On the 24th of February 2017 Fixed Price Car Service rebranded to AutoGuru.
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AutoGuru Questions & Answers
11 questions from our users
Wol A.asked
How long does a road worthy test take?
1 answer
AutoGuru T.AutoGuru
Hey Wol,
Thanks for reaching out! A roadworthy usually takes a couple of hours to complete, but this depends on which state you're based in, and the mechanic completing the work. If you'd like to make a booking, or need more information, please call our customer support crew on 1300 655 661, or send us an email at [email protected]. Thanks again!
- The AutoGuru team
domie48asked
Anyone had A windscreen REPLACED
3 answers
Not as yet as is a quote system
AutoGuru T.AutoGuru
Hi Domie, feel free to reach out if you're looking for assistance getting your windscreen replaced. Our team as reachable on 1300 655 661, we'd love to help!
- The AutoGuru Team
Thanks for the offer however I now made arrangements.
Tanyaasked
Central locking only working when inside car then when u get out stops after 5 minutes what could this be its ve ss v 06
1 answer
AutoGuru T.AutoGuru
Hey Tanya,
Thanks for reaching out, we'd be happy to help! In this case, we suggest requesting an inspection for your vehicle so a mechanic can diagnose the issue. You can request an inspection here; https://www.autoguru.com.au/inspections. If you'd like further assistance, please reach out to our customer support crew on 1300 655 611, or send us an email at [email protected]. Thanks again!
- The AutoGuru Team
Anna J.asked
Looking to buy a new car but need to know how much a clutch replacement costs on a manual hyundai tuscon 2009. Are quotes you get via email free or do they cost anything?
1 answer
AutoGuru T.AutoGuru
Hey Anna,
Thanks for the great question! All of our quotes are obligation free, and you have the option of selecting 'just price checking' when getting a quote. If you'd like further assistance, please give our friendly customer support crew a call on 1300 655 661, or send an email to [email protected]. We'd be happy to help!
- The AutoGuru Team
Zanny Z.asked
Do you accept afterpay
1 answer
AutoGuru T.AutoGuru
Hey Zanny,
Thanks for reaching out! A lot of our mechanics do offer Afterpay, and we'd love to help connect you with one of them. Please give us a call on 1300 655 661 or send an email to [email protected]. Our friendly customer support crew will be able to check for local mechanics that offer Afterpay, and get you connected! Thanks again!
- The AutoGuru Team
Enquiring Mindsasked
Why are all the reviews dated 3 months ago?
Also, what is the point of your service, if you don't bother finding mechanics that accept afterpay?
Your quote to unhappy customers, who were denied afterpay, after work was done on their car: "As we are just the booking site for mechanics, they are free to choose the payment types they accept." Why promote a service you don't provide??
3 answers
Many happy customers dont leave a positive review which is difficult for the company. By all means the staff was more than helpful and took care of my individual needs. I applied for a quote on sunday then on Monday i received a call to book my inspection for Thursday. I cant be any happier!
AutoGuru T.AutoGuru
Hi Enquiring Minds,
Cheers for the question! If you head over to our review page, you'll see a grey box that says 'Sort by', if you select 'Newest' in this box, you'll see all our most recent reviews! You'll be happy to see that we've got new reviews from happy customers coming through every day.
Yep, you're right! Whilst a large amount of mechanics on our platform have taken up the awesome opportunity to offer customers Afterpay through AutoGuru, not all have jumped on board. At the end of the day our response stands true, businesses on AutoGuru are in complete control of the payment methods they cater for, and that's cool with us! But rest assured if you want Afterpay, our team will happily help find you a local mechanic that offers it.
We do our best to help you identify which mechanics offer Afterpay before you book, but we understand that sometimes it doesn't always work, which we're bummed about. BUT don't worry because we are working on making sure similar situations don't happen in the future through the use of clearer messaging!
Thanks once again for reaching out and leaving your feedback, it's awesome!
- The AutoGuru team
So the mechanics used by AutoGuru are not employees but contractors. This is explains a lot and confirms me fears. However fortunately it does not absolve AuroGuru legally.
Mathew H.asked
Hi I need to go get my car aircon regassed but I need to do after pay is there any places in perth that provides these services
1 answer
AutoGuru T.AutoGuru
Hi Mathew, great question and we'd love to help! If you'd like to give us a call on 1300 655 661 OR send an email to [email protected], we can definitely help you find a local mechanic that offers Afterpay.
Thanks so much for reaching out.
Sueasked
Where is the closest garage to get my car service? I’m in kellyville
3 answers
AutoGuru T.AutoGuru
Hey Sue,
Follow this link to find mechanics close to Kellyville!
https://www.autoguru.com.au/mechanics/nsw/sydney/kellyville
Thanks for the message,
- The AutoGuru team.
Re-reading AutoGuru's website I now see all the old advertising tricks used such as : "Transparent pricing, no surprises." This is non-nonsensical as it just means the price is quoted when the mechanic inspects the car. Of course it's not a surprise- might be a shock though.
Also- what is AutoGuru's hourly fee?
Chrisasked
Have you a Cherry dealership in Canberra Quenbeyan?
1 answer
AutoGuru T.AutoGuru
Hey Chris,
Whilst we don't specifically have a Chery dealership in Canberra, we do have a range of qualified and certified independent mechanics who are able to service and repair Chery models. If you'd like to give the Customer Support Team a call on 1300 655 661, we can help you out.
Thanks for reaching out.
- Rowan & the AutoGuru team
Linaasked
Hi There, I have submitted a request for a quote about a week ago and I am still waiting on a response. Is there anything I can do to speed up the process?
1 answer
AutoGuru T.AutoGuru
Hey Lina,
I'd love to look into this for you. Were you able to provide me with the reference number or the email address you used to submit the quote?
Thanks for reaching out,
- Rowan
Shrek63asked
Hi, my quote # 86667 just wondering how much notice to get the service done? The price is $633 90000k service for the diesel Great Wall.
1 answer
AutoGuru T.AutoGuru
Hi Shrek63, thanks for your query. Booking lead times depend completely on the workshop's availability. Sometimes we are able to book you in the next day, however, if the workshop is super-busy, you may have a wait of up to a week. The best way to confirm your booking is by phoning our friendly customer service team on 1300 655 661. Happy travels, the AutoGuru team
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