8 questions from our users
Viancie M.asked
Can the breastpump run using batteries!! Simce their is a battery port underneath.
No answers
Beau T.asked
Can you use just one side ? And how please
1 answer
Philips S.Philips Avent
Hi there, Beau. Thanks for asking this. We can imagine that you would like to know more about the product before using it. Fortunately, the Comfort Double Electric breast pump is meant to be used for both sides at the same time. You can check the user manual for instructions on how to use the appliance. If you have any questions or there is something you would like to know more about, please feel free to contact us. You can reach out to us on social media (Facebook or Twitter @PhilipsCare) or by phone: (NZ) 0800 658 224 or (AU) 1300 363 391 (Mondays to Fridays: 9:00 am - 5:00 pm EST).
Kind regards,
The Philips Australia Team
Emily Gasked
Hi! I have a scent double breast pump, I can't see where to put the batteries in? Can someone help me?
1 answer
Philips S.Philips Avent
Hey, Emily.
Thank you for your question. The SCF334/02 doesn't use any batteries. In case, you're using the SCF332/02 then you can find the battery housing in the motor unit. For further information please reach out to our experts at 1300 363 391.
Kind regards,
The Philips Australia Team.
AzVcasked
Hi there, I bought this pump 3 years ago and it was good. As I am expecting again, I want to purchase some spare parts (cushion, valve, tube etc). Where I can find those spare parts? Thank you. And I guess they are out of warranty anyway right?
3 answers
I believe Philips provides warranty upto 2 years for a newly purchased pump for motor.
Spare parts canbe purchased at bpmchildcare at http://bpmchildcare.com.au and yes they are out of warranty.
Philips S.Philips Avent
HI there,
Thanks a lot. If they're 3 years old than they're indeed out of warranty. Can you tell us what happened though? Feel free to reach out to 1300 363 391 for further assistance.
Kind regards,
The Philips Australia team
Hi thank you for your answers. The machine is still working fine just the tubes are a bit 'aged' and I want to have new valves and cushions. I didn't find spare parts for sale on official website hence asking.. I will check the bpmchildcare later. Thanks again.
aysuasked
Hi,
Would you please let me know what is the difference between scf334/02 & scf334/12 ?
Are they both bpe free?
Can I use avent glass bottles with this product?
Are the Teats ate bpe free?
Thanks,
Aysu
2 answers
1.scf334/02 is the one in Australia. I guess scf334/12 is the US variant
2. The pump and teats are bpa free.
3. I haven't used the glass bottles so cant comment.
Philips S.Philips Avent
Hello Aysu, thanks for asking. Please call us on 1300 363 391 (if you are in Australia) or contact us via Facebook or Twitter. We’d like to get in touch and see if we can help you.
Kind regards,
The Philips Australia Team
Sarahasked
Hi, is Avent Comfort Double electric breast pump a closed system breast pump?
1 answer
Philips S.Philips Avent
Hello Sarah,
Thank you for your question. Indeed, the AVENT double, as well as the single, electric breast pumps are closed systems. This means the milk does not and cannot flow through, or come into contact with the motor.
Kind regards,
The Philips Australia Team
Luzasked
Hi there, I would like to know the last version (2015 or 2014) of the double electric breast pump as I want to buy it in Australia... or could you tell me what shop in U.S can deliver to Australia?
thanks
3 answers
I know you can buy it from Amazon.com
You can buy.it.from most Chemist.shop in Australia. However i have had msny trouble with it. Suction not good enough.
Philips S.Philips Avent
Hello, thank you for reaching out to us. If you could contact us via 1300 363 391, we can inform you about all the details. We look forward to hearing from you. Kind regards, The Philips Australia Team
Walshyasked
I have an Avent electric breast pump ISIS iQ UNO. THe motor does not work. Can I get a replacement or can someone fix it?? Cheers
1 answer
Philips S.Philips Avent
Hello, sorry to hear about the difficulties you’ve experienced. Can you contact us on [email protected] along with your contact details, we’d like to get in touch and see if we can help you.
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