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Reviews

2.8

151 reviews
5
(63)
4
(4)
3
(1)
2
(10)
1
(73)
  • Product Quality
    3.1 (30)
  • Return Claim MadeYes (8) · No (25)
  • Customer Service
    3.0 (29)
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12345abc

12345abcQueensland

Terrible Customer Service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationMorayfield
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sydney w.

sydney w.

  • 3 reviews

Zero customer service. Close doors early. Prices scan incorrectly.

published

The front doors were Shut early, at 5:15pm, attendant said they close at 5pm. I said that’s not what it says on the door/website, clearly states 5:30pm. Other visits the specials do not scan correctly, they are rude & unhelpful.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCaringbah
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Mary

MaryGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Excellent customer service at the Preston store.

published

Hamish provided fantastic service today.
He fitted my new car number plates with anti theft screws after my plates were stolen this morning. He was Very professional and very attentive. I’m very grateful.
Thanks
Mary

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston. Chifley drive
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Peter P.

Peter P.

  • 3 reviews

Worst experience of my life

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationMorayfield
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Revel

RevelMid North Coast, NSW

  • 9 reviews

Too easy. Booked car in and left

published

Asked around to find best tyre dealer in town. Needed 2 tyres replaced to pass rego. Was told to try AUTOBARN and couldn’t be happier. Quoted me a great price ( $90 ) each includes rotate tyres and disposal.

Sharkey

SharkeyPerth, WA

  • 4 reviews

Exceptional Service at Autobarn Cannington

published

My eldest daughter had bought me a personalised dashmat for my car but had told me the store (not an Autobarn) near her had been so unhelpful and the process had been difficult. I went to a store (again not an Autobarn) near me to order one for my youngest daughter. The person I spoke to was dismissive, and did not seem interested. I walked out, and over to Autobarn, Cannington. They were amazing. All so helpful, and it was not to much trouble for them. As obviously it had to be ordered, delivery was over three weeks but that was understandable, and they explained this at the time. Congratulations to the Manager for having such professional staff.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAutobarn, Cannington
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Oskar-Andreas T.

Oskar-Andreas T.South East Queensland, QLD

Overpriced

published

Its horrible how they charge european car parts up to 10x higher prizes. Its disgusting . 1 audi lightbulb costs 259$ when meanwhile u can get it online less than 40$ and with 100$ u can get it 2 set of bulbs

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacgregor
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Jabba

JabbaCentral Queensland, QLD

They do not give a damn about you their parts are cheap and to dear double the price than online

published

I purchased parts for a Caprice and they were cheap parts double the price to online store they will tell you anything to get your money their part are below what you buy online

Customer Service
Product Quality
Return Claim MadeYes
Store LocationBundaberg
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Sue

SueSouthwest, VIC

Super John - above & beyond

published

In searing heat, John from North Geelong Autobarn fitted the headlight globe in my vf commodore - not an easy installationat the best of times let alone 40+ degrees. These guys at are always willing to help. Thanks again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Geelong
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Sonya M

Sonya MMetropolitan Adelaide, SA

Excellent service

published

I went to Auto Barn Mile End Adelaide on Sunday looking for a new stereo for my car. I was served by Anthony who was able to answer all my questions about the products and installation of a new stereo. Even with the Christmas rush Anthony was able to book me in to have my stereo installed. Love it, thanks Anthony fir making the experience hassle free great customer service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMile End Adelaide
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Tess

TessHobart, TAS

  • 2 reviews

Outstanding customer service from Pat

published

Highly recommend Autobarn at Moonah. The store staff are always friendly and willing to assist, and Pat was extremely helpful today fixing our the car lights. The store is well laid out and has convenient parking at the front entrance.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoonah, Hobart
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blackphillip

blackphillipbrisbane

  • 5 reviews

A chain auto products store that has a decent range of Audio gear.

published

I've always kind of avoided Autobarn not sure why but recently I've been working on amassing the products for a full car stereo install.

Checked out my local Autobarn (Lawnton) and the one near work (Cannon Hill) and I've been very impressed with the audio gear they have for non "specialists" in the field. Much better than the trash grade speakers/subs Supercheap/Repco sells (yes, I even mean the Sony which is overpriced and deceptive by not using RMS wattages). I was even stoked to find roadkill fast rings in the physical store.

They even have heaps of aerpro harnesses on the shelves, probably quadruple what I've seen at supercheap.

Customer Service
Product Quality
Store LocationLawnton
Shane

ShanePerth, WA

Vic Park Autobarn - Fantastic

published

The guys at Vic Park Autobarn were super helpful.
I had a bolt in my punctured tyre so I dropped into Autobarn.
So they checked and fixed it straight away, for free!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVic Park
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westho

westhoSouthern and Hills, SA

  • 3 reviews

Regas quote $1,000

published

I went to auto barn for a regas. when they checked my air conditioner, which took approx 1 minute. I was told by the mechanic should be $1,000 to fix. I drove away and came across another store. Quote $375. Hmm which one should I choose.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVictoria park
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David J.

David J.Sydney, NSW

Belove Blacktown store closed for good!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBlacktown
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Fatu M.

Fatu M.Perth, WA

Amazing service and car wash at all time

published

The Autobarn teams are amazing good service and a free car washed at all time they have a very friendly approach for customer I'm always looking forward for car service

Store LocationAutobarn Ellenbrook wa
Phil

PhilEbor nsw

  • 22 reviews
  • 3 likes

The online experience is like something from 20 years ago

published

Am Looking to see if the Armidale Autobarn store stocks Copper Grease

A search confirms it's not available.
Plus a totally different moly grease comes up along with some CT18 truck wash !
Why Detergents ?

A Brake Caliper Grease search comes up with Brake Clean only, no grease at all.

So either they don't stock what their competitors most certainly do or the web site is defective

Return Claim MadeNo
Zak

ZakGreater Melbourne (Inner), VIC

  • 5 reviews

Autobarn Melton

published

Needed car mats & window shades. Served by the tall man with beard and must say he was so helpful! Great service, as I wasn’t sure if these were suitable so he took them out to my car to try them first. So yes, exceptional service indeed and friendly- Thank you :)

Customer Service
Return Claim MadeNo
Store LocationAutobarn Melton
The man

The manPerth, WA

  • 2 reviews
  • 1 like

Wrong Advice !!!!

published

I wanted to fix a leak in my car radiator and Lyles recommendation was a Stop leak product which he said was for the engine so I put it into the engine and half way home my car overheated and stopped ? Long story short the engine is ceased up and my car needs a new engine ! Went back to the joondalup store and Lyle said it’s not his fault if I did it wrong !! Refused to accept any responsibility!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
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Terrible customer service

published

Told the clerk I needed a tail light cover for my car that I pointed out in the car park. They ordered me on in $63 later I tried to fit it to my car it was the wrong one. Took it back and was told there were was now a scratch on the light so they won’t take it back. Even with a magnifying glass I can not find a scratch. Photo attached. Will never set foot in the store again. I can understand now why the blokes behind the counter were complaining loudly about their jobs and there boss when I walked in

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMaitland
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Page 1 of 8

Questions & Answers

Carly

Carlyasked

Autobarn

How long does a refund take back onto my card?

1 answer
Fired Up
Fired Up

About that long

Kerrie H.

Kerrie H.asked

Autobarn

How do I became a member

2 answers
john smith
john smith

by going in the store & joining obvioulsy

Fired Up
Fired Up

By going into the store or via their website obviously

lol tritons

lol tritonsasked

Autobarn

hi, my blinker fluid recently ran out and i was hoping you could sell me some?

2 answers
john smith
john smith

What is blinker fluid

Fired Up
Fired Up

Sometimes they go on the blink

Get an answer from our members

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