Baby-Direct (page 2 of 11)

we bought a pram from baby direct ringwood, staff assisted us are very friendly showed us different models, answered all our questions, we are really happy with service we received and the product we purchased

I have been to Baby direct Ringwood couple of times and the staff there is not helpful at all. I had to walk to the Cashier multiple times when I had a question or wanted to know more about a product. The staff gather around at the cashier and chat to eachother without helping the customers that walk in to the store. Both times I have been there I walked out frustrated and bought the products from other baby stores even though I had to spend couple of$ extra. They had poor knowledge about the products they have on the store. Very poor customer service!

Ordered a Boori cot on lay by for three months, had to call them weekly to where my order was at, one store told me it wasn’t coming until Feb other store told me part of the order was in, after hassling them we found out that the drawers had been discontinued and tried to sell me drawers of another set, a little disappointed with the customer service side as we had to keep calling up, in the end got a refund and brought elsewhere.
The pram we ordered was the same story only to be told a day later it was in for pick up.
Unfortunately we kept getting wrong information and the whole process was stressful when if they provided the right information could of been avoided.

we bought a cot and chest drawer from baby direct, pick up the item on the same day, they have got really good price and service in store, we set up the furniture package and they look beautiful, unlike a lot other stores sale expensive baby product, they really had the right item at right price. Love to shop at baby direct

I alway go baby director in richmond it’s near to where I’m living. I bought lots lots baby stuff from that shop. The staff are kind and helpful.

We are really happy with the Riley cot we purchased for our daughter! It’s a really beautiful cot and is defiantly the highlight in our nursery. The quality is great and it was easy to assemble. Thank you Baby Direct!

Good range of products and competitve prices however very average service and zero attention to detail. We were their regular customer for over 8 weeks not for buying new things but for returning the faulty delivered items.

we had a wonderful shopping experience with baby direct, will highly recommend this business, friendly staff and well priced item. will definitely be back

We bought a pram through baby direct last year firstly they took ages to get the pram to us they said it’s on order and we were kept on chasing them until we got the pram.

I purchased a grey striped blanket online and received a blue blanket with elephants. Customer service informed me the item I had ordered was out of stock and would be back within 6 weeks if I wanted to wait. I then had to send them back the item and pay for postage out of my own pocket, follow them up a few months later and I’ve been sent the wrong item again. I give up!

They have the best price I could find for the mountain buggy nano (even including delivery cost). Ordered online Saturday and delivered Wednesday. Love my new travel stroller and the experience purchasing from Babies direct!

Was a little concerned by reading some of the reviews but all worked out fine. Ordered a cot online and it was delivered a week or so later. No issues so what ever the problem was seems to have been resolved.

Went in hoppers crossing store to buy a cot, pram, bassinet and a car seat. Was given a quote by the guy working there after spending 2 hours. Asked him to double check if he could do a better price by asking his manager over the phone. 5 mins later he said sorry can’t do any better, infact i under quoted you so it will be $400 more!!
Do not stick on their word after giving a price and they are supposed to price match?? Wasted so much time!!

I ordered a cot from Baby Direct in May, was told I’d have to wait 4 weeks which eventually stretched to 7 weeks. It was extremely stressful having to constantly chase up the issue especially as it got to my due date. The only reason we managed to get our cot was probably because my husband got in touch with the manufacturers who promised to help. If you are looking for a fuss free experience I do not recommend these guys. As other posters have mentioned they also have very poor customer service and long wait times on the phone. Pick a more reliable company!!

Went in store to order our pram and bedding package as they offered the most competitive price. Ordered it, paid a deposit (was heavily encouraged to leave a higher deposit) thank god we didn't because the next time we returned to continue shopping and check on our order the shop had closed!!!!! No notice, no call, no money back. Very dodgy!!!!
Luckily we were able to find another, reputable place to fill our order but not without having to pay a higher price and lose the money we laid down for our order with Babies Direct.
Avoid avoid avoid this place!!!

Like so many others, my product did not arrive. After many weeks of me calling them, I cancelled my order on the phone, which was accepted and a refund was promised. After 2 further calls and two emails, stone silence and NO REFUND!

This store can not deliver what they promise, are more than happy to take your thousands of dollars and will deliberately ignore you and hope you will go away.

STAY AWAY - Google a product search of what you like and use a reputable, local store. I'm disputing with MasterCard now and will commence recovery proceedings if this fails