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Reviews

1.4

433 reviews
5
(26)
4
(11)
3
(13)
2
(26)
1
(357)
  • Transparency
    1.6 (140)
  • Customer Service
    1.4 (165)
  • Rates and Fees
    1.8 (65)
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Wayne D.

Wayne D.Eyre Peninsula, SA

Time to consolidate into another Super fund

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Sarah G.

Sarah G.Sydney, NSW

UPDATE - A Little hope for all of us struggling

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Alex

AlexSouth East Queensland, QLD

  • 5 reviews

They are dodgy company

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With australian super every time when you log on and check your account you will have less money than last time.I am wondering if there is anybody to control their work becouse they are terrible. I was just losing money with their premixed investment found and I changed all investments into cash (100%) . And when I check my account there is always less money. This is not posible! Try to contac them and they send me useless messages and mark conversation resolved. Whata a dodgy company!

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billy54

billy54Greater Melbourne (Outer), VIC

  • 2 reviews

As most negative comments!

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I won't go on do we contact current affairs about this? Applied for as most on the 21ts of April and told it's with the member protection team? Frustrated beyond belief!

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1 comment
billy54
billy54

ACA will be doing a story on this and coming to see me tomorrow

sevenz

sevenzskennars head

  • 2 reviews

Pathetic Criminals

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Lol

LolSydney, NSW

Super release

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Same as everyone else I got the approval letter on the 22/4/2020 still havent heard or recieving any money from them,called them and had waited for 2 hr still no one picking up the phone,cant talk to anyone, this is so frustrating

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iamagirl1969

iamagirl1969South Australia

  • 15 reviews
  • 1 like

I smell something fishy.....and its not the fishfinger sandwich, I had for brekkie!

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Lyn Hawkins

Lyn HawkinsGreater Melbourne (Metropolitan), VIC

  • 12 reviews

Poor reporting

published

I have been with Australian Super for over 20 years and I’m now retired. Their reports are very basic and it’s impossible to speak to a one.
Their fees are comparable to other large funds but since the customer service is non existent I would not recommend them.

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Glen H.

Glen H.Sydney, NSW

Common superanuation release problems.

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Sarah_85

Sarah_85Sydney, NSW

  • 2 reviews

Not one of the lucky ones who received their payment within 5 days

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Sam

Sam

This review is regarding covid-19 super withdrawal.

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I've been with AusSuper since roughly 08, I'm leaving this review in regards to the covid-19 withdrawal only. I understand some people have been having some trouble, maybe these cases are an exception to the rule however I'm unsure. I applied on the 21st and recieved payment yesterday the 29th, a total wait time of 8 days, no problems at all. I know it's hard times but patience is key here, also there's obviously a reason some people's cases are being referred to the fraud/security team.

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taytay

taytaySouth East Queensland, QLD

No problems

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Like everyone else, I got my super release approved by ATO and within 5 business days, I received it. I don’t see what the fuss is about to be honest.

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A Peeved Off Customer

A Peeved Off CustomerGreater Melbourne (Metropolitan), VIC

CoVid19 Payout. Might As Well Call It NoVid19 Payout

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Geoff

GeoffSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Smoke and mirrors.

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Like hundreds of other people I had applied via mygov for a covid super release. It was all approved and was expecting payment within 5 days. 7 days later contacted them and like hundreds of others I need to wait for another team to contact me. I reckon they are stalling as they do not have the money to pay and are trying to sell assets . Disgusting company. One I get my money I'm changing funds straight away. To all those getting stuffed around by them you should Lodge a complaint via AFCA. They are the governing body for super funds. If you are experiencing financial hardshid they can expedite it.

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David H.

David H.Sydney, NSW

  • 6 reviews

Covid-19 payouts

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I applied from ato and was approved for early super payout on the 21st of April then went on live chat on Tuesday the 29th to see the update and then the person called [name removed] said the alert team will call me within 48 hours before paying me. Once I receive the money changing super. Customer service is carp for a big company to not realase payouts. I can see lot of people going to change super very soon. Everyone please write to current affairs email address [email protected]

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Kelly Gunnis

Kelly GunnisSouth East Queensland, QLD

Early release covid no transparency rude attitude of customer service

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6 business days after approval and nothing. No release. Being told by chatbot via app next week some time just to process it and treating me like I'm a pain in the rear. Doesnt matter when i explain that i have anxiety and this is making it worse, they dont care about mental health. Just give me a date, stop stringing me along. This is so exhausting.

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jamie s.

jamie s.South East Queensland, QLD

Make up excuses to not pay you your money

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Aj K.

Aj K.Metropolitan Adelaide, SA

Complete Bull of a company

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Lies lies lies that's all they give you. Never again with Australia super. They told me that my funds were released in the 23rd of april. Its now the 1st of May. WHERE IS MY MONEY. You gamble with my funds on stocks and shares and when its time to release my funds you take your time. Very bad super fund don't sign up for constant lies.

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David

DavidSydney, NSW

  • 14 reviews
  • 2 likes

Australian Super useless company

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Muneer

MuneerPerth, WA

Transfer your money to other super fund

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Don’t call them mate they will never give you un answer . Transfer your money to other super fund I don’t trust AustralianSuper they want to keep your money in the stock market

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Page 1 of 22

Questions & Answers

Geoff

Geoffasked

To all the people getting messed around by Australian super. Did you by any chance roll your super into this fund within the last few weeks?

2 answers

No but I’m certainly going to roll it out as soon as this is done. What a crappy way to treat customers!

Glen H.
Glen H.

No I did not roll my super into this account recently. I have been on disability with centrelink. And like the one above me, as soon as this is cleared and paid, I will be removing the rest iof it as well. There is a person on here who has been waiting for 3 months to get a claim on his mother's life insurance for three months, which was before covid cause all kinds of wrenches to be thrown in the works. He also has no communication. I think that makes things clear on one account, they have no copmpassion, and they will have none in the future.

Sam H.

Sam H.asked

Has anyone made a claim on life insurance and super on behalf of someone
I’ve done all the requirements to make a claim on my late mother’s account who suddenly passed away 3 months ago I can not get through to them about where it’s at and they never respond to calls or email can someone help if they have had a similar situation and got it resolved I have outstanding bills of hers I need to pay I just want everything to be over with :(

4 answers
Suelorr
Suelorr

I have been helping someone but you must make sure everything is correct on application as they try to delay payment

Alex Smith
Alex Smith

AustralianSuper will try and not pay you out.... The big boss owns a lambo and hopes to pay it off with its customers fee's... Change your super company and you won't have an issue.

Sanya T.
Sanya T.

I am in the same situation and don't want to pay the tax but they are making it impossible to get the funds out prior to her death. i have done everything and they are now telling me that it is with the Trust Office and there is no time frame and when it will be processed.

Judith A. Walsh

Judith A. Walshasked

What was the last six months interest returns on a pension superannuation?

2 answers
Toad
Toad

Cant help you here
After almost 7 weeks of frustration to access my money, I rolled over my money to another fund ..Had enough of AUSTRALIAN SUPER's ABYSMAL customer service

Alex Smith
Alex Smith

-70%.... Any profits you make with this company, they ensure to take it off you in fee's and charges. You will only be in 0.5% positive gearing with this mob... They are worse than pay day loan sharks!

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