Each month Australian Warranty Network is running a random draw to win a $500 Fuel Card. This is open to all reviews regardless of if they have had a positive or negative experience. It is possible that one of the reviewers below has received this incentive.
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KurtGreater Melbourne (Metropolitan), VIC
- Mechanical Breakdown Insurance
- Verified customer
AWN: It is a MUST.
AWN and their staff is just there, when you NEED it. I would have been lost without them. Especially having been a bloody NEWBIE in caravan traveling, when I bought my first caravan. IT is a must to buy AWN. If you do not need it, be happy, but if you need it, they are very helpful.
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The reviewer stated that an incentive was offered for this review
AaronGreater Melbourne (Metropolitan), VIC
- Mechanical Breakdown Insurance
- Verified customer
Good Service and an easy process, would recommend.
I needed to replace the radiator in my car due to failure of the existing one, i called and put in the Claim with AWN, it was processed and approved quickly after taking the car for an inspection at the nominated mechanic. I would recommend them for your extended car warranty.
1 comment
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Fan of AWN InsuranceThe Mallee, VIC
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Unrivalled Customer Service and ZERO STRESS!!!
Hi Everyone, Listen up. If you are looking for an Extension of Mechanical Warranty Policy for your new car. Look no further please for your own sanity select AWN Insurance... Here's My story:
I have not long submitted a claim with AWN, and whilst my car was being repaired the Mechanic has found yet another major Issue with it. (you wouldn't believe my disappointment and at this point I wished I had never purchased this car) I was devastated and extremely ANGRY with the car yard where I purchased it.
The Cam Shaft had massive chunks out of it be...Read more
low is my mechanics comment: ""ESTIMATE TO REPLACE ALL THE ABOVE PARTS TO CORRECTLY REPAIR THE VEHICLE DUE TO THE CAMSHAFTS HAVE EXCESSIVE PITTING AND WEAR FROM USING CHEAP OR INCORRECT ENGINE OIL AND OVER REVING/OVER WORKING ENGINE TOO HARD."" I thought to myself there's No way will my warranty will approve another $4.5K as I have just had a claim paid out of approx $5.5K with AWN Insurance. I still sent it to AWN Insurance (praying and hoping they would cover it because where was I going to get this money from). Again within a day or so they had called me to advise its covered and repairs can go ahead. But this time they had contacted the car yard I purchased it from and got them to pay under their company insurance. I was honestly blown away and extremely happy. I was very impressed they took it upon themselves to contact the car yard and make them pay, this made my day! Guys AWN Insurance seriously is ZERO stress, fast responses and absolutely amazing Customer service. I am very sad they do not do normal car, house and contents insurance as Id definitely be choosing these guys for everything without hesitation...!!! Thank you again AWN Love your work!!!
1 comment
AWNAustralian Warranty Network
Hi Fan of AWN insurance,
Thank you for taking the time to share your experience with our Claims Team! We're pleased to hear our team were able to assist you again and have your motor vehicle repaired... Read more
. We appreciate you reviewing us with 5 stars and recommending our products and services!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Australian Warranty Network Mechanical Breakdown Insurance compares to other Car Insurance
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LisaPerth, WA
- Mechanical Breakdown Insurance
- Verified customer
Great assistance.
I am very happy with AWN and the assistance they provided when my vehicle had some very technical mechanical issues. They dealt with the mechanic promptly and I appreciated the outcome.
1 comment
AWNAustralian Warranty Network
Hi Lisa,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback.... Read more
We are very happy we could assist to you again and approve your latest claim. Approved Claim: April 2020, Authorised $1,923.05 for electrical system repairs. Approved Claim: Feb 2020, Authorised $833.80 for fuel injection systems repairs. Approved Claim: Jan 2020, Authorised $3,478.75 for fuel pump repairs. All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
AnthonyPilbara, WA
- Mechanical Breakdown Insurance
- Verified customer
This is perfect, would recommend anytime.
1 week after I purchased my car the drive shaft and centre bearing had broke and came out of place, rang awn and made a claim they was on the job that day, and had been approved straight away, then had the mechanic fix the car within that week, Great reliable service, Recommend awn 100%
Quick response no hassle no time wasting.
On the job straight away got approved as soon as possible. Thanks awn you guys do a great job.
1 comment
AWNAustralian Warranty Network
Hi Anthony,
Thank you for sharing your claims experiences, our team members appreciate your feedback and your recommendation of our products and services. We are very happy we could work with you to ... Read more
achieve a great outcome to have your motor vehicle claim approved.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Kerry MEyre Peninsula, SA
- Mechanical Breakdown Insurance
- Verified customer
Fast service
I purchased the warranty in March and the alternator died in April.
I called AWN and was advised to have the mechanic send a quote. The repair was authorized and the car fixed that afternoon.
1 comment
AWNAustralian Warranty Network
Hi Kerry,
Thank you for sharing your claim experience, our team members appreciate your feedback.... Read more
All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MathewSouth East Queensland, QLD
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Great helpful customer service. Highly Recommended.
Choosing warranty when purchasing my used car has been the best decision ever. I have the deluxe cover. My car was fixed without any delays & no cost to myself! Such a relief, this is the second claim in 3 years which was just a quick easy phone call with great helpful customer service. Roadside assistance was prompt and I had my car towed, fixed and returned within 48hrs. I highly recommend AWN.
1 comment
AWNAustralian Warranty Network
Hi Matthew,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback and your recommendation.... Read more
We are very happy we could assist to you again and approve your latest claim. Approved Claim: April 2020, Authorised $1015.00 for fuel pump repairs. Approved Claim: May 2022, Authorised $368.50 for window motor repairs. All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
FeleciaDarling Downs, QLD
- Mechanical Breakdown Insurance
- Verified customer
Very highly recommend having AWN warrenty on any car, you can't go wrong AWN offer so much piece of mind..
Very easy to deal with no issues at all.
Very happy and love having the warranty for piece of mind. This is my second warrenty now and I wouldn't be without it on any car I get now and in the future. Super good value easy to set up and easy to claim. All claims I've had have been processed within the same day with no hassles. I very highly recommend AWN warrenty products for piece of mind.
2 comments
AWNAustralian Warranty Network
Hi Felecia,
Thank you for taking the time to review our mechanical breakdown insurance and sharing your claim experience. We're pleased to hear you found our products and services valuable.... Read more
All the best, AWN Customer SupportThank you I honestly wouldn't be without the warranty on any car now. I was hesitant at first that I wouldn't use it but it's been amazing and gives me so much piece of mind when I'm on a very limited income
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The reviewer stated that an incentive was offered for this review
KarenaSouth East Queensland, QLD
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
So quick to have my car repaired and on the road
I have top warranty with AWN and it has been work it's weight in gold. My car broke down late Wednesday afternoon, RACQ diagnosed the problem and after a phone call to AWN they had approved repairs and car was repaired the next day. Just before Easter, I didn't need to be without my car. Great company to deal with and would recommend to anyone.
1 comment
AWNAustralian Warranty Network
Hi Karena,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback and your recommendation. ... Read more
We are very happy we could assist to you again and approve your latest claim. Approved Claim: April 2020, Authorised $530.00 for Electronic Ignition System repairs. Approved Claim: Aug 2022, Authorised $530.00 for thermostat repairs. Approved Claim: Aug 2022, Authorised $2394.00 for transmission repairs. All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Find out how Australian Warranty Network Mechanical Breakdown Insurance compares to other Car Insurance
Know better, choose better.
Adam
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Easy to use! Recommend!
We purchased a car and was given this insurance - we had an issue mechanically and they worked extremely efficiently with my mechanic to resolve the problem and pay for the required items accordingly as per the agreement.
1 comment
AWNAustralian Warranty Network
Hi Adam,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim of $1,000.00 to repair your motor vehicles balance shaft. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
medranoe
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
This is perfect,without car you can't move to anywhere you want
About the policy,Yes its great,just follow the step on how to make a claim, and its perfect. I just call the claim department one ( 1 ) time and its click approved same day,
1 comment
AWNAustralian Warranty Network
Hi medranoe,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim of $2,430.00 to repair your motor vehicles transfer case. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
- Mechanical Breakdown Insurance
- Verified customer
They pretty good
I would highly recommend AWN to family and friends, they are very friendly People.
I had a few issues with the car I bought and these guys helped me out with it.
1 comment
AWNAustralian Warranty Network
Hi Habi,
Thank you for sharing your claims experiences, our team members appreciate your feedback and your recommendation of our products and services. We are very happy we could work with you to ach... Read more
ieve a great outcome to have your latest motor vehicle claim approved.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
駿 佐.Greater Melbourne (Outer), VIC
- Mechanical Breakdown Insurance
- Verified customer
Quick and kind!!
The ABS pump had to be replaced and was reported by a regular dealer for $ 3000. So when I consulted with this company, I was very kind and surprised to introduce an excellent mechanic using second parts.And above all, the reply is always very fast. . It is safe. Thank you.
1 comment
AWNAustralian Warranty Network
Thank you for your feedback.
We are very happy we could work with you to achieve a great outcome and promptly approve your claim of $750.00 to repair your motor vehicles ABS system.
... Read more
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The reviewer stated that an incentive was offered for this review
KelliePerth, WA
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Seriously don’t know what we would have done without it!!
Yet Another issue rectified and had I not had this warranty I don’t know what I would have done. A very quick turnaround for approval of works being carried out yet again.
1 comment
AWNAustralian Warranty Network
Hi Kellie,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim.... Read more
Wishing you the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Damian
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Brilliant service and response
I found myself interstate with my vehicle and family in a car that needed urgent repairs. I made a claim on the warranty and within a few hours it was approved. The two phone calls I made were with friendly, professional and helpful people who more than adequately answered my queries. The whole process was seamless and stress free (much appreciated in this COVID-19 period). Based on this, my first experience with AWN, I could only highly recommend them to friends, family and others looking for this type of product.
1 comment
AWNAustralian Warranty Network
Hi Damian,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim to repair your motor vehicle. All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Find out how Australian Warranty Network Mechanical Breakdown Insurance compares to other Car Insurance
Know better, choose better.
Pia SmithSouth East Queensland, QLD
- Mechanical Breakdown Insurance
- Verified customer
Got the claim processed within 24 hours efficiently, effectively and easily
I lodged a claim at 9am in the morning and by 10am I had a phone call to say it had been approved. Very friendly and efficient service that was very easy to navigate.
I have been with this company for about 6 months and would highly recommend.
1 comment
AWNAustralian Warranty Network
Hi Pia,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your radiator claim. All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Mary DPeel, WA
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Professional with no fuss
The policy seemed good value and was easily set up with our caravan supplier. Our Stainless Steel Stove top developed a 40mm tear from the left rear corner. We lodged a claim which took a little while to resolve due to our own patience, as it wasn't urgent we waited until the most suitable time to suit us and the repairer. The time lag was no fault of AWN or the repairer, and once we were slotted in, everything went very smoothly. This was our first claim as we've only had the policy for about 10 months.
1 comment
AWNAustralian Warranty Network
Hi Mary,
Thank you for sharing your claims experiences, our team members appreciate your feedback.... Read more
All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Mark SHunter Region, NSW
- 3 reviews
- Mechanical Breakdown Insurance
- Verified customer
Very responsive
Again I found AWN to be flexible and reasonable. It's good to be able to speak to someone who listens and responds. Couldn't ask for quicker or easier service with an excellent outcome. Car approved and fixed in a day.
1 comment
AWNAustralian Warranty Network
Hi Mark,
We are very happy we could assist to you again and approve your latest claim.... Read more
Thank you for your valued feedback. All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
rikki leighSouth East Queensland, QLD
- 3 reviews
- Mechanical Breakdown Insurance
- Verified customer
Can't live without it and value for money
Yes it was easy to set up, i have lodged a few claims and all have been resolved within 2weeks. I have been with this company for over 3years now.
1 comment
AWNAustralian Warranty Network
Hi Rikki,
Thank you for your valued feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim and have your motor vehicle repaired. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Chris HIllawarra, NSW
- Mechanical Breakdown Insurance
- Verified customer
Starter Motor issue
Once again i was dealt with fast and efficiently. The over the phone service was very helpful and polite. Thank you AWN.
Approval for replacement of my starter motor approved the next day.
1 comment
AWNAustralian Warranty Network
Hi Chris,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim.
... Read more
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Robasked
Looking at buying a Merc Benz 1985 280 CE one owner (said to be deceased estate} from a major Melbourne dealer with RWC and Club permit plates to issue. Vehicle has 255000km recorded has service records and some service invoices . Vehicle appears to have been accident free and clean for a 35 yo car. Please advise the premium for 12 months to cover mechanical breakdown Rob
1 answer
AWNAustralian Warranty Network
Hi Rob,
AWN do not sell direct to the public, our breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.
If you would like to call us on 07 38025577 and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.
Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.
Kind Regards,
AWN Customer Support
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AWNAustralian Warranty Network
Hi Aaron,
Thank you for sharing your claims experiences, our team members appreciate your feedback and your recommendation of our products and services. ... Read more
All the best, AWN Customer Support