As of February 9th, 2022, Automotive Superstore is offering each reviewer the choice of either Kitten's No 1 Cream Polishing Wax (valued at $4.95) or Kitten's No 2 Cut & Polish (valued at $4.95) to each customer as a free gift with their next order to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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JimmyCentral West, NSW
- 2 reviews
Frustrating
Poor communication and slow shipping and handling times. My order hasn’t changed status in 3 business days. Tried to make contact but no response in over 24 hours. Will definitely consider shipping elsewhere.
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RolfSydney, NSW
exactly what i needed
part was exactly what i ordered and needed brand new everything worked straight away after fitting the component i had absolute no dramas with compatibility i also needed the part asap and got fast delivery
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Eric01Greater Melbourne (Outer), VIC
- 2 reviews
Great to deal with.
Fast shipping, easy to use website, item was packed well with extra bubble wrap as it was a GPS, would highly recommend and would use again, only thing is product review want a minum of 30 words
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GodsonGreater Melbourne (Outer), VIC
Monroe GT Sports Shocks for VE Commodore Shortened
Ve Commodore Monroe GT Rear Shocks Shortened. A necessity for SSL King Springs. Noticed a difference straight away. Comfortable to drive and great value for money. Will purchase front shocks next.
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The reviewer stated that an incentive was offered for this review
Andrew WillisSouth East Queensland, QLD
Already have things in mind to purchase
All at Automotive Superstore thank you for your quick and reliable service, it saved me a few dollars buying and as a first time customer be assured that it wont be my last. already have things in mind to purchase
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Don M.South East Queensland, QLD
Easy to find easy to deal with
The online store was very easy to navigate to find the correct parts for my vehicle in their extensive catalogue with prompt dispatch and delivery. Highly recommend this great service
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No one cheaper !
After searching the internet for NGK oxygen sensors & NGK platinum spark plugs for an LS1 motor, Automotive Super Store was the cheapest out of everyone delivered to my doorstep! There spark plugs were $3:99 cheaper per plug than Supercheap Auto!!! What's that tell you? An easy to navigate website to find what you're looking for, so see for yourself & give them a try !
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JDASouth East Queensland, QLD
Great Customer Service
Right parts - all the information regarding the make and models was available on the website; right price, much better than other suppliers, and once ordered, a quick delivery. Much appreciated
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Tony wSydney, NSW
- 5 reviews
- 1 like
Don't hold stock
Every time I order parts there is a holdup, and excuses. But then I found out that they only order parts in from there suppliers when you place an order, that's why it takes so long, and sometimes the supplier is out of stock that's when the excuses start.
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eggsNorthern Region, NSW
part for mazda
I needed a clutch kit for a mazda 323 and I ordered it one day and it came within a few days. great company to deal with I will buy again parts when needed
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Ordered, then radio silence...
Ordered some items on the 12th January. A week later order still being “picked” according to website. Emailed for clarification, but no reply 24hrs later.
Not sure when I’ll receive the goods.
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- Verified customer
Great service
I was going to upgrade my Camry head unit and Albert from Superstore helped me find the parts I need. He’s very helpful. Although the USB adapter was missing from the Vendor parts arrived but they shipped it asap and gave me a shipping voucher for another part I need. Overall, the service is very good.
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Dan FowlerGippsland, VIC
- Verified customer
Jvc stereo
I ordered a JVC head unit and adaptor on December 25th 2022
19 days later had not recieved order
Emailed the company and Sam called me back.
I was offered an adequate explanation and provided expedited shipping for free as a result of the excessive wait time
Overall I have ended up satisfied with the outcome and the products I will use automotive superstore again.
Thankyou for resolving my concerns so swiftly.
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Blizzard
- 2 reviews
Terrible service
Terrible service as per other customer reviews, I ordered some parts online no confirmation email to confirm this rang and emailed witch took them days to reply .. must improve this !!!
2 comments
Thanks I have confirmation this morning finally through live chat .. unfortunately though I did send correct email and keeping an eye on my spam there is nothing ..,as per other customers this is a common issue
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The reviewer stated that an incentive was offered for this review
Paul DempseySouth East Queensland, QLD
- 2 reviews
Great service and fast delivery
Easy to find the parts I needed and once ordered they were delivered very quickly. I am impressed with the service and would recommend them to others without a doubt.
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The reviewer stated that an incentive was offered for this review
FredNew South Wales
- 2 reviews
Poor customer service
Ordered an Idrive module for my Golf online 5 days ago and to date have received zero communication from this organisation. Have send emails and tried to phone but they just put you on hold and then hang up. Not sure if I will ever hear from them again. Please shop around and save yourself a lot of frustration
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Have not found other sites with such good service and price
Finding w I needed was not to difficult. Product seems good. Didn't need help with installation though I did go to other sites for more detailed tech in formation. Car stereo specs that was not a problem considering overall service. This is my first purchase. Thanks arthur cooper
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The reviewer stated that an incentive was offered for this review
DjcorzaRochedale South
- 2 reviews
Updating my car stereo to include Apple CarPlay
Walking through my local auto parts store, I saw a nice stereo. The Pioneer with a CD was $499. With a quick search, Automotive Superstore had it for $395.95 - SOLD!
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The reviewer stated that an incentive was offered for this review
George Z.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
No response when trying to return a faulty item :(
I bought an Alpine iLX-W650E from Automotive superstore, and experienced some troubles with the product when using the bluetooth hands free protocol for making and receiving calls. I contacted them describing the issue and they were helpful at first by raising an RMA so that i could return the item. I provided detailed instructions on how to replicate, and was able to replicate with 3 different brands of smartphone (to make sure it wasn't an issue with my phone).
Upon sending the item back there was very little communication for the 2 months t...Read more
he product was with them, and it was then sent back to me with the description "nothing wrong with it, but we updated the firmware anyway". The issue still persists, and i have tried many times to contact them again through their website, but now I'm being ignored. I'm not confident that my issue will get resolved.Similar opinion? Write a review on ieatwords.com.au!
CharlesSouth East Queensland, QLD
- 4 reviews
Sam's the man
Bought a super set of Alpine X series as advised by Sam. Guess what? Broke the tweeter dome trying a DIY job. Contacted Sam again who went overboard trying to find a replacement without compromising on quality. Spent quite some time on chat. He finally came up with an unbelievable option. Anyone looking for advice, anyone looking for choice, anyone looking for quality and deals- head online to Automotive Superstore.
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Questions & Answers
Peter C.asked
Hi
Reference Order #100095766 Placed and paid for 24/10/2019
Its been 3 weeks since my order was placed and paid for. The status in my account shows it is in progress. I have sent 2 emails, Monday and Tuesday this week, requesting a status of delivery and to date there has been no reply. I have rang your 1300 number over 6 times and each time I get the busy message and to email my request.
Im getting anxious about my order.
Please inform me when you will be dispatching my ordered parts and the projected delivery date.
Reference Order #100098080 Placed and paid for 7/11/2019
Please inform me when you will be dispatching my ordered part and the projected delivery date.
I am trying to remain positive with doing business with you, however as time progresses your lack of response is making it difficult.
Kind regards
Peter
4 answers
Customer S.Automotive Superstore
Hi Peter,
Sorry you couldn't get through we have been inundated with calls lately i'll have one of our customer service staff call you ASAP.
You'll probably receive the incorrect part when it does arrive anyway
They only order parts from the supplier when you place a order, that's why it takes so long. They don't have a warehouse in castle hill because I work across the road from them, the office is tiny.
Stephenasked
Hi Where's my order? #100076606 placed on 29/6/2019 still showing picking: will that ever change? what happened to within 1-3 days business commitment time? will i ever receive my parts ordered? or do i get a refund? Regards Stephen
No answers
Alfred Ulbrichasked
Hi I am chasing an order 100066341 placed on 18th of April can you advise please. Also your 1300 phone number is not working. Regards Alfred Ulbrich
1 answer
Not my order (100061861) which I have already received, and the part has been fitted. Brett Cutler
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Customer S.Automotive Superstore
Hi Blizzard,
If you did not get an order confirmation it's likely you entered the wrong email address or the email went to your spam folder.... Read more
Are you able to provide me with your order number so i can look into it.