Baby Monitors Direct

Purchased the Luvion monitor from this company! One of the cables has stopped working and charging the monitor. I can’t access there website, emails are bouncing back and can’t find a number to call. Would never purchase from this company again!

Product took a long time to arrive and I have since had issues with the monitor after less than a year and cannot get hold of anyone to fix the monitor. There is supposed to be a 4 year warranty but I cannot reach anyone. It has been months of trying to contact. I would never buy again. Please buy from a reputable company not this one.

It's looking like it you've received a perfectly working monitor, you won't have any issues with the business. But buyer beware, if you need contact them for any sort of warranty claim, you will more than likely not have the issue fixed OR they will make it sound like you're doing something wrong with the device.

Baby monitors direct has a large variety of products and amazing customer service. I highly recommend them as the delivery was super fast and the products are of a high standard.

Very happy with out Luvion supreme connect. I would certainly recommend to others. Baby monitors direct have been helpful with their service even sending me a spare part when needed

Purchased a Luvion Supreme Connect baby monitor. Baby Monitors Direct were great with after sales support. Good shipping speeds, I would recommend purchasing your baby monitor from Baby Monitors Direct.

Purchased a Luvion monitor, couldn’t be happier. All worked perfectly, delivery was fast. Had a problem with WiFi once we changed to NBN. Contacted BMD, they responded within 1 hour, and I was able to fix the problem, which was with my network name and frequency. All sorted, couldn’t be happier with the service I’ve received.

Purchased a Luvion Baby Monitor.
Quick delivery and monitor is wonderful.
Called as I had a problem with using a function. Was how I was using it, not the product. Chris offered excellent customer service and I got it working
10/10

I required a replacement battery for my monitor. Because my monitor was old, BMD didn’t have the battery on their webpage so I called. Chris was more than helpful in sending out the battery I required for the newer model with an additional part to match my monitor. It arrived and was easy to fit.

Baby Monitors Direct have been great to deal with, I was accidentally charged twice for my order and contacted the company who promptly replied to my email and organised a refund. Chris contacted me months later to see how we are finding the Luvion Grande Elite 3, you don’t receive customer service like that very often these days. Have recommended this company and product to family and friends.

BMD have been fantastic. We initially ordered a Luvion product, which unfortunately was out of stock. Chris from BMD personally called us and offered a better product in stead and spent the time explaining the new monitor and how it stacked up against the competition. His knowledge and advice was fantastic. We ended up with the Luvion GE3 which is outstanding! The basttery life, quality of the camera (especially night mode) the resolution, everything about it is high quality and highly recommended. I have 2 sisters with newborns as well, and bo...

5 years ago i did my research and ended up purchasing a Luvion baby monitor from these guys- had some of the best service- fast communication- prompt delivery and got delivered a great quality baby monitor. Nothing was ever to hard- i had after sales questions an was answered in a timely and professional manner. I am due to have another child and my Luvion monitor is still in perfect condition to be able to use again. The only thing- i needed a new battery for the parent unit. After running around in SA getting no response from battery shops i ...

Very impressed with how BMD dealt with my situation when my monitor stopped working. They assessed it quickly to determine that it could not be repaired and then shipped me a cheaper replacement monitor free of charge the very next day, even though my original one was out of warranty! Fantastic service, definitely recommend.

We purchased a Luvion Grand Elite monitor in 2011 and only just 2022 has it stopped working - incredibly impressed with it! We have used to have a video monitor on one of my children for a medical condition and the quality and responsiveness of the monitor. Yes they are a little more expensive than the other 'common' brands but the quality far outweighs the additional small cost. When our Luvion decided to retire I left a message to discuss the monitor range, on a weekend, and Chris contacted us back immediately. New Hello Baby was express posted on the Monday, received Tuesday. Very happy with the quality and customer service we have received from Baby Monitors Direct!

We purchased the hello baby monitor after doing alot of research on a baby monitor that suits our needs. We purchased the monitor at baby monitors direct website, the price was fantastic with 5yrs warranty compared to other websites/baby retailers. The delivery was fast and customer service was fantastic! We are really happy with our purchase at baby monitors direct and highly recommend! Competitive price and great service!