Auswide Bank

Spoke to Katrina from auswide bank, always speak to the same person through the whole process, applied for a personal loan and the whole process was very easy and Katrina did all the hard work and kept me updated, she even followed up and asked me how my new bike purchase went. Very pleased with auswide, also have my home loan through them. Can't recommend auswide enough.

So happy with the service we've recently recived. We took out a car loan and it was a seamless experience with a great turn around time. Would highly recommend to all my family and friends

Was screwed around for 10 days to get a NO with all requirements met with ease.
Constantly fed lies ranging from "sorry mate, lost your number in my phone" to
"Oh, sorry.......couldn't get back to you yesterday as there was a power outage"
A Queensland bank with NO idea about real estate in Victoria. AVOID!!!

I want to Thank Katrina Thompson for some great customer service. She went over the top to make us feel comfortable about opening accounts and answered all questions we had. She is a total asset.

The lending team are the only ones with any customer service skills that I have encountered. Whenever needing assistance I have been met with a lack of enthusiasm to help or rectify the situation. The fees are astronomical and interest rates sub par

We went thought the lending process with Auswide which was a lengthy and arduous process but that is the case with all banks at the moment... what we are so impressed with is the customer service from set up to even now a couple of months down the track. Madison from the Brisbane City branch has been so helpful and nothing has been a hassle. Old style customer service at its best Auswide will def recommend this bank

I applied for a home loan with this bank through a broker us along with broker were appalled at the whole process. 6 weeks for a pre-approval, keep requesting more and more documents that they already had, delaying constantly. Then for them to turn around and decline it after 6 weeks. The decline letter is attrocious doesn't say why declined just computer generated it seems. So unclear as to why it was declined when well & truly met all criteria and don't know what to fix before applying again. Was the first time we applied for mortgage and honestly scared to do again due to this service. Disappointed is an understatement. Shocking customer service would not recommend.

I am with the bank for 20 years now. I consider they give the best service among banks. Staff are friendly and helpful, go above and beyond for you in every branch I dealt with. No long queues and push to use online banking - like the Big 4 do.
My mortgage is not with them anymore as I didn't fit into the requirements at the time, but kept my account. And no matter how much is on your account, you get a friendly old fashioned personalised service each time. 5 stars from me!

We needed to refinance our loan, which was already with Auswide Bank. Amanda Williams our lending consultant was amazing!!! She took the time to sit down with us and discuss our situation, and she came up with the best solution for us. Amanda made it such an fast, easy and painless process, and we would recommend her and Auswide to anyone. Julie R and Andrew R

Couldn’t be more disappointed with this bank. Have had a home loan with this Auswide for one year & they have already done 2 out of cycle rate rises. The 1st was before we had even paid our 1st month. It appears like Auswide put profits before customers just like most other banks.

Don’t do it. There no breed than the big 4. There managers go early and there always on leave . Go to complain and guess what. The G M is on holidays. And we just had Xmas and new year. It’s a joke. For your loan answer. You have to wait for the loan manger. Who must be god. Because no one else steps up into the job when he’s not there. Same old tricks as the big 4

I was on a variable rate since 2016 and the market saw loan rate drop, which was never passed on to me, even after a few phone calls. Instead, they bumped up the rate from 4.something to 4.6 when the comparable rates around were just 3.99. That's one part of the problem. And man, their customer service is the worst of all. I will never get something with them again and I recommend NOT to go with them either.

I have been with Auswide Bank for many years, in fact before it became a bank. I live some 3 hrs away from my nearest branch, so I do all of my banking online. I have set daily limits on my account as a secure measure and find that all I have to do is send an email to the bank if I need to pay an amount above that limit. This happens very quickly and payments are usually made in one business day. I could bank with all of the major Banks within 10-25 minutes from where I live, but I am so happy with the service that Auswide Bank give me, that it never crosses my mind to change. "You cannot go wrong with this Bank", easy online transactions, great reliable service and services all of my Banking needs professionally.

Need Financial Advice? I needed some advice on a few financial matters and the Staff at Auswide Bank were so helpful and really went out of their way to help me understand. They always make me feel like a valued customer and I never have to wait any longer than a couple of minutes to get served. That’s what I call great Customer Service.

I would like to thank Auswide Bank for promptly returning the money that was stolen from me! In particular, I'd like to single out Tannika at the Stockland branch (formerly Sugarland) in Bundaberg. She took the time to listen to my concerns & offer me comfort through my tears. Thanks again Auswide.

Our experience is similar to Mrs Deano's. We have a mortgage with ME Bank, paying 4.89%. However, this bank advertises the far lower rate of 3.69% for new mortgages. When they bank tersely refused to consider a lower rate for us, we decided to move our mortgage to a bank offering a lower rate. However, my investigations so far show that many, maybe all, banks have this practice. I wonder, does this mean we should move our mortgage every year or so? Does anyone know of a bank or lender which does not do this?