On the 24th of February 2017 Fixed Price Car Service rebranded to AutoGuru.
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Reviewer Photos & Videos
PhilPerth, WA
Not happy at all..!
Booked a trade through you yesterday morning. Reference number 315234. Trade called this morning to say he would be late, he then called again to say he couldn’t do the job today. Tried calling AutoGuru back as requested by yourselves six times....!!! No answer. Ended up sorting my own trade to replace my car battery. Not impressed.
Phil
2 comments
Thanks for your reply. I understand these are different circumstances and am sure your service is normally more efficient.
Similar opinion? Write a review on ieatwords.com.au!
Almost perfect
Their online form could not properly record a street number with an alphabet. This flaw and their failure to pass on the correct address after two phone calls from me to the contractor cost them a star. Anything else was more than ok.
1 comment
AutoGuru T.AutoGuru
Hey VKY,
Thanks for taking the time to leave a review, we appreciate the feedback! Unfortunately some addresses can't be recognised by Google which is how we validate the address. We understand that ... Read more
this is a pain, however, in cases like this there is the option for customers to add a custom address.
Similar opinion? Write a review on ieatwords.com.au!
Difficult to get options for servicing
When trying to assess my options for booking in a service for my car, I repeatedly received 'no options available in your area', despite indicating I was flexible with the date. I had to manually scroll through dates (day by day assessment) before I lucked on a date where I could then proceed to booking my service. Once I reached that stage, it worked fine.
2 comments
AutoGuru T.AutoGuru
Hey Keith,
Thanks for the feedback! We understand how frustrating this may have been, and would love to provide some clarity on this. Unfortunately there was a bug in our system at the time which aff... Read more
ected booking availability. This issue has since been resolved.Thanks AG team, good to know it is sorted!
Similar opinion? Write a review on ieatwords.com.au!
Find out how AutoGuru compares to other Car Service / Repair Centres
Know better, choose better.
Excellent!
The site was easy to navigate through, simple to use and gave me a number of reputable mechanics with varying services to choose from.
Would recommend and will this site again.
Thanks!!
1 comment
AutoGuru T.AutoGuru
Hey Amber,
This is absolutely awesome! Thanks so much for leaving a review. We love providing an easy, hassle-free experience for our customers, and we're glad we could do this for you through our easy-to-navigate site. We'll see you next time!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
HammerSouth East Queensland, QLD
Mobile Onay
The app seems to be good just a bit tricky navigating on a mobile. Also each place offers inclusions ie car wash, rotate tyres. You can’t see this on the app mobile anyway unless you go into each company that is quoting? Then you need to do another comparison based on the extras. A little painful. Be easier if you were comparing apples to apples? Anyway. My thoughts.
1 comment
AutoGuru T.AutoGuru
Hey Hammer,
Thanks for taking the time to leave a review! We're always looking at ways to improve, so hearing feedback like this is awesome to hear. We're glad we could provide a positive experience overall. Thanks again!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Phil SGreater Melbourne (Metropolitan), VIC
- 2 reviews
I't so easy!
Very easy and simple to use and good to know I can have my car serviced by a reputable mechanic and save some dollars! Looking forward to having my car serviced.
1 comment
AutoGuru T.AutoGuru
Hey Phil,
Thanks for the 5-star review, this is great to hear! We love connecting people with awesome mechanics, and we're glad we could do the same for you. We'll see you next time!... Read more
- The AutoGuru TeamSimilar opinion? Write a review on ieatwords.com.au!
Car Service
The booking process was so easy on the computer, even an old guy like me was able to book it in. Now just waiting on when i drop it in on Wednesday.
Cheers Greg.
1 comment
AutoGuru T.AutoGuru
Hey Greg,
Thanks for choosing AutoGuru! We're so glad you found the booking process so easy and hassle-free; that's what we're all about.... Read more
Once your car service is complete, be sure to leave a review for the mechanic too. We're certain they'd love to hear the feedback. Keep an eye on your emails for an invite to review the mechanic directly. Thanks again! - The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
scootademonPerth, WA
Easy to use app
Compared several companies and quote was generated within minutes.
Other companies were slow in responding to quotes.
Easy to use app that showed detailed info on what customer is paying and getting.
1 comment
AutoGuru T.AutoGuru
Hey Scootademon,
Thanks for leaving a review. Providing an easy booking experience is just one of the things we aim for, and we're happy we could provide this for you via our app. Thanks again!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Caitlin W.Greater Melbourne (Outer), VIC
Good Stuff
Website easy to use, easy to find car type and very informative on the differences between products. Showed me the best priced business first, my regular anyway. Easy to book and countless ways to pay to suit everyone
1 comment
AutoGuru T.AutoGuru
Hey Caitlin,
Thanks for leaving a 5-star review! We're glad we could help with your car service or repair needs, and we're looking forward to doing it again. See you then!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how AutoGuru compares to other Car Service / Repair Centres
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How easy is this!!
This was the simplest service booking I have ever done. Holly on the phone was so friendly, and I've saved over $400 on the quote from Mitsubishi. Will certainly be booking with Auto Guru again and will recommend the service to everyone I know.
1 comment
AutoGuru T.AutoGuru
Hey Leothelion,
Thanks for choosing AutoGuru! Our awesome customer support crew love making the booking process as easy, and hassle-free as possible, so we're glad we could do this for you. We'll be ... Read more
sure to pass this onto Holly and the team, thanks again!Similar opinion? Write a review on ieatwords.com.au!
JoePerth, WA
The booking was quick and easy
Booking was easy and price was fantastic And I am looking forward to the service as in the past it has been great and so much more affordable than at a dealership
1 comment
AutoGuru T.AutoGuru
Hey Joe,
Thanks for the 5-star review, this is awesome to hear! We're happy you found the booking process quick and easy; that's the hassle-free experience we aim to deliver. See you next time!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Steve A.Southwest, VIC
First Time User
So far so good. App is quick and easy to use. Made the contact with a new mechanic easy for me and I was particularly impressed with the written quote.
1 comment
AutoGuru T.AutoGuru
Hey Steve,
Thanks for choosing AutoGuru, and for leaving a review! We're glad we could help connect you with a mechanic via our app.... Read more
If you haven't already, be sure to leave a review for the mechanic too. We're certain they'd love to hear the feedback. Keep an eye on your emails for an invite to review the mechanic directly. Thanks again! - The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
DonnaGreater Melbourne (Outer), VIC
A Great Service
My son put me onto Auto guru, and have never looked back they are great friendly and helpful people to get servicing for your vehicle, prices done there and then, there is no drama and minimal waiting time . Excellent service by Auto guru
1 comment
AutoGuru T.AutoGuru
Hey Donna,
Thanks for a great review! We love providing our customers with a quick, drama-free experience and we're happy we could do that for you too. We're looking forward to helping out again. See you then.... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Super Easy and time saving
Such a great service, up front prices and ease of booking. Will definitley use for all automotive requirements from here on. Had a phone call from the business within half an hour to confirm.
1 comment
AutoGuru T.AutoGuru
Hey Debbie,
Thanks for the 5-star review! We're glad we could provide such great service. We're looking forward to helping with your next car service or repair needs, see you then!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Sarah Gooding, Awesome Service
Sarah Gooding from Auto Guru goes above and beyond the call of her role within the company. Sarah has helped on every occasion and delivered beyond our expectation. Excellent service!
1 comment
AutoGuru T.AutoGuru
Hey VisionOne,
What an awesome review, thank you! This is the kind of service we aim to deliver, and we're thrilled to hear it. Our customer support crew are always happy to help so we'll be sure to ... Read more
pass this onto Sarah and the team. Thanks again, we'll see you next time!Similar opinion? Write a review on ieatwords.com.au!
Find out how AutoGuru compares to other Car Service / Repair Centres
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Chris K.Far North Queensland, QLD
excellent service
on time and on budget with no fuss - well organised. Very efficient keep up the good workway for us to manage service, and would not hesitate to use this service again.
1 comment
AutoGuru T.AutoGuru
Hey Chris,
Thanks for leaving a review! It's awesome to hear we could connect you with a top mechanic for your car service or repair needs.... Read more
We're always looking at ways to improve, and we love hearing your feedback. If you'd like to help with this, please send more information about your experience to [email protected]. See you next time! - The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
StevieSouth East Queensland, QLD
- 2 reviews
- Verified customer
Cold As Ice Auto Air
Cold As Ice Auto Air - Sean was amazing. He fixed my Toyota Hilux and did it in less time than he said. I am very impressed. The pricing was also below what my normal mechanic quoted so was even happier there...
1 comment
AutoGuru T.AutoGuru
Hey Stevie,
Thanks for the 5-star review! It's awesome to hear we could connect you to a top air-con specialist for your repair needs.... Read more
If you haven't already, be sure to leave a review for Sean and the team at Cold As Ice Auto Air. We're positive they'd love to hear the feedback. Check your emails for an invite to review them directly. See you next time! - The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Hayley G.South East Queensland, QLD
regas and wheel allignemt
could not fault the guys they fast and got the job done in no time thank you for having my car in for a few hours to get it fixed
1 comment
AutoGuru T.AutoGuru
Hey Hayley,
Thanks for the review. We're glad we could connect you with a mechanic for your air con re-gas and wheel alignment.... Read more
If you haven't already, don't forget to leave a review for the mechanic too. We're sure they'd love to hear such great feedback. Check your emails for an invite to review them directly. Thanks again. - The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
ChristineSouth East Queensland, QLD
Log book service
I'm 100% happy with the service, I have a list of things that need to be done and it was explained perfectly to me, I will be going back. Great little business.
1 comment
AutoGuru T.AutoGuru
Hey Christine,
This is fantastic! Thanks so much for the review, we're glad you're happy with the service.... Read more
If you haven't already, be sure to leave a review for the mechanic too. We're certain they'd love to hear the feedback. Check your emails for an invite to review the mechanic directly. - The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
ToniSouth East Queensland, QLD
Easy process
Booking done was done online in less than 2 minutes all confirmed both by email and text message on a Sunday night
Perfect system for busy people. Totally recommend to everyone.
1 comment
AutoGuru T.AutoGuru
Hey Toni,
A quick and easy booking experience is just one of the things we aim to deliver, and we're happy we could do this for you with the help of a confirmation email and text. Thanks for a great review, and for the recommendation!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Wol A.asked
How long does a road worthy test take?
1 answer
AutoGuru T.AutoGuru
Hey Wol,
Thanks for reaching out! A roadworthy usually takes a couple of hours to complete, but this depends on which state you're based in, and the mechanic completing the work. If you'd like to make a booking, or need more information, please call our customer support crew on 1300 655 661, or send us an email at [email protected]. Thanks again!
- The AutoGuru team
domie48asked
Anyone had A windscreen REPLACED
Tanyaasked
Central locking only working when inside car then when u get out stops after 5 minutes what could this be its ve ss v 06
1 answer
AutoGuru T.AutoGuru
Hey Tanya,
Thanks for reaching out, we'd be happy to help! In this case, we suggest requesting an inspection for your vehicle so a mechanic can diagnose the issue. You can request an inspection here; https://www.autoguru.com.au/inspections. If you'd like further assistance, please reach out to our customer support crew on 1300 655 611, or send us an email at [email protected]. Thanks again!
- The AutoGuru Team
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AutoGuru T.AutoGuru
Hey Phil, we're really sorry to hear about this, it definitely doesn't sound like the hassle-free experience we aim to deliver. We're glad you let us know though, as we'd love the opportunity to look ... Read more
into this for you. Unfortunately as we have implemented some working from home measures due to the impact of COVID-19, we have been encountering some issues with our phone lines. We do apologise that you couldn't get in touch with us via phone and that the service provider was unable to complete the job.