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Reviews

4.5

194 reviews
5
(147)
4
(26)
3
(4)
2
(3)
1
(14)
  • Value for Money
    4.6 (87)
  • Transparency
    4.6 (84)
  • Customer Service
    4.7 (89)
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Kurt

KurtGreater Melbourne (Metropolitan), VIC

AWN: It is a MUST.

published

AWN and their staff is just there, when you NEED it. I would have been lost without them. Especially having been a bloody NEWBIE in caravan traveling, when I bought my first caravan. IT is a must to buy AWN. If you do not need it, be happy, but if you need it, they are very helpful.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelGoldstar Caravan
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The reviewer stated that an incentive was offered for this review

Aaron

AaronGreater Melbourne (Metropolitan), VIC

Good Service and an easy process, would recommend.

published

I needed to replace the radiator in my car due to failure of the existing one, i called and put in the Claim with AWN, it was processed and approved quickly after taking the car for an inspection at the nominated mechanic. I would recommend them for your extended car warranty.



Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelVolvo S60 T6 R-Design
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1 comment
Australian Warranty Network
AWNAustralian Warranty Network
Fan of AWN Insurance

Fan of AWN InsuranceThe Mallee, VIC

  • 2 reviews

Unrivalled Customer Service and ZERO STRESS!!!

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelFord Falcon FG X
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1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

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Lisa

LisaPerth, WA

Great assistance.

published

I am very happy with AWN and the assistance they provided when my vehicle had some very technical mechanical issues. They dealt with the mechanic promptly and I appreciated the outcome.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network
Anthony

AnthonyPilbara, WA

This is perfect, would recommend anytime.

published

1 week after I purchased my car the drive shaft and centre bearing had broke and came out of place, rang awn and made a claim they was on the job that day, and had been approved straight away, then had the mechanic fix the car within that week, Great reliable service, Recommend awn 100%
Quick response no hassle no time wasting.
On the job straight away got approved as soon as possible. Thanks awn you guys do a great job.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateApril 2020
Claim ApprovedYes
Car ModelHolden Ute VE (2007-2013)
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1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

Kerry M

Kerry MEyre Peninsula, SA

Fast service

published

I purchased the warranty in March and the alternator died in April.
I called AWN and was advised to have the mechanic send a quote. The repair was authorized and the car fixed that afternoon.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

Mathew

MathewSouth East Queensland, QLD

  • 2 reviews

Great helpful customer service. Highly Recommended.

published

Choosing warranty when purchasing my used car has been the best decision ever. I have the deluxe cover. My car was fixed without any delays & no cost to myself! Such a relief, this is the second claim in 3 years which was just a quick easy phone call with great helpful customer service. Roadside assistance was prompt and I had my car towed, fixed and returned within 48hrs. I highly recommend AWN.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Territory SZ Titanium
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1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

Felecia

FeleciaDarling Downs, QLD

Very highly recommend having AWN warrenty on any car, you can't go wrong AWN offer so much piece of mind..

published

Very easy to deal with no issues at all.
Very happy and love having the warranty for piece of mind. This is my second warrenty now and I wouldn't be without it on any car I get now and in the future. Super good value easy to set up and easy to claim. All claims I've had have been processed within the same day with no hassles. I very highly recommend AWN warrenty products for piece of mind.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car Model2006 honda crv
See all answers
2 comments
Australian Warranty Network
AWNAustralian Warranty Network
Felecia
Felecia

Thank you I honestly wouldn't be without the warranty on any car now. I was hesitant at first that I wouldn't use it but it's been amazing and gives me so much piece of mind when I'm on a very limited income

The reviewer stated that an incentive was offered for this review

Karena

KarenaSouth East Queensland, QLD

  • 2 reviews

So quick to have my car repaired and on the road

published

I have top warranty with AWN and it has been work it's weight in gold. My car broke down late Wednesday afternoon, RACQ diagnosed the problem and after a phone call to AWN they had approved repairs and car was repaired the next day. Just before Easter, I didn't need to be without my car. Great company to deal with and would recommend to anyone.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network
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Adam

Adam

  • 2 reviews

Easy to use! Recommend!

published

We purchased a car and was given this insurance - we had an issue mechanically and they worked extremely efficiently with my mechanic to resolve the problem and pay for the required items accordingly as per the agreement.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedYes
Car ModelMercedes-Benz CLK-Class
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1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

medranoe

medranoe

  • 2 reviews

This is perfect,without car you can't move to anywhere you want

published

About the policy,Yes its great,just follow the step on how to make a claim, and its perfect. I just call the claim department one ( 1 ) time and its click approved same day,

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

They pretty good

published

I would highly recommend AWN to family and friends, they are very friendly People.
I had a few issues with the car I bought and these guys helped me out with it.

Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelHyundai Accent
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

駿 佐.

駿 佐.Greater Melbourne (Outer), VIC

Quick and kind!!

published

The ABS pump had to be replaced and was reported by a regular dealer for $ 3000. So when I consulted with this company, I was very kind and surprised to introduce an excellent mechanic using second parts.And above all, the reply is always very fast. . It is safe. Thank you.

Transparency
Customer Service
Value for Money
Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelHolden Captiva
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

Kellie

KelliePerth, WA

  • 2 reviews

Seriously don’t know what we would have done without it!!

published

Yet Another issue rectified and had I not had this warranty I don’t know what I would have done. A very quick turnaround for approval of works being carried out yet again.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelToyota HiAce
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

Damian

Damian

  • 2 reviews

Brilliant service and response

published

I found myself interstate with my vehicle and family in a car that needed urgent repairs. I made a claim on the warranty and within a few hours it was approved. The two phone calls I made were with friendly, professional and helpful people who more than adequately answered my queries. The whole process was seamless and stress free (much appreciated in this COVID-19 period). Based on this, my first experience with AWN, I could only highly recommend them to friends, family and others looking for this type of product.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Car ModelToyota LandCruiser 200 Mark II 4.5L Twin-Turbo Diesel GX
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1 comment
Australian Warranty Network
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Car Insurance

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Pia Smith

Pia SmithSouth East Queensland, QLD

Got the claim processed within 24 hours efficiently, effectively and easily

published

I lodged a claim at 9am in the morning and by 10am I had a phone call to say it had been approved. Very friendly and efficient service that was very easy to navigate.
I have been with this company for about 6 months and would highly recommend.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelAlfa Romeo Giulietta
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

Mary D

Mary DPeel, WA

  • 2 reviews

Professional with no fuss

published

The policy seemed good value and was easily set up with our caravan supplier. Our Stainless Steel Stove top developed a 40mm tear from the left rear corner. We lodged a claim which took a little while to resolve due to our own patience, as it wasn't urgent we waited until the most suitable time to suit us and the repairer. The time lag was no fault of AWN or the repairer, and once we were slotted in, everything went very smoothly. This was our first claim as we've only had the policy for about 10 months.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateOctober 2022
Claim ApprovedYes
Car ModelIsuzu MU-X
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

Mark S

Mark SHunter Region, NSW

  • 3 reviews

Very responsive

published

Again I found AWN to be flexible and reasonable. It's good to be able to speak to someone who listens and responds. Couldn't ask for quicker or easier service with an excellent outcome. Car approved and fixed in a day.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelLand Rover Discovery 4
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network
rikki leigh

rikki leighSouth East Queensland, QLD

  • 3 reviews

Can't live without it and value for money

published

Yes it was easy to set up, i have lodged a few claims and all have been resolved within 2weeks. I have been with this company for over 3years now.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2018
Claim ApprovedYes
Car ModelHolden VE Commodore Wagon
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network
Chris H

Chris HIllawarra, NSW

Starter Motor issue

published

Once again i was dealt with fast and efficiently. The over the phone service was very helpful and polite. Thank you AWN.
Approval for replacement of my starter motor approved the next day.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Car ModelHolden Commodore VE
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Rob

Robasked

Mechanical Breakdown Insurance

Looking at buying a Merc Benz 1985 280 CE one owner (said to be deceased estate} from a major Melbourne dealer with RWC and Club permit plates to issue. Vehicle has 255000km recorded has service records and some service invoices . Vehicle appears to have been accident free and clean for a 35 yo car. Please advise the premium for 12 months to cover mechanical breakdown Rob

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Rob,

AWN do not sell direct to the public, our breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Get an answer from our members and Australian Warranty Network representatives

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