Baby Kingdom (page 2 of 5)

I went to the Alexandria store and enjoy a long perusal of products, however, there was a female staff member who kept following me around and made it very uncomfortable for me. I think she was the manager. I noticed she was following other people around too. Other staff were lovely. No longer will I linger in this store.

I purchased a baby cot & chest of drawers online. As one of the items was out of stock the website read that there would be a delay of 2-3 weeks, unfortunately the items have taken 7 weeks to date and there was a lack of communication from the company regarding the delay. I reported the issue a few times and eventually an employee contacted me with a resolution which I am happy with. The store has great prices compared to some other websites but be prepared for delays if the items are out of stock.

We did buy a breast feeding pump and when we went home we found it was faulty, wife returned back to replace it, the staff refused to replace it and only change the part,it is unprofessional behaviour, the price of that pump was more than 400$ reduced to 260$, we didn’t bought cheap machine and it is not our fault if it was faulty, store should replace it, but this store doesn’t care about keeping customers, they got their money and that all what they care about, it is my right to get new machine and not to change a part and give it to me. I did pay my money to get quality and not to buy a machine with replaced part

We just want to commend your employee “Janice” located in Alexandria.

She is a gem! Exceeded our expectation. My husband and I are very thankful to her. She really helped us alot when we were there.

I hope all employees are like her! Very dedicated and very helpful!

Many thanks,
Mr & Mrs Stenos

Definitely the best baby shop in Sydney. Happy to drive 45 minutes (as opposed to 10 minutes to my closest competitor store) for the range, and the fantastic customer service. As a first time Mum, all the staff I’ve interacted with on the numerous visits have been more than helpful.

This shop has to have the best customer service I have ever come across. The staff were super helpful and extremely experience. SO MUCH BETTER THAN BABY BUNTING. (they were horrendous).

If you are thinking about shopping from this place, please reconsider. I bought my baby’s cot and chest of drawers from this place. As the items were not available in the stock, i was promised a 2-4 week lead time delivery, and now after 6 weeks it’s not clear when it will be available in stock! So, our baby was born yesterday, but we have to wait for at least two more weeks to get the furniture that we paid for. Absolutely not impressed with the customer service and the management. Please do yourself a favour and go somewhere else!

The staff were very helpful in helping me purchase baby items. Very happy with my experience at the Alexandria store!

I can not speak highly enough of the staff and customer service at the Alexandria store. We have purchased all of our baby equipment from this store and is the only store I will go to now. Thank you for making shopping there so exceptional! I was in there over the weekend purchasing a travel stroller and the staff were so incredibly helpful and accomodating of my choices! Thank you.

Our unpleasant experience of a mix up in cot mattress was more than made up by the professionalism of Lyn of Castle Hill store and Louis of Bankstown online purchase department. We are especially impressed by the can-do attitude of Louis who arranged to have the replacement cot mattress and other baby products delivered to our home within 2 working days.

Went to the Bankstown store 3 times in the last few months. I have found her to be very knowledgeable on all the baby products I enquired about and purchased.
Thank you for making my shopping experience easier as being pregnant is very hard to be decisive you made it easier for me.

I've been to the Alexandria store about 6 times in the last 3 months, and each time the customer service has been very poor compared to other stores. Even when I've attended mid week, with almost no customers in the store, the Alexandria staff are extremely disinterested and unhelpful, and you really have to seek out their help. I have never had a staff member approach me and ask for help.

The only reason why I've returned to this store is because of a gift voucher I received. I will not be returning now that I've used the voucher.

Ordered a pram at the Alexandria store and was told it would take 2-4 weeks. After 4 weeks I didn't get a call to tell me if it arrived. On calling the store and being put on hold several times, I was eventually told (unapologetically) the "shipment has gone missing" and I'd have to wait 2 months for the next shipment. So I bought a different pram that was available at the Bankstown store and was told it'd take 2-4 weeks for it to arrive at Alexandria. Not taking any chances I picked it up from Bankstown myself and found out that the pram I had originally ordered was available at their store, but are now being held for other customers.
Don't rely on staff at Alexandria, they're useless and not trained very well.

I went there today to buy everything from the cot, stroller, to the high chair and more. Was going to be about $5k.

Not once did anyone acknowledge us or ask if we need help. We were there about 50 minutes.

Do you have to be unorganised and 8months pregnant before they look at you?

I'm going to Alexandria next week and hopeful someone speaks to us because I refuse to hand over that sort of money with no help.