customer Support T.Australian Skin Clinics
Hi Beth, we apologise for the delayed reply. We have been liaising with the nurse and clinic manager regarding your complaint and were advised that you are being taken care of at clinic level. We have... Read more
been advised that after a consultation with our Medical Director to discuss your concerns, you were offered to be re-treated for anti-wrinkle at no cost, which you accepted. You were also offered to have the lip filler dissolved, of which you declined. If you have presented with new symptoms since your first and second review, we advise that you contact the clinic immediately for a third follow up appointment - or email your photos and concerns to [email protected] Kind Regards, Australian Skin Clinics.Thank you for your reply.
The lip filler being disoved was not declined by myself, I simply could no longer deal with the tone of your Dr and left the room and skype conference.
I felt attacked, b... Read more
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Smooth sailing
I’ve been to aus clinic for over a year now and I’ve had my laser done by various consultants at highpoint. Everytime I go there, the girls are professional & thorough. I’m quite shy about my body but they make me feel super comfortable. They are attentive & address my concerns. I’ve always hated having the prickly feel after shaving but now I’m super smooth & loving it. Thank you ladies for making my experience so easy.
1 comment
Customer Support T.Australian Skin Clinics
Hi Lee, thank you so much for sharing this fabulous feedback!
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Best Nurse Injector in Mandurah
I had the absolute pleasure of being cared for by the gorgeous Katie Adamson, RN and injector at the Mandurah clinic. As an ex cosmetic injector myself, I am particularly fussy about who I trust to deliver my injectables.
Form Katie's friendly introduction, highly knowledgeable skill base and brilliant injecting technique - I wouldn't hesitate to highly recommend Katie to anyone looking for a professional service with stunning results.
1 comment
Customer Support T.Australian Skin Clinics
Hi Sue, thank you so much for this glowing review!
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North Lakes QLD is the BEST!!!
The girls at North Lakes are exceptional. Belinda is so professional, courteous, friendly and comforting. She makes any procedure easy to manage. I always receive the best advice and I am fully informed about the pre, during and post treatment care. It is nice to have all the information I need to make sure my treatment gains optimal results. Belinda and staff at North Lakes always have time to speak to me even though they are a very busy business. The girls there work very hard and long hours - they are able to mult-task running from job to jo...Read more
b as the need arises. They all deserve a very big Xmas bonus!!! Thank you to all the girls at North Lakes so much for your continued support and I will keep coming back to you for my treatments long into the future.1 comment
Customer Support T.Australian Skin Clinics
Thank you for this wonderful review, we really appreciate it!
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MikeGreater Melbourne (Inner), VIC
- 3 reviews
Terrible service. Will never return.
Wasted hundreds of dollars on Anti-wrinkle injections that didn't work. Tried to charge me more at the 2 week follow up which is unheard of at any other branch or any other clinic. Inferior product and inferior service. Will Never return. My flatmate went here for needling and waited over an hour on two occasions because they couldn't turn on the machine.
2 comments
Customer Support T.Australian Skin Clinics
Hey Mike, we're really sorry to receive this feedback and would love the opportunity to follow up with you and assess your results. Please email us with your full name, contact details and photos to i... Read more
[email protected] Kind Regards, Australian Skin ClinicsI already emailed these to the customer services manager Helen at the Chadstone Atrium branch 3-4 weeks ago and never heard back from her.
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RisMelbourne
Seriously the best results I've seen for my skin!
The ladies are all very knowledgable and have your very best interests at heart. Would recommend to anyone! Great for problematic skin.
1 comment
Customer Support T.Australian Skin Clinics
Thanks for the great review Ris!
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NatErCentral Highlands and Goldfields, VIC
- 3 reviews
Results of dermal filler and Botox equivalent
I paid a lot of money for a refreshed appearance.What I ended up with was dropping eyelids and both cheeks at different heights....Very disappointed.
5 comments
Customer Support T.Australian Skin Clinics
Hey NatEr, we're really sorry to receive this feedback and would love the opportunity to follow up with you and assess your results. Please email us with your full name, contact details and photos to ... Read more
[email protected] Kind Regards, Australian Skin ClinicsAgain, have received no response to my complaint from Australian Skin Clinics.
Customer Support T.Australian Skin Clinics
Hi NatEr, our sincere apologies, your email was not responded to due to low staffing over the Christmas break period. We have now located your email and will respond accordingly. Thank you.
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KatBrisbane
Seriously the best.
Auskinclinic garden city. Has been the best in taking care of my skin. It has helped my skin the last 2 1/2 years, the beauticians all are great and very knowledgeable. I have tried other clinics and it didnt compare to aus skin clinics. So definitely recommend to try them out.
1 comment
Customer Support T.Australian Skin Clinics
Thank you for such a great review, Kat!
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SuziGreater Melbourne (Outer), VIC
- 2 reviews
Bad result
Sorry for my honest. But the one who treated me she did no thing no result at all. I know she can do better as I have experience with other clinic and that one was great. I asked who treat me that to do for me better but she doesn't care because I paid for 6 sessions that is why she doesn't care. I will never back again I wasted $800 for no thing. I am very disappointed.
1 comment
Customer Support T.Australian Skin Clinics
Hi Suzi, we're really sorry to receive this feedback and would like the opportunity to follow up with you. Could you please email us with your full name and complaint details to info@australianskincli... Read more
nics.com.au ? Kind Regards, Australian Skin ClinicsSimilar opinion? Write a review on ieatwords.com.au!
Happy Customer
I visit this clinic regularly and am always happy with the results. The service and advice is first class and as someone that has a small needle phobia, Nina is always considerate and gentle, recommended!
1 comment
Customer Support T.Australian Skin Clinics
Thank you for this fantastic review Kevin!
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KgojaChelsea
One of the best!
Have been going here for over two years. Results have been fantastic, service from all staff is brilliant and after care advice. Definitely recommend going to emporium clinic for laser treatments...was recommended by two of my friends and no regrets!
1 comment
Customer Support T.Australian Skin Clinics
Hi Kgoja, thank you so much for this wonderful 5-star review!
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Antonia gSydney, NSW
- 2 reviews
Skin
I always look forward to my services and feel well looked after and leave feeling wonderful great staff great service
1 comment
Customer Support T.Australian Skin Clinics
Hi Antonia, thank you for much for the wonderful review!
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Excellent work Jade
I would like to Thank Jade from Tweed City, she was absolutely marvelous, she used the eye cream with the massager after my Express Micro, which was wonderful. Absolutely great work Jade - Thank You
1 comment
Customer Support T.Australian Skin Clinics
Hi Michelle, Thank you so much for this amazing review!
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Great experience and staff were very informative
I was a first time user of Australia Skin Clinics Mandurah and was very impressed. Nina explained things very clearly and answered all my questions, making me feel very much at ease. I would recommend them to anyone looking to have anything done.
1 comment
Customer Support T.Australian Skin Clinics
Thank you for such a lovely review, Zara!
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New to laser
I would like to thank Amy from the Highpoint store for looking after me in my first couple of laser sessions. You really put me at ease and I'm sooooo happy with the results!
1 comment
Customer Support T.Australian Skin Clinics
Thanks for the great review Tony!
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Questions & Answers
Fudasked
What’s your complaint procedure?
1 answer
Customer Support T.Australian Skin Clinics
Hi Fud, as each of our clinics are individually owned and franchised, please direct any feedback or concerns to the manager of your treating clinic. If the manager is unable to assist, it may be escalated to the Franchisee. Our head office is happy to facilitate any discussion between the clinic and client, however we cannot offer a refund or resolution on behalf of the owner. Kind Regards, Australian Skin Clinics
Suzie Masked
My son has bad acne
Do you treat it and want to know success rate ?
Regards, Suzie Muir
1 answer
Customer Support T.Australian Skin Clinics
Hi Suzie, we have a number of treatments for acne and acne scarring You can read more about our scarring treatment options here: https://australianskinclinics.com.au/scarring/
We recommend coming in for a free consultation, where our trained technicians can customise a treatment plan to suit your son's skincare needs. Please call us on 1300303014 to book! Kind Regards, Australian Skin Clinics
Rabbitasked
Does anyone know this skin clinic’s head office number or email address? I am not able to find it anywhere in their website, other than the branch contact details.
The branch I normally go to, the Manager refused to do a price match when it clearly mentions in their website that they will price match their competitors who are within 30km zone.
So, I had no choice but to buy the sessions with their price.
I did email the branch about my unsatisfied experience and how they are not following their policy, but no reply or apology about it.
Thank you.
2 answers
Head office is on Upton street Bundall or the advanced skill academy ( I think can give you the correct number) all centres should be able to provide you with head offices phone number. Head office are always keen to address any issues you may have. Unfortunately I don't have the number with me just what I have provided .i hope your issue is sorted soon one experience shouldn't put you off a great company
Customer Support T.Australian Skin Clinics
Hi Rabbit, you can contact the Australian Skin Clinics head office by emailing [email protected]. Kind Regards, Australian Skin Clinics
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Customer Support T.Australian Skin Clinics
Hi Layla, we are sorry to receive your review and are concerned about your feedback. Please email us at [email protected] with your full name and contact details so that we can follow ... Read more
up with you as soon as possible. Kind regards, Australian Skin Clinics