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Reviews

4.1

268 reviews
5
(195)
4
(15)
3
(2)
2
(3)
1
(53)
  • Product Quality
    3.6 (39)
  • Return Claim MadeYes (1) · No (38)
  • Customer Service
    3.8 (43)
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layla

laylaSydney, NSW

  • 2 reviews

Stay away do not risk yourself

published
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Mrs T

Mrs TSouth East Queensland, QLD

Worst customer service

published
2 comments
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Mrs T. We are so sorry to receive this feedback and would love the opportunity to turn your experience around. We have passed your comments along to management for immediate follow up and review. Kind Regards, Australian Skin Clinics



Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Wonderful Customer Service

published

Excellent experience, the clinic is always time efficient. Good opening hours very accessible! Thank you for your service you’ve been wonderful

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Sarah, thank you so much for this lovely review!



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Bulging and terrible staff

published

The staff are rude and terrible, don't know how to administer Botox, they've inject in a wrong area hit the nerves. Have bulging, they don't care about their clients all they care is your money.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Melissa, we are so sorry to receive this feedback and would appreciate the opportunity to follow up with you. Please email your complaint to [email protected] - Kind Regards, Australian Skin Clinics

Jodeci

JodeciSouth East Queensland, QLD

  • 2 reviews

Amazing clinic with great customer service.

published

I have been a client of Australia Skin Clinic for nearly a year and it goes without saying that the girls at Carindale have exceptional customer service and definitely make me feel so welcome every time i visit. Not only is their pricing amazing for the quality service you receive but they are always ensuring that i leave satisfied and happy. It is an absolute pleasure to have work done by these consultants and i can not recommend them enough!

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Jodeci, thank you so much for this wonderful feedback!

Beth

BethNewcastle

Wow.. A rhort of the highest degree.

published
4 comments
Beth
Beth
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Beth
Beth

Smooth sailing

published

I’ve been to aus clinic for over a year now and I’ve had my laser done by various consultants at highpoint. Everytime I go there, the girls are professional & thorough. I’m quite shy about my body but they make me feel super comfortable. They are attentive & address my concerns. I’ve always hated having the prickly feel after shaving but now I’m super smooth & loving it. Thank you ladies for making my experience so easy.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Lee, thank you so much for sharing this fabulous feedback!

Best Nurse Injector in Mandurah

published

I had the absolute pleasure of being cared for by the gorgeous Katie Adamson, RN and injector at the Mandurah clinic. As an ex cosmetic injector myself, I am particularly fussy about who I trust to deliver my injectables.
Form Katie's friendly introduction, highly knowledgeable skill base and brilliant injecting technique - I wouldn't hesitate to highly recommend Katie to anyone looking for a professional service with stunning results.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Sue, thank you so much for this glowing review!

North Lakes QLD is the BEST!!!

published
1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for this wonderful review, we really appreciate it!

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Mike

MikeGreater Melbourne (Inner), VIC

  • 3 reviews

Terrible service. Will never return.

published

Wasted hundreds of dollars on Anti-wrinkle injections that didn't work. Tried to charge me more at the 2 week follow up which is unheard of at any other branch or any other clinic. Inferior product and inferior service. Will Never return. My flatmate went here for needling and waited over an hour on two occasions because they couldn't turn on the machine.

2 comments
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
Mike
Mike

I already emailed these to the customer services manager Helen at the Chadstone Atrium branch 3-4 weeks ago and never heard back from her.

Ris

RisMelbourne

Seriously the best results I've seen for my skin!

published

The ladies are all very knowledgable and have your very best interests at heart. Would recommend to anyone! Great for problematic skin.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thanks for the great review Ris!

NatEr

NatErCentral Highlands and Goldfields, VIC

  • 3 reviews

Results of dermal filler and Botox equivalent

published

I paid a lot of money for a refreshed appearance.What I ended up with was dropping eyelids and both cheeks at different heights....Very disappointed.

5 comments
Australian Skin Clinics
Customer Support T.Australian Skin Clinics
NatEr
NatEr

Again, have received no response to my complaint from Australian Skin Clinics.

Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi NatEr, our sincere apologies, your email was not responded to due to low staffing over the Christmas break period. We have now located your email and will respond accordingly. Thank you.

Kat

KatBrisbane

Seriously the best.

published

Auskinclinic garden city. Has been the best in taking care of my skin. It has helped my skin the last 2 1/2 years, the beauticians all are great and very knowledgeable. I have tried other clinics and it didnt compare to aus skin clinics. So definitely recommend to try them out.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for such a great review, Kat!

Suzi

SuziGreater Melbourne (Outer), VIC

  • 2 reviews

Bad result

published

Sorry for my honest. But the one who treated me she did no thing no result at all. I know she can do better as I have experience with other clinic and that one was great. I asked who treat me that to do for me better but she doesn't care because I paid for 6 sessions that is why she doesn't care. I will never back again I wasted $800 for no thing. I am very disappointed.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Happy Customer

published

I visit this clinic regularly and am always happy with the results. The service and advice is first class and as someone that has a small needle phobia, Nina is always considerate and gentle, recommended!

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for this fantastic review Kevin!

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Kgoja

KgojaChelsea

One of the best!

published

Have been going here for over two years. Results have been fantastic, service from all staff is brilliant and after care advice. Definitely recommend going to emporium clinic for laser treatments...was recommended by two of my friends and no regrets!

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Kgoja, thank you so much for this wonderful 5-star review!

Antonia g

Antonia gSydney, NSW

  • 2 reviews

Skin

published

I always look forward to my services and feel well looked after and leave feeling wonderful great staff great service

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Antonia, thank you for much for the wonderful review!

Excellent work Jade

published

I would like to Thank Jade from Tweed City, she was absolutely marvelous, she used the eye cream with the massager after my Express Micro, which was wonderful. Absolutely great work Jade - Thank You

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Michelle, Thank you so much for this amazing review!

Great experience and staff were very informative

published

I was a first time user of Australia Skin Clinics Mandurah and was very impressed. Nina explained things very clearly and answered all my questions, making me feel very much at ease. I would recommend them to anyone looking to have anything done.

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thank you for such a lovely review, Zara!

New to laser

published

I would like to thank Amy from the Highpoint store for looking after me in my first couple of laser sessions. You really put me at ease and I'm sooooo happy with the results!

1 comment
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Thanks for the great review Tony!

Page 4 of 14
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Questions & Answers

Fud

Fudasked

Australian Skin Clinics

What’s your complaint procedure?

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Fud, as each of our clinics are individually owned and franchised, please direct any feedback or concerns to the manager of your treating clinic. If the manager is unable to assist, it may be escalated to the Franchisee. Our head office is happy to facilitate any discussion between the clinic and client, however we cannot offer a refund or resolution on behalf of the owner. Kind Regards, Australian Skin Clinics

Suzie M

Suzie Masked

Australian Skin Clinics

My son has bad acne
Do you treat it and want to know success rate ?
Regards, Suzie Muir

1 answer
Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Suzie, we have a number of treatments for acne and acne scarring You can read more about our scarring treatment options here: https://australianskinclinics.com.au/scarring/
We recommend coming in for a free consultation, where our trained technicians can customise a treatment plan to suit your son's skincare needs. Please call us on 1300303014 to book! Kind Regards, Australian Skin Clinics

Rabbit

Rabbitasked

Australian Skin Clinics

Does anyone know this skin clinic’s head office number or email address? I am not able to find it anywhere in their website, other than the branch contact details.
The branch I normally go to, the Manager refused to do a price match when it clearly mentions in their website that they will price match their competitors who are within 30km zone.
So, I had no choice but to buy the sessions with their price.
I did email the branch about my unsatisfied experience and how they are not following their policy, but no reply or apology about it.
Thank you.

2 answers
Cally
Cally

Head office is on Upton street Bundall or the advanced skill academy ( I think can give you the correct number) all centres should be able to provide you with head offices phone number. Head office are always keen to address any issues you may have. Unfortunately I don't have the number with me just what I have provided .i hope your issue is sorted soon one experience shouldn't put you off a great company

Australian Skin Clinics
Customer Support T.Australian Skin Clinics

Hi Rabbit, you can contact the Australian Skin Clinics head office by emailing [email protected]. Kind Regards, Australian Skin Clinics

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